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Kings Kia
About Us
Kings Kia demonstrates transparency by displaying true unconditional pricing online and provides you ability to calculate your payment on their website so customers can know what to expect when buying their new Kia or used vehicle from our location in Mason in the Kings Automall.
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Today 9:00 AM - 7:15 PM (Closed now)
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9600 Kings Auto Mall Rd
Cincinnati, OH 45249
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Dealer Reviews
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Show older dealer reviews 60
Apr 11, 2020
Very helpful and would visit this dealer again. Did not purchase from this dealer but they were great to deal with, just found a better vehicle fit for us at another dealer.
I was contacted immediately by email, text and phone. I was told the car was still available and the hours of operation. I have not gone by yet
(waiting on spouse), and only received a follow up email - which I thought was respectful - no one is pestering me just letting me know they
are available when needed. Nice approach - not pushy at all.
Sales rep was awesome! Rebecca took care of us even though we came in later in the evening. We live 45 minutes away with a dealer ship that is just 10 miles away from our door. We will definitely drive the extra miles for as well as we were treated best dealership experience we have ever had!!!
Apr 4, 2019
Great costomer service and prompt
Dec 24, 2018
Friendly and helpful.
Sep 24, 2018
I was contacted by the dealer to tell me the vehicle was sold...then told it was still available...then told it was sold again....lots of text messages. Confused so I decided not to go to their dealership. Customer reps were nice but uninformed and not helpful.
I contacted Kings about a car with a specific trim, along with a few other car options I was considering. They responded that day with a video message personally for me. By the end of that day, and later on throughout the week, I was in contact with a sales member. He (Kris) answered all of my questions, set up an appointment to meet face to face, and eventually sold me the best car for me. The car was ready for me to test drive as soon as I arrived at the dealership. The staff were all easy to work with, friendly, and I felt that I received the best deal I could get. I will definitely recommend them & remember them in the future when buying again.
These guys and gals are amazing !! Sam was my salesman and Mario took care of the paperwork for me. Went to look at the vehicle loved it , it was everything they said it was. Very upfront and a pleasure to deal with. When I went to finally finish the paperwork we were in and out in less than 45 minutes. I highly recommend this team and will definitely be back when I need a new vehicle.
Apr 23, 2018
They responded quickly.
Dec 22, 2017
Great experience! Professional through out the entire process.
Nov 22, 2017
Very polite and prompt in returning my call
Nov 22, 2017
Wonderful experience. Very accommodating sales staff. Would recommend them.
Jul 14, 2017
Very helpful, but I need a lower price new vehicle.
May 25, 2017
Everyone that. came into contact with at this dealership was friendly and professional. I definitely would refer family and friends.
Apr 30, 2017
The process was beyond the amount of time I felt was tolerable. Never received direct answers about loan information. They acted as if my business want needed so I took my business elsewhere and never looked back.
Dec 7, 2016
Great. I found the car on cargurus.com on Wednesday and picked it up on Saturday. We were in and out in less than two hours, and the car is awesome. Nice sales guy (Eric) and the finance guy was helpful and didn't waste our time.
Oct 30, 2016
Good communication. Salesman was helpful.
Aug 31, 2016
Jason was great to work with as well as everyone involved in purchasing our vehicle would highly recommend this dealership . No high pressure sales here and got a great deal . transaction was smooth and processed quickly .
Jul 12, 2016
they contacted me right away but I was told that the car was going to auction.
May 18, 2016
Did not make a transaction. Mainly because they were not flexible on the price and fees. It was take it or leave it deal so, I left it.
May 10, 2016
They were very efficient in responding to my emails and text messages.
Then when at the dealer to buy the vehicle, the whole process took only 2
hours which isn't bad compared to some dealers. The salesman Sean was
great to us.
Apr 29, 2016
Worked with Paul, super easy experience. Fair pricing (I shopped all over). Made us feel comfortable. Thanks!
Mar 24, 2016
Have worked with the dealer, so pretty good response.
Feb 9, 2016
Best thing I have ever done, painless, Phil was great , if you are in need of a vehicle you need to check them out !!!!
Feb 7, 2016
Friendly Staff.
Jan 31, 2016
No hassle, didn't pressure us into a sale, we will
definitely be back
Jan 26, 2016
They responded quickly to my initial
inquiry and asked if they could text me. I
said yes and received a text asking if I
had any questions. I asked 1 but heard
nothing back for 4 or 5 days. I then got a
phone call from them. I said well I
bought one from a different dealership
and all the guy had to say was...well I
guess I dropped the ball on that. You
think???
Dec 8, 2015
Can't say enough good things about Kings Kia! Buying a
car is a pain. I usually feel like salespeople are being
dishonest or that I'm being taken. Not here! They treated
us fairly, didn't try to push a more expensive car on us, and
everyone we came in contact with from the financial person,
to the salesman, to the manager was genuinely friendly and
helpful. I highly recommend Kings Kia!
Sep 29, 2015
Dealer responded within 2 days. Salesman was attentive and courteous. Allowed a test-drive. Made needed repairs. Purchase made.
Sep 11, 2015
My saleswoman was AMAZING and they really helped me as
a first time buyer. I didn't have insurance, and she helped me
get set and and ready to go. I will definitely work with them in
the future and suggest my friends do the same
May 26, 2015
Won't list price, will not follow up with
customer.
Apr 27, 2015
contacted me a couple times and updated me on new vehicles! would have bought from them but found a different car I liked.
Apr 23, 2015
Great price and great customer service.
Jan 16, 2015
great
Jan 16, 2015
Was listed on the website so I contacted them. Customer service was great and they did everything they could to try to get me into a car that fits my needs. 5 stars for customer service. However, they emailed me back and said they were sending the Nissan Xterra to an Auction because there were things wrong with it (they called it a mechanic's special). I didn't see this listed on the post so this made me feel very hesitant about buying a car from them if they were not willing to disclose this up front. Glad I saw the car when I did and not a week earlier. Only 1 star for trustworthiness.
Dec 13, 2014
Responsive.
Dec 10, 2014
Five stars! Friendly and VERY helpful!!
Aug 8, 2014
they followed up - polite - but nothing that helped me
Jul 7, 2014
Bought a car from them. I went
back twice to pick up the car.
Not gas, or cleaned. Stickers still
in the window. They said to bring
it back a third time and they
would clean it. I never went back.
Jun 10, 2014
Good dealership
Jan 9, 2014
I contacted them. They were very
responsive, if all goes well we will
have us a 4runner tomorrow
Dec 16, 2013
great customer care. excellent customer service
Dec 13, 2013
Ok
Sep 28, 2013
responded but didn't have the car that was priced unusually low...very
eager to find something else
Aug 9, 2013
Jeff was very helpful and easy to work with. We end-up buying a car
someplace else but I would definitely work with Jeff again.
May 28, 2013
Quick
Sep 18, 2012
Sold a car right out from under me. Some people "look" like they have more money when they walk in the door. When I said I would pay cash for the car, guess I didn't "look" like I had that much. Will never go there again, and will never recommend them.
