Ken Ganley Kia New Port Richey

Great

yes they contacted me BUT they never returned my call when i asked if the unit was still available to come see and make a deal on I assume they sold it but a phone call would have been nice. will NOT contact that dealership again apparently unless your buying when they make contact you don't matter. NOT Happy

Salesman Anthony was polite, not pushy (well appreciated). Car only came with one POD (should be two). Cost will be 375.00. Feel they should have paid for this.

Asked 3 different people for the window sticker - NADA

Good service.

Good follow up but car sold before I could see it

The dealer did not respond back to me for 2 days. By that point they had sold the vehicle I was interested in. Didn't seem like they cared about my business.

Great car, Great sales staff! Prices do not include dealer lot fees and various expenses. Actual cost before tax and title was 1000.00 higher

Isabella is great. Attentive. Professional and has a get it done attitude without being pushy.

Drove 3 hours to see the car, in the pictures the roof is black.... in person the roof is red.... uck... Also in the pictures they conveniently failed to show the drivers seat, the worn leather.... the seat looks like it came out of a 1970s 124 spider....

From the moment we arrived at the dealer George chamber and the rest of the staff welcomed us and treated us with the upmost respect and made the caring process easy and laid back. I would definitely go back to friendly Kia in new port Richey and just ask for George I’m sure he will give u the same outstanding professionalism that he gave us

The dealership was very helpful. Joe Slater was especially so.

Phone calls only but very helpful

Quick response, but the vehicle was sold. They need to remove the sold vehicles.

Fantastic experience!! Brandon an Joe were great with helping me get the car I wanted..Very easy an pleasurable experience.

Very responsive. Received several emails, but I decided to purchase a 2020 Mitsubishi Outlander SE AWD PHV

Quick response but unless you're willing to tack on an extra $900 dealer fees to the price, don't bother.

Emmanuel was very helpful ,not pushy at all. Bought the car, !ov e it!

Five star service! Thank you!

The vehicle was just as listed, clean and ready for a test drive Staff was knowledgeable, honest and made the whole experience of buying a car enjoyable. I would recommend or refer to this dealership and would definitely purchase here again should I need a future vehicle.

It is ongoing. The reason for 3 stars(instead of higher) is that, even though I am working with one sales rep, others from that dealership continue to email me.

I had the very best experience with Friendly Kia. It's worth the drive.

Very helpful and friendly. Bought the vehicle on first visit for exactly what they advertised with no hidden fees. Included a wash and a full tank of gas! Would buy from them again.

Knowledgeable staff and easy to work with

I was contacted very quickly by Crystal, I was looking and am looking for a 2 door Jeep soft top, unfortunately there was not any on the lot, she did make several suggestions and some that I may explore.

They were very nice and help me and would go back

As with all requests for updates, they are excessive & persistent. I only need one response from one person; NOT, 5+ from each. Turns me off of them completely! HomeAdvisor & others do the same. Borders on harrassment!

Contact and set up appointment to test drive a sonata. Storm the next day. Meanwhile while browsing. I found the car I was looking for. So I did not visit the lot

Was contacted by three different sales people, which confused business. Online prices do not include nearly $2K in dealer installed options that dealer refused to remove, in addition to about $1000 dealer fee. This means online prices are actually almost $3K higher than the advertised price. Then dealer sold car out from under me while negotiating with no warning. Avoid this dealer.

Very friendly. Multiple emails about the car.

I bought a different car from them a 2016 with 20k miles. They only had one remote for it. I found another and took it in to get a key made and programmed. First they lost my appointment, then was told the couldn't do either thing I requested, BUT they could sell me another key and remote that they had in stock. The price was only $258 plus $70 for programming. Imagine that already in stock for 10 times more than can be bought online and a 2 minute fob programming for ONLY $70. Well live and learn, my one and only purchase from NOT so Friendly KIa.

Car was sold...took two emails to actually get the answer.

Friendly, non pushy.

Excellent sales staff and easy to work with through text, email, and phone. Got the rate promised over the phone when I got there and nothing changed, other stealerships should take notice, this is the way to do business for long lasting customers, not just one and done.

Quick follow up, asked questions about what I wanted in a car.

