Klein Honda in Everett

After a minor misunderstanding they did everything they could to make it an awesome experience. Will most likely do business with them again.

Very professional and helpful.

Excellent!

Talked to 3 employees who said they would accept a power of attorney. Showed up to my appointment 10 minutes early was seen 10 minutes after my appointment and was told they don’t take a POA.

The salesman (Kyler) agreed to 25k out the door if they fixed a Subaru’s alignment and rattling noise. General manager said they could not honor that price because if they looked into the rattling noise it could cost thousands of dollars to fix, and they don’t want to be responsible for that. I would not recommend.

The salesperson lied to me about the condition of the vehicle via phone and text. He assured me it was in excellent condition with no damage. I drove over 60 miles to look at the car only to discover that the vehicle had clearly been in some sort of accident and the damage had not been repaired. Further, when I asked for a copy of the Carfax, I was advised by the same salesperson that they didn't have a printer so he couldn't provide me with a copy. It went downhill from there. My actual rating is zero stars.

Great dealer the salesman Q was awesome

This dealer is not trustworthy. The sales rep told me that Honda had just raised their prices that very day which was a complete flat out lie. Conveniently the “so called” price increase just happened to be EXACTLY what the sticker price of the very car I wanted to buy was. So in essence instead of the $35183 they advertised it for on here it was now $37,830. Funny how that “Honda price increase@ thing works!! Don’t bother with this dealer!!!

They were very helpful. Thanks.

Was not told upfront about the issues with the vehicle. Vehicle had a oil leak from the valve covers. This was not tokd to me before I arrived at dealershio

I was not happy with the way they tried to cover up the fact that the car was involved in accident. And still wanted me to get pay full price. Very rude place to go

Jay is such a nice guy. We couldn't make a deal but if there is any chance again. I will definitely find him.

For close to three weeks I have been trying to negotiate the price, as Car buying Websites states it is overpriced (by 2700) . When I insisted on a price before I returned they played the car dealer game of let me talk to ---no one ever calling me back the sales person was snippy (Text) and told me the "sales manager" had called me several times that I lied followed by he didn't appreciate me telling him to stop playing games. No one has ever been able to get my cell number right. The first/last price was 750 off the extremely high price reported. They have now dropped the price twice, each time I have reached out trying to come to a fair price. i was offered the original "sales price" as a take it or leave it. Now they have dropped the purchase price to their original offer plus one dollar. The real craziness is we really do like the car and would buy right now for a fair price. I have told them this ever time. They have no integrated. Acura is looking better and better.

They aren't actually offering to bring cars to you to test drive so I went to the dealership. Everyone was helpful and responsive. I got to test drive by myself. Car condition was exactly as advertised. The dealer add-on costs were $2k, including a $1k cloud based security system. Average overall. Bought elsewhere.

Try to ask questions about car and all he can say is schedule appointment so they can see what my truck is worth for trade in

I was a bit disappointed in the negotiations of the sale. I was told you could. But we have a great car and Reggie was the one that came across as honest, trustful and still realizing that I wanted something gave some of the price off.Thank you Reggie. Yes I would send all family members to you. And friends!!

I was very happy with how they worked with us. There was no pressure to buy. Austin was very helpful in getting all the information I wanted for the used truck I was looking at. Sage the finance guy also.was no.preasure yet explained things very well. I am one who hates buying used vehicles and dealing with car salesman yet my experience at Klien Honda was very good and I would return

The outcome was not what I wanted but the salesperson was helpful during our few days of back and forth emails.

Lauren was very patient and responded to all questions very well. She is a pleasure to work with.

I found a vehicle here! Morgan was a terrific Saleswoman and it was the easiest and most relaxed car purchase I've ever had. They are very nice, lowwww pressure, and helpful. Thank you! Gail

Had an appointment to test drive a new CR-V. The sales person with whom I had been emailing back and forth was not even at work the day of the appointment. Given a price by another sales person but then the price went up when we got to the final decision. I ended up buying one that same day but not from Klein.

