Lexus Southwest Houston

quick response.

Great experience with a very helpful staff.

Tony was of great help getting me the images I wanted to see the vehicle’s interior. He went above and beyond service standards to find answers to all my questions.

Outstanding initial communication and follow up, wish dealership was close enough for us to travel to view/purchase but seems we are having a difficult time getting out to Houston Tx and the shipping of vehicle is too expensive…..

I went to this dealer after inviting me to come and drive the car. After keeping me waiting for a good 15 minutes the sales person comes out to tell me that the car was not ready to be seen. I wasted most of my afternoon getting there for him to tell me that! This dealer will not be seeing me in the future for any car!

Efficient and professional

Great

Great on time and fair

Easy info prompt contact

The experience with this dealership was a complete disaster and hopefully one I will never have to experience again. The sales rep refused to consider negotiating the asking price of the auto as he proceeded to inform me that only Lexus corporation establishes the prices for vehicles based on their corporate pricing and algorithms, therefore negotiation could not be entertained. Obviously, that is a complete fabrication. He wouldn't even answer my question but instead quoted his company position of being a "no hassle, no haggle" dealership. He then proceeded to send me the pricing sheet which revealed the total price of the vehicle was $50.3K (TTL and fees) but followed that up with an email stating the price was $51.3K. Although this vehicle met many of the requirements and features, I was looking for, the sales representative is not a trustworthy representative of this dealership's product to potential customers.

Overall sales experience was fairly smooth. We were in and out with the car we wanted within 3 hours. It probably would have been a 4 or 5 star experience if I didn’t have to tell the finance guy over and over and over again that we didn’t want any of the extended “warranty coverage” he kept pushing on me. We were there to buy a car but he seemed much more interested in selling us any kind of “warranty coverage” you can think of, even some type of windshield warranty coverage . Anyway, just be prepared for them to pitch all kinds of extras in the finance office. I finally had to tell him we were only there to buy a car and nothing else or we were leaving

Very responsive

This dealer does bad business! I went to look at a car and liked it we agreed on a price they told me they were going to put new tires and do a service and detail it and I could pick up the next day . The next they called me and said they would not honor the price that we agreed on and said I would have to pay $4000 more then we agreed on . Will never do business here again !!

Great experience! Even financing was easy and fast!

Excellent! Yasser, my sales rep,was a real professional, I took time with my decision process and he was very understanding and a good listener. Most importantly he knew the answers to all my questions. He is a ten out of ten!! Love my SL.

Everything was wonderful

The staff at SM Lexus went above and beyond to make our car buying experience great! We were out in a few hours not half a day like most places.

Excellent customer service. I look forward to working with them again.

Very straightforward, easy process with no hidden fees like the dealership I previously visited had before coming here. Hong was a very kind, professional woman who got us in and out of the dealership quickly! Not to mention I absolutely love my car and everything is exactly as it was described. I will be coming back here for my future car purchases! Everyone was so welcoming here!

Sterling McCall was an excellent dealership. They took care of a few concerns we had about the car and the entire buying process was smooth!

Dealer responded immediately very helpful

Was great

great to work with.

Great and helpful

Very responsive

Outstanding service

Overall, it was a great experience. Salesperson was nice and accommodating. The General Manager allowed for a $100 reduction in price that I asked for due to a service item needed. The finance agent helped my wife get the loan she needed. And gave her good price for extended service contract. The waiting area was extremely nice with various snacks & drink to offer. Finally, the detail people did a great job of cleaning interior/exterior & filling the tank of our new ride. The only hiccup was them getting our proof of insurance for completed paperwork.

Great

Mr.Paul is a friendly professional. Ended up with another Lexus offer from him

Helpful

I highly recommend my sales. Jimmy was very responsive and helpful; he did everything he could but didn't buy as I found another car which ended up to be a better deal

Responses to me very quick.

Awesome response by the Dealership Team.

Quick response

This dealership was very good. And no BS no extra charges like other dealership do. Where it's one price then they add a mark up package for like 2k for no reason just because they want to rob you for 2k

Would highly recommend. Great communication, excellent experience.

The experience was great and ended up buy a vehicle from them as well.

Very professional

Excellent service, salesperson jole so is the best

Great sales guy. Allowed my son to test drive a vehicle with no hassle. Thoroughly answered my questions.

Nice

good customer service

Was extremely helpful

Outstanding customer service

Quick response to my inquiry and was not pushy. I scheduled an on-site visit but was not able to make it until the end of the week. Before my scheduled day, another deal was made with someone else. I did get a courtesy text message informing me that the truck was no longer available. I appreciated the message, because it saved me an unnecessary trip.

Very good

The dealership did a great job reaching out once I initiated contact. Dealer stood behind the quality of the car and was willing to provide warranty. Car was/ is slightly overvalued and dealer was not willing to negotiate ... hope we can work on a deal in the future.

They wouldn’t give me a 24 hour warranty to get the vehicle checked out by my mechanic ,other than that everything was good.

Bought the venza, in and out, no hassle. Jimmy was great. Will buy from sterling mccall again.

