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Lexus of Manchester
About Us
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us.
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Today 9:00 AM - 7:00 PM (Closed now)
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18 Kilton Rd
Bedford, NH 03110
Our Amenities
- Coffee
- Bottled Water
- Customer Lounge
- WiFi
Media
Service Info
Service Hours
Dealer Reviews
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Jan 19, 2026
Great assistance by our salesperson Julia from start to finish.
Oct 6, 2025
Easily the best car buying experience I’ve ever had. Fair negotiation, no BS, honesty. Can’t ask for anything more.
Show older dealer reviews 99
I was told someone else was viewing car the day on checked to see if available.
Understood if person purchased that was ok, I could not view car for 4 -5 days at earliest.
Sales person was upfront with what was happening ...no problem. PQ
Mar 29, 2024
Response from current dealership:
Thank you for sharing your experience. It's great to hear that the salesperson was upfront with you about the situation and that you were understanding of the circumstances. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. We appreciate your understanding and thank you for considering us for your car purchase!
The deal was made. I needed to bring a few documents back, the next morning they sold the car! So it's a one star for me. Because I'm a black hard working man, it seemed to me it was a bit of racist treatment.
Mar 25, 2024
Response from current dealership:
Leonidis,
Thank you for sending us feedback as this is how we can always get better at our customer service. I have investigated this review and feel it is necessary to share some of the facts that you omitted. You came into our store on February 5th, looking at our preowned Jeep. We got to an agreement on numbers, rather quickly. We then tried to secure financing on your behalf, and you were aware that it would take some time in your case. You produced an out of state license, which limited our opportunities to secure that financing. We did find a lender willing to do the loan but required
More ...
Thank you for sending us feedback as this is how we can always get better at our customer service. I have investigated this review and feel it is necessary to share some of the facts that you omitted. You came into our store on February 5th, looking at our preowned Jeep. We got to an agreement on numbers, rather quickly. We then tried to secure financing on your behalf, and you were aware that it would take some time in your case. You produced an out of state license, which limited our opportunities to secure that financing. We did find a lender willing to do the loan but required
Dec 26, 2023
Response from current dealership:
Thank you so much for taking the time to share your positive experience with us!
Nov 29, 2023
Response from current dealership:
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Jul 30, 2023
Sales person Zach was very good… had an appointment several days later to sign paperwork and take the car home. I was told to be there at 3:00 pm then would meet with financial person at 3:30….I waited hours…3 to be exact to see the financial person.. understandably I was not happy and expressed my frustration… really no excuse….
I finally left with my car …
Excellent customer service. .Dealer responded the next morning. Salesman was attentive and
took care of all our questions. We bought the car that day and we love it!
Jul 18, 2023
Response from current dealership:
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Mar 28, 2023
Response from current dealership:
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Enjoyed every bit of my experience with this dealership. Thank you Sean N, Josh and Pam. You guys are the best.
Mar 1, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Definitely the best an quickest service I have ever experienced! I was an out of state buyer an they made me feel comfortable an confident about my purchase.
Nov 18, 2022
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Oct 8, 2022
Not professional at all. a few messages were sent asking to hold the car while the car was available,they replied that the title not available yet need about 2weeks and they can’t hold it unless they have the title. A day after they sent me that the car was sold and delivered!
Very disappointed!!
Oct 10, 2022
Response from current dealership:
Unfortunately we are not able to sell vehicles without a Title for out of state buyers, nor can we take a deposit and hold the vehicle until the title arrives.
We apologize for any inconvenience.
Nigel Long
General Manager
We apologize for any inconvenience.
Nigel Long
General Manager
Oct 4, 2022
Response from current dealership:
Thank you for the recommendation and kind words for Joseph!
Excellent experience! First time buying online and Josh L. allayed all my
concerns. He walked me through the entire process, answered every
question and concern expeditiously. I asked for more pictures, I had them
within minutes. Picking up the car was a breeze and we were made to feel
completely comfortable. The car is more than we could have hoped for. So
happy we happened on IRA Lexus of Manchester. They have also already
reached out to make sure we are happy with our experience. It was well
worth the 6 hour drive to pickup our new to us Acadia. Couldnât be more
pleased. If I am ever in the market for another vehicle, I will start at IRA
Lexus.
Oct 4, 2022
Response from current dealership:
Thank you Christine for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Prompt email to my questions, and offered to arrange for an appointment at my convenience.