Love my new Sorento, excellent experience at Friendly Kia

Low pressure sales. Prices as advertised. Large inventory of newer used vehicles of all makes and models, including new Kia's. Great team of people who were friendly and actually honest!! Won't shop for a new or used car anywhere else.

Only thing I didnt like was the hefty lot fee being $900! They ended up tackling $2000 of fees(including the lot fee) but I'd say it was worth it. They get you your new tags(if you need them) right on the spot. They gave the car a full tank of gas for me and I get free car washes with that car at that dealership. They are all friendly there and had a cookout while we arrived. I would definitely recommend them!

Dealers communication was fine , but once talks about price got serious; I did not hear from them. They kept telling me they had the best prices in town, but could not even give me a legitimate offer. They told me they would price match like Best Buy.

They are not professional at all There is a trap I contacted them two weeks ago about this corolla. I have been notified that it's available and aftet 2 hours I got a notification that it is sold !! Tbey kept it on car gurus and tbeir website and they try to get your foot in by lower its price from 6500 to $4881 . they claimed that they have a technical issue " that last two weeks!!!!"... They kept email me and send me a voice messages about new cars value which I'm didn't inquire about... They try to bring some serious customer's foot in to sell something differently the thing I considered unethical

Dealer contacted me almost immediately, and was, appropriately, very friendly. We found a used Kia much closer to home, however, and purchased it.

The fine print in CarGurus add indicated they would take $500 off for a trade in and $500 if financed thru them. Dealership said those discounts were included in $13,881 price. I was disappointed but bought the vehicle anyway.

Even though I didn’t get the car respond back quickly

My experience with this dealership has been excellent,, the best by far .

quick response.very nice.

To earn 5 star review , you have to go above and beyond . I believe kia went above expectations, but could've gone beyond for me. Overall my experience was pleasant and smooth .

Professional service and team!

Anthony, Otto and Bobby were great.

Best place to buy a Kia!!!

Everyone was professional, caring and efficient. I live my free car washes too!!

Bought the Kia here with very little hassle!u

They kept there word after sale and made minor repairs. Good job

Dealer did not honor price, but instead required 2800 in fees and protection packages that were not wanted

Anthony called me a few times and was very nice. Unfortunatley the car did not pass their inspection.

very poor. deceptive pricing when advertising their 'deal' on CarGurus. Required of each sale is an additional $1,895 'Vehicle Protection Plan' (includes: Lifetime Window Tint, Lifetime Car Washes, Nitrogen Filled Tires, Custom Pinstriping and Door Edge Guards). Almost $2,000 for window tint and car washes? And that is in addition to their dealer fee of $900. So this increases the price advertised by $2800, no thanks. A waste of my time to respond to their ad. CarGurus, you should remove this dealership or require them to add the mandatory 'protection plan' in their advertised price.

VIP ????? They include all the possible rebates, even though you may not qualify for and ones you can get at any KIA dealer. If you are a cash buyer, no deals. They also parse the dealer options cost out of the VIP rice and add it back into the backend of the deal.

Great to deal with

They have been excellent in helping me with anything I have needed

They called me the next day and was very pleasant

Returned call & followed up. Still looking for a car but thanks!

Excellent experience, I feel like a family

They did call me back to let me know they didnt have the car. They did say that there was another one they had. When we got there they made us feel very welcome & so friendly. They did everything they could to get us in the car that they had there. I had no other car lot ever work so hard to get me approve so I can take the car home that day. I would definitely be back when i need another car later on.

I got a great deal. Had to wait longer than I'd hoped to actually pick up the car due needed body work. And some details could have been more organized. But I love my car and all in all everyone I dealt with at the dealership was pleasant to work with.

They are good, they reached out a few timed

Drove 83 miles to look at this equinox to find out they sent it to auction the day before even though they knew I was driving there on 4/3/18 to specifically see and test drive this vehicle.

