Ken Garff Ford West Valley

Good follow-up

Very nice costumer service a lot of help

Good

I called in a 2016 Yellow Ford Focus ST. When I enquired about the vehicle I was told the Ford Focus ST I wanted to see couldn’t pass emissions. Why is a dealership posting cars that can’t even be registered? This was a dealership and this information was not included in the vehicle description. If I hadn’t called I would have wasted an entire afternoon chasing a car that couldn’t even pass emissions.

They responded promptly with professionalism but unfortunately someone else beat to the car I was trying to get but I would still recommend this dealership and their amazing staff

Andrew was of great help. Not pushy

I can't say enough good things about this entire automotive group. Great employees that go above and beyond to make you feel welcome and wanted. Very informative

Worst vehicle experience I have ever had. Told the salesperson I was buying the truck and they sold it right out from underneath me. Terrible, terrible, terrible service. They do not care about people only making a sale. If you buy or deal with them you have been warned. Management will give you some stiff cold excuse, this place is a joke!!!!

They responded quickly and have followed up frequently. I have not bought a vehicle from them yet but they are certainly on the top of my list when I decide to buy. I communicated with several employees and they were all very courteous. Would highly recommend!

He was excellent, but we already had a car on hire.

Great positive experience

Dealership was very helpful.

I was very pleased w/ this dealers speedy response to my inquire. No complaints at all!

Very nice & helpful

Great price, easy and wuick

I am giving one star because they salesman, Lilly tile me they car was sold after I arrived at the dealership. She had my cell and shed did not tell me the car was sold until I made to the dealership. It was very disrespectful and disappointed

Got the car I wanted I'm happy

Vehicle I inquired about was not not as described. Flew from Denver to SLC to make purchase. When I arrived I was disgusted by the vehicle condition. Scratches were much worse than pictured or described. Was told the vehicle had very tires on it, they were worn done to the wear bars. Lost $500 deposited that I put down on the vehicle after I bought my plane ticket. No attempt was made by the dealer to make a sale. Didn't even offer to put it in the detail shop to see if the scratches would buff out. Would not negotiate price at all. Worst car buying experience I have ever had.

Responsively

Worked hard to get the deal I needed

The salesman I worked with was awesome! Unfortunately, things didn't work out like I hoped. Andrew Sorenson was great to work with.

Was contacted by sales via email. Followed up with test drive at dealer. Nice truck but decided to keep looking for a similar truck with long bed.

They responded promptly and followed up.

Awesome

Responded Quickly. Excellent Customer Service.

I am always skeptical and hate the runaround at car dealerships. We did negotiate a little which I expected. As an out of state buyer, they worked with me to see the vehicle, make the deal, and finish what they promised. There were no surprises when I showed up to the dealer ship and closing of the transaction went smoothly. I would do business with them again. Rudy, my salesmen was excellent.

They didn't address the vehicle I asked about, but about new vehicles instead.

Fast reponse

Quick to respond, the truck I was looking at online was already sold though. Have a couple of other options I am still looking at.

Great dealer. They make sure you are happy. When I had a problem they made sure it got resolved. Its nice to see a car dealer that cares about their customers, its rare now days but Ken Garff Ford is the best.

Andrew S very knowledgeable and quick in addressing my needs

She was so helpful and friendly. She answered all my questions.

Great salespeople; answered my questions over the phone and offered to take a video of the vehicle I was interested in. Eventually went in and bought the truck from the salesperson

I purchased the truck. Picking up 2/24. So far so good

Yes they were very prompt and helpful

great

Kourtney was very prompt with getting back to me and with her replies. we were unable to come to terms with the price but I would defiantly contact them again for my future auto needs.

Pleasant courteous staff, good communication. Did not purchase

That was really helpful they were Speedy on the response getting back to me and all the questions I had they answered all of them for me

Dealer responded within an hour of my request for information. The vehicle I was interested in was sold, but they provided other options.

Very courteous and professional

Great to work with . Knoledgeable and friendly staff.

Christian contacted me right away. But as luck would have it the truck sold that same day. I've decided to narrow my search to the Las Vegas area

They were great they kept me updated on what was going on and when the vehicle was ready and time on when I can go see the vehicle

Yes.. the are nice people .

Dealership was responsive to my inquiry. However, I had already purchased a truck.

