LeadCar GMC Utica

They replied back immediately, answered all my questions and Ibought the truck after negotiating a price. Best of all, they delivered the truck to my home 4 hours away!

Very helpful and professional

Zero rating, truck was on the lot for over twenty days and still hadn’t been detailed. Accident damage to truck bed not able to see in pictures. And a very s#%!!y offer for my trade. They will never see my business again!!!

Great people

They got back to me quickly, and was very helpful with any questions that I had. The salesperson was very knowledgeable about the vehicle.

I was contacted almost immediately by Bridget about the truck i was interested in. It was a very smooth process via phone/texting/ and email regarding financing, vehicle car fax, previous dealership records, and plenty more pictures of it since i live over 3hrs away from them and wanted to make sure that it wasn't a wasted trip. The only hold up was transfering insurance from a previous vehicle and waiting for temporary cards to be emailed to us which wasn't the dealerships fault ((it was Progressive's). Very friendly, helpful, and apologetic staff. Thank you again Bridget and Aaron for everything, i wouldn't hesitate for a second to go back again for my next truck.

Easy to deal with and vehicle was delivered by the promised date

good

I found a car with much less mileage and was closer to my home, thus I went there and purchased it 12/23. Lead car was very helpful and were quick to contact me and did a follow up. They did their best, however, I did not want to travel 70 plus miles to buy a car. If I lived closer, I would have bought that car instead.

Except for my trade in allowance, I was very pleased with the service I received. They provided me with everything I asked for. I would deal with them again.

Very nice and helpful.

Fantastic dealership. Aaron and Zack were top notch and made the process effortless. Highly recommend buying from them, im looking right now for another vehicle as I type.

Very helpful and easy going experience

The dealer was very responsive and i scheduled a test drive but they called me prior to me coming there that the car had sold. Offered other vehicles to look at as well.

good but i bought a car

Contact person was quick to respond about the status of the truck.

Great

Great customer service

Tim, Bridgette and Bruce were simply amazing. The best car buying experience I’be ever had! Thanks again, you guys rock!

Very prompt

They are a wonderful dealer answered any questions I had and got me in the vechile I wanted

Dealer never had the car we were trying to buy. They told us it was there and got us to drive over an hour to see it, and once we got there they tried to convince us to look at another car. Very poor customer service.

I stressed to contact me ASAP. I sent requests through Car Guru & Dealer website. I wanted this car. Got a generic email & then informed 2 days later car sold. I will NEVER buy anything or refer anyone to Carbone. This is the 2nd time they have done this to me.

They were in contact with me on a daily basis.

Very good customer service

Great place!!!

Vehicle I inquired about was sold. Inquired about another in stock vehicle and was told by sales staff that a manager would contact me soon. Got zero response, I reached back out the next day and was told that a manager would be contacting me ASAP. Three days later still no contact. I then reached out to another dealer.

I received one generic response that didn’t answer any of my questions. No one even attempted to touch base with me after that. Not impressed.

Fast response, also kept in contact with me.

Good service. Fair price.

Got right back to me. Very happy with them.

Vehicle was sold they failed to update site

Great dealership and I bought the 2014 red Buick LaCrosse I researched through you!!

I was very very disappointed . The reason why because I had a deposit on a 2002 GMC truck and it was sold to someone else without me being inform of it. What dealership sells a vehicle from underneath of a possible buyer. I will not buy anything from that dealership ever.

They were very interested and made it easy for me to get back to them I think I will be buying from them

Great

Emailed dealer on car several times Can’t get direct email answers to direct questions- simple things like warranty/price.

Overall great experience worked primarily with Raymond and Tim. Happy with my new car.

They were quick to follow.

clear communication, answered the questions I had

Everyone at Carbone has been great, although when visiting the Cadillac site the salesman who dealt with us seemed like he just woke up. There are highly energetic and over-the-top salesmen who just don't seem to want to shut up... then there's this guy who just doesn't seem to want to talk. It was like just got out of bed and decided to go to work instead. Honestly, we might have exchanged like, 200 words total. And no other salesperson on the floor seemed interested. Perhaps because we weren't in the market for a $50,000 car? Maybe I should have worn a tie? I'm a Buick/GMC guy, not a Cadillac guy, but let's face it... they're all just overpriced Chevys.

