Service hours are not available at this time. Please check back later!
Lexus of Brookfield
About Us
-
Today 8:30 AM - 8:00 PM (Closed now)
-
20001 W Bluemound Rd
Brookfield, WI 53045
Our Amenities
- Amenities coming soon!
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
2 minutes after I received an email about this vehicle they told me it was sold. Then they called me the next day to say it wasn't sold but the price had gone up $400 dollars over the price posted on CarGurus. I told him I wasn't interested anymore
Dec 27, 2025
Response from current dealership:
Hi Dave, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager at (262) 797-2000 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Nov 26, 2025
From the day I first inquired, til the End, this dealership did everything they could to get Me in a Vehicle. Andy was Professional and Personable and would highly recommend talking to him for your next vehicle! Thank You everyone that helped Me! Happy Thanksgiving and Merry Christmas!
Nov 28, 2025
Response from current dealership:
Hi Davida, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Dealer was unprofessional and inconsiderate of my time scheduled me for a car viewing showed up to the car already being sold prior to my arrival. Asked to see another car that was listed on their website and they said we could not view it because it was being inspected still.
Aug 19, 2025
Response from current dealership:
Hi Stephanie, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (262) 797-2000. We look forward to hearing from you.
May 11, 2025
Very responsive and helpful.
May 14, 2025
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Mar 26, 2025
This dealer sucks. I went to the lot to test drive the vehicle and no one was able to help me. What a waste of my tome
Mar 29, 2025
Response from current dealership:
Hi Inella, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Lexus of Brookfield, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (262) 797-2000 to discuss ways we can better serve you in the future.
Dec 29, 2024
Parker (sales representative) is a very kind, humorous, thoughtful, patient, and straightforward person! Parker’s the one!
Jan 1, 2025
Response from current dealership:
Hi Nashir, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Dec 3, 2024
Dealer was fine. Car sold before I could make the trip to the dealership. I
was a serious buyer with a large down payment & good credit. Wish I
would have been offered a better opportunity to purchase before it sold w a
retainer fee OR something.
Dec 7, 2024
Response from current dealership:
Hi Nita,
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Lexus of Brookfield, we strive to provide exceptional service and support to all our customers, and we fell short in this instance.
We value your interest in our vehicles and appreciate the opportunity to earn your busine
More ...
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Lexus of Brookfield, we strive to provide exceptional service and support to all our customers, and we fell short in this instance.
We value your interest in our vehicles and appreciate the opportunity to earn your busine
Aug 19, 2024
Quick response and friendly staff.
Aug 21, 2024
Response from current dealership:
We're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!
This was probably one of if not the worst experience I’ve had with a dealership! Where to begin? I received a response fairly quickly, but then a series of staff all contacted me (a total of 5!) about the car. What the heck?? Nobody seemed to really want to help, all saying what someone else had already said to me, and circular emails back and forth, with me telling them every time that I wanted to proceed with the purchase and then the same person or another would respond with a nonsensical, unhelpful, or repetitive reply to something I had already responded to. I asked for photos; never received them. I asked to be contacted by text and was ignored but instead was sent emails. I was sent a hype-y and hokey video about scarcity using my name I’d told them right at the get-go that I don’t use. I was told someone had sent me the photos, but they weren’t in the email. I was pre approved for financing but was told I had to complete THEIR application for it, but never got it.
Sales person was nice & very informative. The overall experience was great I purchased a vehicle.
Aug 13, 2024
Response from current dealership:
Hi Danny, we're glad to hear our Staff took such great care of you, Danny! We hope we can continue to be of service to you down the road!
Apr 8, 2024
Very helpful. Straight forward. I ended up buying a different car, because I waited too long to decide. ( Sadly). However, my hesitation had nothing to do with this dealer.
Show older dealer reviews 133
Morning
Me: hi I am interested in your car
Dealer: yes, as soon as we do the inspection I
will call you with the price
Me: ok, can I make a deposit? I really like the
car
Dealer: no, we don’t allow that, no
arrangements can be made before
inspections, car is new in the lot
Me: ok, but can you call me whenever you are
done with the inspection?
