LeadCar Toyota Wausau

Very responsive to questions. Very flexible.

Great communication. Showed a willingness to work on pricing. I did not buy this car, but will wait for the circuit version to arrive.

Great service and management of customer expectations. We traveled from the Twin Cities to purchase a used vehicle. Prior to arriving our rep , Chris, managed what was need for quick transaction if the vehicle met our needs. We arrived to find the vehicle waiting for test drive, washed, and filled. The test drive went well and the time to contract was perhaps 10 minutes most. If you go, ask for Chris…..he exceptionally managed the transaction.

Very helpful and friendly. Would go there in the future.

Car was sold . They offered to look are another car for me.

The salesman was very good. No pressure sales. Wasn't exactly the vehicle I was looking for but if they do have another vehicle that fits my needs I would definitely buy from them.

On Thursday, I had called the dealer about the RX 350 with only 30,000 miles to inquire if that was accurate. The dealership said it was so. So I made an appointment for 1 pm for Saturday two days later for me to take a test drive, About 10 am Saturday morning the dealership in Wausau texted me that another party had just decided to buy the Rx 350. The text also said that they would keep me in mind if another RX 350 would be available in the future.

Great communication. Very helpful. Gave lots of information on the car. Very friendly and respectful. Went the extra mile.

It was great

The dealership was extremely helpful with everything including replacing the headlight assembly (free of charge). I have nothing to complain about. Financing was a breeze, salesman wasn’t pushy, and they gave me more than I expected for my trade in. Great place, great people, highly recommended.

Great dealer thanks

Honest and trustworthy dealer, I didn't end up purchasing a car from here but I definitely would if I found the right car.

Best customer services

Very helpful

They responded indicating they reduced the price of the vehicle dropped by $250. Unfortunately, it is not enough to attract me to the sale.

Very kind team they have there. Did a great job explaining things and answering my millions of questions. Wish they could’ve been a little more lenient on a couple things but I understand why they couldn’t be. Overall I am happy and I do recommend!

Quick and courteous response.

Excellent response

Responded immediately thank u

They’re good

Great

John the sales rep was very easy to deal with and deal we struck on this Toyota Sienna was very fair. The van was prepped beautifully when I picked it up they even filled the tank! We will be back for our next car. Thanks Toyota of Wausau!!

Very nice and easy to work with. I would recommend them.

The sales representative was very good in getting me any information

Excellent dealership to work with. Ask for Ken! He’s the best! Very helpful and friendly

Great experience and prices were good. I would definately recommend this dealership.

Dealer replied promptly with information we were inquiring about.

They are very helpful thanks guys

Glen my sales guy was a good guy, seemed a little busy on a Saturday at 9 in morning but I like the no pressure sales, but the car was sub par. They were right there as far as price and believe me I did a ton of research on the web before I even went to look at a car. I drove 80 miles to look at the it and it needed tires, brakes and rotors and they didn't feel it was their job to fix those issues, they said they sell cars the way they are. I was prepared to buy the car that day if it didn't have those issues, so c'est la vie!

Responded

Great service; gracious mannerisms and overall enjoyed their kindness. Friendly people very refreshing.

The dealership responded promptly. The people I dealt with were friendly and professional. I ended up not buying the vehicle, however I would be willing to try them again if the opportunity arises l would recommend them to anyone looking for a vehicle.

I never made the trip on this vehicle because I had found one identical that a friend of mine had traded in, but this dealer had responded well and kept me informed about everything I needed answers for.

Kept me in the loop as far as vehicle being taken off the market rather than have me come down as a bait vehicle and switch it. Will continue to look here for a vehicle! A+++

Told me all about vehicle in a professional way. Would recommend this dealer ship

They contacted me really quickly, Unfortunately I had already purchased from another dealership which I wouldn't recommend

Wonderful sales staff! Good selection! Glen is awesome!!

Quick reply and all information I needed.

They were timely

Jake was the best car salesperson! He was very friendly and extremely helpful! I bought this car and I love everything about it! Would definitely recommend choosing Jake as your sales person! And no he doesnt also work for State Farm :)

Good information

Good service with friendly staff!

