Land Rover Alexandria

i asked a simple question about whether the vehicle had heads up display and i got 6 emails - the first two of which just wanted my phone number to call and talk. - the next couple were canned emails asking if i was still interested - a couple from other sales/mgrs asking if i got my questions answered and vowing to get me answer (simply walk out to the car and look then answer me) none of them answered my question. I give up.

Paul Blakeman was a pleasure to deal with, very happy with my LR5 purchase.

I’m from out of town and REALLY wanted this car. We negotiated a price and when I asked for it in writing and to make a deposit, the sales rep said “you have my word”. I called the finance manager to get confirmation and he never returned my 2 calls. I went with a different dealership and had a fantastic experience.

Landrover of Alexandria did a great job getting back to me and helping me make a decision on whether to purchase this truck.

It was a easy process

I was contacted immediately.

Great staff and great service

All good communication

Very nice and helpful

Great

Great communication at the begin of the sale, but holidays and bad weather caused the sale of the vehicle to take an extra week. Ty was my sales person and did a good job following up on most items.

Very responsive & willing to help

Wonderful speaking with aty

Dealership is about 70 miles from my house in densely populated Northern Virginia, so the drive was like an hour and a half each way. Collin sent me pictures of his car and gave me a good faith estimate on my trade remotely. When I got to the dealer, we were able to knock everything out quickly once I got there. (I hate sitting around a dealership doing nothing) I was in my new truck on my way home in less than 2 hours (including the time to transfer my belongings to the new vehicle)

Quick response but this car had cigarette holes in multiple places that were very obvious, priced WAY too high given the poor interior

I will not mention any names....... A sales person and I were emailing back and fourth many times. I asked 2 specific questions. He responded with an email asking if he could still help me, 7 DAYS LATER!(he never answered the 2 specific questions) I informed him that we opted to go to another dealership. That other dealership was incredibly responsive. I told this sales person that he had a ready, willing, and financially able person and he completely dropped the ball. Your dealership lost a sale due to a lazy employee. I own several companies. we get rid of lazy employees, very quickly. A lazy employee will end up costing you a lot of money.

Followed up quickly.

Horrible experience buying a used vehicle with issues! They will do anything to make the sale then disappear and hide when you need something and didn’t want to own up to the issues or fixing it a day after we bought it was trying to make us take it back saying it just needed a software update! Ended up needing a back ordered computer! Wasted a week of my life I didn’t have with this place

I decided not to pursue the Land Rover at this time the sales rep did contact me and I went into the store and test drove the car with John , he said it was no discounts and that turned me off a little bit.

The dealer was very professional and helpful

Good service

BUYER BEWARE! I purchased a used vehicle from this dealership on April 12, 2021. I am a Maryland resident and the vehicle needed to pass a Maryland State Inspection . I expressed to the sales associate named Favad that my biggest fear is the vehicle subsequently not passing the inspection for whatever reason. Favad assured me that the vehicle would pass and if it did not, they would address it. Well I took the vehicle to be inspected on 4/13/21 and it failed for warped brake rotors. I could not safely drive it back to Virginia to the dealership so I had to pay out of pocket to get it fixed. I sent all proper paperwork to Mr. Kenny Roberts and did not receive a response. I spoke to the General Manager Roger Wildermuth who stated the brakes were good when the sold it to me the day prior and there was nothing they could do. Once you sign the paperwork for this dealer, they could care less about you or the vehicle you purchased. To be told the vehicle failed the inspection only because a

Very professional

Great response and friendly sales team

Great service. Best range rover dealer.

Very profesional, easy to deal with.

The staff at Land Rover of Alexandria responded to my inquiry almost immediately. My sales person (Mr. Immo) was very professional and knowledgeable, while addressing my questions regarding the vehicle I'm interested in purchasing. Mr. Immo genuine concern and honesty I was greatly appreciate .

They are very responsive

very helpful service from the Sales team

Excellent experience from start to finish. My salesman, David, was great and continues to help if I need anything or have questions.

My experience was fine until I told them that I wanted to trade in a vehicle. I haven’t heard a word back from them since then.

Great experience.. . If I had to rate them from 0 to 10..... they would get a 10!!!!!.... my salesman first name was Jared can't remember his name last name but he was excellent....5 stars from me!!!!

Very helpful and polite. I will shop at this store again in the very near future!

They got me in my first range rover! Thanks.

I asked a question on comments. They didnt answer it. Wanted to speak to me. So, Gave them my number. When they called , they didnt have answer to the basic question. Had to get back to me. My question was centered around discrepancy of whether the vehicle was 6 spd manual orcautomatic. Their listing had discrepancys.

Great sales person but just decided not to purchase the Range Rover this time

I made a deal with Mr. Essawi. He was very friendly and patient.

Dealer was helpful and professional.Made my car buying experience easy.special thanks to david the salesman

I had a GREAT experience with Land Rover of Alexandria. I did not experience a convoluted process and all staff members were helpful and answered all of my questions; as well as guided me through the entire process without fail. Land Rover of Alexandria’s staff were pleasant, friendly and extremely knowledgeable.

Responded right Away. Sol was very friendly and helpful.