Chet and Alan were very helpful. My daughters first car buying experience was great. She loves her Camaro...now I want one. Oerhaps an SS. Maybe next year. Thank you.

Nice staff and sales people..

Great

They emailed and texted me right away.

Extremely fast response to my inquiry and worked with me to process my trade.

Quick response and attention.

It was everything online, but we couldn’t do the deal, it was to much money. They were nice

They were very upfront with me on the car that I bought from them

It was not the car for us but they were terrific

Originally I dealt with a saleswoman by the name of Jae. This car was priced at 33K. My Credit Union informed me that the car was overpriced. Jae and her Sales Manager Anthony Scala was not willing to lower the price or offer to find me another car. They were quick to give me their company B***S*** policy. "No Hassle No Negotiation" spill. The very next day I found the same car and color (nightfall mica) at a different dealership for $26K and only 23k miles. I purchased the car online on 09/08/20 and it was delivered to my home on 09/11/20.

Great customers service

Yes they contact me

Professional sales team. Worked through all of my concerns. Purchased the car.

Dealer was quick to respond to my inquiries

This was a very good experience my salesperson,Yasser is friendly and smart.

Everything went great. I actually got the suv and I’m very please with my purchase

Quick response and accommodating. Took a detailed video of the car at my request and sent it to me.

Nice and courteous. Decided upon another brand of SUV

Mo was very helpful. Great communication.

Advertised vehicle was not available to test drive. I emailed 3 days in a row, and was told it may be ready "tomorrow". I lost Confidence in this dealership, so I went somewhere else and purchased a vehicle. They just seemed disinterested in my business.

Answered my questions courteously and very professionally.

great

I was pleased with all smooth process I had with car purchasing. The sale representative was above and beyond expectations, and made very positive impression on me.

Super awesome experience! We walked in around 12:30 and left with keys in hand at 4:00 PM. Best car buying experience ever.

-Was shot a note to call I did & was told bad time will call you back shortly, it was the next day before the call came. -I asked about the pics of this truck on their website with another dealers name on it. No reply, when I wrote this the pics are still there. -Asked for a drive out price & was told if we don’t sell it this week it’s going to auction. Never got a price. -I get the drift this dealer has the attitude we are in Houston so many people come on our lot good communication is not necessary for us to survive.

Disappointed - the add actually stated the cars mileage was 55K however it was actually 123K (now been changed since I pointed it out)

Pretty nice dealership.

Excellent service

The guys at Sterling McCall Lexus were fair and honest to get me the car I wanted.

If you're working with Neda Zarghami just take your money and run. I've submitted my application twice because it was lost. Then she didn't reach back out and contact me to let me know anything regarding the application did not process. I had to reach out to this person and they told me I'm with a customer I'll get back with you in 30 minutes... guess what 30 minutes later... nothing. The vehicle was sold because of her ability to communicate. Like I said if you get NEDA ZARGHAMI just take your money and go else where. This place is a joke as far as communication goes.

Horrible run-around. An employee told me he couldn’t help me because I had talked to someone else and just stood there.

Good

Did a very good job answering my questions and providing the info I needed to make my decision.

Rock, salesman, from Sterling McCall Lexus, was most helpful and patient. We purchased the 2019 NX300 FWD. On our fist visit the dealer did not have the ca that met all our specifications; but Rock did not rest until he found the exact car, with options that we wanted.He was very knowledgeable and professional; a sales experience that my wife and I enjoyed and would highly recommend to anyone who plans to purchase in the near future.

Contact and information was timely & efficient.

Very professional Immediate response No pressure

Salesperson was very attentive but Management took 2 days to answer to my offer. True lack of focus.

They contacted me but I was not able to visit the dealer

Jason was very helpful.

Sales Representative was attentive and friendly. Very nice and did his very best to make a good deal. I rank mine as OUTSTANDING !!! Unfortunately, Sales Manager was rigid and unwilling to meet MY CarFax reported $$ fair dollar value for trade-in vehicle. I advise all potential customers to be aware of CarFax on any trade-in's PRIOR to closing. DON'T close based upon Sales Rep's 'verbal agreements'. Sales Manager can and will revoke any pre-agreements made by your Sales Rep.

Quick response and very helpful

Great Customer service from the finance manager Mr. Anthony to my Awesome salesman Mr. Asimi they made me feel very special as a customer and l am happy to say l purchased the grey 2014 beetle and l Love it.

They were nice and responsive except when it came to figuring out how to get the car to me. They were not any help at all with this. I guess I need to deal with Dealerships closer to my home.

Very good

I'm very satisfied doing business with this dealer. Very prom response and professional.

The sales agent was straight forward with me and I bought the vehicle

They were friendly and helpful. They got us into the car I wanted.

Great company to purchase from!

They don't negotiate on pricing but otherwise were helpful

Excellent and attentive

Quick to follow up

Anthony and most everybody I came in contact with were very impressive asl well as the organization as a whole.

Would definitely purchase another vehicle took care of me with no pressure! I did everything they said they would very satisfied.

