-
Today 7:00 AM - 6:00 PM (Closed now)
Key Acura of Reno
About Us
-
Today 8:30 AM - 7:00 PM (Closed now)
-
11550 S Virginia St
Reno, NV 89511
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Dec 1, 2025
They gave me 1 day to decide if I wanted the car because it was listed for the wrong price and they would be increasing the price
Aug 30, 2024
Quick response. A bit of a struggle get them to come up with an OTD number, though they did eventually provide one.
Jun 26, 2024
Amazing sales ppl
Show older dealer reviews 34
Initial sales person was very helpful and responsive. Provided honest feedback and agreed to sales price plus trade in cost after consulting with the manager. Then assistant manager lowered trade in value and wanted to charge double for transportation fee. Deal fell apart due to assistant manager inability to negotiate fair price. Essentially I agreed with sales person but assistant manager caused deal to fail due to not honoring sales person agreement.
Jul 19, 2023
Frank, David, and Mike are the most helpful, knowledgeable, honest and nice people I
have worked with in a very long time. The entire staff at Key Acura is just a pleasure to be
around. I can't remember every single persons name, but I can tell you everyone was very
nice and accommodating. They have a very clean, beautiful showroom and even a place
for kids to play while the parents are talking with the staff. Very safe environment. If I could
give more than 5 stars I would. Thank you Key Acura of Reno for a no hassle, no
pressure. What a great experience when buying a car. Thank You
I went to look at a car on Saturday, this dealership is not five stars any longer, the car was not in good shape and
had a lot of vibration from driving right away, and when I got on the freeway the steering wheel was visibly
shaking and sales person brought it to service dept, who said the car is fine basically a car that go 65 miles an
hour on the freeway has a aggressively shaking steering wheel is satisfactory for Acura to sell, amazing.
Please note I had a Yelp Review from 2015 giving them 5 stars, which is what this review is referencing.
Was a very smooth transaction. No pressure, clear, concise documents, and very polite and professional staff
Jun 15, 2018
Response from current dealership:
Thank you for your kind words. It is our pleasure to serve you.
Mar 12, 2018
Dealer made some rude comments. He asked if he would "need a helmet" when I took the wheel for a test drive. (Perhaps he thought it was humorous). When asked if they would come down on the price, he responded "Why would we?" I had planned to bring an associate to look at it again, but I cancelled the appointment. Went to another dealer and had a fabulous experience, great interest rate, great price and bought a new one!
Mar 14, 2018
Response from current dealership:
Anne, Thank you for taking the time to send in your review. Your input will help us get better. Please accept our apology for any humor that may have arisen in your visit. We continually strive for professionalism in our field and there is no room for humor. As for pricing of our vehicles; in our current digital marketing world we need to provide a fair and aggressive market based price leaving no "wiggle" room. We are competing with every vehicle in the United States market at all times, so our prices are set and reset daily based on real time market data. The reason we do thi
More ...
Feb 17, 2018
They have reached out to me and I'm still in the market just haven't decided on which car I want...
Jan 22, 2018
Great
Dec 22, 2017
I had several questions and Kim was very quick to respond and was very
knowledgeable. All of my questions were answered and she was very
polite and kind. My experience was fantastic.
Dec 9, 2017
Amazing experience frank was very helpful. Very honest dealership and Sales people and awesome waiting areas aswell. Flew out all the way from Los Angeles and the car was in immaculate conditions!
Sep 26, 2017
These guys were terrific. No hassle ,no bull. Bought a used car and was
treated like I bought top of the line brand new car. Deal done in an hour.
Jul 6, 2017
The experience was good. I did not purchase this car because the CarFax accident details were a little hazy
Jul 2, 2017
Very prompt. Very professional. Very helpful!
May 10, 2017
The dealer contacted us by email. After further investigation, we decided we were not interested in this particular car. Still interested in a Venza. Did not have a peronal conversation with dealer other than email. He was responsive.
I was disappointed with this dealer. I had scheduled a test drive for Saturday Morning at 10. When I arrived after driving 1 1/2 hours to the dealership, I was informed the car was no longer available. I was fully prepared to purchase the vehicle.
This inability of the dealership to communicate with me prior to my trip was inconsiderate and a complete waste of my time and will not return to or ever recommend this dealership.
Mar 22, 2017
I had a pleasant experience with the Infiniti team.
I would recommend them.
This car sold before I could get there but the salesman showed me another that was even more perfect for me. The price was fair and the process was smooth. Although I bought an older car, I was treated like a VIP from beginning to end, starting with the salesman bringing the car to my office for a test drive, to everyone in the dealership introducing themselves and shaking my hand. I have even received follow-up emails from the General Manager, offering any assistance. Top notch outfit!
Dec 12, 2016
They never called me back so I went in and scheduled an appointment. Their
service was ABSOLUTELY HORRENDOUS. They talk down and treat you
like you're garbage. Hated every second... offered sticker price and they said
no thank you. Stay away if you value yourself. They are the worst.
Nov 22, 2016
They were very attentive to my request for more information and sent numerous emails to follow up, plus they advised me that the car had sold.
Sep 10, 2016
Very clean car. I couldn't negotiate much off the asking price, but feel I got a
nice car at fair market value. The sales manager agreed to throw in a free
brake system flush to bring all maintenance up to date. Very good after sale
communication. Highly recommend this dealer.