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Lexus Clear Lake
About Us
Sterling McCall Lexus Clear Lake invites you to visit our luxury car dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Lexus cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Lexus dealers.
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Today 8:30 AM - 7:30 PM (Closed now)
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18160 Gulf Fwy
Friendswood, TX 77546
Our Amenities
- Coffee
- Sodas
- Snacks
- Bottled Water
- WiFi
- Customer Lounge
- Quiet Lounge
- Loaner Cars
Media
Service Info
Service Hours
Dealer Reviews
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I received an automated email from the dealership. I never received any communication from a real person. I called twice and left a message, but never actually was able to talk to someone. That ended up working out since I found an upgraded car at a different dealership for around the same price!
Oct 23, 2025
Response from current dealership:
We are genuinely sorry to hear about your frustration with the lack of communication from our dealership. It's disappointing that you only received an automated email and were unable to connect with someone despite your efforts to call and leave messages . We understand how important it is to feel heard , and we regret letting you down in this process, . Since you found a better option elsewhere , we appreciate your feedback and will work to improve our responsiveness. Antonio Tomp | Pre-Owned Manager 281.853.1485 atomp@Group1Auto.com
They don’t have gx 550 and they are lie to me I was asking for pictures they keep sending me link with different car and she told me she will take pictures of the car which is in the lot and never sent me . Then someone else started texting me and after 15 minutes 3rd person was introducing him self but there was no car at the lot.
Oct 17, 2025
Response from current dealership:
I understand how frustrating it can be to see a vehicle listed that isn’t available. The GX550 is in very high demand with a waiting list. Please reach out if you’d like to be added.
Robert Torres
Sales Manager
rtorres@Group1Auto.com
Robert Torres
Sales Manager
rtorres@Group1Auto.com
Sep 15, 2025
Response from current dealership:
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I got my JUKE! Mike Steele and the financing team at Sterling McCall provided a seamless, professional, and stress-free car-buying experience in a total of 6…yes SIX days! I am so grateful and appreciative for their assistance with my purchase. Thank You CarGurus for your platform! I was able to find exactly what I wanted and needed, at the price I wanted and needed. I am so happy right now! - S.A. Cunningham
May 3, 2025
Response from current dealership:
Hello Simone, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 17, 2025
Response from current dealership:
Hello Roland, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
They wouldn't answer any of my questions about the vehicle. I got an email from the GM supposedly, when I expressed my concerns, she never bothered to write back. I
live in Florida and was considering buying from them sight unseen since the dealer was in TX. You would think that they would go out of their way to give me some level of
comfort considering I was going to spend 35K on a vehicle and live 2 states away. I have never purchased a vehicle online! So, I was asking the sales rep a lot of questions.
I sent him an email of about 8-10 questions such as the following: Do they supply a CarFax report? What are the dealer fees they charge? what is the out the door price?
What is the warrantee on used vehicles they sell? How much tread is on the tires. (Tires for the 4runner are $250 per tire) .Can it be returned if I find it unacceptable.? I was
willing to eat the cost of shipping it to Florida ( $750). Unfortunately, I never heard back from the dealership including the GM.
Jan 8, 2025
Response from current dealership:
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.
Michael J Powell
New Car Sales Manager
281-853-1476
mpowell@Sterlingmccalllexusclearlake.com
Michael J Powell
New Car Sales Manager
281-853-1476
mpowell@Sterlingmccalllexusclearlake.com
Was good but car was already sold an hour later. 5 People working on one Car feels like a challenge
Jan 4, 2025
Response from current dealership:
Hi, we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Like most they responded. But when asked for specific information the response is to go there.
Nov 7, 2024
Response from current dealership:
Astara,
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered due to poor communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience.
Robert Torres
General Sales Manager
rtorres@Sterlingmccalllexusclearlake.com
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered due to poor communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience.
