Kian Motors

Great dealership with newer cars in like New condition. Sales rep was kind and allowed me and the wife to testbdrive with no hassle. Real cool people.

Good customer service. They reached out to me quickly and have been.

Team member very helpful. I would like more information on the vehicle. Appreciate team member contacting me. I would like more information on financing. Thank you.

Very prompt and professional on Q ,When responding to my request

They responded quickly.

I was initially concerned about trust, but the staff is extremely professional, and they also offered me online delivery. So far, everything has gone smoothly; the car has been delivered for two weeks and I am pleased.

They worked with me very well.

Made offer but wasn’t able to come together. Speedy response.

Good job, I wasn’t interested in the interior

Great

It was a good deal and the dealer was so friendly

The dealer was very timely and courteous in reaching responding to my request..The listing was accurate!

Fast and friendly

Quick response.

Seem to be good folks but decided against the vehicle they are selling

Response was quick

Great experience.

Almost had me drive out for a car they no longer have. They need to be updating their inventory accurately

Only one conversation via email. I sent a reply and have not heard back. Auto still on web, looking to hear back. Maybe it's actually sold.

I wasn’t contacted until 3 days later then I received a message that said “car was sold”.

Nice young fella

Good transparent communication with this dealer.

They were great sales guy (Fred) and the finance department guy was very helpful tried as hard as to get me into something.

They were very responsive and friendly. Also very easy to work with.

I was over an hour away so I needed to do most of the deal over the phone & email. They helped me out quite a bit & made the drive over there trusting that what they'd said over the phone would pan out & everything was great.

They were responsive and polite.

Overall was a very cordial experience. The car of interest did have an unexpected issue with numerous scratches and very small dings in a local area near the driver's mirror.

Although I did not purchase a vehicle from This place because vehicle that I was interested in had sold. The communication was good. The salesman that I was in contact with reached out to me in a timely manner. Very professional.

Couldn't get dealer to return my calls. Car was sold before they got back to me. Initial request for info was handled quickly and was very through.

Awesome and very Professional

Great sale nice price,

Very friendly and responsive. Got approved thru website, took a test drive and signed papers. Covered all my concerns.would recommend Erick!!

Excellent response and very knowledgeable sales associates. Thumbs Up

Great support

Dealer was great

Excellent and courteous service by all sales and other staff personnel. Good selection of vehicles. Found and purchased a car. Price was right.

Everything was so easy and the car has been wonderful so far!

I bought a 2016 Audi Q5 from Kian Motors. It is still a great car and if I ever get tired of it I will buy another one from them. They really aren't like the usual salesmen.

I've been in the market for another vehicle for sometime now but dreaded going to the dealership. Nick was the best. This has been the easiest and fastest experience I've ever had purchasing a car. I highly recommend Nick at Kian.

Very personalable and professional. Have nice selection of vehicles. Josh was very informative and really wanted to make sure we were happy with our purchase. Will check with them again in the future for our son's vehicle purchase.

They were really cool, nice and helpful with our process of buying a car! The car we got from them is really clean, drives really smooth and in good condition!

Purchased this car! Great experience

Thanks guys you’re amazing, really good prices on my new car. I hope you sell more and more, you deserve it. Great attention.

So impressed with the service and knowledge about the vehicles. No hard sell, and very professional sales people. Kian Motors is a pleasure to deal with and really worked hard to find me exactly what i wanted.

Fast Easy Great service Great deal. Have to go see my guy nick again for my next big purchase

Best car dealer and the car I bought was in very good shape and very clean.

Awesome dealership to buy cars from. Very easy and straight forward experience! Highly recommend

Kian Motors was there the whole way!!!! Thanks Alot!!!!

Great customer service. Said it had a clean carfax and it has clearly been in an accident. When we brought it back they said the were un aware of the problems and said they would return it to the auction.