Quick and good response

I ended up buying the 2014 Ford F-150 I was interested in ! The entire group at Carbone Buick GMC Cadillac were great. Carbone Salesman Tom Maher and, Business Manager Tim Clark are definitely two of the best in the business !! Thank You CarGurus for making my truck search as easy as 1 2 3 !! I know how goofy that sounds but , You too are fantastic !! Thank You So Much for the help.

Very helpfull staff. Purchased a truck was done in 20 minutes.

quick response but not thorough.

Contact was quick and courteous, and answered all of my questions. Unfortunately the truck had just sold.

A very pleasant and knowledgeable staff.

This Dealer would have received a full five stars if they had been able to find the keys to the vehicle i was schedualed to drive. They knew i was coming and what vehicle i was interested in, but after driving 2 hours to get there (I live in Greenwich NY) they were unable to find the correct keys. Other then that, they were great. They always responded quickly to e-mails and were helpful in every other way

Very disappointed in this dealership. Was very interested in a 2014 Toyota Tundra, I had $20000 cash to put down and it was listed for $25999 online. I had been emailing Bridgett since earlier in the week and set up to look at truck on Saturday. So, the drive is 5 hours round trip and I get there and I see the truck is in the shop on the lift. I go talk to Bridgett she doesn't know what is going on, she talks to Josh the sales manager and he said on Friday at 6pm they decided to put a lift kit, new tires and rims on the truck. Since, Bridgett leaves at 5pm she didn't know, well someone knew this mod was going on cause the lift kit can't be ordered and delivered in 1 hr. And then he said if I wanted the truck the price would be $5000 more than the online price and he was only willing to negotiate $200 to $300. Bunch of BS. He acted like he didn't care, total lack of communication and very unprofessional!!!

Great customer service

Very nice , returned my email with a call Very helpful

Set up appt to see car. Called a few hrs before I left to make sure vehicle was still available as I live 60 miles away. Salesgirl I spoke with went to check keys and told me she’d call me right back. She never got back to me!!!! Checked out a different dealer and bought car there. Very unprofessional and rude. I was glad I didn’t make the hour long trip

They returned my calls promptly. Answered all my questions.

Good communication, let me take a long test drive, would do business again

Called me quickly to discuss the vehicle. Friendly and helpful answering all my questions

They were great

Nice people, but did not have the car i needed in my budget. Would highly recommend them though.

This dealership was great they helped me a lot and answered all of my questions I got to see the car and really narrow down what I’m looking for thank you

Very positive truck buying experience, ended up purchasing the vehicle. Friendly, helpful staff and brand new facility enhanced the overall purchase.

Very nice people, but a few bumps in the road seeking to secure the purchase. Extended wait due to lost keys. Overall good service.

Although I did not make a deal the salesman at Carbone (actually saleswoman) was very good to deal with. As I mentioned in a previous post I may have set my trade goal a little to high. Will definitely contact them in the future

Very good. Saved money. Bridgett and Lydia are a pleasure to work with. We will probably go back again and again.

I felt these people at the dealership did the best they could do for me as far as service, price, and just all around being good people. Very pleased I bought a vehicle from this dealership. I will be a returning customer.

Good experience

Dealer contacted me immediately and arranged for a test drive. Salesman was helpful and courteous. I bought the truck and am very pleased with my experience.

Quick response. Actually I was quite surprised to get a call from Oregon State about the inquiry. Scheduled a test drive, dealership is 2+ hour drive. Everything went smooth. Bought the truck for the OTD price I wanted. Chris in sales was more than helpful. Finance man, Dan, was exceptional. Great overall experience. Love the truck. Driving 2 hours to get there was well worth it.

Dealer said he would hold the car for me 4 days prior to me getting there for test drive. Then when I get there he says it sold two days prior to me getting there for test drive. Then tries to sell me a Cadillac... Horrible franchise. Never use them.

salesmen said $4000 for my trade but only got$3000 and said he did not say that talked to two other people and got the run a round. not happy

Very good dealership . I didn’t buy a vehicle but they answer you right away and as we couldn’t agree on the price, they were very good to deal with

Was at first listed on cars for 3300 over what others paid called and questioned it and asked what was so special about it. Regardless the deal raring was removed from the other website that I looked the truck up on. What ca n I say but nice....

They listed the same car twice one for a good price the other was out ragest. They gave me every excuse in the books. About it...