Sep 8, 2022
Response from current dealership:
Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Feb 14, 2022
Response from current dealership:
Thank you for the review, Darlene! We are very happy to hear that our team treated you well and was able to help you out!
Jan 12, 2022
Was immediately put in contact with sales rep and nice email from sales manager
After not hearing back emailed several times only to receive email days later car was sold!
Not a great experience
Jan 14, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the vehicle you were interested in was sold I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Mike Coco
General Manager
mcoco@Group1Auto.com
Mike Coco
General Manager
mcoco@Group1Auto.com
Dealer responded within 2 hours. Although we purchased from another dealer, Ira Lexus of Manchester followed up the next day to ensure we were all set. Good communication.
Jan 13, 2022
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Nov 18, 2021
Very professional and friendly staff specially joe was amazing he helped us out of the way and Mohammad as well with the paper work helped us a lot all the staff was nice to us offered us coffee and juices i must say i am a proud customer and i am glad i bought a Avalon hybrid/ new car from them highly recommend.
Nov 18, 2021
Response from current dealership:
Thank you, Ahsan, for your kind words for our staff! We thank you for your business and look forward to your next visit!
Sep 28, 2021
Excellent service
Sep 28, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Sep 3, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dealer was quick to respond and courteous
enough to let me know the vehicle was sold
before I drove 60 miles to test drive it.
Aug 24, 2021
Response from current dealership:
Thank you for your kind words! We thank you for inquiry!
Aug 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
I sent an inquiry at 1am and received an email when I woke up. I called and spoke with Stephanie, went over a few questions that I had. She sent me all of the links that i needed to apply for financing and to secure a trade in offer for my vehicle and by dinner time I was on my way to pick up my new vehicle! She was fantastic to work with and stayed beyond closing time to make sure I was taken care of. I had two of my children with me and she gave them snacks and drinks while I went through the financial aspects. The finance manager, Sovy Sun, was also amazing to work with. I came pre-approved for the funding needed, but she was able to actually find me another bank that was offering 2% less interest rate than I expected to have! My credit is not strong and I had a prior repo from a few years ago, but she was still able to get me a great rate and payment. I couldn't be happier with my experience and would definitely do the 3+ hour round trip again to purchase my next vehicle!
Aug 24, 2021
Response from current dealership:
Thank you, Heather, for your kind words for Sovy! We thank you for your business and look forward to your next visit!
Jun 15, 2021
Response from current dealership:
Thank you for your great review, glad we could be at your service!
Jun 15, 2021
Response from current dealership:
Thank you for your feedback glad we could be at your service!
Apr 1, 2021
Response from current dealership:
Many thanks for your business!
Nigel - GM
Nigel - GM
Mar 7, 2021
Great Dealer! Came up all the way from South Alabama to get the car! Had it a week and it appears to be an excellent decision. Jordan & crew were first rate fantastic!
Mar 8, 2021
Response from current dealership:
Thank you Christopher for your kind words for Jordan! We are thrilled that he provided you with an excellent car buying experience. Congratulations on your new car!
Dec 24, 2020
Great follow up
Very professional
Dec 26, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
"Car was sold 5 minutes ago"...upon arrival after our 2 hour drive for a scheduled appointment to test
drive the vehicle. We had had several back and forth communications regarding our interest in the
vehicle and scheduling a test drive in light of our 4 hr round trip. We were aware of previous reviews
identifying "car being sold " upon their arrival , but assumed that our back and forth communications
regarding our interest in the car, their knowledge of our 4 hr round trip, had insured that "the car being
sold 5 minutes ago" would not be our experience ....the car looked beautiful, listing appeared accurate
??...car remained on cargurus for 2-3 weeks following our visit to test drive the already sold vehicle.
Sounds like others have had a similar experience with this dealership. Unfortunately, I would not return
to do business with this dealership in the future. The drive was beautiful though!
Oct 16, 2020
Response from current dealership:
If you had arrived on time for your appointment you would have had the opportunity to purchase the vehicle. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Nigel Long
General Manager
Nigel Long
General Manager
Jun 17, 2020
A complete waste of time driving to NH to test drive this car. I sent them 3 different cars I wanted to
test drive that were available, but when I got there they only had this one. I would have actually
purchased it but instead I was stuck waiting there for 2 hours. I'm glad I didn't end up buying it.
Jun 18, 2020
Response from current dealership:
Thank you for your feedback about your recent visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Nigel Long
General Manager
NLong@Group1Auto.com
Nigel Long
General Manager
NLong@Group1Auto.com
May 20, 2020
Response from current dealership:
Thank you for taking the time to leave a review, it is greatly appreciated.
