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Dealer Reviews

Based on 18 reviews
All reviews are verified visits to the dealer. – Learn More
Mar 19, 2026
The staff is amazing very helpful.
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Feb 20, 2026
It was a good experience.
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Oct 21, 2025
Great experience with this dealership, made an appointment to test drive the car. When I got there, the car was ready and it showed really great.
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Concepcion
Aug 20, 2025
Upon my inquiry /information to your dealership, the response was quick, and polite, even though it was mostly text messages, and the salesman continue to stay in touch with me. If it wasn’t for the distance from your establishment to my location, I would be more active in looking for a vehicle at your dealership. I did send a request and inquiries for vehicles here in my hometown of Bakersfield, to the local GMC dealership, but I was basically ignored. Again thank you so much for your professionalism, courtesy and rapid response.
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Henry
Aug 20, 2025
Good service
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Jul 31, 2025
Staff was courteous and professional. I was really impressed by them...
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Kennedy
May 5, 2025
Very responsive and helpful salesperson.
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Bernardino
Apr 17, 2025
Good follow up.
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Joe
Apr 1, 2025
Yes they were very helpful contacted me very quickly thank you
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Mar 22, 2025
Very professional? Good
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Dec 16, 2024
Good people
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Nov 19, 2024
The sales team is very helpful
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Sep 3, 2024
Fast and to the point while also keeping excellent customer service
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Aug 21, 2024
Awesome job
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Kathleen
Jun 25, 2024
Very respectful communication and very understanding that the logistics didn’t make sense to purchase a vehicle across country .
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May 19, 2024
Kevin was very helpful and pleasant. Problem was that they put a 2021 Lexus RX 350 F Sport on the lot for sale and did not expose that the car had two deep parallel gouges (large scratches) on the rear bumper of the vehicle. I was lucky enough to see those in a close examination of their photos. This defect should have been fixed before the listing. They did offer to fix it , but there is no way I would be happy with the required repair on this car. Kind of think that they may have thought that no-one would see it or would not let the problem block a sale. I was lucky on this one because, I would really be let down if I had scheduled my test drive (drove some 70 miles one way} and caught this problem. I do enjoy your site, keep the good work up.
2 of 2 people found this review helpful.
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20
Apr 21, 2024
Great team! Followed up with a call and then doubled back around to make sure I felt good about the interaction.
1 of 1 people found this review helpful.
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Apr 10, 2024
Great service! Jessica was fantastic.
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Mar 18, 2024
They’re very responsive and makes online purchase easy. Very transparent!
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Mar 16, 2024
Helpful
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20
Mar 5, 2024
Excellent follow through on the purchase inquiry. They were Extremely fast and helpful.
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Jan 5, 2024
Very responsive and attentive and helped me with what vehicle I was looking for. Thanks again
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Molly
Oct 16, 2023
They sent me photos of the car and it did NOT look like this car in the photos. It was actually a dark blue car when the photo clearly was a light blue color. They kept texting me insisting it was the same car and I had to block them.
1 of 1 people found this review helpful.
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Sep 28, 2023
Very nice experience.
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Rama
Jul 22, 2023
Lynn, the saleswoman, was wonderful. Very caring and worked hard to help us.
1 of 1 people found this review helpful.
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Mike
May 26, 2023
Terrible experience and I would never purchase a vehicle from them. Dishonest sales rep and tried to push the sale of a vehicle that had prior accidents yet they originally said the vehicle had never been in an accident. They also said the vehicle had 2 prior owners yet the carfax said the vehcile had been sold 3 times. Sales manager got involved and he was very nice and very professional but it was too late, way too many other honest dealerships and I decide to buy elsewhere.
9 of 9 people found this review helpful.
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Feb 19, 2023
Elias and Alberto were very helpful and efficient.
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Sam
Jan 28, 2023
Nice folks , just not really willing to negotiate a fair price.