Robert Torres
General Sales Manager
rtorres@Sterlingmccalllexusclearlake.com
Edwin helped me. Unfortunately, the car was in process of being sold to another buyer. Even though that was a disappointment for me, Edwin made my visit such a
positive experience. He went out of his way to search for other vehicles with me and took the time to share car buying tips knowing that I would be searching outside of
his dealership.
May 14, 2024
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Show older dealer reviews 111
Feb 2, 2024
Very helpful people
Feb 4, 2024
Response from current dealership:
We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Nov 29, 2023
Response from current dealership:
We are thrilled to hear that you had a communicative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
This is a first class organization. My salesman John was a pleasure to work with, and I can’t say enough good things about this dealership.
Sep 7, 2023
Response from current dealership:
Thank you so very much for your kind words! We are thrilled to hear that you are pleased with the service provided by our sales staff at Sterling McCall Lexus Clear Lake! It is our pleasure to ensure your satisfaction. Know that we value your business! We look forward to providing you with exceptional service in the future
Sales Manager said my offer was less than what they owned vehicle for. Within days, they reduced price to less than their "owned" price...almost a month later, car has been reduced further, two more times and is still available. LOL. Buy elsewhere, I did.
Jun 14, 2023
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Deana Ismajli
Sales Manager
dismajli@Sterlingmccalllexusclearlake.com
Deana Ismajli
Sales Manager
dismajli@Sterlingmccalllexusclearlake.com
Mar 18, 2023
Wonderful! A plus experience.
Mar 21, 2023
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Great!! Responded right away. Worked to get the deal done. Quick and easy. Highly reccommend
Feb 24, 2023
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
The price of the car in the ad changed 3 times after I had struck an agreement with the dealer to buy it. It was fairly simple purchase after we got that squared away and I’m happy with the vehicle.
Jun 27, 2023
Response from current dealership:
Karen, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake!
Feb 16, 2023
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 23, 2022
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Aug 18, 2022
Response from current dealership:
Thanks for the five-star rating, Duane!
Jul 2, 2022
Very helpful in keeping me current on vehicle availability.
Jul 7, 2022
Response from current dealership:
Thank you for the review, Donald! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Mar 8, 2022
Response from current dealership:
Thank you for your positive review, Larry! We appreciate your business.
Mar 4, 2022
made contact with sales
agent had lengthy
conversations with agent.
the day before the
scheduled meeting the
sales agent finally told me
that there are additional
fees associated with the
12,995 price. I had
informed the agent earlier
that I would be paying
cash in full for the vehicle
as long as we could agree
on a final price for the
vehicle. which the price
went from 12,995 to over
14,000. Now I am thankful
that this was told to me
before making the 110
mile trip one way only to
get up and leave.
Mar 10, 2022
Response from current dealership:
David, thanks for your interest. As required by the state we do collect sales tax and vehicle registration along with a $149 document fee on all used vehicle purchases. We look forward to any opportunity to serve you.
Lyza Postell
General Manager
Lyza Postell
General Manager
Feb 4, 2022
Excellent support and outstanding from Jonatan
Feb 8, 2022
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Oct 16, 2021
Salesperson Brian was pleasant
Oct 22, 2021
Response from current dealership:
Thank you for your kind words for Brian, we appreciate it!
Didn't respond to request. I had to call myself to get assistance. Turned out to be trash. Led me on telling me vehicle was available ran my credit multiple times. Salesman never called or texted me. I had to keep texting him to get answers. Didn't get financing details till after 6pm. Then I contacted seller Saturday we wanted to move forward had me believing vehicle was available. When husband called to confirm details they couldn't even tell us Apr monthly payments had to go talk to finance manager again then he called my husband and said vehicle was sold yesterday. I was like then why run my credit! I spoke with capitalone about my loan I was qualified for 55k$ n this is how I got treated.
Nov 3, 2021
Response from current dealership:
I apologize for the sales issues that you experienced. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you.