They could have sold me the Lexus RX 350 the day I showed up at their dealership but they were stuck on their "no haggle price" No middle ground, a take it or leave it approach..
I realise they have a process for selling a vehicle to include reducing the price if a car doesn't sell and they will reduce the price at some point, surprised it hasn't happened yet.
I purchased the exact same 2019 vehicle with the same mileage, same options, & clean fax report for $38,620
All I did was drive a little further south....
Mar 30, 2020
Response from current dealership:
Brad,
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Nigel Long
General Manager
NLong@Group1Auto.com
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Nigel Long
General Manager
NLong@Group1Auto.com
Feb 29, 2020
Prompt reply
Mar 5, 2020
Response from current dealership:
Thank you for your positive review! We appreciate your business.
Drove up there on a Sunday and test drove vehicle. I left my vehicle information for a trade in quote but they didn’t get back to me until 2 days later to tell me the vehicle was sold. But overall it was a good communication. Wish they would have been a little faster so i wouldn’t lose the vehicle. I would still do business with them in the future. Alexandria was very nice.
Feb 12, 2020
Response from current dealership:
Spiky147,
We appreciate you taking the time to leave us a review. Thank you for your feedback. We will make sure to keep this in mind when we train our associates that speedy communication is incredibly important. I am sorry you couldn't get the vehicle and if you are still interested in purchasing a vehicle you can contact Alexandria!
We appreciate you taking the time to leave us a review. Thank you for your feedback. We will make sure to keep this in mind when we train our associates that speedy communication is incredibly important. I am sorry you couldn't get the vehicle and if you are still interested in purchasing a vehicle you can contact Alexandria!
Dec 31, 2019
Very welcoming and knowledgeable of cars. Great experience overall, worker are extremely helpful and polite.
Jan 3, 2020
Response from current dealership:
Thank you for your rating and review, it is greatly appreciated and we look forward to welcoming you back in the future.
Dec 9, 2019
Response from current dealership:
Thank you for your inquiry!
Sep 28, 2019
Response from current dealership:
Thank you GuruTQYD,
We are happy to hear that we could provide you with a great experience!
We are happy to hear that we could provide you with a great experience!
Dealer was responsive and tried to gain me as customer. However failed to disclose the car was sold at auction prior to being put up for sale.
Sep 16, 2019
Response from current dealership:
Hi 2015LC,
Thank you for bringing this to my attention. I apologize for what you have experienced during your car-buying experience. I would like an opportunity to address your concerns, please contact me at NLong@Group1Auto.com. I look forward to speaking with you.
Nigel Long
General Manager
Thank you for bringing this to my attention. I apologize for what you have experienced during your car-buying experience. I would like an opportunity to address your concerns, please contact me at NLong@Group1Auto.com. I look forward to speaking with you.
Nigel Long
General Manager
Jul 16, 2019
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jul 13, 2019
Very good
Jul 15, 2019
Response from current dealership:
Thank you John!
Jun 26, 2019
After we agreed on a price at dealer then I was informed the dealer advertised certification was an error . The LEXUS dealer manager would not change his mind . I walked away even after they reluctantly offered the certification. I felt insecure about the vehicle’s reliability since they had not done the 130 point inspection done for certified vehicles. I was surprised a Lexus Dealer acted in this manor. I wasted a day & $200.00in expenses .paid a driver who came to drive my vehicle back to nyc.
Worst dealer experience I ever .
Jun 27, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the information about was incorrect. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Nigel Long
General Manager
NLong@Group1Auto.com
Nigel Long
General Manager
NLong@Group1Auto.com
Jun 10, 2019
I bought the vehicle! Great service, people were very nice!
Jun 10, 2019
Response from current dealership:
Hi Robin,
Thank you for your kind words! We're thrilled to hear that we could provide you with a wonderful experience. Please enjoy your new vehicle and let us know if there is anything else we could help you with!
Thank you for your kind words! We're thrilled to hear that we could provide you with a wonderful experience. Please enjoy your new vehicle and let us know if there is anything else we could help you with!
Jun 8, 2019
Was in touch with me promptly.
Jun 8, 2019
Response from current dealership:
Hi Mark, thank you for being our customer, we appreciate your kind words!
May 22, 2019
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
The staff was friendly and courteous. Their price was competitive everything worked out great.