Responded

My salesman super outgoing, knowledgeable and overall very helpful! 10/10 would recommend!

Geoff was very helpful and friendly listening to what I was looking for and giving me options.

The dealer was friendly and courteously followed through. Unfortunately, we found a better vehicle with lower mileage and better deal.

They got back to me the same day.

Was very nice, answered my questions precisely.

Very helpful

Actually enjoyed dealing with Geoff. Nice experience overall.

Great internet specials.

Had a wonderful experience, upon meeting Q Ali. I was able to get the vehicle I wanted and have affordable payments. I had an amazing sale person, Q Ali. Q was able to help me get the perfect finance options, that worked for me. I definitely have and will recommend my friends and individuals looking to buy a Honda in Seattle area go to this dealership. And ask for Q Ali for best possible car buying experience.

Quick responses with requested information

Good

They had friendly service but the sales guy told me my car would have a lifetime warranty. But when i bought it, because it was a volvo they said it didnt.

Great buying experience. No issues at all. Would go back to them in the uture

While the sales people were nice, the car was misrepresented. It was in much worse shape than advertised. I specifically asked about the body condition when I called. They neglected to mention the sizable dent in the 1/4 panel. Water sloshing in the doors. Clutch about to go. It was a waste of my time.

Very good

Great follow up and communication. Kept me well informed. Son decided on a car not in their inventory but will definitely consider for future purchase.

Very positive.

The team is definitely very responsive to emails although their internal communication needs some work. Or maybe they need a better CRM system? My initial contact informed me that they do not conduct remote transactions and that I would need to be on-site/in-person to make the purchase... I informed them I am from NY and would not be traveling to make the purchase but very interested in the vehicle and asked them them to contact me if they changed their minds about remote transactions. The next email contact was for a follow-up asking what I'd need to make a purchase... I again stated I'd like to conduct a remote transaction (referenced and copied others on the email chain). I have not received a follow-up call as I'm assuming their policy on remote transactions is non-negotiable. Received a 3rd email contact (already copied on the previous email chains) asking again what I'd like to make a purchase... I left a voicemail again asking to conduct a remote transactions. Currently awaiting a reply... not actually expecting a reply though given the trend with the assumption that they are not willing to conduct remote transactions. Still interested in the vehicle so fingers crossed someone higher in the company notices and will call to let me know they are willing to work with me on a remote purchase.

Worked with Geoff and he was great. No high pressure. Love my new car and love the free oil changes and warranty.

We caught them on a holiday weekend so the pictures I asked for took 4 days but that is not a negative. I had them within an hour of them opening on Tuesday after the Holiday Weekend. This was not the vehicle we were looking for based on color alone so having the pictures saved us a 20 mile trip, 40 miles round trip. Very responsive to my intial inquiry and very professional.

I would have to say that this dealership was wonderful! They kept in contact with me about a car that was on the internet that was going to be available. I drove an hour and a half and was not disappointed. Evelynn, Walker and Reggie were so helpful. I would recommend this dealership to everyone.

Have not purchased the car yet but I have been emailing back and forth and they're very quick to respond. Will be going up there this weekend.

Great Follow Up and Communication

Excellent customer service

Excellent customer service and great experience- and I ended up not buying a car from them.

I called on a car and they told me it was in the shop and not available yet. When I called back they said they sold it while still in the shop. They did not offer to sell it to me while it was in the shop. I was not happy.

Was dealing with a sales associate that did not respond in a timely manor, I ended up missing out on a possible purchase because I was not kept informed as to the status of the vehicle.

I very much liked Klein Honda. One thing i didn't like is I felt rushed. I understand that the finance guys and the sales guys do this all day, but coming from someone who has never bought a car from a dealer, I felt rushed. I mean we are talking about thousands of dollars of debt if you choose to finance a car there. I don't know about you, but I do not like being rushed into such a decision. and I wanted the car! I was ready to pay for it right there, but I still somehow felt like i was just rushed through their paperwork.