Robert Torres
Used Car Sales Manager
rtorres@Sterlingmccalllexusclearlake.com
Robert Torres
Used Car Sales Manager
rtorres@Sterlingmccalllexusclearlake.com
Dealer was great and very attentive to my needs and worked hard to get me the best deal possible
Aug 24, 2021
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Jun 22, 2021
Response from current dealership:
Congratulations on your new car! Thanks for the review.
Highly recommend Melissa Crespo for purchasing a new lexus sold the car to my dad in 24 hours!
Jun 15, 2021
Response from current dealership:
Congratulations on the new car! Thanks for the review and kind words for Melissa. We hope your dad loves his new vehicle for years to come.
Crystle Riles and Daniel Smith were nice, professional and a pleasure to interact with. I have no complaints. If anyone that I know say "Lexus" , I'll be sure to refer them to Riles and Smith
May 7, 2021
Response from current dealership:
Thank you for your kind words for Crystal and Daniel! We thank you for your business and look forward to your next visit!
Apr 26, 2021
Good
Apr 26, 2021
Response from current dealership:
Thank you for your positive recommendation, Charles.
Firstly I was impressed with the quick response about my initial inquiry. The communication with the salesman was great and his arrangement for my visit was impressive that I bought the car without any hesitation. The environment was very warm...welcoming, hassle-free and good service. I will definitely recommend this dealership to any prospective buyer for an optimum car buying experience.
Apr 13, 2021
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Apr 5, 2021
Dealings with McCall Lexus Clear Lake were A plus, plus. They were organized,
helpful and delivered just what they promised...Couldn't have expected
anything more...they even sent birthday greetings.
Apr 6, 2021
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Apr 5, 2021
Very rude sell man! Drive 40 minutes to be greeted by a rude sell man! Was there 5 minutes then left. He asked me was I looking or do I need help. I told him I was looking but needed the keys to look inside of the car. He said again "do u need help or just looking!" Then Stormed off. So I left. Just 5 mins for a 40 minute drive there.
Apr 14, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your shopping experience with us. I would like an opportunity to fix this and to earn your business, please contact me at rtorres@Sterlingmccalllexusclearlake.com. I look forward to speaking with you.
Robert Torres
Used Car Sales Manager
Robert Torres
Used Car Sales Manager
Mar 30, 2021
Great.Thank you
Mar 31, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Mar 5, 2021
Good guys.
Mar 6, 2021
Response from current dealership:
Hi Roy, thank you for being our customer, we appreciate your kind words!
Feb 3, 2021
The vehicle I was interested in was already sold by the time I visited for scheduled appointment. The dealership was newly renovated. The agent was helpful in trying to find a different vehicle
Feb 4, 2021
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Dec 30, 2020
Very professional and extremely helpful
Dec 30, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 12, 2020
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Nov 30, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Nov 21, 2020
Fantastic dealership, they contacted me right away. And kept in touch to see if I'm still interested in the vehicle, but was just a lil bit undecided at the time. But overall terrific experience! Kudos!
Nov 21, 2020
Response from current dealership:
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Oct 29, 2020
Dealer only sends a basic reply as if there is no one monitoring the online traffic. Dealer never really replied to the inquiry. Most likely someone too old to operate within the newer fast paced world of technology.
Nov 11, 2020
Response from current dealership:
I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at lpostell@Sterlingmccalllexusclearlake.com
Lyza Postell
General Manager
Lyza Postell
General Manager
Sep 25, 2020
Response from current dealership:
Hi Morgan, thank you for being our customer, we appreciate your kind words!
