Lexus of Maplewood

returned call and setup appointment for us right away. Not a car style we are interested in pursuing any longer. Did not know until we test drove.

Helpful. Pleasant

His quick response Ok

I had Andy in pre sale assistng me during my purchase visit. Silvio in Finance and Jeremy, the GM with some questions that I had and they were quick to respond. The customer lounge was vey well kept with rooms for computer work, a library and theatre size lazy boys. During my seach at other dealership for my purchase, this was really relaxing and comfortable with plenty of beverages. The vehicle was delivered to my home by the time that was agreed upon 15 minutes earlier and I was vey happy.

Very helpful service, just the wrong vehicle.

prompt feedback on the vehicle

They responded about my inquiry the next day and also followed up with me.

David was awesome. He was very knowledgeable about the vehicle and shared good information. Very easy to talk to as well. Great! Great experience!

Lexus of Maplewood has contacted me numerous times by email about the LC 500. I am in the market looking at different vehicles and the Lexus LC 500 is one that has my interest. I believe this dealership is a good one. Have to wait and see if I finalize a car deal with them to see my final evaluation of this company. Thank you for responding to my inquiry. Mike

Excellent follow through. The car wasn’t the right one for me. The salesman Eric was great to work with. He answered all of my questions promptly. Eric was extremely professional. This dealership is very professional.

Love this dealership! Highly recommend

It took them over 24 hours to respond and their response was short with no follow up

They made the car buying experience way and fun.

Great responsiveness and service

Great dealership! They made me feel very welcome, offered me a great deal on my trade in. I worked with Ashlee, Andy and Josh in financing. It was very seemless and and made for an overall wonderful experience.

Went really good, & friendly they work with you, & comfortable thank you!!

Quick response listened to what I wanted— didn’t waste my time thank you

They followed through on all commitments made as part of the sale. I would recommend them.

They E-Mailed me back about my question.

Lexus of Maplewood is awesome! Great care and customer service, everyone who helped us was friendly, warm, and welcoming. From our first step in the door, to driving away after purchasing our vehicle- stellar experience all-around. So kind of the team to follow up and make sure everything was going great! Thank you Andy, Tchu, and Jakob!! Much appreciated and we love our GX!

Experience would be perfect, but they were short staffed when we visited. Everything else was excellent! We bought the car!

All the employees I cam across at Lexus of Maplewood were friendly and very helpful

Knowledgeable and helpful

Good service highly recommended

Dry courteous and contacted me before the car was listed!

A salesperson and the sales manager both emailed me about the vehicle I was interested in. Unfortunately, I was unable to get to the dealership before it was sold.

Dealer sent me a lot of imformation on the car. They were persistent in the sale with constant communication. I made a final offer and provided my method of payment of the final price and checked on all additional fees. Only a dealer doc fee was clearly expressed. The salesman called me back and said they could only come down $100 on the car. However they now had insisted a $800 MANDATORY paint and interior protection package raising the price of the car $700 more than the original asking price. I feel this was discriminatory due to the fact i was paying cash rather financing in their arena. This was a bait and switch tactic. That now sticks on to their reputation. DO NOT expect Maplewood Lexus to exhibit integrity. From a cash paying person who expected to be treated equally as someone who has made different financial choices in life I say this.... STAY AWAY FROM MAPLEWOOD LEXUS!!!!

Great buying experience and friendly staff.

Excellent experience buying a car!! Ray was awesome!!

Best customer services

I was pleased with the quick response to inquiry and sales rep notifying that car was sold but would let me know if something similar comes in. Received message next day to call back but we settled on a car already. Overall, good friendly experience.

Sales person, Mitch Chan, very nice guy, eager & helpful. However his manager would not budge on the price although the car was on the lot for over 60 days and transport was estimated between $800-$1000. I was willing to purchase, with a very small price concession.

Ray was helpful.

Stars for their admin and switchboard operator, Judy/Judi(one of the most genuinely sweet individuals ever met). Interacting with her is the ideal example of excellent Lexus customer service experience.