Nice people but decided not to buy a car from here since I wound up getting a Toyota

Thee worst place I’ve ever shopped for a car. Sales manager is unwilling to make deals. I sat at this place for 3 hours trying to buy a car. Had 15,000 cash and they basically jerked me around thinking I had more money to spend when I told them numerous times 15,000 out the door they continued to show me cars 4-5,000$ out of my price range

Very cooperative

Very professional, answered all our questions, helped us decide which car was suited for us, and we negotiated a fantastic deal! They promptly replied to our inquiry, everyone we encountered was very friendly and helpful, and the process to purchase was complete and we did not receive any pressure to buy a vehicle that was more expensive than we wanted to pay. Highly recommend this dealership.

Dealer responded but i had already purchased another car

Professional and friendly

Donald Smith was super nice and helpful.

They got back to me right away

Very responsive with communication.

Very professional emailed me right back, and yes I will go there first for my next car.

Quick follow up

Super professional. Followed up with me when the car sold so I wouldn’t make a blank trip.

Great quality service

They responded quickly but didn’t really try to sell the car.

Told me the car was available, then someone told me it was sold. They seemed disorganized. Good thing I hadn’t started to drive 1.5 hours to purchase

Phenomenal used car buying experience! Although this dealership is over an hour away from us, it was definitely worth the drive! My son found this fantastic Subaru Crosstrek at a great price and our awesome salesperson, Joe Vickers, and the entire Friendly staff there were fantastic. They ALL went the extra mile and then some for us. They worked with us, so we ended up with a great car, a great price, and a great financing rate. It's a no-pressure sales team - which was a huge plus for us. The entire staff was friendly and seemed truly committed to accommodating our needs and helping us - NOT selling us! Honestly, if you are looking for a new or used Kia - I'd say definitely go here! (Their lot is huge and their selection is ENORMOUS.) If you want a used car at a terrific price and want to deal with a friendly, no-pressure team, I highly recommend you drive to New Port Richey. It will be worth your time!

They contacted me right away and let me know the vehicle was at their location. They were willing to work to fit our budget, followed us to car rental nearby to drop off rental, and made the purchasing of the vehicle as smooth as possible. We bought this vehicle, but there is no cruise control on it: They said if we bring it in they will install the cruise control (for a fee) and repair some scratches on the dash and glove box at no cost. Overall experience was very positive here : )

Very nice and friendly

Quick to respond to my inquiry.

The dealer has been great about making sure that I have the information that I need without being intrusive

Very Nice

Great

The people at Friendly Kia were great. I didn't buy the vehicle, but it wasn't because of the service I received. They really are friendly.

very good experience, good people, quick and complete transaction. and follow up on my purchace.

Responsive, open and honest. However, their pricing listed on your website is a bit misleading. The price they list is after $2,000 trade in and/or financing discount that has terms attached to it. So, if you don't meat those terms you don't pay that price. The car I was interested in was actually $15,881.

Rapid reply back ... maybe didn't read my questions because I didn't get answers I was looking for… There were a couple discounts for financing and trade in... but I'm a cash buyer that doesn't have a trade-in... which I Messaged back but never heard anymore from them

I emailed and they replied with a different vehicle then what was listed on car guru's. I the emailed back that that wasn't the car I was asking about I never got a response.

All the representative were very interested to give me a good deal.

Ended up getting into a brand new 2017 KIA! Bill Ely was our sales rep and he and the sales team were awesome!!

Good and fair dealership

very well knowledge on all autos ,but need to go there and see just what is there.

Smooth, pleasant experience. Joe was very helpful.

I made an offer and instead of a yes or no they just decided to constantly bombard my phone and email

My experience with Friendly Kia was great. I bought the 2015 BMW 328i on Saturday 3/25/2017. No haggling over price. No hidden fees or charges. I'm happy with my purchase and would recommend the dealership. They have the best prices in the Bay area!

Sales agent was very professional, friendly, and polite. Did not like addons and discount deletions above listed price. Not purchasing vehicle.

I bought a different car from this dealer. The car I was originally interested in had a cigarette smell. While I was unhappy they did not tell me the car was a smoker's car previously when I told them I was driving some distance, they did work hard to find another option. The car I ended up with was a good deal, they gave me a good price on my trade in and I did not have to haggle at all.

Very friendly and Katherine got ahold of me immediately! I drove 89 miles to go test drive the car and my experience with the staff was great! I ended up purchasing the car that I went to see!