Loved the car (and bought it) but the car had $3k worth of issues within 24hrs. High rating only for integrity, professionalism, respect, courtesy and not giving me issues on returning the car for my money back. Would do business with them again.

Kian Motors was easily the best truck buying experience I have ever had. Nick was amazing from start to finish, and the service after the sale has been second to none. I have already recommended them to some others and will not hesitate to do so in the future!

Good

5 Stars!

Peter is an awesome salesman. The car was delivered timely. No hassles or pressure sales tactics.

Fast Response from dealers

Great communication

The dealer was really prompt in getting back with me on my inquiry.

We had the best service with this dealership. Walt and Nick worked with us knowing we were buying and traveling from out of state! If you want the best service and accommodation go see them! Thank you Kian Motors.

Impressive group

We purchased a 2020 Jeep Wrangler with 6K miles. The dealership helped coordinate getting new bumpers, running boards, wheels & tires on the car that we wanted to add. Very nice dealership and would recommend 100%.

Nice small preowned dealer. Mostly sport-luxury vehicles. Squared away staff. They were short handed, but worked hard to do it right. Sales not too mechanically savvy.

Quick response. Helpful. Unwilling to deliver the car. Gave up after a week of trying to get them to work with me.

Great!

Great

Very professional and friendly

Responded

Very professional

Responded with great photos and answered all my questions.

Have made it easy!! Went out of their way to make a deal!! Outstanding!!

The salesman was very knowledgeable and helpful! We did not buy this vehicle, but their customer service was great!

Walt was quick to respond and the car spoke for its self. During the times we are in with covid-19 Kian Motors did great by respecting my space and I felt welcomed and safe. Highly recommended experience.

Larry was great to work with. Very straight forward and everyone was super nice. We bought a 2017 Honda Pilot Touring at an excellent price! Would definitely recommend!

Excellent customer service! THEY SALE MORE THAN JUST BMWs!! I was in an out in less than an hour. Were more than fair with me. Again, thank you Walt and Nick.

Got back quickly and is staying in touch w me

A great experience! Would’ve been 5 stars but the vehicle was smoked in, not mentioned in listing. Easy in and out cash purchase. Would definitely buy from them again.

Ali, Nick, Sam, Donald and the gentleman who loaded the BMW onto my trailer worked together , like some well oiled machine. No tactics, no dealer-centric scripting where the salesperson pushes their agenda like a strict policy where one either takes it or leaves it. These guys are either trained in customer relations, or hire only those naturally befitting their ideals or identity. Every individual I named, obviously must love what they do. Their approach with me was tailored to my needs, my advantage, I talked, they listened and made the deal happen. My experience though nice, was also quick yet thorough. This outfit is made up of professionals. In a highly competetive used car industry, where acquiring new customers and quality vehicles come at a hefty price, so these guys focus on retaining customers by treating each person as individuals, and consistently providing an inventory at competetive yet reasonable pricing. My daughter loves her BMW 528i,

I bought this car on trust and kian motors held up there end of the deal i flew across the country to buy this car on there word it was good. Financing was a breeze with no hidden fees .good job great car

Contacted me immediately Very helpful

The staff was very helpful. Since I live so far away from the dealership I had not seen the car. The Volkswagen was not going to be able to meet all of our needs so I therefore looked at a 2013 Honda Accord. Purchased the vehicle and was pleased. They were nothing but helpful and courteous.

Extremely helpful. Went above and beyond to help us. Car broke down on way home with a completely unforeseeable problem that they could have said wasn't their problem, but arranged for it to be towed back to their place and fixed at no cost to us. Will recommend to everyone looking for a great deal with great people, esp. Sam.

Dealer responded quickly

Waste of time, they reply back once then you never hear from them again.

Quick response and had the information I needed.

Responded quickly, were very helpful, answered all my questions. Unfortunately, couldn't get my mechanic out to look at the car i was interested in before it was sold so i don't have any actual purchase experience with them. I would go back to them in the future.

Very good response and very courteous. Told the truth.

