Lexus El Cajon

After days of not responding properly even after from the beginning I said we are from Texas, they said they don't deal with out of state customers. Wasted my time.

I approve the price and tell me waiting 20 min ....after they sale someone else right away.......I'm the 1st come in see car deal and they sale 2nd . Don't go this dealership.

The dealer contacted us immediately. The car wasn’t ready yet, but they said they would contact us the day it became available. Three days later the car was available for a test drive and we bought it that evening

Good guys

They had a superior product. And the buying experience was easy.

These people were so dishonest. I called to look at a car they and they were very nice. Eva made an appointment to see the car the next day at noon. She emailed me that morning to confirm I was coming. At noon I arrived and all of a sudden, she told me that that car was gone. I was very disappointed having driven all the way there. So she had her “Partner “come out and he immediately just brushed off that I’ve driven all that way to see the specific car and he just started showing me another car. I told him that I had come, specifically for that car, because it was the right color and had the features I wanted. He just brushed off my concern. I found it very rude and unprofessional. It was obvious then that they had sold the car the day before, and then just figured I would drive out and they could talk me into something else. So dishonest and disrespectful. And knowing that they were so dishonest about this, you have to wonder what else they’re lying about. Would never go there again

dealer responded quickly with needed info.

Peter called and let me know the situation with the GS, unfortunately someone else bought the car , but Peter followed up and when I’m ready to buy I will definitely ask for him @ Lexus El Cajon

fast to respond already sold the car not sure why listing still up

Even thought the car was not accurately describe the costumer service was very good. They let us take the car for a drive event though we were very late to our appointment and they were about to close. I don’t feel comfortable buying a car from this dealership because they wrote in the description a bugger side battery which puts the car in a higher rating and appears as a GREAT value, which is not!!!

Eva from sales was very kind. Patty from finance was super helpful, Linda at the service department was amazing. And Jay service manager went above and beyond every step of the way! I highly recommend this dealership!

Nice

I got the payment I wanted, Thank you

Never do business with this dealer. The salesperson is so great. The salesperson worked with me until midnight for information, price, shipment, and paper work. The next day the salesperson tell us that " Due to the high demand and availability of these cars they want to sell the car locally for the first 30 days" . We understood that it is their car they can do whatever they want, but why they don't tell us from begging? it wasted out time. Hoa

Good service

Great help

Poor. In my case the car had body and paint damage all over. You could tell they tried to dent pull and respray some parts of the car. When asking about it the salesman I spoke with claimed he sees nothing wrong. I felt as if I was a bother when I showed up for a test drive and too look at the car. May be that specific day or just bad salesman, but I did not have a good experience.

I definitely would recommend anyone to go to el cajon lexus. Eva was amazing. Very knowledgeable and easy to work with. Not your typical pushy salesperson

Got a very good deal! Happy with my purchase.

Helpful and informed

very responsive. Did not pass their inspection so not retail sale

The customer service provided was excellent. Hani was such a great salesman. Knowing that I was nearly 300+ miles away, he took additional photos of the vehicle for my personal inspection so that I can have all information to make a sound decision. Thank you, Hani!

The deal didnt work out but my sales person was very helpful and informative. All in all a great experience. I would go back to them when I need another car. Thank you

Good dealer . Good service.

Great response time

I was contacted immediately, appointment set up and went down to look at car in few days. My rep Eva couldn’t have been nicer or more helpful. Test drove car, and then purchased it. Whole process in a few hours. No pressure...painless.

All went well and smooth.. Awesome folks there! We just bought it.. :)

They were very nice and were able to answer all my questions:)

Quick response

Had one of the best experiences ever in the multiple dealings I’ve had with dealerships. They went over and above to accommodate and facilitate my out of state purchase. My salesman Dillion was especially helpful with assisting me to get my vette on the trailer and greatly reduced my stress. Top notch organization.

Top notch Dealership! Great car buying experience!

Great

The salesman Chris was the most difficult person to deal with. He had many great qualities to say about himself. He told me he always does his homework, he wouldn’t sell a car that he wouldn’t purchase. I kept asking questions about scratches on the car and he told me there were none. I contacted the manager and asked some questions. Then I asked Chris to FT with me so I could point out the scratches. He avoided the areas. I’d ask him to go back and move down but he avoided the area. He just went right past them. The car was either a FWD or RWD. Later I found out these cars are only sold in warm weather states with no snow or ice. He knew the state where I live and we have snow and ice and he never disclosed that. Lexus in the state where I live ONLY sell AWD. Then when I began working with the Lexus dealership where I live, I was informed Lexus was running a NATIONWIDE interest special on new 2019. Chris said the best interest rate he could get for me was 5%! I bought a 2019 at 0.9%

Great Experience Sam was great I highly recommend he helped me the car of my dreams!!!!!

Quick response

Excellent service.

The dealer e-mailed me but the car was sold. I will keep watching & will buy a 2015 or 2016 ES350 with in the next year. My 2005 ES 330 with 85,000 miles is still like new. The only reason I want a newer ES is for the additional features on a road trip. Lexus makes extremely reliable & comfortable cars. Thank You El Cajon Lexus, Steve

Good

Great

True professionals. Honest, great follow-up, flexible to make deal work long distance. Thanks Martin.

Everyone at Lexus of El Cajon was extremely helpful in getting us into our new RX350. Eva was so nice and continues to be, over the phone and email (even after the sale). I would definitely buy from them again. Great experience!

Excellent response by Martin Mikha. The pictures of the vehicle were many which showed ALL views at every angle for a nice representation of the vehicle. Although I did not buy this Porsche 911, I would highly recommend based on their quick responses, detailed pictures, and follow up emails. I’m still looking for the right car at the right price, and Lexus El Cajon is definitely on my list.

The Carfax had no history for the car before 56k miles, like it dropped out of the sky. It looks to be a damaged car, maybe something from Hurricane Harvey being sold as a great deal. Beware.

Quick reply, Great service!

Steve was very helpful on the phone and had the car pulled up front when I arrived. He took us for a test drive and at no time did he apply any pressure to “buy and drive today”. I’ve enjoyed my experience at Lexus El Cajon

Very good experience. Martin was very easy to work with. Very happy with my purchase.

Great contacts with follow through I am still undecided following different cars If price drops a touch will buy it

Thanks for following up. This dealer been extremely concerned with my purchasing of this vehicle. I'm waiting on a good off day to try to purchase this car as soon as possible. Thanks El Cajon Lexus

Martin is exceptional to deal eeith

Very helpful, will by my next car again from them.

Good

They replied right away

I actually purchased a different vehicle than the one I originally looked into. The sales person Martin was very friendly and patient. Would return to purchase again from them.

Nice reps. Friendly and professional.

Good customer service!

...quick response from Deal, very professional telling me on-line salesman currently busy with other customer, however, received call within 40 minutes to talk about car........not ready for the line, but will be called as soon as on the lot after TLC prior to sale..... very good.

Helpful and fast response

Very very nice lady helped me. Didn't get the car but loved the service. Thanks!

Great people

Fast response

Supreme serivce buying my Lexus GS350. Great sales team. Mart , Jordan and John made it simple easy to close the deal. I can't say enough about their customer's service before and after the deal. 5 stars aren't enough. They diffenlty have my business . Thanks again . I Love my new car. El Cajon Lexus is # 1 dealership.