Kunes CDJR of Sycamore

Refuse to discuss any pricing over the phone insist I come in in person

Worst dealership I have ever dealt with. We drove 2 hours to arrive to a car that literally ran out of gas in the parking lot. Then the cherry on the top was a $2800 fee for prep and delivery. They also wanted to charge us extra for not using their in house financing. I will NEVER purchase a vehicle from any Kunes dealerships. Beware!

Poor horrible experience! Drove over an hour to this dealer to go look at a car I was certain about buying. Upon arrival the car wasn’t even AVAILABLE. They claimed they sent the car out as a loaner but didn’t bother to CALL OR RESCHEDULE WITH US. But since we were there already, they offered to show us a similar vehicle. They said was more affordable and had lower mileage. Which was a LIE. When we confronted them about it they said “oh well we changed the online pricing of the original vehicle you were looking at so yeah this comparable vehicle is cheaper”, and it had more mileage than the vehicle we went to see. Funny thing is the vehicle we went to see is still listed at the online price they claimed was changed. These people are liars and crooks! They tried to sell me a comparable vehicle that was priced way over KBB and almost another $10,000 in DEALER fees! SIX RED ’s for you not to shop here. We should have walked out of this place at the first two red ’s. KUNES LOL FJ

I should have read the reviews first. Drove 2 hours to buy a truck they had listed for 10,995 on all car selling sites. Got to the dealership and while I was there they raised the internet price by nearly 2k. Totally dishonest dealer don't waste your time.

Asked about the warranty on the vehicle initially. Worked with 2 different salesmen. Sent me a spec sheet and cleared me to travel 270 miles to proceed with the purchase and pickup. Arrived and 3 hours later informed that the vehicle was being sold as-is and an absurd warranty of $20k was offered. Very disappointed, a complete waste of time, and very costly on my trade-in adding an additional 530 miles. Never again!

Although we did not purchase from them the staff we worked with was excellent. Fair pricing and great trade value.

Good experience just could not reach a deal

Too many different representatives involved. I've gotten response from 5 different people from this dealership and none of them were talking to one another. Not pleased.

The advertised price was a lie. The add ons that were supposed to be taken off were not. Then dealer asks why I gave poor rating and says they will refund some of the extras that I had asked to be removed. Ten days later and still waiting for the refund that will never appear.

After they called me to confirm my appointment at the dealership, I drove 2 hours to BUY a truck they had. Only to find out they traded the truck that morning without letting me know. Then they tried to make things right by getting me a deal on a truck from one of their other lots. We came to an agreement on price and i had to drive all the way back a couple days later to get the truck. When I got there they wanted an extra $7000 over what we had agreed on price, including a $2000 transport fee that was not discussed. Terrible dealership and management. Aaron lied to my face on price as well as Phil, the manager, on multiple occasions. I would avoid this dealership at all costs.

I contacted the dealer about this vehicle, and we had been communicating for about 5 days. We had set up an appointment to see the vehicle, and I drove an hour and a half to the dealership. When I got to the appointment, the car had been sold 2 days prior. Nobody bothered to tell me the car was not even there before I drove to the dealership. I am extremely disappointed in my experience with Kunes CDJR of Sycamore.

The jeep sold the same day I was trying to make an offer. Great dealership to work with as I must have spoke to 4 different sales personnel trying to get an answer. Over all, they did let me know that it had sold the previous day.

Went over the top with honesty and convenience in purchasing the exact car I wanted. Kudos to the entire staff making this purchase pleasurable from the start with my sales associate Jaryn Canó to finance to management. Kudos to Samantha of Kunes calling me and letting me know the Challenger was not sold and waiting for me to buy it. Thank you ❤️Kunes of Sycamore ! I ❤️ My new vehicle .

Terrible sales experience. I started talking with a salesperson and even a sales manager about purchasing a truck on a Tuesday. I live over an hour from the dealership and simply requested actual photos of the truck before making the drive. I told them both very specifically that I work Monday - Friday and wanted to come look at it that Saturday. They couldn't get me the photos until Saturday afternoon. I made plans to rush down after work Monday evening as they supposedly can't sell vehicles on Sunday. I then get an email Sunday from Car Gurus (where I found their listing) saying the truck had sold. No communication from the dealership or the salesperson. I tried contacting them Sunday and got nothing. Couldn't even leave a message as their "voice-mail is full". Finally get ahold of someone today (still no response from salesperson) and was informed it sold Saturday night at 8:15, 2 hours after their posted closing time. Sounds like I dodged a bullet; their level of professionalism i

Dealer was fine but did not like the truck when I saw it.

They had a Jeep Wrangler Sahara posted for 35,136. The vehicle was exactly what I wanted so I contacted them and said I would buy it but couldn't get there until Saturday. He said no problem I'll talk to the sales manager and get a deposit price. When he called back I was told because of my zip code it would actually cost $37,500. What!!!!!!!!!!! I then contacted Jeep and asked if they had price restrictions based on where customers lived and the rep said she had no idea what I was talking about and had never heard of such a thing. I'm not sure of the game they are playing but I won't be a part of it. Last I checked the vehicle is posted on car gurus for 37,156 but on the dealer website for 35,156 listing dc19-68. If this is the Jeep for you good luck buying it I'm not so sure they want to sell it.

They go the extra mile so i can ged wat i want

Very communicative. But I decided to commit to a purchase elsewhere. Nothing against this dealership, just couldn't find my car.

Very professional and helpful

Very good dealership

Great service over all.

The dealership made several attempts to contact me through telephone or email. I was satisfied with their attempt to reach out to me. Unfortunately I had located a different truck.

Great service.

They replied to my email inquiry one week later to tell me that the car was sold. Gee...thanks for nothing. Then they said I can by any other car in their inventory. I don't want the other crap in their inventory! I called the used car manager (Chris) a week before the car was sold. He said he would get back to me later that day as he literally knew nothing about the car. He never called back. Then their phone lines were out all weekend. Really poor organizational skills and service.

The car was what I expected. Only the features that I was looking for without excess additions. This model had a fixed seat height for the driver that made entry awkward at best. They found an exact match but with an adjustable seat. Sold!

Very helpful and accommodating.

Jackie went out of her way to find me my dream mega cab diesel and Briana did a excellent job getting my truck here from mo. Dealer, and with a awesome trade in on my gmc!

The car was sold but they responded instantly.

Great, we just found a different car that we wanted more.

It was a good experience nice people to work with

Vehicle had issues and pulled badly when driven.

Heard back and very informational but not interested in their vehicle so moved on.

Friendly

This was a terrible experience. I am a 10+ year customer with Brian Bemis and bought two new cars at his dealership. This time I needed a used car for my daughters and I went with a 2010 Toyota Corolla with high mileage. The cars had a couple of dents which was not a problem. What really disappointed me that the sales staff was deliberately hiding defects from me. The former owner must have driven with high heels and worked her way through the floor mat and the floor carpet leaving a nasty hole. The hole was covered with a paper mat and then carefully sealed with plastic wrap. I would have had to rip all these materials out to see the damage. In addition the spare key was totally bent. Nobody even bothered to show me the key. Then, the next day the dales person calls and I inform him about the defects that were hidden from me. But of course I get the standard answer that I bought the car as is. The next day the sales person has the nerve to call me again to ask me if I am still satisfied with the car. Once again I tell him about the defects and he tells me I should get it repaired at his dealership at my expense. Brian Bemis has lost me as a customer!

It took dealer/ sales person almost a week to get back to me. Too long! Never went to dealer.

responsive and worked with me on needs.

responded quick but wrong price for car