They responded with information already on the Gurus listing but did not send photos of the interior of the vehicle which is what I requested when I contacted them.

Great dealer fast pace I would recommend them to anyone I know

The deal took longer than expected, a lot of time waiting. Be sure to go over any used car and check for things like owner's manual, tire jack, lug wrench and so on.

Very responsive and personable.

Car listed as "Excellent....clean car fax" ....car obviously wrecked...with bad repair job!! I know my husband has worked for a reputable car repair shop for 20 years, and he and I spotted shoddy repair right away. Waste of travel time. Also dealership dirty and stank : (

Excellent communication and friendly responsive sales staff

Prompt return call and accurate information. Reasonable negotiation and a quick business-to-business experience. Professional crew----but the need a better telephone / reception system. Lots of dropped calls last week.

I hadn't purchased a car in 8 years and I remembered it being a total scam and a hassle that I dreaded. That's not what I experienced at Friendly. Was there a little tug-o-war over the price? Sure. Did I get hit with up-sale offers? Of course. But overall it didn't feel deceitful or overly pushy and at the end of the day I got a fair price and everything I asked for on my used Kia Soul. They have exceptional knowledge of their product and I felt like the most important client in the room to both my sales person and in finance. John Michael in sales is the man.

Most unleasent experience. The vehicle did not look like pics at all. Dents on every side of the vehicle. Radio knob / button missing and interior worn out so bad. This was on a 2010 Lincoln MKZ. The description said like new! Amazing and appalling. Do not recommend...what a waste of time!

Jon Michael is the best.

Great!

They got back to me very quickly and salesmen seem to be very nice.

Great

Laslow, Salesperson was friendly, knowledgeable, and very patient answering all of my questions. I felt safe during the test drive. Price of the car was higher than expected and dealer was not interested in negotiating a better price to complete the transaction.

I was informed that the car had been sold during the time I was negotiating finals. Returned my $$$ deposit.

Internees sales is a joke with them . They are ill equipped to Handel this type of sales . Could care less about long distance sales

responded to inquiries quickly. pleasant (and quick) experience at dealership with knowledgeable sales rep. cars ready to view.

Great Experience, got the car we wanted at the price we wanted, no pressure at all, was very accomodating.

Very friendly on the phone.

The folks at Friendly were great. They were informative,, Coueteous, and professional.

They were absolutely the best. The service was second to NON.

Did not purchase from them but they were awesome! Answered every question and responded quickly. Just found another car. Would recommend them!!

Dealer contact me, but I learned car had been sold so we did not look.

Had THE BEST experience. They treated me like family and worked diligently to make me feel comfortable with my choice. Crystal was a boss and got me in the door. Darnell was hilarious and really engaging. Anthony stepped in to calm any concerns I had about my purchase and went above and beyond to secure me as a valued customer. Paul was such a character and really explained everything I was signing. Took care of EVERYTHING right there at the dealership (Tags, finance, insurance, tinting, the works!). As a first time car buyer, who was mostly doing things on my own, this process was easy, transparent and fun. BEST PLACE!! I wouldn't go anywhere else and I HIGHLY recommend you try them out for yourself!

Was fast to respond. I wasn't ready to pull the trigger, I just wanted info and they failed to do that

Taylor was awesome came in wanting a used vehicle drove off with a new one

Everyone we came in contact with was helpful and proactive...but never once pressuring. From Tomas (our salesman), to Matt (Head Sales Mgr), to Ed Smiley (Gen. Mgr), everyone was a pleasure to deal with. Purchased a 2016 Sorento, and so far...delighted with the car, the buying experience, and the continued support we have received by the entire Friendly Kia staff.

Responded quickly and professionally. Unfortunately, they have several add ons to all their vehicles making the big print advertised low price impossible to attain.

First time we used internet shopping for a car. Told right up front that it was a ONE time owner car, turns out it was Enterprise Rental probably with100's of drivers. When we drove 1 1/2 hours. First thing discovered that the back door wouldn't open, should have been checked before selling. Then told that our mobility scooter could be removed from our car. What the truth was that they would take it to a dealer in the area and charged for removal and placement over $600. Offered second key for $70 and then told us we would have to purchase from Mazda and cost $130. So not truthful up front. Good points they repainted the bumper which was very scratched and took car to Mazda to have door fixed. (Under Warranty) They gave us a "Loaner" car while our car was having necessary work done, and then delivered our purchased car to us.