Dealer: yes, of course
Afternoon, dealer calling
Hi, you were interested in the car,
unfortunately it is sold. We are finalizing the
paperwork
Me: how come, you supposed to call me, as
promised
Dealer:are you interested in any other car?
Me: no, {thinking #$*%%^!!!!!}
Responded very quickly to my questions. Car was as advertised. Entire process went very smoothly, would purchase from here again.
Feb 27, 2023
Response from current dealership:
Hi Ben, we're glad to hear our Staff took such great care of you, Ben! We hope we can continue to be of service to you down the road!
They refused my PRE-APPROVAL OFFER from WESTLAKE to sale the car to me claiming they have to pay some money to whom They
did not say. I wanted to BUY that CAR so BAD if they would only write me an offer, insite of it's high mileage. I paid off my ML350 4Matic
2011 2 years and loved the 2015 model.
Feb 17, 2023
Response from current dealership:
Hi Felix, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (262) 797-2000 and we will work with you personally in rectifying the issues you experienced.
Nov 15, 2022
Response from current dealership:
Thank you for taking the time to leave us a positive review. If we can be of any further assistance please try us back at 262-797-2000.
Oct 19, 2022
Response from current dealership:
Thank you for taking the time to write and congratulations on your new vehicle. If we can ever be of any help with parts or service we would gladly love to assist. Joe Palmisano, General Manager
Sep 12, 2022
Response from current dealership:
Hi Mark, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Although I called 3 different times, and was assured that I would be contacted as soon as the car was ready to been seen, never heard back. Ultimately, it was sold without anyone getting back to me.
Jul 24, 2022
Response from current dealership:
Hi Dennis, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (262) 797-2000 and we will do our best to make this better.
Apr 16, 2022
They contacted me. I made an offer, they
countered. The deal was made. I now own the car.
Both the salesman, John, and the finance
specialist, Joshua, were fantastic to work with. A
couple top-notch guys. Great experience.
Apr 20, 2022
Response from current dealership:
Hello Michael, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. We hope you continue to choose us for all your automotive needs! Take care!
Feb 24, 2022
Response from current dealership:
Hello Benjamin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Oct 31, 2021
Good experience EXCEPT for the salesperson to slide in extra warranties; a charge for nitrogen etc… just scrutinize contract very carefully.
Nov 5, 2021
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
The dealer rep was great. We test drove the Lexus UX. We realized it was a little too small for our needs. Isaac Campbell, had us test drive
the next size up, Lexus NX Hybrid. It was great. We picked a soon to arrive car that just landed in Oregon off the boat. It should be here in 7-
10 days. Can't wait!!!
Oct 19, 2021
Response from current dealership:
Hi James, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oct 10, 2021
Amazing!
Oct 12, 2021
Response from current dealership:
Hi Beth, we are very happy to have provided you with such a positive experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Brookfield!
I drove the car that I wanted and really liked it but there were several hundred dollars in add ons that I wouldn’t pay because I didn’t think they added value to the car. Part of the extra fees was for refurbishing or cleaning the car which is ridiculous.
Oct 6, 2021
Response from current dealership:
Hi Peter, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (262) 797-2000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Sep 22, 2021
Beware of lots of extra fees in your invoice
like a $1295 paint protection and $269
sanitization, $149 wheel locks, $298 door
edge protection, $130 nitrogen in the tires,
$244 location tracking. Dealer refused to
honor price and fees as advertised, very
dishonest business practices.
Sep 24, 2021
Response from current dealership:
Hi Jessica, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (262) 797-2000 at your earliest convenience to discuss how we can turn your experience into a positive one.
Sep 3, 2021
Response from current dealership:
Hi Mike, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Jul 3, 2021
We didn’t end up buying a car from them because we found something closer. I spoke to someone through text and on the phone. They were very polite and not pushy which I appreciate. If I needed a car in the future they would be on my dealership list.
