Ken Garff Ford American Fork

My salesperson Ceasar was outstanding! They really made the buying experience less stressful and I really felt like they were looking after my best interest! And that includes the finance manager! Overall wonderful experience!

I ended up buying a different vehicle, but they were very helpful and Ceasor even sent a video of the car.

They were helpful , considerate , professional and informative . They responded a little late for us to drive out and buy this van - but they were excellent outside of that .

5 dtars

Dealership was very responsive and answered all of my questions

Great support and answered all questions

Quick response, sent pictures as requested. Price on truck was great, somebody beat me to it.

This guy is the best, with his customer service. Needs to be the poster for customer service on everyone's wall

Terrible experience w this dealer. Wouldn’t hold the vehicle an extra day so they could sell it for an extra $1k. Dishonest and not to be trusted.

We had numerous discussions. They sometimes took longer to respond than I would have liked, but they were always courteous and responsive. In the end, I did not buy the car, because it was a bit more expensive than I wanted to pay. Their price was at market, but when all the extras were included the price grew by $5,000 to about $35,000. This was more than I wanted to pay for a 5 year old car that was soon out of warranty on the hybrid battery.

Guys are great responding. Still possibly trying to work out a deal with Sandy.

False listing. The car listed wasn’t actually for sale, but they tried to sell me another similar one for $10,000 more with 2,000 miles in it. Classic bait and switch.

Sales was courteous and helpful. Trying to decide if I want to spend this much on a 10- year-old car.

They were very good . Kept in constant contact with me. I would definitely recommend them to anyone.

It’s been a month since I started inquiring about a trade in here. The internet manager was quick to respond but after day two never heard from him again. Two and a half weeks later someone called to follow up I told them I already gave all my info and was waiting on them to respond and he said he would look into it and never called back. I called a week and a half later to see wtf and a new person said oh yea I have your info let me work on it and get back to you and once again never did. Waste of time and points off my credit for nothing, thanks.

Brandon was wonderful to work with. Always willing to answer questions and give updates throughout the process. When in office finance (Tom/Tony) and Brandon did wonderful and was fast with approval.

they sold the vehicle i was trying to buy while i was waiting on financing, found out from cargurus email that it sold, no word from dealer about selling it while i was waiting on financing, not handled very professionally. it sold on tuesday today is thursday and they still havent told me they sold it out from under me. i'll look elsewhere.

Test drive went great, got approved for financing, took the car home the same day after they finished installing a GPS. Got the welcome call from the bank to finalize the purchase and I THOUGHT that everything was taken care of and was excited to finally have a vehicle and while I was at a friend's house the car got towed away because the dealership put out a Repo. They never tried to contact me about any issues that may have come up so that I could resolve them and it ended up leaving me stranded all night.

The guy sold the truck while I was trying to deal with him on purchasing the truck. Not happy!

It was quick, it went my way, no hassle, no pressure, my sales guy was the best, I just can't remember his name. He deserves all the credit, even called next day to thank me. Great service, high recommend and I love my new car. Thanks Ken Garf of American Fork

Great

Truck that was listed was ordered and already sold. Not ever for sale.

Sales person was helpful and got me the info I needed.

Kris and Caesar are the best

Horrible business would not recommend doing business here. I saw a diesel truck for 20k and took my truck and camper in as a trade in. The value of my truck and camper is 6k they only gave me 2k cause they didnt care for the camper is what they said. Then they didnt even try to finance me on the truck but they put me in a 2014 passet. The key phobs did not work and the ac did not work. I told the dealership I wanted these things fixed before closing the deal. After leaving the dealership my sales rep kris calls me and asks for me to submit the same documents "proof of income, rental agreement, phone bill, and bank statement" this went on for 3 weeks. Never did they call me to fix the issues with the car it was always asking me to resubmit my documents. As a sales rep he should of had those documents on file and he should of called me with a date to fix the car. They sold the car to me at full price when it needed mechanical work. Over all I did not like their service.

Quick reply!

Great sevice

Michael, has been a GREAT help finding me a new truck.

Nice people, very helpful, quick to get back to me

This is an outstanding dealership. Incredibly communicative, transparent and in the end they were very helpful when we ran into a financing glitch. I would gladly use them again.

The car sold itself and was exactly what we wanted, but the young dealer did not have much knowledge or experience- he was just kind to my kids and wanted a sale. Overall working with the dealership was not a great experience. It could have been a bad day, but they couldn’t care less about me or what worked for my family needs or financial situation. They were not flexible and acted like I was an inconvenience to the sale they knew they could make “from other customers that would be more grateful for this offer.” It was not a great experience, it took 4 hours with no hospitality for me or my family, and I wouldn’t recommend buying from American Fork Ken Garff Ford to anyone.

Low pressure. Fair price.

Quick and polite

Great dealership. Exceptional staff

Very Quick Reaponse .

Great response time, friendly honest service

Very helpful

Someone from the dealership contacted me the next day The salesman and his manager were very helpful and very pleasant to work with. They went out out of their way to answer all my questions. And concerns about the vehicle. After a test drive and though inspection of the truck I decided to buy, the sales manager was extremely helpful in putting together a number of options to choose from with my concerns of the financial matters addressed. The finance guy put forth many different options on purchasing the truck. There was some up selling involved, but I felt I was never pressured to accept any of the plans offered. All in all working with Ken Garff Ford was a very pleasant experience.

very helpful

Ken Graff was great to work with. They responded quickly to my email regarding vehicle I had seen online. That particular vehicle wasn't available, but I did purchase one I just love!

I drove 250 miles to Salt Lake City to test drive and hopefully purchase this vehicle. Upon arriving at 10:00 am I received a call from the dealer informing me that another customer had made a deposit on the vehicle three days earlier. I had gone through the trouble of completing an online application for credit and had several conversations with Josh who apparently on Friday afternoon didn't check the status on the computer. My wife and I got a good laugh on the way home when passing the billboards reading, "We Listen". Not!

Great team

Quick and helpful.

Great communication, I speak to Steven at least twice a week. Very easy to work with.

I got a call from Kenny, but never responded because of the other 3 bait and switch scams. Guess what was there when I arrived? The advertised car, ready to roll, at the quoted price, in the showroom. Guess who's got my business, my referrals, and my respect? Oh, did I mention I bought that car from Kenny? Yeah, my new Roush RS is the sweetest ride I've ever owned. I traded in my old mustang for a couple grand less than if I sold privately to close the deal right then. Thank you Am Fork Garff Ford! I'll bet Kenny sees a few Mustang enthusiasts that mention me as a referral. Thanks for taking down the pic of my car once I closed, you guys have an ethical and honest dealership! I wear my Ken Garff Mustang hat proudly!

was contacted once but not much after that.

$299. dealership document fee is the highest in the state. Business manager tried to "slam" us for a $399 "anti-theft registration fee" that really is just a serial number engraved on windows. We were overcharged $40 for the state age- based/property assessment fee and have requested a refund. the salesman was nice. Everyone else wasn't.

Fair

Excellent service and cooperation.