Very good car-buying experience over all !!! Great staffs, good selection. My salesman Kal Ryan was great :friendly, helpful, very professional, mot pushy at all! Bought the beautiful NX200T from him. Thank you Lexus of Maple Wood!

Salesman do not respond back to emails. I wasn’t impressed with their customer service.

Very good experience with them. They were helpful, polite, and quick.

Salesman was very helpful and handled the purchase efficiently. The process of was done in a timely manner. I'm very happy with the service.

Greg was awesome, him and his financial team worked with me to be able to come up with a payment that worked for both of us without having to finance my vehicle. Love my jeep, would recommend

very professional and easy to deal with.

Trying to sell a car in need of some major work. Took the car to my mechanic. He found a couple of things that needed repair at a substantial cost. Recommended not to buy it.

Lexus of Maplewood made my car buying experience a breeze. The entire staff with whom I interacted were courteous and professional, and answered all my questions. I would feel very confident recommending Lexus of Maplewood to my friends and family!

I had a great deal and staff is coperative

Polite and answered all my questions

Great experience. Classy dealership in a league above the competition. Clean cars and showroom. The car I test drove was a very nice a clean car, but not the right one for me. I would recommend this dealership multiple times over.

They were nice but I didn't call about a Jeep and told her sp..Its was suspose to be a lexus

Very good

I made a offer that was close to the asking price and they said no. Then they lowered the price on cargurus and called me back a couple days later and asked me to reconsider they're offer. Not the one I gave them.

Dan has been a pleasure to work with. Extremely responsive.

Matt Saunders from Lexus of Maplewood was very professional from start to the end. Super fast response and very accommodating to all of my requests. Got a great deal and Matt made sure the car was picked by my auto transport service (buying from California). Thank you for making my first out of state, site unseen, car buying experience wonderful.

good

They didn't respond immediately after I contacted them so I decided to go there to check out the vehicle. Salesman said he tried calling while I was on my way.The vehicle was ready for the test drive and was in the condition they said in the listing. The entire staff from the receptionist, sales people, sales manager , and parts clerk to the tech guy who helped me set up the bluetooth were very professional, polite, friendly and courteous. They were eager to work with making a deal happen and earn my business. Not only did they succeed at that but since I needed a trailer hitch installed I had to come back the next day to pick it up and they had filled the gas tank, not an inexpensive endeavor these days. I had never had as nice of an experience at a dealership before this. I would sincerely recommend giving them a chance to earn your business and am confident that you will be impressed as well.

Their responsiveness and attention to detail was first class including communication proactively from upper management. The sales process and follow up has been most satisfactory.

I have purchased 2 cars from Lexus of Maplewood in the last two years. They are very easy to get along with. Great customer service. Overall good experience.

The services are excellent helped and I appreciate for their services.

Very helpful over email, in person, and following up.

Greg, Jeremy and Wendy were awesome, very happy with the buying experience at Lexus of Maplewood. Thank you!

They were quick to inform us the car we were interested in was sold.

Asked for pictures never received them they kept calling the told me truck was sold never once mentioned getting me pictures. How can you make a decision when you cannot get any pictures

I was shopping online from out of state and emailed the dealer searching for a certain vehicle with specific options. I asked for their best price. The reply I received stated "Do we have to discount the vehicle 1000, 2000, or 3000 to earn your business?" I asked for the discount in the email and was refused. I would prefer the straight answers, not the come on.

Nice conversation

They were excellent and worked very hard to get me the best deal for my car. I will be buying my next vehicle from them!

Very willing to please, continued to follow-up. All information important to me was advertised. If the car was right, I would have purchased it.

Very good service!

Matt S treated us very well and we did purchase this car. The car is beautiful and was all set to go. He has since called us to check out how we like it. Would definitely recommend this dealership and this salesperson. :)

Fast no run around dealership

The car had sold when we arrived.