Jul 5, 2021
Response from current dealership:
Hello, we're glad to hear that everything was completed to your satisfaction, Kevin! Please let us know if there is ever anything else we can assist you with.
Unfortunate: actual car price was $2000 MORE when I arrived, their internet concierge ghosted me on the appointment I made to view the car [needed directions], and the trade-in value was almost $6000 less than their internet KBB window had stated. So, right off the bat, we were off by $8000 against me. We won't go back there ever again, for 90 miles round trip of manure.
May 23, 2021
Response from current dealership:
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager at (262) 797-2000 so that we may ensure your experiences with our dealership are more pleasant moving forward. Take care!
Honest people they let me know that vehicle l was interested in was sold and they ofered me help if lm interested in some other vehicle. (They saved me trip from going there and finding out that vehicle l was interesting in is not available)
May 19, 2021
Response from current dealership:
Hi Saba, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The communication with this dealership was excellent. I took a test drive and purchased a vehicle from them. It was a very nice experience. I especially liked the support from their technical expert. I knew this car better when I drive off the lot than I did my trade in.
May 5, 2021
Response from current dealership:
Julie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future. Take care!
May 4, 2021
Response from current dealership:
Hi Sherry, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Clean environment, excellent service from samuel kentowski the financial man & Brenda Bickelhaupt the sales woman.
May 3, 2021
Response from current dealership:
Hi Luis, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!
I made a inquire regarding a 2017 Lexus ES 350 with a list price of $26,000, a sale person contacted me a few days later and gave me additional information about the car. I was
interested in making arrangements to see the car and purchase the vehicle. However, the sale person informed me that an additional $1,800 would be added for dealer installed
items. I told him that I wasn't interested in these add-ons. I understand some additional costs, but $1,800 is way overboard and I consider this deceptive advertisement.
Mar 29, 2021
Was contacted promptly unfortunately the car I was looking at sold rather quickly.
Mar 30, 2021
Response from current dealership:
Quinton, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!
Mar 25, 2021
Good communication
Mar 29, 2021
Response from current dealership:
Hello Marty, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mar 19, 2021
Dealer responded and was very nice. But, we bought a car that was many miles closer to where we live.
Mar 21, 2021
Response from current dealership:
Hello Jerry, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Jan 29, 2021
Very pleasant and easy to deal with
Feb 3, 2021
Response from current dealership:
Hi Gerald, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Lexus of Brookfield as your first choice for service!
Jan 26, 2021
My wife and I made an appointment two days before to meet the salesman and test drive the vehicle. We
arrived an hour earlier from a nearby city. We asked to see the car and a different salesman said he would
check it out and bring it up for us. Waiting, the salesman came back and apologized. The vehicle was sold
the night before. They offered others to look at, we were not interested. Bait and switch?
Jan 28, 2021
Response from current dealership:
Hello, I am very sorry to hear that! We want to speak with you directly and see what we can do to make it up to you, that is not the experience we want any client to have here at Lexus of Brookfield. Please call (414) 265-6532 to speak directly with a manager, I want to make this right and apologize personally for any inconvenience!
Dealer rep contacted me and was good answering my questions, but I asked them about out the door costs
and discovered that they had more 'add on' fees than I wanted to pay. While they eventually removed some of
the fees, It was a long process. I was turned off by their practice of adding fees that weren't (in my opinion)
necessary.
Nov 19, 2020
Response from current dealership:
Dan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Brookfield!
Nov 6, 2020
Response from current dealership:
Jack, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Nov 6, 2020
Response from current dealership:
Howie, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!
Oct 24, 2020
I bought this truck and Alex did a great Job!!
Oct 29, 2020
Response from current dealership:
Clinton, thank you for your high star rating. We're happy to see that your experience with Alex was excellent!