The staff at Toyota Wausau (Debbie) were quick to respond to my email, they asked me when I could look at it and set my time with a salesman. Glen was great to work with. He had the vehicle running with the AC on since it was hot out to cool down the inside when we arrived. Glen did everything possible to make sure my family and I were comfortable during our time there. He was very friendly and easy to talk to, it wasn't awkward and seemed like we already knew him, but also wasn't pushy at all. He wanted to make sure it was what we wanted. Not a "typical salesman" and was one of the best experiences I have ever had buying a car. The overall impression of Glen, Debbie, Toni, and everyone at Wausau Toyota was excellent, we will definitely go back, and have already been recommending to others. Thanks Glen.

Answered my emails promptly and questions.

This dealership was wonderful to deal with, I purchased this car! Without CarGurus I would never have gone to Wausau to shop! So happy with my great deal and the ability to shop at my computer for the car of my dreams!

The responded to my call for information quickly. The vehicle had been sold. It was helpful to know that there was a sale pending as shown on the ad.

Terrible customer service , finance office was very rude and inconsiderate during my time there . If I wasn't in need of a vehicle I wouldn't purchase from them at any cost . The vehicle I purchased from them will now require at least $1000 worth of work due to a coil issue that is causing a random miss fire . Sales person however was very polite and understanding. I purchased a 2010 traverse from them , buyer beware . I understand a used vehicle us just that used but I believe they should make sure vehicles are at the very least road worthy and won't require major work just s month into ownership . I've made a few attempts to contact them and still have yet to hear a call back .

Quick response

Nice

The online salesman was very nice, however because they had just lowered the price, they weren't willing to deal off that price.

Everybody was super nice and you could tell they cared about me as a customer!

My wife and I worked with Tyler K., it truly was a fantastic experience. Tyler was very polite and genuine and seemed to really care about our needs in a vehicle. We went on very cold day (nearly -30° with windchill), the vehicle we were interested in was warmed up and detailed very nicely. Even though the dealership was very busy, all of the staff worked to make sure people were being handled in a timely manner. Brendt (financing) gave us plenty of options and helped us choose the one that worked best for us. I didn't feel pushed or pressured, and even though we did decide to purchase the additional warranty, we felt we purchased the vehicle and warranty and were not "sold" it. I trust my new Tundra will last year's to come. I have been a fan of the Toyota product for years, Toyota of Wausau delivers the excellent service that should come paired with Toyota's excellent product.

Quick seller response. Very personal and professional, but not all buyer questions answered.

Prompt and professional service

I was very interested in a truck on their lot and inquires about it. One of their sales staff called to set up a time to come down and look at it. When I arrived later that day I found out that the whole time she spoke with me on the phone about setting up a time to look at it and test drive it, it had be sold earlier in the week. What a waste of time and lack of communication

Very responsive. Friendly staff. Willing to go the extra mile.

Dealer responded fast to a request and was very pleasant. Didn't do business as found another vehicle elsewhere but will consider them in the future.

We got a fair deal on a really nice vehicle

Quick to respond to inquiry.

My 2013 scion was totaled and thanks to this web site I found a replacement. Greg was the only bright spot in laying my faithful friend to rest. Helpful and efficient, what more could you ask for.

It was an uneventful experience, the general manager wasn't willing to work with the price at all. In fact, the price was $1800 higher than the general marketplace for the year and make. I thought there was an art to salesmanship however its clearly egocentrism and misdirection at this dealership. Think about it...if the GM acts this way how do you think his staff act. Don't waste your time

Replied and showed me a vehicle over twice what I said I was willing to pay. Must work on commission

They called me I asked for more pictures and didn't receive them for about 4 or 5 days later . I truer for 3 days to contact them but could not. When they finally called back It was tolate

Ended up purchasing the car, great experience!

Was contacted immediately from a representative. They continued to update me on the vehicle. The original car I was looking was sold, and they informed me right away, as to not waste my time. They then offered me a few other choices that I was interested in, and set up an appointment with a sales associate one on one. Sales associate, Fong Yang, did everything and more, and went above and beyond to get me in the vehicle I needed. The price was very fair, the vehicle's history and Carfax were made available. I found one problem with the vehicle, the heated seats were not working, and they were fixed immediately upon my request before the purchase. Over all I am very happy to have done business with them. Friendly, courteous, professional. I am now a proud and happy owner of a beautiful Toyota 4runner...