They are keeping in contact with me. We have not visited their showroom,but they seem very professional judging by several follow-up emails.

I had a great experience ....so much so I bought a car! There staff from the receptionist, computer specialist, salesman and finality the finance guy were awesome couldn't of done it without them:)

Contacted me several times offering assistance which was nice.

I was going to stop by for a test drive, when the salesman contacted me again to let me know that the car actually wasn't on their floor yet. He said he would contact me when it was, but I still haven't heard back from him.

This dealership was very helpful. The car I was interested in sold just as I was heading their way. But they asked good questions to know what I needed and was looking for in my next vehicle. They gave me a couple call backs to see how I was doing in my search. When I told them I had found a car and bought it, they were very happy for me and offered congratulations.

Didn't buy from them but super nice and very professional.

These folks have made extra effort to communicate and answer all questions in an honest fashion. A bit of a drive but they are offering more than average warranty and great sales staff. Probably in my top 5 places to buy once I settle up from someone totaling my previous car. *Note: They do not seem willing to negotiate via phone or email so plan to visit their location to work any deals beyond what is shown.

Response was quick ! Great people to work with !

We purchased our car from this dealership.

Very rude salesman

Thoughtful, professional, courteous. Highly reccomended!

I inquired about a vehicle and received a quick response.

Called back promptly. Looked at one of their cars. Very good customer service! Liked everyone at dealership. Found car we wanted elsewhere though

Austin was an awesome sales guy!

Truthfully the best auto dealership I've ever visited. Told them what I was in the market for and that is what I was showed. Not pressured at anytime to make a purchase or look at other vehicles. When I returned a second time to look at a lower priced vehicle they were able to work the cost of the vehicle I originally viewed to my price range in 5 minutes. Whole purchase took less then an hour. Anyone looking to purchase a vehicle should see the folks at Klein.

When I asked if certain maintenance requirements had been met-- the vehicle suddenly became unavailable.

We called for an appointment since we were coming from out of town. Arriving at our scheduled time, we found that the two cars we had stated interest in had dead batteries, so had to wait for our test drive. Otherwise, we had a good sales experience and ended up buying a different car.

They responded promptly and were very professional.

Super communication

Vehicle had a damaged rear door. Was told I need to purchase first, then they would repair. "Purchase and then bring it back and leave it for a few days and then you can have it back." Not sure how other dealers would have handled this situation, but I am not going to buy a damage vehicle off the lot. The pictures on the website only showed the left side of the vehicle, not the right side with damage. Six different sales people called repeatedly and I told them all the same thing - fix it first, then I will buy. Borderline harassment.

Very quick response. Very polite and personable salesman, and not pushy at all. The only negative is that the vehicle was priced way above book value

We ended up paying a fair price for the car (after MUCH back and forth), but I tried to call after we drove off the lot because of a problem that had cropped up with the dash lights (which my husband fixed) and they never bothered to call back. I would probably not shop there again, but I am happy with the car.

Confusing because multiple agents responded about the same vehicles and listings were wrong and turned out to not have the features I required.

fine

Very helpful

Great car, great service. Very happy!

Good communication regarding my inquiries via email , but they didn't have the vehicle that I was looking for.

Car was sold already.

I made an appointment to see the car and it was sold before i could see it.

When we arrived the car we were interested in was in the process of being sold to someone else. They had nothing else we were interested in. If your not looking for a Honda, look elsewhere.

Car was well maintained and priced within fair range. But dealer was not familiar with the make and model, information provided was inconsistent, and level of customer service can be improved.

only a conversation

Dealer responded however there was a glitch in their email system and they missed a few emails. Contact via phone was very good.

Good Service. Easy to work with.

good follow up

Responsive