Lokey Subaru Port Richey

We did not get approved but they were great, and worked with us. They tried. Im just saving for a bigger down payment.

Best experience ever when test driving vehicles and buying process. No dealership games that most do. Highly recommend this dealership.

Awesome dealership drove there with my car left with my new car registered

Very prompt in contacting me by email and in returning my phone call.

They were good about emailing us.

They told me the car I was interested in was not for sale due to the fact it did not pass a safety inspection. However, the car is still being sold. I asked what was going on with the car but 2 salespersons told me 2 different things. Seems shady…..

Responded back in a timely manner

Great communication

Price gouging ,added 4000.00 to the MSRP outrageous and greedy

Good response time with good information.

I couldn’t get the vehicle but the service was great.

Had a great experience at this dealership. They worked out a good deal with my trade in, and I was able to drive away with the car I wanted. Very happy!

Quick response

Low ball price...crushed by $995 dealer fee along with $1,249 reconditioning fee plus taxes title etc. Nice phone chat. Bad vibe.

We did buy this truck and cannot say enough about what everyone did with transferring a lot from our Ram 2500 trade in ,the fifth wheel, 50 gallon auxiliary Fuel tank, running boards and wheels. We made a few friends with our purchase. Ariana was our internet salesperson who allowed all this to happen. What they did for us was requested in order for us to travel 150 miles to purchase this truck. Austin was our go too salesman, who made this all happen. And deal was sealed with Frank and Wes. The muscles of the work done was Ben and his crew in the shop. Thanks to all at Lokey Subaru!

The car was sold before I called back, but I appreciate that a salesperson contacted me very quickly after my online inquiry and sounded really nice and helpful.

Car salesmen Levi was very professional and caring. The facility is beautiful and conveniently located on US19✅

Contacted me rightaway.

We were very pleased with their upfront pricing with no add on surprises and considerate manner. Sher, the Internet Manager was quick to respond and our on-site sales person, Myron, was efficient, answered questions and not pushy which was greatly appreciated. We bought the car!

Nice and attentive. Will recommend doing business

Car was reasonably priced until the dealer attempted to add $2500 in last minute dealer and recon fees prior to purchase. Never seen that before (recon and $2500) and we've bought lots of cars in Florida. This dealer or their sales manager is super shady. Price and fees where already agreed to. Don't even waste your time looking at their inventory, the price is not the price posted, and they will definitely add a bunch off fees $2500 last minute way above the value of the vehicle.

No hassle very courteous and professional

got a great car , practically new... very happy

I decided not to go to the dealer because of the current situation. My on line experience with the dealer was positive.

Drove an hour to pick up auto with cash. Spoke to salesperson 30 minutes before I got there and he said car was available. When I got there car was sold. Salesman said he would call I and let me know when car was picked up. He did not call. I called next day and he said he got too busy to call. Very disappointing!

They went above and beyond helping me with my long distance purchase. Put the vehicle on a service lift and sent me undercarriage pictures. Awesome guys. I will go back.

Contact with the salesman was fast and they helped me with the eventually purchase of my 2017 Subaru Crosstrek. Couldn't be happier with the service and purchase.

Nice saleperson named Levi helped us. but we were only directed to cars going to the Auction... not the cars we viewed on the websiteNever saw this Encore...

Very responsive. Received several emails, but I decided to purchase a 2020 Mitsubishi Outlander SE AWD PHV

I decided to go elsewhere. They have a lot of dealer fees one was $899 another $849 I told him if his rate weren't good I would go with my bank. They told me if I didn't use their financing they would add $1000 on to the cost of the car. Wouldn't recommend

Ric, Jesse and Kevin were all great. No pressure. Ric walked me through the internet buying and made it very easy.

Very responsive and professional.

They were very responsive.. Unfortunately I live in texas and am unable to travel to view this car at this time..

Bought my Crosstrek from these people. Sales staff creative and accomdating. I would and will recommend them to others.

Honest, responsive, knowledgeable.

Bought a different car than we originally inquired about and found a good used van for my sister in law as well. I have purchased 5 vehicles from them and all have been good experiences.

Bought the truck all was well

At first, I thought I had a very helpful salesman. Then after a while, I started noticing inconsistencies in what he was telling me regarding financing and credit checking. I really felt sort of poor and insignificant. I just wanted a $12k car and they made me feel like I was trying to buy a 2019 Mercedes; like I really had no business doing so because I've never bought from a dealership before. 2/5 stars because I do believe that he made some effort to find me a fair loan deal.

