Litchfield Ford

Sales rep was polite and not high pressure. He did call me to tell me the truck was sold, saving me an hour trip to the dealership.

Greg V. was great, easy communication and helpful with all info i needed.

offered me less than wholesale for my trade, would not move on the price, Stated that it wouldn't be on the lot long, because it was such a good deal !!!!! as far as I know it is STILL there. Pretty soon we will have a birthday party for it.

Was my best experience with buying the car !! Selesperson very professional and kind as well as everyone in the Chapmen Ford dealership!! Thanks you for that great experience and great deal what I had from them!!

This dealership attempted to charge me a $500 admin fee. I refused to pay any of their extra fees ! I took my business to another dealership. It was their $70000 loss !

The dealer contacted me 3 times. But it was not the model I was looking for. They will reach out to me if they get the vehicle I want: 2021 Ford Bronco Sport Badlands.

Quick respond thanks for the all information provided

Excellent salesman!! I’m going to wait for now to purchase!! Thank You for your help!!

FAST! Responsive! Paperwork was Ready! One Hour Turnaround! Keys in hand and out the door. THANKYOU Andrew in Online Sales for the initial call, Nick for arranging the sale, & Nick in finance was very THOROUGH in explaining policies and procedures. And for DAN answering my numerous questions over the phone. The drive from Jersey to CT was longer then the time we spent at the dealership! They need raises. Communication : Excellent and Professional Listing : Well Listed Nothing Hidden Onsite : Car was clean and ready for the test drive Customer Service : More then Accommodating Overall: I would recommend this to anyone looking for a commercial truck. They are good people.

Easy working with them! And love my new car!

They contacted us right away. Very helpful.

Great truck. Great service, great price, they drove 100 miles to deliver the truck

Awesome experience! Decent people! I bought the truck!

Everything was fantastic. Quick response to my email. Nick Massaro helped and answer any/all questions. I would absolutely use them and recommend them again!

Terrible experience! The dealer low balled me on a trade and didn’t seem interested in selling me the vehicle. At no point did they ask me about financing, money down, etc. They simply seemed lazy and what you would expect from a car salesman

Very responsive and informative

While I didn’t get a car from Litchfield Ford their professional approach and consistent communication is very appreciated!

Mitch, the wholesale manager was spectacularly helpful & we'll be sure to go back next month when we're ready to buy.

After multiple calls back-and-forth I showed up on time to dealership. I like the truck and ready for negotiate. Sales man had me wait about 20 minutes and then told me truck is already under deposit. One of the worst customer service I have experience in car dealership. I won’t recommend to visit this place.

Courteous, knowledgable fair and they were not pushy

Very personable dealer but location too far away!!

Agent was very helpful and professional but car was sold after I spoke to him.

prompt and courteous response. Answered all my questions

If I was buying new in CT, this is where I'd go, hands down. Ultimately, they didn't have what I wanted, but they bent over backwards to help me find it. Extremely helpful and knowledgeable group.

Great communication, helpful, informative

The sales representative Nick was extremely nice, polite, patience with our three year old, honest when ask questions in regards to the vehicle , but when it came down to talking about the purchase of the vehicle the manager was a different story. We had already been pre approved by our bank usaa and we had the paper to provide for them. One they wouldn’t take the price down ok fine we where still willing to buy the vehicle. Two we where told directly by the manager that they don’t work with our bank, that we need to leave a 500.00 deposit for the vehicle , then the manager would write up the contract, we would have to contact the bank and submit the paperwork ourselves and request a check to be mailed to our home then we could bring them the check and pick up the vehicle ! The whole point was we had already been pre approved the paper was pretty much cash and it was suppose to save is the hassles of going thur all the bs. Needless to say they lost our business !!

Fair and honest, we could come to terms on the car. But by no fault of their own.

Dealing with the internet sales rep was a long process. He was very slow to respond and overall didn't seam to want my business. I did however speak with a sales manager who was very helpful and prompt. By the time I got to speak to the sales manager the truck had allready been sold.

Got back immediately and maintained communication about vehicle every couple days.

I'm currently still looking at the car. The Representative has been very courteous and professional.

Truck was sold, they are keeping in touch in case something similar comes in.

Prompt response to inquiry.