Poor Interaction. The dealer is non-negotiable. The price you see is the price you pay. Found at least 20 or 30 deals with fewer miles for cheaper than their asking price. This car I looked at has a rear main seal leak and a cam seal leak. Total of which is $900-1000 to fix. Refused to negotiate with the price. almost 2 grand over retail value. Would never purchase a car from them with their attitude and arrogance on the phone. I'm honestly shocked Lexus would sell a car needing repairs like this. My local Lexus dealer was shocked when I spoke to them about my experience with these people. They have agreed to negotiate with me and search for a vehicle and will not turn down a reasonable offer for what they find. At least there are good dealerships out there. just not this one.

Horrible. I had an ‘appointment’ and we drove two hours to see this vehicle. Salesman was offering us coffee etc all the while knowing the vehicle was being sold to someone else. He knew I was coming and never bothered to let us know someone else was looking at it. He was just trying to stall to see if the other buyers’ financing would go through.

Great response.

Wonderful and very professional

Great customer service

I received multiple calls from this dealership and made an appointment to test drive the Lexus GX listed for sale , five minutes before my arrival I received a phone call telling the vehicle was not ready yet , the mechanics were looking at it, I was told in three more days it will be ready, 2 days later an email came to inform this listing was an error, the dealership never had this vehicle , I do not recommend this dealership .

Murat was a nice guy he guide me alot but he didnt let me to have a drive test because he found out maybe im not qualified to get a loan to buy that car(just MAYBE)!

They were very helpful and attentive! I went to purchase the car the following day. Great experience!

Deceptive. Car was being sold “as is.” Was not told this before the test drive. The price was comparable to others by type, mileage, and year- nothing to indicate the car was undriveable. Front bearings shot, two engine mounts on driver side broken. A real low for this dealer.

Did respond but heard nothing else from them.

Great

Had a great experience with the dealer and purchased the vehicle from them. Everything went smooth.

Quick response

Great experience.

Quick response and courteous

Have a dealer experience yet .i only look at the inventory on line.

Good customer service

Really Friendly to deal with. They won’t waste your time like other dealership dose. Straight forward People. I had a great Experience.

Esther was great sales person...knowledgeable and very nice. The GX was ok. Not a car for me. As we were to test drive the Lexus 350, the battery for 2 of the cars were dead, and had to be jumped. Made me wonder how long these cars were idle there.

Dealership was on it kept in touch I was about to buy the SUV but another one came up that was a year newer with 2k miles more the be price was much much lower

The truck was exactly what I was looking for, was impressed with the experience at Sterling McCall and my salesman. Bret handled everything and exceeded my expectations. I highly recommend reaching out to Bret for your next used vehicle purchase.

Chet Sourn was very quick to respond to any inquires I had. He took good care of me at Sterling McCall. Thanks for everything!

Awesome.

Ended up buying this car and my experience was awesome. This is normally my first stop when I start car shopping and usually I don't have to leave at least without a great deal and a great car. I'm usually out within an hour or so with the deal I want... Thanks to Tony Hendricks ask for him he is a great experience sales person that will make sure you are well take care of

Excellent service.

We enjoyed taking to our sales person

He was very informative and answered all my questions I wasn’t quite ready to buy I’m trying to pay cash and not finance. But would definitely talk again when I finish saving up.

Dealer responded immediately to my email. They were very courteous and did not pressure me with follow up emails or phone calls like other dealers I have made contact with.

Was made an offer and drove out to talk about that offer. Was told by the sales manager that the offer given by the sales rep was not doable. Waste of time and effort.

When I initially contacted the dealer I was immediately told the car was not available and was being sold to another dealership. Then miraculously a few hours later it was available. I had already moved on. Sales agent was okay but then once the car was now available, the calls became more frequent.

Worked with Joe Perez. Excellent Salesman who went above and beyond We bought the Lexus and my wife is very happy Highly Recommended

Loveddd the experience! I now own this Jeep!!

The Mazda was under repair but they exceed their service by showing us other cars and making a easy process to purchase another car

Great customer service!

This dealership is awesome! They contacted me as soon as I left the message. I have been going back and forth with one of the salesmen and he has answered every question that I had in a timely manner. He even sent me the work that the dealership did on the vehicle. I hope to purchase a vehicle from them in the very near future.

Pitiful,typical old car buying experience. Low ball offer on my car,wasted 3 hours. Made me remember why I hate dealing with car dealers.

By far the best car buying experience we’ve ever had. Juan Cano was great to work with and the entire process was smooth. We had our kids with us and even with the running around and climbing in things the dealership was accommodating. Highly recommend

Denny provided excellent service.

Yes, they were very helpful!

Good dealer

Heard from them quickly

Victoria was very helpful and friendly

This is a good dealer

Very positive atmosphere. Felt really comfortable in the whole buying experience

great, and i have a great deal with my BMW X5

I received an email regarding the auto told by salesman they have not actually seen the vehicle. Would see it the next day which was Saturday and let me know. End of story never heard back from salesman. I guess they did not need a sale.

didn't recall in a timely manner

responded fast

Pretty good!

Extremely helpful, friendly and knowledgable!

Kind and friendly. Professional

initial return caller on a Sat. was rude, we missed the deal.