Had a great buying experience. Staff was willing to stay past their open hours to get me home in my new truck. Andy was very helpful! Highly recommend
Oct 29, 2020
Response from current dealership:
Jacob, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Aug 14, 2020
Best customer services
Aug 20, 2020
Response from current dealership:
Ken, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Jun 11, 2020
Great! Pleasure to be there.
Jun 9, 2020
very nice. We dealt with Scott. He is a wonderful gentleman. Bought a car very pleased so far!
Jun 9, 2020
Dealer responded timely; wasn’t the color I was looking for.
Jun 6, 2020
Incredible dealership. They are a very well trained and energetic staff. This is the only dealership to go for that true Lexus experience. Great location and a gorgeous facility. Top Notch!
Apr 30, 2020
All good
Apr 9, 2020
They contacted me within minutes of sending my inquiry.
Apr 8, 2020
Nice car with great features.
Experienced salesman pleasant and
accommodating
Jan 8, 2020
Response from current dealership:
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Dec 15, 2019
Response from current dealership:
We're glad to hear our Staff took such great care of you, Erik! We hope we can continue to be of service to you down the road! Take care!
Oct 29, 2019
Great
Nov 4, 2019
Response from current dealership:
Sam, thank you for your high star rating. We're happy to see that your experience with us was excellent!
Oct 20, 2019
My experience was over the phone and he was very friendly and interested in helping me. However this car that I really wanted was already sold.
Oct 23, 2019
Response from current dealership:
Julie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 15, 2019
Response from current dealership:
Vermil, thank you for your support! We're happy we could help.
Sep 30, 2019
For once, it was a non pressure sale. Thanks, Don
Oct 4, 2019
Response from current dealership:
We're glad to hear Don took such great care of you, Charlie! We hope we can continue to be of service to you down the road! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Sep 10, 2019
Wow! What a great experience. THAT is how car shopping should be. Very respectful, no games, no trying to sell
you something you don't want. Jill Johns was a pleasure to work with. I found the car on Car Gurus and had to drive
an hour to view it so we did most of our business through email. The car was prepped and ready when we arrived
to test drive it. I even got a dozen roses with my purchase. All-in-all, Lexus of Brookfield was great.
Sep 13, 2019
Response from current dealership:
Francine, thank you for your support! We're happy we could help. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Aug 19, 2019
ADAM was great he knew what he was doing , to bad the cost of the car was just a little out of my
reach. about $1000 out of my budget
Aug 23, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jun 24, 2019
Jason, my salesman, did an excellent job. He was helpful and always kept me aware of the process. He’s followed up with me after the purchase.
Jun 27, 2019
Response from current dealership:
Jeanetta, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!
Jun 13, 2019
Alex Bolotin was very helpful in making the purchase.
Jun 16, 2019
Response from current dealership:
Congratulations on your new vehicle! We're happy to hear Alex was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Lexus of Brookfield
Best wishes,
Lexus of Brookfield
Apr 30, 2019
Responsive
May 6, 2019
Response from current dealership:
Hi Darian, thank you so much for your positive comments about Lexus of Brookfield! We hope you have a great day!
Apr 20, 2019
Response from current dealership:
Here at Lexus of Brookfield, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
Apr 9, 2019
I STALKED them for about a month straight about a car I really wanted.... It worked, because I purchased the car. Everyone there was great, helpful & understanding. I HIGHLY recommend!
Apr 18, 2019
Response from current dealership:
Congratulations on your new car, Tiffany! It is great to hear our Staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Lexus of Brookfield
Best wishes,
Lexus of Brookfield
Mar 20, 2019
To many dealer addons that you do t want. They do not try to negotiate at all. I was willing to by the car for a higher price but not pay for the Napelton experience $1400. They would not remove it. Instead after a week they lower the car price more when they told me they couldn't t go lower. Very bad dealer to buy a car from. The seem dishonest. I recommend go somewhere else.
Mar 24, 2019
Response from current dealership:
Hi Michael, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (262) 797-2000. We look forward to hearing from you.
Mar 7, 2019
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
Prompt response and appointment scheduled. Was a bit disappointed
that another vehicle we wanted to look at sold before we could get
there and the dealer did not notify us.