Drove from Austin to dallas after talking with the salesman just to find out that this vehicle was in really bad condition. Unprofessional service ranting on on how much experience they have when a simple call can save someone a lot of driving. Really unprofessional. The a/c unit in the back is broken and the moon roof as well and a whole lot of chippedd paint on the body. They knew this prior to my arrival. Again the Ford expedition was not as depicted on car gurus. Sure its a clean car on Carfax but it does not detail what's really wrong with it. All these issues can lead the buyer to spend more on car than what it's worth. on top of that they charge the buyer with a documentary fee of 125.00 that is not required by law. This place is not looking out for the buyers interest. This is a humble opinion from someone one that drove 4 hours to look at the red Ford expedition xlt. In my opinion it's not worth $15,163.26(cost after tax).

Dealer was very professional anf helpful, although this vehicle was not the best fit for me they attended me and my questions professionally and adequate.

Communication was great, every thing on the vehicle was as advertised, and more. The car had been put in the garage because it had stormed the night before. So when i got there driving for 4 hours i didnt see the car i was a little disappointed and thought the worse. Then didnt know what duilding it was so called and then finally got down from the car and walked over and met the sales manager told him about it and he did apologize for that. The car was driven out of the garage for me to test drive. The customer service was great. Overall i was impressed by the dealer ship and the vehicle i would recommend anyone to go. i did buy the vehicle thanks nick and kian motors

Sales staff was helpful

Kian was very responsive and helpful. They are pretty busy and I did not purchase the vehicle but I felt comfortable with them.

The GM was very polite and friendly.

Wasn't pleasant. I was told my income verification wasn't credible because the past three months of weekly checks I submitted were handwritten from the company I've worked for for 7 years.

I didn't end up buying a car but they were very helpful, friendly, and responsive when answering my emailed inquiry. They even sent me a dozen close-up photos that I'd requested since I was too far away to test drive the car.

Dealer contacted me and told me that the car had sold before I could go

Sam is amazing and have great customer service. He was solely the reason why I’m buying the beautiful BMW. It’s clean and one of the nicest in the market.

Responded quick to questions I had

They were nice but to far out

They do communicate well but the car wasn’t what I wanted

Received a response to all my question, no issues with dealership customer service.

Worst experience of my life dishonest would never purchase from these people travel 400 miles to look at a car with cigarette Burns

Excellent car buying experience.

Called two separate times in regards to a car on their website. Spoke with two separate employees who both told me they would call me back and neither one ever called back. Pretty poor customer service when someone is trying to buy a car and can’t even get a phone call back.

Guy I spoke to was nice and informative.

Very helpful and amiable. We love the car and their service. Would definitely come back a next time!

Dealer responded but after checking insurance quotes, vehicle would be too costly for me to insure, even with my good driving record.

Fine

They said they would get back to me but they didn’t

Excellent

Responded promptly, very honest

They were quick to respond back to me even though the vehicle had already been sold

When asked if the car had any known issues, they replied with honesty!!! It was much appreciated that they admitted it had transmission issues. That explained the low price on the car.

Great experience overall and great customer service

Spoke to Nick & he was very proactive.

Very diligent, and patient. Tried hard to help me, overall good experience

Great

Positive feedback. Answered all of my questions.

Responded quickly with Carfax information but I was looking for actual mechanical information not basic maintenance. I was told it is not available.

Goodresponse

The Dealer responded to my message about the car I was interested in. Seem to be helpful.

They are helpful .

Nick, was very knowledgeable and very helpful. Great customer service and he helped me get the best deal. Would do business with them again even if it means I have to drive 1 hour.

Both Sales men were excellent and friendly. Very respectful and not pushy. I would do business with them again.

Responded fast, but too far from me.

Great car buying experience.

Automated response but no follow up at all.

Top notch customer service...

Responded to my request for Car Fax information and followed up with an email offering to assist my search.

