Ken Ganley CDJR - Hyundai

Was understanding and trying to work with you

Would never attempt to get anything from dealership again. Ram my credit 11 times got approved for the car and they I tried to give them deposit and they’re saying the car is sold after running my credit so many times

Great sales team that made the buying process comfortable.

It was all ready sold they said. But yet stays on the web site . I drove buy and it was still there for sale. With.

Fine dealership. Willing to work with me, but I'm in California and dealership is in Ohio.

Salesman said they don’t sell many cars in Pennsylvania and didn’t know how financing worked. Last year they told me pricing on internet was for Ohio residents only. I will never contact them again

Great people to deal with.

Great to work with. Easy transaction with trade in and getting the vehicle I wanted. Would highly suggest driving the distance for the one on one hassle free - no pressure experience.

These cars that show great price don’t exist in reality for this dealer. They sit in inventory for days , and when you call and try to buy that car you will see that on that very day someone is buying the car but they will have another car with similar mileage and all , but at higher price.

nice sales people great selection of cars.

Zach took good care of me. He also tried to accommodate me with my Covid-19 mask request. The offer was fair and the condition of the vehicle was good, they also stored the vehicle at the dealership for several days while I made arrangements to pick it up as it was well over 100 miles from my home .

Excellent

Gary the salesman was great. No pressure, just trying to help. Would buy from him again. Finance manager was pushy with extended warranty and other options, was uncomfortable with it. All the numbers were correct! There was not substitutions or hidden fees. Double check what is being put down going to the finance office as they were busy and the communication between ppl there seemed to be slightly off. We found a $1/month mistake that was quickly corrected. We worked out all the details over the phone and via the web. It was easy and it works well. When we got to the dealership, they had the car ready, detailed and filled up with full tank of gas. We took the car for the test drive without any drama. Finished the paperwork in about 30 min and were done. 4 stars due to added warranty push and slight inter-office communication issues. We are spoiled coming from a luxury brand purchases last 20 years, so most ppl would never even notice.

Goff communication

Jonathan the sales guy was friendly and responsive. Finance was pushy and tries to get every dime out of you that they can. Was told a lower interest rate to get me in the door and then finance must have not been making enough and bumped the interest rate on me and told me a was lying about being offered the original interest rate (have text message proof saying I was approved at that rate) Still took the vehicle home because I had already made the drive but it wasn’t a great customer experience on the finance side of things. Tires were 8 years old and barely had any tread. I bought a 2013 truck so obviously the original tiresz Had to immediately replace the tires on my way home as they were severely dry rotted and had 2 nails in one of the front tires and a piece of metal wire in one of the rears. Kind of shocked that they refused to replace tires and were willing to sell it like it was. Wouldn’t use this dealer again.

Very nice got back to me right away

Great! Bought vehicle. Was delivered to home.

Everything was fine went on a nice test drive tried to negotiate the price but was told could not come down on the price so I said I was going to keep looking around but he was very nice about everything.

Great dealer, great customer service, everyone was very polite, vehicle was clean and ready for us to drive...Joshua was very patient and answered all our questions...we just may have found a dealership that we can trust! Thanks Ganley Chrysler Jeep Norwalk!!

My salesman was Jon, he was very honest and helpful. I would return to this dealership to purchase a vehicle.

Excellent experience to buy a car. I will recommend this dealership to anyone.

David is a great! Very professional and easy to talk to.

Pretty quick response. Working with them right now they are providing me information.

They would not give me what I wanted for my trade in and they would not negotiate the price of the vehicle. Against my better judgement I purchased the vehicle. A day later my trade goes up on their website for double the amount that they paid me for it!!

Great job on helping out

I was contacted promptly after entering my information. Made appt. to see truck. Ended up making a deal I was happy with, and they actually delivered the car for free the next day...2 hours away!

Very responsive

Responded to me and really tried. Just couldn’t price match.

Salesman contacted me right away but I bought a vehicle before I went to the dealership.

Excellent customer service

Jon Fraley is first rate. He takes time to explain everything and responds promptly. Jon is not pushy and makes the car buying experience much more tolerable.

Very helpful and responded promptly

Responsive and very helpful

Was lied to about interstate taxes,then had the gm try to chastise me for calling them out on it. Customer service is important to me. Obviously not to them. Honestly felt bullied.

A representative from the dealership reached out to me about my request in an appropriate length of time. Went to check out the cars in person and actually ended up buying a totally different car from this dealership. The salesman I worked with was Mark. Would highly recommend working with Mark as he is accommodating, honest, and an overall pleasure to work with.

Very easy car buying experience. Mark was great to deal with and stood behind what he said. Thanks

Phil was great to work with from start to finish. He delivered on what he committed to and did it as a professional.

Very helpful and accommodating and great service. Made a deal and picking up today

Asked for best price. Received e-mail attachment with brochure for car. Other dealers contacted in same manner sent price. Bought elsewhere.

Very helpful and no bullying. Thank you for the experience! Leon

Excellent at his job and also patient.

Dealer has been very helpful.

Very happy with the sales rep I got. He did everything I asked.

Yes the dealership got back to me.

They got back with me on questions. I did not go see the car though.

Awesome people to deal with lots of help with my questions

My buying process went smoothly and I got my car for a great price. I couldn't be happier with the experience. My salesman was Nolan and he was honest and upfront about everything. It's definitely worth the drive from Cleveland.

Bought the car and loved it.

Very nice and responded quickly

Dealer was very quick to respond. Even though I didn't purchase this vehicle, there was zero pressure from the dealer to go with something else that I didn't really want.

They replied right back to me, we have a car to sell first so we decided to wait until its sold to go to the dealer.

the experience was casual enough but unsuccessful, it seemed they were more interested in getting the finance loan more than selling the car.

Tom was more than patient and cooperative as I shopped for vehicles. I would certainly call Tom again should I have the need to purchase another vehicle.

Called me back on the car I inquired about, gave them information on the car I had for trade, never heard from them again...

Quick response time.

I purchased this car and i really do love it. it has scratches and dents, a few other issues like a ripped seat. I wish i would have known before hand but i do love this car i will not lie.

They are very friendly, and reapond back quickly. Phil worksd with me on an appointment time since i live 2.5 hours away. Definately recommend them, and hope to purchase another car in thd futre with them

Responded very quickly. Have stayed in touch with other vehicles meeting my criteria, no pressure

Had one of the most greatest experience when buying a vehicle, everyone took the time and explain everything beyond what I expected. I will be doing business with Baumann in the future.

Initially went to look at used dodge truck...service was incredible and ended up buying new 2017 dodge. Best vehicle buying experience we've had. Salesman Tom was patient, listened to our needs and accommodated all our request. We now have a perfect fit brand new truck that will last many, many years!

Great experience tom was great to work with.

Great, had the truck there ready and waiting when I arrived.

Lack of pictures showing the jeep! Camera angles to hide the rust spots! Overpriced! Awful Salesman

Nice polite staff - no pushy salesmen. Good quality used vehicles. Brad made us feel very comfortable.

dealer hardly responded!, i went to view this vehicle twice, the first time the sales manager was suppose to email me with some figures and information which i never received, i then returned the second time to test drive the mazda tribte to find it had, a check engine light on, well over 99,000 miles not 98,597 as stated in the advert also needs a cat converter among other needs total cost would be over 2500 dollars. after two trips to Norwalk at 120 miles round trip ....very disappointed!!