May 14, 2019
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Apr 9, 2019
I had a great experience with this dealership! They responded right away, and Anita answered all of my questions before I came in to test drive the car. The car was exactly as advertised, and they lowered the price on carguru the night before I got there. I knew it was a good deal, and they didn’t make me haggle. They threw in a detailing and wash while I was waiting for the sale to finalize, as well as buffing out the scratches. They handled the registration for me, and called me the day after the sale to see how it was going. I really had a pleasant experience, and would recommend buying a car from Ira Lexus!
Apr 13, 2019
Response from current dealership:
Thank you Rachel for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
I contacted this dealership before arriving. I made it clear I was just there for a test drive of a used nx. I was grilled for 20-30 minutes about financing, trade in, money down etc before I was even allowed to drive the vehicle. I was not impressed.
Mar 18, 2019
Response from current dealership:
Hi Thomas
Thank you for bringing this to my attention. I apologize for what you have experienced during your recent visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. - Nigel Long, General Manager, NLong@Group1Auto.com
Thank you for bringing this to my attention. I apologize for what you have experienced during your recent visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. - Nigel Long, General Manager, NLong@Group1Auto.com
Dealer was very responsive. The listing was accurate. The car was clean and ready to test drive. They went over the top by having the car waiting inside to look over. Everyone we spoke to was courteous and professional. Overall a great experience.
Feb 18, 2019
Response from current dealership:
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Alfie and the whole team were great! I know I can be tough to please, and they exceeded all expectations and made the process
beyond easy. Thank you guys!
Jan 19, 2019
Response from current dealership:
Thank you for the kind words about Alfie! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Dec 12, 2018
Was planning on purchasing vehicle but my schedule did not allow me to make it tgere before it sold but they let me know immediately when it sold
Dec 12, 2018
Response from current dealership:
Thank you Andrew for taking the time to leave us a review! We look forward to your business with us again!
They asked for a $2,500.00 deposit before we even filled out any paper work, when we objected to it they put it down to $1.000
Nov 6, 2018
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at (603) 218-3500. I look forward to speaking with you.
Nigel Long
General Manager
Nigel Long
General Manager
Thanks Walter for a great service. The car is perfect. I really appreciate it. Best car buying experience ever. Will definitely recommend you guys to my friends.
“I’ll be back” :)
Oct 19, 2018
Response from current dealership:
Thank you! We are thrilled that you had a great car buying experience! Looking forward to your business with us again!
Sep 1, 2018
Good price couldn't work a deal.
Sep 4, 2018
Response from current dealership:
Thank you Michael! We look forward to your business with us again!
Aug 21, 2018
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
Polite and helpful, listened to my needs and gave me a number to call when I can visit to set up an appointment.
Aug 2, 2018
Response from current dealership:
Thank you GuruTCS42 for the kind words! We thank you for your business and look forward to your next visit!
Jul 12, 2018
good people just not the right SUV
Jul 16, 2018
Response from current dealership:
Thank you for your inquiry, Mike!
Jun 27, 2018
Very nice people! They got back to me right away and were ready for me at
our agreed upon time. Fred the salesman was very knowledgeable about the
vehicle, even though it wasn't a Lexus, and showed me a few things about
the car I may have not noticed myself. I made a great deal with them and bought the car.
Jul 2, 2018
Response from current dealership:
Thank you Timothy for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
May 16, 2018
very nice sales people.
May 16, 2018
Response from current dealership:
Thank you for your inquiry, Jackie!
May 7, 2018
Response from current dealership:
Thank you for your inquiry!
Apr 17, 2018
We purchased this vehicle!
Apr 18, 2018
Response from current dealership:
Thank you Burt! We are thrilled that you had a great car buying experience!
Mar 25, 2018
Quickly returned my call. Eager to assist
Mar 26, 2018
Response from current dealership:
Thank you for your inquiry!
Feb 26, 2018
They kept me up to date with calling me but same day of my appointment they had sold the car the day before
Mar 1, 2018
Response from current dealership:
Thank you for the kind words and we are sorry that the vehicle you were interested in was sold. We would be happy to assist you in trying to locate another vehicle. Please feel free to reach out to us with more information about the vehicle you were interested in.
Feb 18, 2018
The car I was shopping for wasn't mentioned but offered a new one with only $1,000 off so i passed.
Feb 23, 2018
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your car buying experience was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at (603) 218-3500. I look forward to speaking with you.
Nigel Long
General Manager
Nigel Long
General Manager
Received an email promptly responding to my
inquiry. I had no further contact and did not buy
the car.