The car was made available at the agreed upon time, questions were answered and there was
little pressure
Aug 4, 2020
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
I ended up buying this truck. My issues were that I drove a test drive and the ac worked fine. It blew cold and
worked. I drove it off of the lot and went to a doctor appointment in Alvin. On the way there, the ac quit working. I
drove from Alvin back to my house and the AC and heat did not work. I had the truck less than 3 hours and drove it
less than 40 miles. I took the truck back to the dealership. I asked them to take a look at it and tell me what is
wrong. I explained what happened and the sales manager told me that it was sold "As Is". I get it. It is a used
truck. I was not complaining that the doors wont unlock, that the sales guy tried to tell me that it was a 4x4 when it
really is a 4x2 with a locking differential switch, that there is an additional aftermarket switch that I have no idea what
it does or what it is connected to. I just wanted the AC looked at and fixed since it was working on the test drive and
I had barely taken ownership.
Jul 8, 2020
Response from current dealership:
Thank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me.
Wes Gonzalez
wgonzalez@Sterlingmccalllexusclearlake.com
Wes Gonzalez
wgonzalez@Sterlingmccalllexusclearlake.com
May 18, 2020
Response from current dealership:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.
Feb 20, 2020
Excellent, the car was exactly as described and it was ready to go upon my arrival. Very friendly and helpful.
Feb 24, 2020
Response from current dealership:
Rob, Thanks so much for your great experience! We are thrilled to hear that we could provide you with a great experience!
Feb 19, 2020
Very professional.
Feb 20, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Feb 18, 2020
Dealership contacted me immediately. Very helpful but not pushy.
Feb 20, 2020
Response from current dealership:
Thank you, Gwendolyn, for your kind words and your inquiry!
Feb 5, 2020
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Jan 31, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jan 27, 2020
Response from current dealership:
Thank you for your kind words!
All the personal attend me was amazing Brian the internet sales manager contact me right away
Jan 27, 2020
Response from current dealership:
Thank you Ivan for your kind words! We look forward to your business with us again!
Jan 19, 2020
Got a very quick response for my request
Jan 22, 2020
Response from current dealership:
Glenn,
Thank you for your kind words! Thrilled we could get you a quick response!
Thank you for your kind words! Thrilled we could get you a quick response!
Jan 3, 2020
Attentive and fair.
Jan 11, 2020
Response from current dealership:
Thank you for your visit, Jeff!
Nov 27, 2019
Response from current dealership:
Thank you for your inquiry!
Nov 26, 2019
Great!
Oct 26, 2019
4th vehicle I've purchased from this location. Always a pleasant experience.
Oct 28, 2019
Response from current dealership:
Thank you for your repeat business, Edward!
Sep 17, 2019
They answer me at the next day it was fair fast. But they’re still offering an item that they don’t have like this car is already sold!! Communication 4 ⭐️
Accuracy 2 ⭐️
Sep 17, 2019
Response from current dealership:
Hello Jose, thank you for your inquiry! We do apologize for the delay in removing the sold vehicle as sometimes the system take a while to update everywhere after we mark it as sold in our computer.
Aug 29, 2019
He put the effort out to contact me and was very courteous and helpful.
Aug 29, 2019
Response from current dealership:
Thank you for your inquiry, Rudy!
Aug 17, 2019
Excellent service.
Aug 19, 2019
Response from current dealership:
Thank you for your inquiry, Jackie!
Jul 26, 2019
Response from current dealership:
Hi Tony,
Thank you for your kind words! We are so happy to hear that we could provide you with a wonderful experience!
Thank you for your kind words! We are so happy to hear that we could provide you with a wonderful experience!
I asked the salesperson to contact me if he had any other vehicles I might be interested in. He said, “If you don’t hear back from me, I don’t have anything.” I never heard back from him.
Jul 5, 2019
Response from current dealership:
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Lyza Postell
General Manager
lpostell@sterlingmccalllexusclearlake.com
Lyza Postell
General Manager
lpostell@sterlingmccalllexusclearlake.com
Jun 24, 2019
Response from current dealership:
Thank you for your inquiry!
They answered all my questions and verified the information that was listed in
their ad vs. the service history.
May 22, 2019
Response from current dealership:
Thank you Steve for your kind words! We thank you for your business and look forward to your next visit!