They were very responsive and cordial. I was contacted by several people from the dealership. Seemed like a nice Company

Friendly salesperson. Toyota salesperson, less acquainted with Nissan but O.K.

Internet salesperson contacted us within 24 hours. We stopped by from up north to look at 2 cars on lot. Worked with Glen Kiser who was great-upfront, informative, and followed up with us. Ultimately we did not buy either car but we would recommend this dealership.

Excellent customer service from the moment I looked at the car on line to the point I came in and bought that car. Would definitely recommend buying from them. They were worth the hour drive.

Obviously they did not want to sell cars that bad. I was interested in this vehicle. Had cash ready to buy and they did not want to negotiate the amount at all. The car has been sitting on lot since August. I went to another dealer in the area & bought a similar vehicle with similar miles for 1000 less.

Jason and Josh were outstanding. I own a company with a small fleet of cars, so I buy vehicles all the time. My experience was excellent.

Everyone was great to work with!!!! Would recommend anyone to them!!!!

Tyler made this buying experience a pleasure. He was very knowledgeable on the truck and walked us through every question and step of the buying process. Thanks Tyler and all the folks at Toyota of Wausau!!

Quick response, no pressure

Wonderful follow up

Has made several attempts to contact me. Haven't had time to respond as soon far I have the info I need.

Unfortunately the vehicle was sold.

Nice dealer..... I have nothing bad to say about it.

Good Dealership response . . just too overpriced

Good buying experience. Had car available when they said it would be available. People professional and courteous. Thought the exterior finish should have been detailed - buffed and waxed well for such a low mileage, newer used vehicle. Otherwise, great education about the electronics and a good 'walk' through the systems on the car.

Meh.....not bad but not great either.Their BEST PRICE is only their best price until the vehicle doesn't sell.

Britton from Toyota of Wausau is VERY aggressive and doesn't pay attention to detail. He doesn't care about you, or what you want...oh he'll TELL you he does. But his whole approach is about as transparent as glass. All he cares about is that you buy a car...and SOON! He's not a direct sales person off the lot. Rather, he's the guy who will call you when you send in ANY kind of inquiry...even from carguru.com. He'll proceed to bug you and bug you and bug you via telephone, even if you SPECIFICALLY indicate that you want all communication to be limited to email (which I did). The review further down this list that says "No pressure from dealer, only email communication", in my opinion, is UTTERLY bogus. He completely disregarded this request...even though he DID acknowledge seeing it. Then, after "breaking the rule" once, just like a 3 year old, he basically assumed it was okay to continue doing it. I CAN’T STAND people like that and I will never even CONSIDER purchasing a vehicle from Toyota of Wausau because of it. When I called Toyota of Wausau to complain about him, the receptionist said that there have been numerous other complaints about him as well. I spoke to two people that day at Toyota of Wausau and I was told that the phone calls would stop. Two days later, guess who called me?? Yep, Britton from Toyota of Wausau. I finally just told him that I already purchased a vehicle...THEN he said, "Oh you bought a car already? Well thanks for letting me know that", as if to say that I should have called HIM immediately and that all his time has been in vain. Boo hoo hoo! At this point, I hope it really WAS for him. Maybe next time he’ll pay attention to detail. But I highly doubt it. “Caveat Emptor” at Toyota of Wausau!!

Delt with Jeff Connor. Was a great guy, felt completely at ease with the whole process.

Bought it. Great deal. Dealership experience was 8/10. Car was 9/10. Can't really ask for more than that. Ina was a wonderful salesperson.

No pressure from dealer, only email communication.

Very quick response. Nice to work with.

good experience. very fast response time.

Great service, thanks for full tank of gas!!

salesman was to give my offer to manager and never got back to me - car was sold when it was no longer posted on their website

the response was within minutes. No pressure, no phone calls, just gave me what i wanted at that moment. I like the fact that the vehicles are rated best deal, good or bad.

Good response time the car I wanted was sold

Purchsed this car. Great experience. Would purchase from them again!