Feb 26, 2019
Response from current dealership:
Thank you so much for leaving this rating and review! We will be sure to pass along your comments to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Feb 14, 2019
Very prompt, answered all my questions.
Feb 18, 2019
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction, Zachary! Please let us know if there is ever anything else we can assist you with.
Feb 10, 2019
Nice and good service.
Feb 18, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jan 14, 2019
Great Vehicle! Had a slight misunderstanding with the Finance manager but he made it right! Thanks Verbie for being a man of your word!
Jan 22, 2019
Response from current dealership:
Congratulations on your new car, John! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a wonderful day!
Jan 9, 2019
They responded quickly to my inquiry about a used pilot but it sold within a day after I contacted them
Jan 11, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Nick! We work hard to provide each of our clients with the best automotive experience! If you have any additional questions, please let us know!
Jan 7, 2019
Even though I did not buy the car that was listed in carguru from this dealership, their customer service was excellent and I would recommend them. I would feel comfortable doing business with them.
Jan 17, 2019
Response from current dealership:
Hi Ted, we're very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Jan 1, 2019
Seamless process from first contact to driving away in my new (to me) Lexus!
Jan 11, 2019
Response from current dealership:
Diane, we appreciate you choosing Lexus of Brookfield! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Dec 5, 2018
Lexus of Brookfield did an awesome job! Nate
was very prompt replying to my questions!
Dec 7, 2018
Response from current dealership:
Dea, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Brookfield! If you're ever in need of more help, please let us know! We hope you have a wonderful day!
Nov 21, 2018
Very helpful
Nov 14, 2018
Great pricd
Nov 19, 2018
Response from current dealership:
John, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future.
Best wishes,
Lexus of Brookfield
Best wishes,
Lexus of Brookfield
Nov 5, 2018
Showed me the car right away. Gave me an honest history. Very good dealership.
Nov 8, 2018
Response from current dealership:
Hello Kristine, thank you for taking the time to share your thoughts! We're so pleased to hear you had such a wonderful experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 22, 2018
All good.
Oct 31, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Frank! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Oct 17, 2018
I was contacted very quickly and Nate, the Internet Manager, was very easy going and great to work with! We ended up purchasing a Pre-
Owned vehicle from Lexus of Brookfield. We observed they had a great selection of vehicles to look at and also the prices are much lower
than the other dealers we were looking at. I definitely recommend working with Nate and working with Lexus of Brookfield. Great job, guys!
Oct 23, 2018
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Brookfield. If you're ever in need of more help, please let us know! We hope you have a great day!
Oct 14, 2018
Very good!
Oct 23, 2018
Response from current dealership:
Hello, we're glad to hear you enjoyed your visit. Please reach out to us if there is anything else we can do for you! Take care!
Dealer got back to me quickly but said car didn’t pass inspection. I asked if I could see it anyway. No response. Sales manager followed up a couple days later. I asked him the same question. No response. I see the car is still listed on their site. Kind of shady.
Oct 23, 2018
Response from current dealership:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (262) 797-2000 to discuss this further.
Oct 6, 2018
Great experience
Treated great
Bought the Suv
Oct 23, 2018
Response from current dealership:
Thanks for sharing your recent service experience with us, Dale! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs.
Oct 23, 2018
Response from current dealership:
Thanks for sharing your recent service experience with us,! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs.
Sep 25, 2018
Dealership was accommodating, responsive and helpful. They were straightforward about what they could, or could not, offer. The trade offer on my current vehicle was on the very low end of KBB value. Offers from other dealers were on the high end of KBB value.
Oct 23, 2018
Response from current dealership:
Sean, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know! Take care!
Sep 1, 2018
I would rate them a zero if possible. I set an appointment
to look at a XT5 and even called to confirm a few hours
ahead of time. I ended up waiting for the salesperson to
show up and was assured he was on his way. Then I was
told (after waiting for an hour) I was told they didn't know
where the salesman was and that the car wasn't
available!!! This is the worst I have ever been treated at a
car dealership! I did end up buying a $50,000 car later
that day from a different dealer. Lexus Brookfield lied to
me and didn't care at all. I would not buy anything from
these guys - very poor business.....