Apr 28, 2019
I bought a Lexys RX350 from this dealership, their customer service was great, they were fast acting.
May 3, 2019
Response from current dealership:
Thank you Mohammad for your kind words! We thank you for your business and look forward to your next visit!
Jan 29, 2019
Response from current dealership:
Thank you for your kind words!
Oct 24, 2018
Response from current dealership:
Thank you for your inquiry!
Aug 18, 2018
Great
Aug 20, 2018
Response from current dealership:
Thank you for your inquiry!
Great service all round from the staff.No crazy pressure to buy.Loving the car and would definitely recommend the place for a car.
Aug 7, 2018
Response from current dealership:
Thank you Kelvin for the kind words! We thank you for your business and look forward to your next visit!
Jul 23, 2018
Great communication! Fast replies to all my questions it was a pleasure working with Brian at Lexus of Clear Lake. Thanks again my wife loves the car!
Jul 25, 2018
Response from current dealership:
Daniel, thank you for being our customer, we appreciate your kind words for Brian!
Jul 6, 2018
The dealership contacted me quickly after I had put in my request online for a pre-owned vehicle. Although I did not make a purchase from this dealership, the guy who called me was nice enough to address my question and concerns.
Jul 10, 2018
Response from current dealership:
Shabir, thank you for your kind review. We appreciate your inquiry!
Jun 27, 2018
Response from current dealership:
Thank you for your kind words! We look forward to your next visit!
May 3, 2018
Response from current dealership:
Thank you for your inquiry!
Apr 20, 2018
I had a 5 star experience with the sales and finance teams at Lexus of Clear Lake. It was as smooth as purchasing a product online from Amazon. I would definitely recommend Lexus of Clear Lake to "anyone" who is looking into purchasing their next vehicle.
Apr 23, 2018
Response from current dealership:
Thank you for your inquiry, Kenneth!
Apr 16, 2018
They did respond to my inquiry on a vehicle that I was interested in, and willing to thier best to earn my business.
Apr 17, 2018
Response from current dealership:
Hi Paul, thank you for your inquiry! We appreciate your business.
Feb 6, 2018
The Internet Manager responded to me very quickly.
Feb 8, 2018
Response from current dealership:
Thank you Monica for the kind words about our internet manger!
I never write reviews but decided to take the time for this because the experience with this dealer was Amazing!!! Definitely not the typical haggle experience one is use to when you think of a dealership. **Response was prompt, customer service was awesome and was able to reach a great deal quickly and with ease. Definitely would purchase from them again and recommend this dealer to others for sure!
Jan 27, 2018
Response from current dealership:
Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Worst experience ever!!! This dealership Cannot be trusted! I called and setup appointment to come see this vehicle, then drove 3 hours, with my family, and when I got there, the salesman John, told me they just sold this truck!! I was very disappointed, and will never use this Lexus of Clear Lake Dealership again!!!
Jan 6, 2018
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Lyza Postell
General Manager
(281) 853-1413
Lyza Postell
General Manager
(281) 853-1413
Dec 22, 2017
Awesome, no pressure and offer was great! Drove out of the lot with this car.
Dec 22, 2017
Response from current dealership:
Thank you Cristina for the kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Dec 19, 2017
Was super helpful and kind. Best experience I’ve had at a car dealership. Didn’t try to change price on me or use a sold car with a great price as bait to get me to buy another vehicle. All around great experience and very nice people.
Dec 19, 2017
Response from current dealership:
Thank you Heather for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Dec 6, 2017
The dealership was very helpful; however, I hesitated and the car sold before I was able to make a deal. The dealership located a similar car at a "sister" dealership and I was able to buy that one. I was very pleased with the overall professionalism and service I received at Lexus of Clear Lake.
Dec 7, 2017
Response from current dealership:
Thank you David for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Dec 2, 2017
Excellent. The care was in wonderful condition and I purchased it. Best car
buying experience I've ever had. Wonderful dealership! Paul was the internet
sales manager and he took great care of me.