I purchased the vehicle. Very friendly staff. Kim in finance was terrific!

Very responsive but I didn’t visit this dealer.

The Forester in question apparently is no longer available... But it remains on the car guru site.

Great customer service!!

My experience was great! Everyone was so friendly, helpful and knowledgeable. They worked with me. I drove off in my dream. They are willing to work with you no matter what. They even gave me a full tank of gas. I really loved it here and I will go back when my it’s time to trade my car. I recommend them 100%.

Very helpful

Good experience. Knowledgeable sales persons, straight forward in answering questions. Overall, a pleasant experience and did purchase a used Subaru from them.

Contacted me, but they don’t pre-inspect their under 6k vehicles. Disappointing

The salesperson Failed to call back to let me know the car had already been sold.

Worst dealership I've ever dealt with. Offered me below bottom dollar for my immaculate Hummer H2 . Mine drives and looks great. Their Hummer H2 needs transmission work. They were not going to pay for those repairs or lower their asking price. I can't imagine many if any satisfied customers who deal with this dealership

I visited the dealer and after quite a search they found it in the back. The mechanic said it had transmission issues but the salesman assured me that would be fixed. I waited a few weeks and wrote them back asking what they had done to fix tranny, no reply, just a sales guy wanting to ignore it and try to sell me anyway. Then I call again and find out they sold it or sent it to auction but they are still advertising it on Facebook and Cargurus. I pointed this out to them and they claim it takes days to get the add taken down. They charge a ridicolous $1200 reconditioning fee + a $799 Dealer fee so this makes the cars a lot more expensive.

Received a text and email promptly

The easiest transition I have experienced ever. Great dealership all the way around.

Jesse contacted me and kept me updated in setting up a test drive. Blake took us on the test drive and he was very pleasant and honest in his conversation. This was a first test drive and I felt absolutely no pressure to make an immediate decision. I liked the idea of a new Subaru more than the VW so I will contact them when I am ready.

Very hard to get them to answer questions without being ambiguous. Also, they were still contacting me about the car after I had seen on Cargurus that the car had been sold.

Quick response. Very helpful and friendly service.

My experience with Lokey Subaru was good. Hassel free, no pressure, I was in and out with my purchase in a couple of hours. The sales rep was knowledgeable and.the finance dept were helpful and friendly.

Responsive and very helpful-however Ascent has smaller interior than expected as well as more that my budget would allow.

Car was priced incorrectly on CarGurus, but Staff was very professional and apologetic. Did not buy the vehicle due to difference in advertised price but salesman was very knowledgeable and helpful and responsive.

These folks are the best.

Excelente

Car was not available for sale ....Sales Person was very helpful called me back , and checked on car had a knocking noise in engine that was discovered,and was not going to be sold....honest dealership at least ...

Very improffesinal customer service don’t bother calling them they will leave on hold for 20 min and then ask you what are calling about

Very helpful and understanding

We want to thank Troy White for his hard work and dedication on ensuring that all of our needs were met. This was our first time purchasing a vehicle together and, I must say, the experience was great due to rapport of Troy White. He explained everything thoroughly, answered all of our questions, concerns and made sure we were comfortable during this process. There were no hidden fees or surprises. We look forward to working with Troy White again in future. We, also, would recommend Lokey Subaru of Port Richey to our family and friends. Thanks again!

Great place to buy cars

TERRIBLE SERVICE! DO NOT WASTE YOUR TIME HERE! They tried to take advantage of me because I drove a great distance to see their vehicle only to have them play games and waste my time. The Finance manager is extremely rude to customers. He had no problem lying to me about the vehicle's values. They add a VERY HIGH Dealer Fee of $899 then when you get the final numbers they sneak in a $899 "reconditioning fee" for used cars. They claim its to cover the money spent to recondition the used cars. They want the buyers to pay for what is a dealers responsibility! The finance manager will tell you to take his price or leave the store and will not agree to remove the ridiculous fee's. Find yourself another dealer with lower fees and no nonsense "reconditioning" fee. They price their cars low and then add on outrageous fee's once they know you're interested. Do yourself a favor and DO NOT WASTE YOUR TIME HERE.

The sales staff was excellent. The vehicle I was interested in was a hot mess. I now understand why they never posted pictures. They should have been honest upfront and saved time for both parties.