Mar 1, 2018
Response from current dealership:
I apologize for the lack of communication. I want to make things right, but unfortunately I cannot pull up your CarGurus username in our system. I want to try to do something to fix it. Please contact me at NLong@Group1Auto.com.
Nigel Long
General Manager
Nigel Long
General Manager
Was polite. Scheduled a test drive for vehicle in the AM of one day, got a call
back around 5pm same day saying that the vehicle already sold. Such is life.
But the real kicker is that the listing is still up on CarGurus?
Jan 12, 2018
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Nigel Long
General Manager
(603) 218-3500
Nigel Long
General Manager
(603) 218-3500
I call before to go there like 3 times because I was 2 hour away, wen I arrive they just told me the car was sold. They made waste time and money for nothing...Not good
Dec 30, 2017
Response from current dealership:
Hello Edward,
I apologize that the vehicle you were interested in was sold and you had to drive that far to visit us. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Nigel Long
General Manager
NLong@Group1Auto.com
I apologize that the vehicle you were interested in was sold and you had to drive that far to visit us. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Nigel Long
General Manager
NLong@Group1Auto.com
Dec 23, 2017
great customer care
Dec 27, 2017
Response from current dealership:
Thank you for your inquiry, Clement!
Nov 20, 2017
They contacted me and were helpful but I preferred a different year/body style
so went to another deal.
Nov 21, 2017
Response from current dealership:
Thank you Matt for the kind words! We thank you for your business and look forward to your next visit!
Oct 28, 2017
Amazing dealership, I got all work done in one day. Beautiful staff
Oct 30, 2017
Response from current dealership:
Thank you for your inquiry, we appreciate your business!
They did not provide the information in a timely manner that was required.
Worst is that the car was no longer available once they did provide it but still
called assuming it was.
Oct 27, 2017
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Edward Stockel
General Manager
603 218 3531
Edward Stockel
General Manager
603 218 3531
Aug 4, 2017
Seemed fine via phone and email conversations, but unwilling to budge on pricing of a used vehicle at all and they aren't a Lexus Plus dealer with fixed pricing.
Aug 4, 2017
Response from current dealership:
Thank you Daniel for the kind words! We thank you for your business and look forward to your next visit!
Jul 19, 2017
Very helpful and responded quickly
Jul 24, 2017
Response from current dealership:
Thank you Reginald! We look forward to your business with us again!
Jul 21, 2017
Response from current dealership:
Thank you for your kind words! We look forward to having you again!
Sam (Samantha) is the BEST Sales Representative. She is honest, down to earth and professional. She found me the perfect RX 330!
Jun 6, 2017
Response from current dealership:
Thank you for your kind words for Sam, we really appreciate it!
They responded very quick but the details about the car were absolutely wrong..never bought it
Jun 5, 2017
Response from current dealership:
Hello Andres, we are sorry for the incorrect details but thank you for your kind words.
Jun 2, 2017
Judith did an excellent job! Very knowledgeable on vehicle and
even spent time at end of sale to setup Bluetooth. We are enjoying
our RX350..
Jun 5, 2017
Response from current dealership:
Hello Conner,
Thank you for your kind words for Judith! We hope you love your new RX!
Thank you for your kind words for Judith! We hope you love your new RX!
May 19, 2017
Response from current dealership:
Thank you for your review. Please come back to visit with us again.
Apr 9, 2017
Very professional and courteous throughout my whole experience.
Apr 10, 2017
Response from current dealership:
Hello Dan, thank you for your kind words! We appreciate your business!
Mar 13, 2017
Chris is the man thumbs uppp
Mar 17, 2017
Response from current dealership:
Thank you Johnny for the kind words about Chris! We look forward to your business with us again!
Feb 13, 2017
Very professional!
Feb 16, 2017
Response from current dealership:
Thank you for your kind words, Victor!
Jan 25, 2017
Very responsive and not out to push you into a deal not in your
favor. I was treated fairly.
Jan 28, 2017
Response from current dealership:
Thank you for your kind words, Phil!
Jan 19, 2017
Sold the cảr when i have appointmented
Jan 23, 2017
Response from current dealership:
Hello Tuan,
I apologize that this happened to you, I would like to make things right. Can you please contact me when you have a moment?
Ed Stockel
General Manager
EdS@IraMotorGroup.com
I apologize that this happened to you, I would like to make things right. Can you please contact me when you have a moment?
Ed Stockel
General Manager
EdS@IraMotorGroup.com
Jan 3, 2017
They said they were sending pictures. I never received any. So I'm rating them as POOR. To this day I haven't heard from them.
