Lou Sobh Honda

The sales associate (Justin) was very helpful and diligent. We almost had a deal. Unfortunately, his supervisor (Larry) added upcharges to the advertised CarGurus pricing. The next day, I discovered that the advertised CarGurus price dropped but the supervisor refused to adjust for it and created an implausible excuse for the price drop. Suddenly, the car was sold without the knowledge of the original sales clerk and myself. The agent lost his sale because the supervisor killed the deal. It was a frustrating experience.

Responded in a very timely manner, unfortunately the car I wanted to see sold before I could get ther.

Good too work with

Excellent! Jeff Clark was awesome.

Nice people - trustworthy and easy to work with

Made great contact, but missed the drop in sale by a few hours and was sold.

I contacted the dealer via on-line. We worked most of the deal on-line and finalized the deal after I took my trade-in to the to evaluate. I was extremely happy with the dealership. They were low- pressure, accomodating and fair. I will continue to use them for all my Honda car needs.

They are the best in every aspect of customer service, quality and knowledge period.

Great experience. Our sales person was Ben, he was knowledgeable, courteous, helpful & friendly. Highly recommend this dealership. Love our new Ridgeline

Great

Good dealer called and offerd a test drive but i havent had the time to go planing soon

Great

Joseph Allen was a very great guy who went above and beyond to help me get my jeep! He responded to my request within minutes and worked endlessly to help me with this new and exciting chapter in my life. Thank you Lou Sobh Honda!! Great service.

paperwork was handled before I even arrived. Staff was friendly. Car was great. Will be back.

Excellent service and the associates were not overbearing/ pushy at all! Thank Lou Sobh, im in love with my new truck. Only feedback is the detailing could of been a little better on the interior

Awesome bunch of people they was a big help got me in the car I wanted

The dealer was so prompt to respond to my email and phone call about my vehicle. He was knowledgeable and made sure everything was right before we drove away. He changed a few light bulbs and key fob batteries that were weak or had gone out. We’re very happy with our purchase and feel like we got a good deal from a trustworthy person.

They now I was driving down in the pouring down rain trip took over two hours to get there. He sold the van out from under me that morning.

I just purchased a used 2007 Range Rover from this dealership my experience was great awesome I highly recommend this dealership! They customer service was so great I thought I was dreaming for a minute.

Definitely wanted to do what they could to make the sale. Just didn't work for me.

Pleasant on the phone but price was too high for what the car was worth

Great followup!

I made the call and went and purchase the vehicle and the transaction was wonderful thanks Lou Sobh

Felt very jerked around by this dealer. didn’t really have the vehicle in stock that was advertised but kept giving excuses

Did not purchase the vehicle but they were ver easy to deal with. No pressure during the process.

Professional, not pushy

The car door on the driver's side was broken, they did fix it but it took them quite awhile. There was no owner's manual, warranty booklet, or explanation of features that were promised.

The dealer was quick to respond to my inquiry. The car was clean enough on the exterior, although you could tell that it had been sitting through multiple cycles of rain with accumulation of dust. The car was not prepped at all, and I wonder whether anyone at the dealership actually even drove it, since the car was literally stuck and I really had to push the throttle hard to get the car to move only after making a horrible cracking sound (probably rust buildup on the brakes). So overall, NO, this car was NOT in good condition to be tested. Despite these things, the salesperson was still trying to convince me that the car drove just fine. That doesn't look good on any salesperson when it's so blatantly obvious that the car wasn't prepared despite them knowing that I was planning to be on the premises for several days in advance. It's actually insulting, because they wasted my time. I was ready to buy, provided the car was in good condition. Wasn't even close.

No high pressure, no back and forth on price, they met the car guru avg price. John, was very nice and professional. Would highly recommend John and Lou Sobh Honda to anyone looking for a car.

Chris Sobh and Jonathan Green were both super helpful. They didn't try to push me over budget, and that was the most important thing to me.

Helpful and polite, but would not budge on the price so I moved on to another dealership.

I came in close tto closing time and they were very friendly and helpful. They were able to get me approved, but I changed my mind about the Vehicle. I will shop with them in the future.