Sep 5, 2018
Response from current dealership:
With being a Lexus dealership, we strive towards perfection and we apologize for your dissatisfaction. We apologize the vehicle was sold before you arrived, that was certainly not our intention. With being a volume dealer and with our internet pricing being very aggressive, our vehicles do sell quickly. With our inventory open for all or our sales representatives to show, vehicles can sell at anytime.
We understand everyone's time is valuable and we strive to work towards the customers needs. With this being said, we have a sales manager stationed at the front desk to make sure everyone
More ...
We understand everyone's time is valuable and we strive to work towards the customers needs. With this being said, we have a sales manager stationed at the front desk to make sure everyone
Jul 31, 2018
Great experience. Scott was a very helpful salesman. I would recommend him to any person looking to buy a car from the dealership
Aug 6, 2018
Response from current dealership:
We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
Jul 19, 2018
Pleasant and welcoming!
Jul 26, 2018
Response from current dealership:
We appreciate your positive review about your recent experience with us, Kevin! Please don't hesitate to reach out if there's anything additional we can do for you.
Mar 29, 2018
Very quick to respond
Apr 2, 2018
Response from current dealership:
Thanks for sharing your recent service experience with us, Tarena! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs.
Mar 21, 2018
Response from current dealership:
Floyd, we're happy our team delivered speedy service for you. If you're ever in need of more help, please let us know!
Feb 20, 2018
The person from the dealership contact me right away but did not answer my questions and did not do what I asked for them the reason I contact them they had the right vehicle in their website it said text or call for best price and best quote no hassles well I got hassles I never did get a price I never did get the best quote best price two days later I purchase one from Florida
Feb 26, 2018
Response from current dealership:
Hello Brian,
We apologize for the inconvenience. Of course we didn't intend to upset you or make your vehicle buying process a hassle. Our records show we did email you directly answering your questions. There is a chance some of our emails may have gotten caught in your junk/spam folder.
Once again, we apologize for the confusion and inconvenience, we do appreciate you as a customer. Please reach out to management for further assistance.
Regards,
Lexus of Brookfield Management
We apologize for the inconvenience. Of course we didn't intend to upset you or make your vehicle buying process a hassle. Our records show we did email you directly answering your questions. There is a chance some of our emails may have gotten caught in your junk/spam folder.
Once again, we apologize for the confusion and inconvenience, we do appreciate you as a customer. Please reach out to management for further assistance.
Regards,
Lexus of Brookfield Management
Feb 8, 2018
My experience was very good. The dealership representative tried to make
every accommodation for me being a out of state purchaser. I did not
purchase the vehicle but it had nothing to do with the dealerships actions.
Feb 12, 2018
Response from current dealership:
Thanks for sharing your recent experience with us, Anthony! We hope to see you here again in the future! Take care!
Jan 30, 2018
Quick response to my inquiry.
Feb 5, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Sandra! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Jan 29, 2018
Yes, they are very helpful.
Feb 1, 2018
Response from current dealership:
Kim, we really appreciate your positive review! Thank you for the max star rating, and call us when we can be of further assistance.
My Experience was very interesting. I did end up with the car. Sam was very professional & went above & beyond the call of duty to make my experience unforgetfull. I would
go back to them again & recommend them.
Dec 29, 2017
Response from current dealership:
We're happy you had a pleasant experience working with Sam and hope you're enjoying your new vehicle. Please don't hesitate to reach out to us if there's anything more we can do!
Dec 17, 2017
Vehicle was not cleaned up , could not believe a Lexus dealer would show a car with a filthy inside and then not offer to pull it inside to show it to me , had to look at it in the cold
Dec 19, 2017
Response from current dealership:
Thomas, we regret to hear that you had this experience with us. We deeply regret that your experience with us was nowhere near the standard of customer service that we strive for. Please reach out to us at (262) 732-2045 so we may assist you in moving forward towards a resolution.