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Aug 31, 2022
The Cayenne was better than advertised. The entire staff made the purchase a dream. Super group at Lexus of Oxnard
1 of 1 people found this review helpful.
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Feb 19, 2022
Was told online that I was pre approved for terms that were good and made an appointment to check it out even though it was an hour Uber drive there. When I got there they said that they would need an much larger down payment( which i didn’t want but coulda done if I had been told Whats the point of pre approval?) after talking with the bank they finance through, they tell me it’s impossible to get the car I want but they have another one same year different color for 10k less, that they can finance me for so I test drove it and it had barely any of the features the other one did and some air conditioning issues and windshield crack just from what I could see. I was baited and switched and generally disappointed because I didn’t think this would be that kind of dealership so I cut my losses and left. The cherry on top is that a greasy seat belt in the second test drive stained my white shirt and i wasted 160 on Uber there and back and almost all of my day.
5 of 5 people found this review helpful.
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Feb 12, 2022
Great experience . Got pre approved and drove my new car next day
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Feb 3, 2022
Salesman worked with me and made the deal work. They made the vehicle look new
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Dec 27, 2021
Great experience
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David
Oct 13, 2021
I called and got the price even lower. When I got there we had negotiations and it all got worked out.
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Theresa
Jun 16, 2021
They were very helpful, friendly and not pushy at all. I felt very comfortable with the information and the negotiations, so much so I ended up buying two vehicles that day.
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Feb 21, 2021
Came in prepared and already pre-approved through my local credit union. Drove 4 hours each way to view the car that was advertised at 19,999. According to all the research I did, including Cargurus, car was a good deal at 2K below market value (car has also been listed for over 3 months/involved in prior accident). What wasn’t advertised in the 19,999 price was about an additional 3k in "alarm system and paint shield" fees. Car salesman kept insisting that price was nonnegotiable as the price was already 2k under market value. Told the salesman that the price is not under market value if they charge you about 3k on top of the price in alarm/paint fees that are not disclosed anywhere on the listing. The only way they said they would take the additional fees completely off was if I financed through the dealership. How is financing at a higher rate than my credit union “helping me out” when I would end up paying even more through the life of the loan at higher rate?
24 of 24 people found this review helpful.
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Sep 7, 2021
Response from current dealership:
, Thank you for the review. Here at Lexus of Oxnard, we always want our customers to be 100% happy with their time spent in our service department. I am sorry if we were not able to provide you with a 5-star experience. Please feel free to contact me if there is anything I can do to make your experience better. Thanks .General Manager Ben Ariz bena@lexusofoxnard.com
Chateau
Feb 17, 2021
They didn’t have the details as well as the pictures of the vehicle that we like . However the sales consultant Jason Cruz was awesome. He showed us many others vehicles within our budget and needs. He is very sincere and helpful. We are definitely recommend this dealership
1 of 2 people found this review helpful.
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Feb 10, 2021
Responsive
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Feb 4, 2021
Good response time.
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Lauren
Jan 30, 2021
I wanted information in the car. I am super interested in buying it. When I asked for a price, 3 days ago, I have not heard back. They sent me a carfax link that I cannot open.
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Oct 18, 2020
Very good
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Oct 19, 2020
Response from current dealership:
Thank you for stopping by to review us, Raguedi! We appreciate your support and hope to work with you again at DCH Lexus of Oxnard. Safe travels! - George Yazbek - General Manager
Aug 23, 2020
I had to drive out the way to get there, I live Inglewood but it was well worth. Everyone was super friendly and helpful. Highly recommend even if you live far from the dealership.
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Aug 24, 2020
Response from current dealership:
Thank you so much for making the drive out to see us at DCH Lexus of Oxnard, Andre! I'm glad to hear that you received friendly service fro our team. Enjoy your new vehicle! George Yazbek - General Manager - (805) 988-8500
Aug 8, 2020
I never visited this dealer, as I accidentally pushed a button on a car on its lot. Although the dealer didn’t hassle me too much with emails, they didn’t over do it
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Aug 10, 2020
Response from current dealership:
Thank you for taking the time to review DCH Lexus of Oxnard. It is our goal to help guests find the right vehicle and we hope that we get an opportunity to work with you sometime down the road!