Went there to purchase a vehicle that was suppose to be able to test drive.Vehicle had no keys or battery to even crank the van.Was suppose to ready when I came there to buy this cash vehicle.The place is a joke.The mechanic was alright because he tried to give the battery out of his personal but without keys was pointless.long drive from Brandon for a van that I couldn’t even crank up.Good luck dealing with these clowns.

Lokey Subaru quick response unit sold

Beware, these guys tack on a lot of fees to their listed price. I was interested until the price of the car went up due to dealer prep, paperwork, dealer repairs, etc.

Todd was a good sales guy and very helpful.

Awesomeness

wonderful

Salesman was very friendly and helpful. A great buying experience. Would recommend.

Hassle free buying experience. Salesman promptly returned my email and the sale was made the next day. I believe I got a very fair deal and I'm very satisfied with the vehicle I bought. I would recommend Lokey Subaru for anyone who is in the market for a vehicle, used or new.

They wanted over $900.00 in “dealer fee”

The salesperson at this dealership was very kind and helpful. She (Cher) was super accommodating to our needs.

I bought a used car for my 16 yesr old son and the dealership went out of their way to make it the easiest and smoothess transaction I ever experienced when purchasing a car.

Great

The salesman from the dealer contacted me by email right away. I let him know I was waiting for photos. I got no direct response to my response. A couple of days later he contacted me again. There were still no photos of the vehicle. He did not mention my email and I am not sure if he even read it. I told him again that I was waiting for photos and was not going to test drive the car until I saw them. I got no response at all to that email and several days have gone by.

Took good care of my needs. They gave me up front pricing and worked out a great deal. I would buy another car from them if I am able to. My only complaint would be that the finance part took a long time eventhough I paid cash for the vehicle.

Test drove vehicle listed as well as another one while there. Both vehicles were in dire need of major repair. Listed 2006 Navigator had check engine light on and rode like it was bottomed out on the suspension. Was told that they need to do a safety inspection before it the purchase could be finalized. The cost of repairs would be added to the price of the vehicle. Very devious business deal if you ask me. The vehicle has been there’s for over a month if I recall. Should have gone over it before listing it! The other vehicle had major engine and transmission problems, knock, miss, and clunk respectedly. Again, would inspect and cost would be passed on to buyer. NOPE!

I had questions and wanted pictures and they replied that they discovered the car had issues they were unaware of and that it would no longer be available.

Dealer responded promptly,and was very informative.

Courteous and professional service.

Great customer service

Got back immediateley

The 1st car I requested was unavailable for 6 hours. The salesman was nice enough, but I was exhausted by their business practices. I boughht a different car.

Hello, they did an outstanding job. They contacted me and kept me inform of the car history and service data.

Salesman charges extra fees that doesn’t make sense. There was an 2013 VW Passat at this dealership for $9,000. When I asked for the out the door price the salesman said over $12,300. I asked for a detailed list of fees and was told $899 for a dealer fee, $799 for GA tax for where I live and then the shenanigans started ($500 for a 16 point inspection) which is what should be done regardless when you care about the quality of product you sell. The above charges totaled $2,200 plus a base price of $9,000 equals $11,200. So where did the other $1,100 dollars come from. So the salesman Bill agreed to remove the $500 dollar inspection fee. He said out the door price was now 11,000 dollars charging me only $899 dealer fee and $799 Ga tax. Well it still leaves 300 dollars unaccounted for. I purchased the same year, make and model car that was diesel at another dealer that could explain logical fees to me and paid 2,000 dollars more than the out the door price of this Lokey Subaru dealer of Port Richey, Fl because they charged me only for what I was actual getting. Not extra fees with no logical explanation. I bought a diesel ENGINE Passat same year and same SEL PREMIUM FEATURES for only $2000 more than the gasoline engine that Lokey offered. I advise anyone to go further than this dealership because they don’t really want good business relations they just want good MONEY!!!

Great dealer! No hassles! We were done in no time!

Drove car but couldn't reach an acceptable price.

Dealer posted new reduced price. When I contacted them they added $899 dealer fee and then over $1,000 more for “reconditioning cost”. Beware, my opinion is this dealer is using a bait and switch price. Unethical!!

Great dealership, buying experience and vehicle. Very happy customer.

The dealer at Lokey..... an honest guy!

They responded right away.

The car I inquired about they said was damaged and unseeable....yet they keep advertising the car weeks later.

Very good!

They were rude. First sent an email that the sat had been removed from inventory due to not passing inspection. When I called the next day was told it was not. Asked for additional picture was assured would receive the within the hour but didn't. This dealer seems only interested in high dollar sells and has poor customer service.