Very responsive and factual.

Excellent Service!!!

I didn't buy anything but Muhammad is the man to go see.

I visited the dealership to see and test drive a vehicle, and I was told I needed to see a specific salesperson. After 3 long days over a holiday weekend I tried in vain to reach the salesperson, even emailing and texting the exact time I was available to test drive the vehicle so it could be planned at THEIR convenience. I would then get an automated email generated by CarGurus signed by the salesperson, that had nothing to do with all of my communication outgoing to him. Finally on a Tuesday I went back in to the dealership, having never reached the salesperson. The car had been sold the entire time, and I guess the dealership decided rather than be honest, they would keep me on the hook to sell me something else. I get enough lying from my President. I don't need anymore from a company with which I'm spending $70K.

Great awesome

Lost out on the purchase but the rep was super helpful. Hope to closing another deal with them soon

Good people

The car l went to buy was bought right before l got there, matter of fact the buyers were signing the paperwork when l got there. Ahhhh l guess it wasn’t meant to be, but Nabil, Sami, KZ were all excellent and superb!

Great on time

Timely reply and answered all questions.

My sales person Jawad was great. He was professional and courteous and down to earth. I also had an amiable experience with the person in finance. I believe her. Name is Teresa. After I purchased the car I had to return to spesk with a manager. I kindly approached a woman and metioned my issue and she basically went bezerk! She raised her voice and started shouting at me in front of everyone . I then asked for the Sales Manager and she said she was the manager. After being shocked and apalled by that answer. I asked for the GM. She said he was out and won't e back until Monday. I gave her my information and she said he would call me on Monday. It didn't happen. I felt embarrassed demeaned and just plain abused, for what I don't understand.This person seemed totally out of place in comparison to the other employees I dealt with. It ruined my whole experience at that dealership and in the 20 cars I have bought in my life it was unwarrantedly the worst experience ever.

Very responsive, informative and courteous.

Very responsive

I was contacted right away. I decided not to pursue this car but the dealership was great.

Great! Good people with great communication skills. Splendid experience. Thanks guys

bought from them very accommodating great experience

They we're very professional. I received an alert from CarGurus about the vehicle and contacted the salesman Moe. I told him I would be there in 45 min, he said he will have the car ready for me and the keys to check it out. When I got there it was in the front of the building just like he said. I drove my car off the lot within 2.5 hours or so. 1st class service!

They were very responsive.

Great introduction. Gave me information i requested. Hope to be back soon!

Bryan has been very friendly and attentive.

Good

I haven't bought the car. But they were very professional.

great

Dealer was very easy to work with. Purchase process was easy and professional.

they were very professional ,love it no hassle at all

This Dealer has been very helpful in getting me the finance I need to purchase this vehicle

purchased their vehicle after 3 days of negotiations picking up tomorrow they picked me up from the airport. Everyone at the dealership was very nice and accommodating even the GM introduced himself and thanked me for purchasing their Platnum F 350 and I was in and out within an hour. thanks for making the transaction so simple

Great communication and worked very hard for me. Will use them in the future!!

Great, they had the car I wanted and gave me a good price on it.

see soon.great communication

Didn't buy the car but good service.

Dealer contacted me, but I could not get an estimate from them on my trade. Requested trade-in estimate because I live 5 hours from dealer. I previously traded in 2 cars via the internet with no problems.

This dealer is unethical. They agreed to a deal to sell me this car but the next day told me they had to reneg as the car was already sold. Guess what, the car was still listed on car gurus.com. They operate as a bait and switch dealer, are unprofessional and you can't trust them. I would never do business with them.

Prompt courteous response. Very willing to discuss offers and handle an out-of-state deal.

Very Prompt Response! Extremely courteous

We purchased the car

This dealership was great to do business with! Tim Bohlin was my salesman and he was incredible. He was always in touch and answered ALL of my questions. He went out of his way to give me the best customer service I have experienced in a very long time! Unfortunately that just wasn't the car for me. Thank you Tim for all your effort!

Very responsive to all my requests. Easy to work with. Purchased a vehicle from them. I would recommend them to anyone.

The vehicle is about 173 miles away, however the dealer did contact me.

Land Rover was very helpful, professional and cordial in dealing with me. I will always make them my first choice for car buying and for servicing.

Great

Dealership experience very good, ended up not buying truck needed less cab space and a longer truck bed.

Responded immediately

Vehicle was already sold while we were planing test drive.

great customer service

So far so good.. Buying a vehicle long distance is always a challenge. There were two adds posted on this vehicle. I hope I get the right one. The folks in VA were great to deal with thru everything.

Not a on line or Internet friendly dealer

positive

lack of information and clearly did not care about making a sale

They were polite.

Great deal and great dealer every one is very nice

Dealer replied and said that there was an error and that they didn't have the car but would be happy to help me with another car. Sounds like bait and switch to me.

These guys were absolutely A1!!! I went in there with a set monthly amount I was willing to pay and they made it happen. If I lived closer to them I would be bringing my vehicle there for all my needs. Great job, guys, keep up the good work!!!

very responsive and accommodating - we would use them again.