Staff seems friendly and very customer-focused. Overall a good experience.

I never have enjoy car dealers, however, here they pen and honest. Very easy to work with. Bought the 550i

Asked for their best no haggle price twice and price was not given. Answers dancing around and asking to come in were all that were given. I don’t have time to play the game.

Bought from Lou Sobh twice. Was a good experience . Friendly staff. I hear their service department is the best around. ...of course it's a Honda dealer soo they probably not allot of cars in the service shop. Honda makes a great product.

When we came to look at the used car it was a disaster. Not even an attempt to clean out the cups, food wrappers from the vehicle (flies came out of the car when the door was opened). It was a trade-in but the sales rep should never have brought this car out for us to see....it was unprofessional and a total waste of our time. We bought a VW from another dealer within one hour of leaving.

Nice people

They we're very patient with all my questions I had to ask.

Promptly responded to my inquiry

Responded quickly at first then a day later. My hisband arrived the next morning to look at the vehicle interested in and it had sold without knowledge also the sales manager was rude.

Sale Rep was very helpful - She sent extra pictures of the truck and answered all my questions - the truck did not have the options I needed.

Very knowledgeable sales associates and high respect to the customers. Very competitive prices. Would love to go again for sales and service

I would give Lou Sobh 10 stars if I could. Sean was very proactive in keeping in touch with us and even sent us additional photos and information about the vehicle. He was honest about the vehicle, which is refreshing when you are buying a used car. We drove a little over 2 hours to this dealership and were not disappointed. They did not pressure us, were easy to work with, gave us a great trade-in offer and a good "out the door" price. They washed and detailed the vehicle [again] and delivered it to us clean and shining and with a full tank of gas. My husband and I give Lou Sobh a five star rating for their five star customer service. Highly recommend!

Patrick was extremely helpful with our visit and purchase of a used vehicle. He even came in to meet us on his off day. We ended up purchasing the vehicle and the transaction went smoothly.

Dealer responded very quickly and was very helpful.

The person who spoke to was rude soon I said I will wait for month end. I don't know, he might be having a rough day but it is purely my decision.

Quick response to inquires.

Request info on a vehicle and someone from tye dealership called me the next morning. I received the message and returned the call and left a message. I never heard back from anyone after that. I

Best customer service I've experienced from a deal ship I thought I was at a five star Resteruant the staff is great and friendly anytime I need to purchase a vehicle I'm checking with these guys first ask for Thomas Owens and Jacob I promise they will fulfill your needs

08 mercury was rusty on drive train and I believe they tried to mislead me want go their again

Car I asked about was 'sold', but still on their website and on cargurus days later. Not saying it is, but it felt like the classic bait and switch tactic.

The dealer responded very fast. However, the car pictured on line was not the same color as the written description. Salesperson told me that the picture was the correct color and the written description was wrong. I was interested in the color in the written description so that that concluded our conversation.

Its a great dealer. Will work with you if give them a chance and know what car you want. Will definitely recommend!!!!!!!!

The best car buying experience ever

Drove all the way there after telling them on the phone about our budget. They raised the price once we were there, when we needed a lower price than was listed online already. They asked what I was preapproved for to base their numbers off of, which I consider rude in the first place. We negotiated a price, but we couldn't pay it until a week later. When I called to tell them I was ready to buy, they raised the price by $1000. They said it was because it hadn't gone through servicing and detailing when I drove it, but wouldn't it have to go through that before I bought it anyway?

Horrid experience. Sales people (primary and manager) were both rude when asking for a better offer on the vehicle. Went elsewhere and easily received lower than I asked Lou Sobh for. Will never work with them again.

Made immediate contact. The truck was not the one I needed but not pressured. Very cordial and informative.

One of the best dealer in Atlanta, nice service to the customers. Thank u Ralph and Jacob for helping me to choose a very nice car. As this is my first car I was very much worried and confused. Thank u Lou sobh for the good deal. Nice staff and pleasing atmosphere.

Very professional all around great service. Wish I needed to buy another car I would buy from them.

found another vehilce and made pruchase elsewhere dealer was responsive and helpful.