Said they would be able to finance me with money down and a cosigner. Got both and drove an hour and a half there then told me they couldn't finance me unless I have them 5500 and my trade in. I don't think they even tried. That was my dream car..
Dec 9, 2017
Response from current dealership:
Hello Caitlin. We do apologize for your poor experience; we most certainly did not intend for you to be upset. As a staff here at Lexus of Brookfield we truly do everything we can to make our customers happy at the end of the day.
Our Finance Manager's do everything they can to get customers approved with financing. Unfortunately, we don't determine how much, if any at all, is required as a down payment for approval, the lenders have that deciding factor. There is an option to add a co-signer to assist with financing but with that there is still a chance the lenders are requesting money
More ...
Our Finance Manager's do everything they can to get customers approved with financing. Unfortunately, we don't determine how much, if any at all, is required as a down payment for approval, the lenders have that deciding factor. There is an option to add a co-signer to assist with financing but with that there is still a chance the lenders are requesting money
Dec 3, 2017
Response from current dealership:
Guru1mws, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Oct 17, 2017
From the time we hit the door until the moment we left, service was
extraordinary. Our salesman was Kevin. Very professional yet down to earth
and easy to talk to. He worked with us to get us the price that worked for us
and the car we wanted. Experiences with two other car dealers in Racine
could not match the 5 star way he treated us. Happy campers and the car is
beautiful.
Oct 20, 2017
Response from current dealership:
Jeanne, we are so thrilled to hear about the wonderful "happy camper" customer care you received via Kevin on behalf of Lexus of Brookfield! Thank you for you max star rating!
Oct 16, 2017
We called dealer on Saturday to come
see the Acura and was told it wasn’t
ready to be shown yet but would be on
Monday.
Monday afternoon I emailed asking if
Acura was sold and received an email
stating no it wasn’t and if I’d like to come
in tonight and see it.
I was close by and stopped in 30
minutes later only to be told by the guy
that sent the email (Kevin) that he’s sorry
car is still being serviced!!!!
Really disappointed in lack of
professionalism!!!
Oct 17, 2017
Response from current dealership:
Hi Sheri, we regret your most recent experience with us was not up to the standards we strive for. We would like to work towards a resolution, so if you are willing, please reach out to us at (262) 732-2045 to discuss this further.
Oct 15, 2017
Very persistent ... and eager to lend a helping hand! They ate sure committed to serving customer needs and making them a priority!
Oct 20, 2017
Response from current dealership:
Ernie, thank you so much for sharing your recent wonderful experience with us. Do you mind sharing how we could make your next experience 5 star? :) We sure would love the opportunity to grow with your feedback.
Oct 14, 2017
It was a good call
Oct 20, 2017
Response from current dealership:
Roopen, thank you so much for your high rating!
Oct 14, 2017
Very helpful.
Oct 20, 2017
Response from current dealership:
Thank you kindly, Shane for the max star rating regarding your recent Lexus of Brookfield experience! Have a wonderful day! :)
Sep 24, 2017
Friendly, not pushy at all
Sep 25, 2017
Response from current dealership:
Thank you so much for sharing your recent experience with us, Kris! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Aug 27, 2017
Same as any salesman, pressure to buy today from them. Want you to spend the money on a new car that isn't even the same model you want.
Sep 18, 2017
Response from current dealership:
Jon, we regret to hear that you had this experience with us. We'd sure love another opportunity to earn your business.
Aug 22, 2017
Response from current dealership:
Fmiyares, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Aug 15, 2017
Very professional, no BS car group.