Dec 4, 2017
Response from current dealership:
Thank you for your inquiry, Jana! We are glad to hear Paul did a great job for you!
Nov 21, 2017
AJ (Salesman) went the extra mile to make sure we completed the deal including a fair price on trade-in. I did buy the Mustang. When I arrived at the dealership, the car was already being cleaned and almost all of the paperwork was completed. One of the easiest car deals I have ever made (and there have been many). Thanks AJ
Nov 22, 2017
Response from current dealership:
Thank you Robert for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Nov 10, 2017
Good
Nov 11, 2017
Response from current dealership:
Thank you Juan!
Nov 9, 2017
purchased the car
Nov 10, 2017
Response from current dealership:
Thank you Maree for the kind words! We look forward to your business with us again!
Oct 17, 2017
Very cordial
Oct 17, 2017
Response from current dealership:
Thank you for your inquiry, Alex!
Oct 13, 2017
I ended up calling the service dealership where it was service to find out what all had been done to this vehicle cause Lexus would not!!! Signed paperwork 3 days later , but it was MOT untill I signed, that I found out there was only 1 key !!! They gave me the run around !!! Car had a broken windshield that was supposed to be repaired , it’s a BMW so they lied about the fact that the heads up display dealt with the windshield, it didn’t ! ! ! It must really suck to be a car salesman, you basically have to lie cheat and steal people’s momey from them , it what I get from this sale !!! The only time I will ever do business with this place ever again . Told me to come back the next day to fix the windshield, and if I wanted another key that I could pay 100$ for another one . I gave them 5 grand and a full day to fix the needed items . That was a bad experience, one I will never go through again !! Good luck folks !!!
Oct 14, 2017
Response from current dealership:
Hello Philip,
I am sorry about not being able to get you the BMW paperwork, but BMW doesn't let us access their servers because we are a Lexus dealership. I am also sorry that we didn't make it clear that we do not charge you for a second key as most customers prefer to get it made for less by a local locksmith, but we are happy to get you one from a BMW dealership. Please contact me if I can assist.
Lyza Postell
General Manager
(281) 853-1413
lpostell@lexusclearlake.com
I am sorry about not being able to get you the BMW paperwork, but BMW doesn't let us access their servers because we are a Lexus dealership. I am also sorry that we didn't make it clear that we do not charge you for a second key as most customers prefer to get it made for less by a local locksmith, but we are happy to get you one from a BMW dealership. Please contact me if I can assist.
Lyza Postell
General Manager
(281) 853-1413
lpostell@lexusclearlake.com
Sep 30, 2017
Great experience! Paul was awesome!
Sep 30, 2017
Response from current dealership:
Thank you Robert for the kind words! We thank you for your business and look forward to your next visit!
Aug 23, 2017
This was the worst dealership I have ever been to. The service was poor and they tried selling me a damaged vehicle with bad tires. They also tried to hide all of that from me the whole time. Yes they showed me a clean car fax, what dealership is willing to let you leave the lot with a lump in a tire? This one!
Aug 26, 2017
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent sales experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (281) 853-1413. I look forward to speaking with you.
Lyza Postell
General Manager
Lyza Postell
General Manager
Kind, attentive, informative, helpful, patient, not pushy. Our salesperson Christian was a gentleman.
Jun 16, 2017
Response from current dealership:
Hello and thank you for your kind words for Christian!
May 25, 2017
Truck wasn't mechanically available to drive. Had busted pieces in cup holder. Dealer never got back with me after asking for truck to be serviced.
May 26, 2017
Response from current dealership:
Hi Joe,
Thank you for bringing this to my attention. I would like to make this right, and show you the truck when the reconditioning is complete. Can you please contact me?
Lyza Postell
lpostell@Lexusclearlake.com
Thank you for bringing this to my attention. I would like to make this right, and show you the truck when the reconditioning is complete. Can you please contact me?