George Yazbek - General Manager
Jul 2, 2020
.very nice.
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May 31, 2020
Yes respond me back
1 of 1 people found this review helpful.
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Apr 15, 2020
Contacted me asking what i was interested in. Came him a necessary info. Have reached out numerous times for follow up. No response
2 of 2 people found this review helpful.
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Mar 22, 2020
Awesome dealership
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Steve
Jan 27, 2020
Good response
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Patricia
Jan 21, 2020
The sales person Luciano was very nice and professional. Not pushy.
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Gabriel
Nov 15, 2019
Very good service
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Oct 29, 2019
Thank u JOseph Green really helpful friendly thank u for my car ...
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Theresa
Sep 19, 2019
The sales force was all great, especially Angelo Hu. I Should have checked into the “plus fees” deal earlier in the game though, it turned out to be over $1000.00. That said we’re glad we got the car which was as advertised in miles & condition.
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Jul 26, 2019
They reached out to me
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Richie
Jul 11, 2019
Everyone from start to finish was on point and very helpful.
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John
Jun 13, 2019
They replied immediately via email after inquiring and I received price updates.
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Jan 14, 2019
Dealership regularly contacts me
1 of 1 people found this review helpful.
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Aug 18, 2018
I received a reply about 24 hours after contacting, and spoke with an Internet Sales Manager , who told me that a previous advertised price would no longer be honored, and that the price was now $1200 higher, and non- negotiable. He agreed to contact me if the price changed, but didn't return either of my phone calls after I received an email notification that the price had been reduced. Now I see that the car is no longer listed, Unprofessional all around.
2 of 2 people found this review helpful.
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Jul 28, 2018
Exceptional salespeople and financial department!!
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Armando
Jun 20, 2018
Joseph has been very helpfull
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Natasha
Apr 12, 2018
Great
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Apr 6, 2018
Very responsive and courteous. I was hunting for this model and year, as I did as much research as I could online. Joseph Green, in charge of online sales, is nothing but accommodating and knowledgeable; we communicated off and on for about a week with details, and it was really up to me the whole time. I did not feel hounded or pressured. I am happy to be a part of DCH for maintenance of this beautiful car.
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Mar 31, 2018
They explain all good, it is a good dealer. They help me to buy my truck.
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Vinod
Feb 3, 2018
Excellent .. baught the car
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Ralph
Dec 21, 2017
I bought the car. Everyone was helpful except the DMV, insurance clerk (manager). He was a jerk and should never deal with the public.
1 of 1 people found this review helpful.
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Ramona
Dec 19, 2017
Jimmy was very professional. We just couldn't make it that weekend and found out about blind spots in the car which we didn't want.
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Dec 14, 2017
Joseph Green has been. Very helpful. Keeos contact with me on any updates. Thank you!
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Oct 30, 2017
They played the normal dealer game, but I expected that. Ramon was really good at being attentive, but not pushy.
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Sep 15, 2017
Experience was excellent
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Bob
Jul 14, 2017
Bought the car at a great deal
1 of 1 people found this review helpful.
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Rose
Jul 7, 2017
Awesome experience! No hassle, friendly environment, fair price!
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Jul 5, 2017
I did not buy this 2017 RX350 F Sport. However after a lot of negotiations Lexus of Oxnard got me a great lease on a much better 2017 RX 350 premium package for much less money and a lot more features!
2 of 2 people found this review helpful.
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Jun 14, 2017
Very helpful & experienced management at this DHS Lexus delaer. I actually bought a car my 1st time I arrived at this dealer. fair prices & down to earth people working for this dealership. You can trust DHS Lexus for any of your auto needs.
