Land Rover Santa Monica

Great response.

Super to work with. Derek took my call seriously even though I was an out of state buyer. Sent pictures and videos upon my request and ultimately I purchased the vehicle from him.

Excellent customer service & straight forward about their vehicle's.

This place was awesome, there was no sales pressure from my contact with my Sales Agent, Misfin, he was very nice and gave me all the information quickly and did not change the sales contract that some dealership practice. Anyway love my car and the sales experience I had throughout this buying process.

Fast response!

Respect to owner for quality of the cars. Just bought MB E350 today that’s mint condition. I will definitely come back here for my next vehicle. This is right place to buy used car if u r looking for QUALITY.

nice

Very quick to response from this dealership. Always quick to follow-up and answer all the questions I had.

Very informative

They have been trying their best to sell me a vehicle. Manager called me about other options available. I haven't buy yet, but I like their honest

They are professional and very attentive in supporting customers needs.

Answered all my questions, and was available to help with anything! Nice!

Really good staff and fair offers. I would recommend this dealership to anyone.

Great sales person and sales Mgr.

They were very quick to respond Very professional!

This dealer responded to my message but I was unable to get to the dealership During our message the contact person stated cash only then later stated that they had financing Not sure why he changed the terms

Landon was great! Very personable and knowledgeable.

Unfortunately we did not get the car but the person who contacted me was quick and always kept in touch, updating me through text message even when the car was already gone. I appreciated their quick response and ease in being able to contact them.

Very responsive, professional and efficient.

Easy communication. No run around. Car exactly as advertised and a fast transaction.

Initially someone said the listing was mistakenly made public when it should have been a wholesale listing. then someone said it was a mistake and was a mixup for limited warranty info. Either way, this was a waste of my time.

great to work with, i purchased the vehicle. very smooth process

Kenny was very kind, responsive and honest. Great dealing with him

Nice and responded quickly

Playing too much. Offered a price and called back me quickly And said ok. Then, asked for the total price including fees and taxes before heading there, gave me the price base on Their ad price. Too much. So, I give only there stars.

Best experience , in and out in 1.5 hrs . Made prior atlrrsgehrs over the phone prior to arriving , they were willing to adjust the price before I went over . They filled up the gas tank before I drove off the car . No gimmicks , they are straight up

They answered with an automated email initially then called. I offered to buy the car they told me it is too difficult to sell to someone out of state even though I offered deposit and was approved with all financing. Very frustrating as I’ve never offered to buy a car as is and Ben turned down. Note to buyers go somewhere else. The worst car buying experience by far. Would rate "no stars" if that was an option.

Michael was the salesperson. Extremely knowledgeable, patient, and helpful. I went back after my initial visit and followed though with a purchase. For those that aren’t aware, 5yr/60k mile warranty, they pay for scheduled services during that time.

I really dislike how the seller came at me on the phone. Made me feel like I was wasting his time. He kept asking me how I was going pay for it and I told him fiancé. Who I’m going through. And told me I have to get finance through them first before I can go through my bank. I didn’t get it. But I already had my check in hand. In the other hand I guess that mean take my business some where else.

Purchased my evoque with this dealer and couldn't have been more pleased with everything!

Great

The dealer had the car out front and ready for my test drive before I even arrived. They worked diligently to get my application approved at the rate I needed and only slightly above the monthly payment that I requested. Steven was very sweet and helpful and fun to talk to. Definitely enjoyed my experience and LOVE my Jeep.

I called and I was on hold for a while, then they didn’t know the stock number, so I went there and stopped by the dealer, they couldn’t find the car, it was at another location so I left

Great experience with a knowledgeable staff.

Very helpful and friendly

Isaiah the salesperson is a 5 star and was great all the way thru even when the sales manager tried hard to screw the thing up. Thanks for helping me find my ranger

Nice experience. Called me back when a new car arrived at the dealership

Ken was an excellent sales person. He was professional, responsive and courteous. 5 star service!

Prompt response to my queries, two phone calls received. Polite, courteous and to the point. Will definitely deal with them if my budget permits. Awaiting a suitable response.

The personnel at Hornburg response was both quick and courteous and the car I desire to have is a "dream " and well displayed. When the time comes for me to purchase, this will be the Place!

What a pleasure to deal with all the folks at Hornburg Santa Monica. I purchased this car... detailed and completely serviced, new tires, new brakes, new wipers, etc..... friendly, patient, professional. Bumper to Bumper warranty until March 2021 at no extra cost. Like new inside and out. I highly recommend you speak to Ashwin!

Very straightforward purchasing experience. Prices are pre-negotiated

I like them, they seem like a good dealer and I thank you Walter. Unfortunately, due to location, I could not get down there before the car sold.

Professional but car sold

The sales rep UV was great! The dealership is small but so is everything else in Santa Monica. Lol Everyone I came in countered with were very accommodating. I would go back.

The experience I had at this dealership was ideal. I had gone to another dealership the day before and it felt like"even after I explained what I was looking for." They had no clue. When I met my salesman"Jean Paul" he just seemed to get it... I drove off about an hour later with car I wanted and still can't stop looking at. Great experience and interaction with everyone that I had contact with.

Fast response to inquiry

This dealer responded immediately and was very nice. I would rate them as a 5 star dealer.

Very friendly and welcoming dealership. I bought the car but was a little disappointed in transaction processing, no good communication between sales person and service department. Takes a long time to get work on car done right. Overall, we are very pleased with the sale.

I was so sad to have gotten to the dealership before the car was sold. I was literally sitting in the car when the sold sign went on the windshield. But everyone was pleasant and helpful and I will go back again the minute they find another car like the one I missed out on!

No one ever have me a call back after I missed their first call. I called back several times and left message but NEVER got a response

They were extremely busy but still manage to provide individual service.

Was welcomed by friendly staff, then sales rep came out and everything changed. Didn't know much about the car he was trying to sell. When I asked him about the why the car had a lemon tittle he got defensive and said previous owner was just too picky. When he asked me if I was interested and I had said yes, he asked me how I was paying he said are you paying cash? Paused or are you going to finance? When I said finance he's attitude completely changed(for the record I was going to buy the car) he then said you need to have a 609 credit score or higher and atleast 20% down to buy this vehicle. He had not ran my credit he didn't even know how much I was putting down but he already acted like I was only putting $20 down and had terrible credit. At that point I didn't feel comfortable and stared thinking about buy the car at this location. When the sales rep saw I had paused he said "don't waste my time and I won't waste yours" when he said that I told him I wasn't interested anymore and left. I drove to a Audi dealer by my house put $20k down and bought a 2017 Audi Q7. This was my first experience in a Land Rover dealer and my last.

Great communications

Great follow up skills.

Great hospitality and professionalism.

Dealer maintained close contact and answered all of my questions.

Helpful

I'm about 60 plus miles from dealer and had (2) vehicles to trade and they claimed I was neg equity on both traveled half the miles and got my Range Rover for less $ and got $ back on (1) trade.The push is to lease but check the fine print in 39 months w/down your making ownership payments for just leasing.

Very small and sad inventory, salesman didn't even want to test drive the car I wanted, and told me so..Very poor communication and NO follow up whatsoever. after I test drove 3 cars.

very happy with the services

Dealer responded. Seemed like making out if state transaction was too difficult

responsive but not willing to seriously negotiate. the deal was theirs to lose.

Initially very responsive, but when got to dealership there was a bit of a run-around, but eventually we got on track and it was smooth sailing thereafter.

Very professional staff.. Great deals on all vehicles!

Sent an initial form email. Never responded to my email.