Lyza Postell
lpostell@Lexusclearlake.com
Mar 23, 2017
Response from current dealership:
Thank you Lucerne_1208 for the kind words! We look forward to your business with us again!
Mar 14, 2017
the very best
Mar 20, 2017
Response from current dealership:
Thank you Jerry for the kind words! We thank you for your business and look forward to your next visit!
Mar 11, 2017
I am buying the vehicle from them, so far they
have done a good job. There were taking the
vehicle to service to fix a factory recall item but so
far that has not happened, which has pushed
back the delivery date several days now.
Hopefully there is service after the sale!!!
Mar 17, 2017
Response from current dealership:
Thank you Robert for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Mar 11, 2017
Melissa was great...I will recommend to my
friends and family
Mar 17, 2017
Response from current dealership:
Thank you Budul for the kind words about Melissa! We thank you for your business and look forward to your next visit!
Feb 11, 2017
Very quick to respond
Feb 14, 2017
Response from current dealership:
Thank you very much, Barry!
Dec 7, 2016
The dealership was great and Ranger is a truly wonderful salesman!
Dec 8, 2016
Response from current dealership:
Thank you Marjorie for the kind words! We thank you for your business and look forward to your next visit!
Nov 23, 2016
Purchased this one. Very excellent experience.
Nov 26, 2016
Response from current dealership:
Thank you for your business, Deb!
Nov 13, 2016
Let me tell you Melissa Dickerson of Clear Lake Lexus was Top Shelf she contacted me right away and even though I had 2 or 3 vehicles I was intensely courting she introduced me to" my girl " and sold her ito me in all her glory. She had me at hello ! What a wonderful sales woman. She knows all the ins and outs, she does it with personality a smile and she is honest and what I mean by that the things that I should know that usually you don't until after the fact she made me aware of. That meant a lot to me . She was there to help me not just sell a car I appreciate that I will return and I will send friends and family. She's the best!!! My suggestion is to get in there and make a deal with her soon I don't see her staying on the sales floor for long she'll be moving up the ladder there or someplace else soon believe me.I LOVE MY " NEW TO ME" LEXUS AND MOST IMPORTANTLY, I LOVE THE DEAL! *****
Nov 14, 2016
Response from current dealership:
Rod, thank you so much for reviewing Melissa and our store! We hope you love your "new" Lexus!
Oct 3, 2016
Excellent experience
Oct 4, 2016
Response from current dealership:
Thank you Carroll for the kind words! We look forward to your business with us again!
Sep 21, 2016
Great Experience, great pricing.
Sep 22, 2016
Response from current dealership:
Thank you Michael for the kind words! We look forward to your business with us again!
Sep 18, 2016
They were great!
Sep 19, 2016
Response from current dealership:
Becky thank you for your review!
Sep 7, 2016
Sold car after I was told it was mine. I was told I would get a call in the morning so I could put my deposit down. No call. I call them to find out someone else is looking at the car which ended up getting sold. General manager Mike never even called me back when he said "I call you right back after I talk to ..". Don't buy your car here. Not worth the headache .
Sep 8, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the vehicle you were interested in was sold. I would like an opportunity to fix this and to earn your business, please contact me at (281) 853-1405. I look forward to speaking with you.
Mike Shaw
General Manager
Mike Shaw
General Manager
Sep 2, 2016
The experience was OK and Eric was very responsive. The only thing I
was disappointed in was the cleanliness of the car when I arrived to test
drive it. It didn't appear to have been prepared for a customer test drive
as there were mosquitos on the dash and the interior was scuffed up
pretty badly. It just seemed odd that no attempt was made to spruce up
a $47K CPO vehicle that was up for sale. I realize the dealer can't
control the local traffic but heavy Saturday morning traffic really made it
difficult to maneuver for a test drive but I guess that is normal Houston
traffic. As it turned out, the 460 was not what I expected as a long time
Lexus owner and I ended up buying a new Hyundai Equus for about the
same money.