They were very helpful and had the exact car I was looking for. They were not the cheapest, but were only an hour away. Everyone was friendly and professional and I would definitely purchase from them again.

Great response

Although wasn't able to buy the car, they're customer service was great. They were very honest.

They were honest and told me about things I was looking for that the car didn't have. I will buy from them in the future.

Good

Satisfactory

There was no high pressure. Everytime I had a question they would answer

Nice

scheduled me an appointment without me asking for 1 and never replied to my original question.

The internet contact was somewhat combative. Additionally, the model I inquired about was mislabeled. As I had looked at this model several times they had called it a limited when it was clearly base by the pictures. When I brought this up to confirm the model they told me it was being taken down as it was not in good enough shape for their dealership. Later they just corrected the information and reposted it. Not a great interaction.

Very satisfied with communication and service, bought a vehicle here

Responded to my inquiry quickly and provided exactly what I asked for. That is appreciated.

The staff was very friendly and knowledgeable. I reviewed subject vehicle a 2016 Toyota Touring, excellent vehicle & fair price.

I went to look at a specific car advertised on the internet. I had a couple of conversations with a representative from the dealership, and informed them that I was coming to see the cr. The sales person, and the manager were very courteous, and accommodating. After viewing the car, which was accurately depicted in the add, I realized that it was not quite what I wanted.

Went by to see the car that I inquired about as they said "yes" it is on the lot. When I went by I went through 3 times even looking where cars are fixed and detailed to see if it was there and it wasn't. I left and let the dealer know I had come by but the car wasn't there a little later I got a reply email that "it showed as in stock". So out of curiosity I drive by with my new purchase from another dealer to see if the car was there and it still was not.

Very responsive.

Overall experience was good I bought my truck there recommended you do your homework when buying a large purchase

Dealer was quick to respond , followed up with a phone call to set up appointment to view vehicle. Ended up buying different vehicle, some pressure for up sell of maintenance insurance.

Dealt with an internet manager...never spoke to, or was invited in from a real sales manager. Internet manager tried to make me believe that he had tons of $$ invested in the car; if so, bad business. MMR on the car is $43,900.00, and he was trying to get $49,499.00+dealer slush $$. After being advertised for well over 100 days, (usually dealers have a 45 day limit on their inventory,) I have been around way too long to buy into their sales process.

First time response immediately...but when I'll be ready to buy a truck take a long time to response. Bad negotiatiors

He had sold the car but called me several days later with another vehicle and followed through with his promises.

Super fast response to my inquiry. Friendly salesperson.

It took them a couple of days to respond, by then I had already purchased something.

The Internet salesman got back with me right away.

I will not be contacting this dealer again. I received an email in which the sender said he had left several messages. No voice mail was ever left for me. I believe in telling it like it is . Either he did or did not, which he did not do. I was taught that honesty was always the best policy and I very much believe it still is. I am sorry if this is not what they wanted to hear. Will.

Gave me a price and when i got home found it on the internet for 1300 dollars chieper ...go figure

I told Bill that I was driving two hours to see this car. He said the car was in good condition, and at $10,577, I would expect it to be at least OK. When I arrived at the dealership, Bill sent me on a test drive with one of his young apprentices. Turns out, the car was a complete mess (only fit for the wholesale market). The top wouldn't go down...and it wouldn't re-latch after the failed attempt either, the parking brake release came off in my hand, door panels had fabric hanging off, the car's interior had so many things broken or missing that I lost count. Bill didn't wait around the dealership for me to return from the test drive. This car was wholesale garbage, and the dealer let me drive 2 hours to see it. Just because he's a used car salesman doesn't mean he has to lack basic human decency.

Experience was good. Salesman was friendly. Car I inquired about was what we are looking for, but is a little more than we wanted to pay and the distance we are from the dealership is a concern.

They responded quickly to every question I had.

Not friendly and was 2000 above the TMV

Very helpful and courteous.

Dealer was very quick to online inquiries. Put pressure on to buy the additional warranty and it was a good thing we brought the guaranteed price certificate through the auto-finder we used through our bank.

Sold the car after I talked to them about putting down a deposit.

Nice curtious sales people

Great, excellent customer service ☺

Not willing to deal. Gave a very generous offer not they were not willing to be resonable.

Responded immediately. Also, kept in contact via email.

responded very fast very nice poeple, vehicle was not what we were looking for