Good

Terrific dealer. Informative sales people. Fair pricing.

Great to deal with, researched to suv ahead of time and took us about five minutes to make a deal. That's the way car shopping is done.

Dealer responded. Vehicle sold before we had a chance to go see it.

very professional and helpful

They were very helpful and answered all of my questions. The answers were genuine and complete. The car ended up not being the best match for me so I did not purchase. I appreciated that they did not have a lot of add on fees/charges.

Definitely proactive. The truck I was interested unfortunately sold before I had time to see it, but the staff was a pleasure to deal with.

While I did not buy the car (we decided against an Energi because of small trunk space), I was impressed with Riley and his courtesy and responsiveness.

So far just email contact...….I went to the dealer on Sunday to look at the car. We scheduled a test drive this week

Great communication

Had a great experience at Litchfield Ford. We found a great first car for our beloved daughter. Low miles, drives great and very helpful staff. Jeff Smith was friendly, knowledgeable, and patient. I even got to take the car to my mechanic before purchasing and their warrantee helps you feel great about the decision to buy a car from them at Litchfield Ford. This is the first time I’ve dealt with them but it won’t be the last. Highly recommended!

GReatat experience overall from the first email to the last financial transaction. Kind courteous and attentive. Great transaction

Litchfield Ford was very responsive and checked in to see how my search was going. I’ve never purchased a vehicle from them, however I would definitely consider them in the future.

Great Dealership, helpful and knowledgeable people. The purchasing process was smooth and quick. I'm very happy with the car and the experience.

Salesman was really nice and explained the car in great detail. Test drove the vehicle. Salesman not pushy. We reviewed other vehicles in Inventory. 2 thumbs up for the salesman and the dealership.

Awesome job did everything they said they would

Great respond time for answering my email message!

Everything we wanted in a van and mike at Litchfield Ford did a great job....all good.

This dealership was amazing. They were all so helpful and nice. Tried their best to do all they could for me and my car.

I'm so happy to have been able to work with my local dealership trying to find a 2016 Mustang. From start to finish, an excellent experience. A very good selling price on the car, a very good trade in value, great financing rate and no BS on the purchase contract unlike other dealerships that tack on a lot of unnecessary expenses. Thank you Jeff C in sales, Jeff T in finance and Chris the owner for finding the Mustang.

The dealer got right back to me!

Probably the easiest sale for Litchfield. Found the car I wanted on their website through CarGuru's. Called them up and told them I'd take it. Russ is a nice guy, we had no problems and it was an easy transaction. Good price on the car which made the 2 hour drive from Albany worth it.

Dealer offered reasonable pricing compared to the market. Staff was helpful. Our purchase was quick and easy, with no pressure.

A plus!

Respond fast

Very diligent promoting trucks

Great

Great dealership contacted me immediately highly recommended

My experience with Litchfield ford was very pleasurable .very helpful. And excellent professionalism customer service

Dealer was extremely helpful and I ended up buying a truck from them ever if it wasn't the one I originally went to look at.

Great responce

Not good.I went there with the intention to purchase the vehicle that was advertised expecting to see it after i made an appointment. I discovered that once i was there and asked to see the vehicle they told me it was in the service bay, up on a lift and the technician would not lower it for inspection but they could show me a similar vehicle!!! Are they for real? Once i mentioned Carfax and heard the vehicle has been crashed the deal went downhill even after they offered me $500 for my 2001 Jeep. When i was leaving the manager approached me and asked me what i needed to close the deal, i told him im not interested.

Carlos V. Excelente service, I will buy again. Thank you Jeff for your dedication...

Super responsive and friendly. Although I didnt purchase a vehicle yet.

They were great

very helpful, honest

great

Curtious, professional.

Great experience!

Very responsive and great followup

Great service

Lots of info about car i have no interest. Thanks for thinking you know what I want. I no long have to waste time researching just comtact you.

I have nothing but great remarks on the high degree of integrity and courtesy I received. No high pressure sales. Great service and clean surroundings. Very customer friendly.

Good response time

Nice vehicles. Great prices.

Great! Very good prices and nice staff.

Quick response

was very helpful

Very helpful

I contacted a dealer via email. He responded quickly and followed up right away too. We bought a car through another dealer, but Litchfield Ford was very gracious toward me.