They responded to my email in a timely manner. My question was answered. Thanks

They contacted me after my third message to them then when I couldn't make it out of Houston because of the hurricane, they didn't want to talk anymore

Promt reply.

Maybe 4 star, preowned salesmgr great, made my final offer, got it, very few car issues, mgr responded to issues, work in process on that. Need more time to see full outcome. Warranty by GM not being fullfilled.

Great service and buying experience.

It was a good experience. I was hoping they would come down a little more on their price, but they did not.

Nice sales people

Good response time, willing to work with customers.

I got 100% approved with my Credit Union to purchase a vehicle from this Company, after speaking with the salesman and providing him with everything he needed to get the paper work started, since "He was well aware" I was driving from a location which was over an hour away to purchase the vehicle listed on his site. Furthermore, I requested he wash the vehicle because I was in fact buying the vehicle. I arrived at the location, the vehicle was sparkling clean and I was told to wait, because a lady walked in about (15) minutes prior to my arrival to test drive the vehicle in question/that we worked on all day. The young lady eventually purchased the vehicle as I patiently wait over an hour to close the deal. I was told first come, first served which was fine, but left me with a bitter taste in my mouth about the Company. Maybe it's just me..I also notice, that there are additional fees tacked onto vehicle sales from this company as it is advertised on a 8x10 piece of paper, displayed in a frame and placed on a desk. Be sure to inquire about additional fees when purchasing from this company. PS: The salesman was courteous though.

Quick response. Easy to talk to and very good selection of cars here. Best in the area in my opinion

Fast response on information requested, and sent car fax information.

The dealer responded to my question.

Comfortable and professional

Gave me the info I need to know

Fast call back

The car drives smoothly and they stayed later than opening hours to complete the sale. I liked the way the car drove and looked a LOT and it was still under bumper to bumper warranty so I was not concerned with mechanical defects and wanted to buy this car. I should have DEFINITELY looked at the front bumper closer. The car shows no wrecks on carfax BUT somethign definitely happened with this bumper and they did a quick cover up job. It has fog light holes but no cover or lights. The bumper literally started to fall off on the right side, it looks ugly if you look close so thats very disappointing. Theres also huge gaps under the headlights between the bumper. I blame myself for not looking carefuly at this bumper but for them to sell a car that would have the bumper practically FALL off on one side is ridiculous. The car was priced much lower than market value so that is the only reason I am not enraged..but still disappointed. To be honest I do not make a lot of money and this was a big purchase that I was very excited about being able to pay for and to have the bumper fall off without the money to repair it 2 weeks after I bought it really upset me. When I took it to the Dodge Dealership for an inspection they also verified that something had definitely happened to the bumper and that someone did a quick cheap job to just get it together.

They didn't offer to let me drive the vehicle. The only key was a Dodge Fob to a Chrysler. One of those you can pay here.

Looked at the car on Saturday , made an offer and told them to call me Monday. They never called or counter offered.

They worked VERY hard to keep us happy. I am happy with our purchase and their customer service. Good and honest men!

Responded with an email. Did not deal with them directly.

Car was a little rougher than pictures led me to believe. Found a nearly immaculate 2012 with 15k less miles for the exact price. Kian's car was priced low, I just found a slightly better deal.

Great customer service!

Very good

I received a call right away! They were very professional and I baught my car!!!

The car had hail damage. When I called to inquire they said it was LITE hail damage and could hardly see it. When I arrived to see the car it was covered in hail damage. So, wasn't plzd to see how much was there. However, they were nice and I requested a damage estimate and they were happy to help me with that. Mechanically the car was perfect and the price was below what I had been looking at. So, was able to stay within budget.

Talked with them but did not buy.

The manager added 1000.00 to the price of an Audi that was listed as a good deal. I was paying the car off in less than 6 months. I bought an Audi elsewhere under better terms. I'm a local college graduate and military veteran.

Dealer responded quickly after inquire. Lot of info in reply.