Quick response. Great service. Not pushy.

Very attentive and prompt in response

Great experience and I recommend.

Very helpful. They listen.

These guys were fantastic to deal with. I'm 500 miles away and they handled everything promptly and efficiently. Can't wait to get my new car delivered!

They were very professional with no pressure.

Consistently checked in to see if we were interested in coming to the dealership to see the vehicle.

Very helpful. The car just didn’t have the options I’d like

good

Bought an SUV online and they shipped it 300 miles. Greatest car buying experience of my life!

Great!

Very kind and professional!

Very helpful and informative.

Great customer service but they should make sure the listings info us correct I was only interested in a manual transmission which this on says it was and it is not

The dealer contacted me promptly, but we didn't pursue the car we were looking at due to the distance it was from our home.

Was able to get the information I needed without pressuring. I enjoyed speaking with the salesman, Mr. Killpack, and even though I went a different direction, would take the time to see what they have next time I am looking for a vehicle.

Very good good follow up

The vehicle sold other than that friendly dealer

Treated very well and will probably buy the vehicle I'm looking at--

Very quick to respond!

They responded very quickly and professional

Simon is amazing! The vehicle I was looking at didn't work out, however, he continues to send me other options in price range, and follows up as well. I will highly recommend this dealership to friends, and family! No pressure, no hassle, no hustle, just genuinely sincere, customer service. Thanks again Simon! You're making this process a breeze!

Had a great experience. Rob Rice is great!!!

They are the best they contacted me right away. Clarissa was great she sent me all the info I needed in a timely manner. I would recommend them to everyone

Sales person Austin was great. They were very busy but he stayed with me through the whole. The finance officer was incredibly efficient.

They do not negotiate price at this dealership. They said that they already mark it down to the lowest price they will sell it for which was a little disappointing. Overall the customer service was good though and I was able to get into a car that I liked.

They called back immediately. They were very friendly and willing to work with my schedule. The did try to accommodate mu budget but in the end we couldn't come to a deal. I would recommend them highly. I did not feel a lot of pressure to buy. He was clearly stunned that I was willing to walk away from the deal, but took it with good grace and was very helpful.

Good

They showed they had a car in stock and they didn't, ordered a car from them in November of 2015, it is now Oct 2016 and the car still isn't here.

Advertised car had sold "awhile ago". Now a couple of weeks later it is still on the website b

They contacted me the next day. Unfortunately car was sold. Good communication.

Very helpful while I was there.

They keep reposting cars they already sold....

Good

responded quickly

The person was hard to understand. Getting info was harder than pulling wisdom teeth.

Great deal on price and very professional staff and service. I would recommend them to a friend. Kudos to Darrel Frank!

Purchased from them but challenge was that some of their modified vehicles didn't have build items built into price--all prices were for stock models and when I went to buy I found the price was thousands higher than advertised.

They did not have this car. They responded quickly

Friendly folks with no pressure buying experience.

Just becarefull wich salesman you choice first check with the general manager of salesman is the best and trust them and they don't have clean, washer and don't inspect the vehicles before put in sales they sales how they take for trade. Don't have specifications in the window or any information for the vehicle. (don't trust a salesman if he said "you buy a vehicle I install the auto parts need the vehicle, come next week or text me they don't call you back or text so becarefull wit this dealer just 3 1/2 star for this dealer next time I take another for dealer....

I would not buy a pretzel from this dealer. The car they offered was a total loss by their own admission. It was going to cost m ore to fix than it was worth. After they put the wreck on the market in an unsuccessful attempt to find a sucker to buy it, they decided to send it to auction. Shady, very shady.

I was treated very well.

Very professional not pushy in anyway. These guys do it the right way. You get a quality vehicle from a team that isn't in it for the money but for you.

The absolute worst. The salesman named Mike actually told me he was not going to play "negotiation games"...this is after he had strung me along for a month stating they couldn't change the price at all from the sticker because Ford wouldn't allow it. He kept saying he was honest but it didn't pass the BS test. Avoid at all cost...go to Morgan UT and work with the folks at Young Ford...they were awesome and over $1000 cheaper.

Dealer often responded with generic emails.

Difficult to get a straight answer to a specific question. Like most dealers they really want to get you to their lot as opposed to working a deal via email.

Awesome salesman

Very good.

All employees were very sharp at what they did.