Jan 5, 2017
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you did not receive the pictures you requested. I would like an opportunity to fix this and to earn your business, please contact me at (603) 218-3531. I look forward to speaking with you.
Edward Stockel
General Manager
Edward Stockel
General Manager
Dec 28, 2016
Brian Barros was great. Bought a nice ride. Wife very happy.
Jan 3, 2017
Response from current dealership:
Thank you Patrick! We are thrilled that Brian provided you and your wife with a great experience!
Nov 12, 2016
Roscoe immediately responded to my request. I went to the dealer a day before my appointment and was greeted professionally. Roscoe took care of my needs and what was most important to me. He made sure I was happy along with Wendy the Finance Manager. No pressure great overall experience. I would and have recommended Ira Lexus of Manchester. Where everyone greets you and makes you feel like you own the place.
Nov 14, 2016
Response from current dealership:
That's great to hear, thank you for your kind words for Roscoe!
Oct 29, 2016
Responded asap, good followup and hand off to sales.
Oct 31, 2016
Response from current dealership:
Hi, Mike.
Awesome! Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.
Awesome! Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.
Sep 24, 2016
I decided not to see the car but they contacted me a few times and did so professionally.
Sep 26, 2016
Response from current dealership:
Hello Glenn,
Thank you for your review and kind words. We appreciate your business! Please come visit us soon.
Thank you for your review and kind words. We appreciate your business! Please come visit us soon.
Aug 14, 2016
Sam Sula at Ira Lexus has been absolutely top drawer to deal with! Spotted a preowned Cadillac DTS in which I was interested, drove it and was concerned about a few minor issues with the car. Sam was very attentive to my concerns and assured me that they would be addressed promptly. Then Ed the general manager came in and offered me a deal I could not refuse, even though I told him that I needed to think about it for a day. It was a no- brainer!! Very professional dealership and staff... No high pressure tactics! I've not been treated this well by Cadillac dealers!!! Highly recommend Ira Lexus of Manchester!! Ask for Samsntha Sula! :))
Aug 16, 2016
Response from current dealership:
Thank you Craig for the kind words about Sam and Ed! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Jul 8, 2016
Trisha was awesome!!! Great place to buy a car :)
Jul 9, 2016
Response from current dealership:
Thank you Courtney for the kind words about Trisha! We look forward to your business with us again!
Apr 28, 2016
Normally the car buying experience is a very unpleasant experience when you go to a dealership but I must say that IRA Lexus was great. Very friendly staff. No pressure sales and our salesman Mohamed was very nice, no pressure, laid back and very easy to work with and Jose in the business office was very friendly and explained everything to us in a manner that we could understand We worked out a deal and purchased the vehicle for my wife and she loves it. I would definitely buy from them again
Apr 28, 2016
Response from current dealership:
Thank you Scott! We are happy to hear that Mohammed and Jose provided you with a wonderful car buying experience here with us! It is always great to hear that we were able to make a customer’s experience truly exceptional!
A sales consultant sent me an email within an hour. I visited the dealership the next day and purchased the 2013 LS 460. I received a great deal. It was a delight to work with the Sales Consultant who was very professional and had a great personality. I would gladly recommend this dealership to family and friends especially the Sales Consultant, Emma Tolland.
Apr 22, 2016
Response from current dealership:
Thank you Adolphe for the kind words about Emma! We thank you for your business and look forward to your next visit!
Apr 8, 2016
quick response
Apr 11, 2016
Response from current dealership:
Thanks, Bob!
Mar 9, 2016
Responded promptly.
Mar 15, 2016
Response from current dealership:
Deborah, thank you for this!
Dec 24, 2015
2016s will only be available mid
January, there were some 2015s
that were attractively priced.
May 1, 2015
After I spend 3 hours driving with my
friends to see the car that they told me
they have it .suddenly when I reached
showroom they told me just sold now
and they try bush me to select other car
the worst thing before I arrived 20
minutes they called me and asked that
Are you coming car is ready for test drive
!!!!!!!
Oct 1, 2014
After driving 1 hour for my appointment, the car could not be found. Told that it was at a dealer in Massachusetts but he had no record of it either. Not sure how this happens in this day and age.
Oct 3, 2014
Response from current dealership:
We are sorry for what you experienced upon your visit and we will work hard to find the right vehicle with the right options for you.
Nov 8, 2012
Did not buy a car from them but they called me a bunch on my inquiry
and
were persistent in a good way! very respectful and friendly!