Sep 7, 2016
Response from current dealership:
I appreciate your input on your shopping experience. I assure you that what you experienced is in No way the norm for our Certified Program cars. I will use this as a training opportunity with our staff to adhere to our strict product presentation standards and not show any car before its time. I am happy you found a vehicle that suits all your needs and if you should come back into the market please give us one more chance.
Mike Shaw
General Manager
Mike Shaw
General Manager
Aug 21, 2016
Dealer kept having salesperson call me and never got the information i needed to help finish the transaction.
Aug 23, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the lack of information and communication. I would like an opportunity to fix this and to earn your business, please contact me at (281) 853-1405. I look forward to speaking with you.
Mike Shaw
General Manager
Mike Shaw
General Manager
Aug 20, 2016
I'm giving the dealer one star for contacting me
But when the salesperson manager, realized that I wanted to
negotiate the price for the vehicle--he basically lied to me and
told me the vehicle as already sold...
Aug 22, 2016
Response from current dealership:
I apologize that the vehicle you were interested in was sold. I know that the vehicle you were interested in is a very hard to find SUV but I would be happy to assist you in trying to locate another similar vehicle. I look forward to speaking with you.
Mike Shaw,
General Manager
(281) 853-1405
Mike Shaw,
General Manager
(281) 853-1405
Aug 7, 2016
Lexus of Clear lake did a GREAT JOB of taking care of me. Great Experience!
Aug 9, 2016
Response from current dealership:
Thank you Brian for the kind words! We are thrilled that you had such a great experience and look forward to your business with us again!
Aug 2, 2016
Eric R. is awesome! Quick to respond and true to his word!
Aug 4, 2016
Response from current dealership:
Thank you Shacambre for the kind words about Eric! We thank you for your business and look forward to your next visit!
Jul 20, 2016
Was contacted. The follow up was great!
Jul 22, 2016
Response from current dealership:
Thank you for your review, Stephen!
Jul 19, 2016
Sales manager email me immediately and offered his assistance. However when I went to the dealership he was not available and Brian, a used car salesman showed me the SUV and accompanied me during the test drive.
Although this was a 2014 LX 570 SUV it has not been washed nor vacuum properly and the leather of the back seat was damaged by the cleaning crew applying and rubbing the leather with some chemical but "nothing that could not be fixed by re dying the leather", so Brian said. The salesman failed to disclose the issue earlier. The salesman also mentioned that the car was hit from behind but nothing major, when we checked the Carfax report the car had a wreck on the right front side, I felt misleading and when on to buy similar vehicle at another dealership.
Jul 20, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your sales experience was unpleasant and for the misinformation. I would like an opportunity to fix this and to earn your business, please contact me at (281) 853-1405. I look forward to speaking with you.
Mike Shaw
General Manager
Mike Shaw
General Manager
Jul 8, 2016
Fast response
Jul 9, 2016
Response from current dealership:
Thank you William! We look forward to your business with us again!
Jul 2, 2016
Great experience
Jul 5, 2016
Response from current dealership:
Thank you for your business!
Jun 20, 2016
good
Jun 20, 2016
Response from current dealership:
Thanks, Sharon!
May 20, 2016
The salesman call me right way but the vehicle was sold but I appreciate the support of the car dealership!!!!!!
May 21, 2016
Response from current dealership:
Thank you Kenneth for the kind words! We thank you for your business and look forward to your next visit!
Oct 16, 2013
Excellent Job.
Jul 4, 2013
Spoke with two salesmen who were incredibly frustrating to talk to
and unable to answer my questions about a specific car I had found
online. Thank goodness I didn't try and go to the dealership as it
turns out that would of been a bigger waste of time.
Dec 7, 2012
Sales guys at this dealership are unprofessional .
Aug 17, 2012
Did not see an urgency to sell me a car so we bought from Sterling
McCall off of 59. Jeremy Sport was awesome!!