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May 29, 2017
Dealer was very helpful and courteous. Since I wasn't yet sure of the model that I will ultimately choose, the sales staff was very patient and informative regarding all of my questions. William
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Mark
May 28, 2017
Great attitude!
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David
May 23, 2017
Good people and good service. Very polite and non pressure sales force.
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May 11, 2017
They called my cell phone, I was very disappointed...I told them I was expecting an email not a phone call...
0 of 1 people found this review helpful.
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Teresa
May 11, 2017
I loved my experience. Mr Green and Denis we so very helpful and I was taken very good care of by the staff!!
1 of 1 people found this review helpful.
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May 7, 2017
We worked with Jacob Harry in internet sales. He was very responsive, contacted us quickly and responded to all our emails. He was not high pressure and explained everything we asked about. We asked him to present us with several scenarios and then a few more and he remained cheerful and gracious. In the end we bought the car, however, we almost didn't, even then he didn't pressure us or change demeanor. We are very satisfied with our experience with DCH Lexus of Oxnard.
1 of 1 people found this review helpful.
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Joe
Feb 1, 2017
The DCH Internet Manager, Mr. Joe Greene, was very responsive and had a high degree of knowledge regarding this vehicle.
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Robert
Dec 29, 2016
They called but the listed vehicle was incorrect and the price was wrong for the listed vehicle. Not an F Sport so not a deal. Fail.
1 of 1 people found this review helpful.
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Anne
Oct 3, 2016
Lexus of Oxnard is selling a 1999 Lexus ES300 that is overpriced in the Los Angeles used market. On Car Gurus, I identified a one year older Lexus ES300 that has less driven miles (by 20,000), a lower asking price (by $3,000), and boasts the timing belt has been replaced. Lexus of Oxnard cannot assure a potential buyer that the timing belt on their vehicle has been replaced. That replacement (combined with replacing the water pump) represents a potential after-sale expense of +$1,200 . . . making their asking price even less competitive. I predict Lexus of Oxnard's vehicle will languish on the used market for many months to come if they insist on sticking to their original $7,000 asking price.
2 of 2 people found this review helpful.
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Oct 12, 2016
Response from current dealership:
We are sorry to hear that you feel that way, we offer our customers a very transparent buying experience.  We also offer every customer the opportunity to have any vehicle that we offer for sale to be inspected by their own mechanic.  As far as pricing you are always free to offer what you would like and we can either accept or reject that offer. I vehicle is listed at $6498 as our asking price.  Every dealer prices their vehicle based on the market they are selling in.  The fact that another dealership is selling it for less isn't a representation of our vehicle but instead a representation o
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Miguel
Aug 2, 2016
Great experience!! They pretty much let me do the negotiating and gave me the deal that I wanted with no hassel. They never said no to me on what I wanted
1 of 2 people found this review helpful.
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Aug 4, 2016
Response from current dealership:
Miguel, Thank you for the kind words,  it is our mission here at DCH Lexus of Oxnard to provide you the Highest Degree of Satisfaction.  We look forward to providing the same quality service to you again and to any of your friends. We wish many miles of memories!
Adam
Jul 7, 2016
Sales followed up, showed up the next day and car was exactly as described
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Jul 16, 2016
Response from current dealership:
Adam thank you for your 5 star rating of our Dealership.  Our goal is to provide precise information and make your experience overall one to remember.  We appreciate and value your feedback!
shawnee
Mar 1, 2016
Great customer service
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Jul 2, 2016
Response from current dealership:
Shawnee Thank you very much for giving DCH Lexus a 5 Star rating on Great Customer Service!  It is our goal to you our valued clientele to always Deliver Customer Happiness !
Inniss
Nov 28, 2013
Dealer responded that someone in management said that having the car in question on their lot was no a good idea. So the car is no longer available to me or anyone else. Don't know why this happened.....bad business!!!!
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tyron
Feb 18, 2013
They have been following up with me about the X6
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