Aug 18, 2017
Response from current dealership:
Dave, thank you so much for the positive review! To better assist you in the future, do you mind sharing how we could have made your experience a 5 star one? :)
Jul 19, 2017
Response from current dealership:
Hello Guru9xgkk, we appreciate you taking the time to leave us this feedback. If we ever get the opportunity to assist you again, hopefully we can provide an unforgettable experience with you leaving our a dealership, a proud new automobile owner. :)
Jun 6, 2017
Great experience, very easy negotiations
Jun 9, 2017
Response from current dealership:
Barb, we are so happy to hear that we could put you at ease which in turn helped to create an environment thereby giving you such a great experience! :) Thank you again for the high star review!
Apr 15, 2017
Dale is awesome!!
May 8, 2017
Response from current dealership:
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Apr 1, 2017
Quick response
May 8, 2017
Response from current dealership:
Roxanne, thank you for your great feedback! We understand that everyone is busy these days and we strive to contact the customer as quick as possible!
Jan 22, 2017
I test drove the car and almost bought it but decided against it. My decision had nothing to do with car quality or the dealership.
May 31, 2017
Response from current dealership:
Joe, thank you kindly for the 5 star review, and if there is anything at all that we can do in the future to help, please give us a call.
Jan 17, 2017
Great ended up buying a newer model car
May 31, 2017
Response from current dealership:
Joe, thank you so much for the positive review! We hope to be of service to you again in the future.
Best wishes,
Lexus of Brookfield
Best wishes,
Lexus of Brookfield
Dec 12, 2016
They got back to me right away
Jun 23, 2016
Good experience overall they contacted me promptly made sure the vehicle was ready when i came for the test drive. I purchased the vehicle had a issue with the AWD they looked at it couldnt figure it out they took it to a local Jeep dealer who also couldnt diagnose the issue and told me not to worry even though the service manager told me he noticed it as well... so fingers crossed all is good.
May 30, 2016
All the staff are really respectfull and professional .
It was on a whim that we stopped at Lexus of Brookfield to look at a
Yukon XL that we found listed online. To be quite clear, we are not even
close to the normal clientele that Lexus dealers have walk through their
doors. But we were made to feel just the same as thought we had arrived
to spend $60,000 on a car instead of $18,000 on a used SUV. I was very
happy with the overall experience. They even gave me a dozen roses
when it was all said and done! I would recommend Lexus of Brookfield to
anyone and everyone!
Apr 11, 2016
Good. Contacted me right away and
emailed. They already soldark the vehicle
I was interested in.
Feb 26, 2016
Incredible... not your typical car buying
experience!
Feb 21, 2016
Good
Feb 11, 2016
They respond my email very quick, I'll stay in
touch with them ,for other deals coming.
Feb 10, 2016
Heard from dealer promptly and was promised photos after car was detailed. Never received photos or follow up.
Feb 7, 2016
Responded timely.
Jan 23, 2016
I LOVED this dealership!!! I searched
high and low for a car for three months
and it just seemed everything was either
out of my price range or not my style.
Lexus was my final stop. I walked in to
meet with Grover and was in and out
within less that 90minutes. Right away I
met with the finance manager and told
him my goals for a payment and interest
rate and he structured my loan around
those goals. I got everything I wanted in
a car AND they gave me a great
appraisal for my trade in. Better than
ANY other dealer had to offer
INCLUDING the dealership I bought it
from. I'd refer any and everyone to this
dealership who is in search of a great
quality car and superb customer service!
The whole team at Lexus of Brookfield
took great care of me. I can't wait to go
back and buy another vehicle from them.
Nov 24, 2015
Overpriced car and they were not motivated to sell.
Aug 21, 2015
This dealer is awesome! Car is super
clean.
Aug 20, 2015
The most professional car sales people in the industry! This was the
last of 6 dealers we went to - porsche, nissan, honda, lincoln etc.
Jun 2, 2015
First class service and insights into what would be the best vehicle
for my needs. One that I had not thought about. It was even less
money per month but it fit my needs better. Got to love that kind of
sales pitch.
Apr 9, 2014
Will was very helpful. Keeps his word.
May 3, 2013
Knowledgable, professional, and very helpful.
Oct 29, 2012
Mary was great