Although I purchased a car from another dealer, travel distance was a key reason. The salesman I spoke to, Mr. Dabrowski was excellent to work with.

It was not clear that that price with trade and finance.

Excellent

A quick and profession response...

Overall it was a very good experience and the staff were indeed "Friendly ". Having dealt with enough car dealers in my life I can say these guys were real good . Thank you Friendly KIA !

Showed how to get new KIA Cadenza @ a good price.. Salesman was very helpful & thoughtful.

Advertised price is not what they sell their cars for. You must have a trade-in a nd use their financing. This was not mention in Cargurus.

Dealer did contact me.

Good

Called me back immediately

Great!

This dealership was very patient with me I ended up buying a 2014 kia rio for an awesome price

Good communication fast response to questions

Crystal was very good and detailed

Great price and very FRIENDLY people! The best car buying experience I've EVER had!

Great service and people. Ended up buying a 2015 + with low mileage and at a fantastic price!

Manipulate the sale price of the car by giving credit for trade in and then decreasing what they give in trade. Multiple web sites said dealer should give $12,000 in trade. Dealer offered me $9,000!

The dealer responded promptly, however I found another vehicle of interest and did not directly communicate with the dealer

Love the salesman Johnmichael, but the whole experience took almost 5 hours. I was getting hungry and tired.

Automatic follow-up is a triangle red & white warning sign 2 get ur attention on what's called a new arrival. As a retired global Intelligents ops this felt lk a national alert sound system. NOT A COPACETIC CONTACT BUT A VOLUMETRIC CONSORTIUM TO ESTABLISH CONTROL. The auto warranting my attention was t wrong year, color & equipment. Where do u go from there ? Nowhere.

Where to begin.. Everything started out great the car was everything I was looking for, drove and handled very well and priced below blue book. After test drive we talked numbers I told the sales rep where I need to be and they came back with a number WAY higher than what I could afford. I literally laughed. After repeatedly telling both the sales rep (nice guy) and finance manager (satin) no on the price they kept quoting me I walked. Finance manager acted like he was doing me a favor by dropping the price down to the price quoted online. Absolutely no transparency at this place. While leaving the lot I walked past the finance manager I told him they have my phone number if anything changes. He said they don't need it in a smartass tone. Literally two minutes after I left I get a call from the sales rep stating they have good news for me. I thought to myself, great they accepted my offer. Not even close, quoted me a price still $50 more a month then what I was willing to pay. Now I keep getting phone calls from the Internet sales manager asking if I would like to look at another car. I told the sales rep I wouldn't even come back if they came close to the price I was willing to pay since the experience there was like getting teeth pulled without novacane. I feel sorry for anyone who gets dooped into buying a car there. They put on this good cop bad cop routine and prey off the weak. They keep you there for as long as possible hoping you give in and walk out with a monthly payment that will have you working three full time jobs to pay off over 72 months. Went to another dealership the next day, same car same year same mileage, told rep and finance manager where I needed to be, payed exactly what I wanted. Told the rep my experience at "unfriendly" Kia and he stated they get that ALL the time. Save yourself the headache and never go there.

Anthony is WONDERFUL!!!

Excellent experience. Knowledgeable and very friendly staff. Very happy with the entire process and I highly recommend this dealership if you are considering buying a vehicle. Ask for Anthony, he's the best!

Would never go back not worth it there are better kia dealerships out there.list was 4,050.when I got there it was 2,000 more

I did not find the car of my choice. However, the car sales professionals did everything they could to make my car buying experience a delight.

The value of my trade was an insult - so, I walked!!

Very helpful in making our decision. we bought the 2015 Sportage with tons of extras and are thrilled. We originally were going to buy a 2014 however, the 2015 saved us money on our car insurance.

contacted immediately by e mail.

Wayne was excellent!

Wayne is wonderful!

car in poor condition