Keating Hyundai

Horrible misleading deceptive sales practices. Manager Brett Mann and salesman Marc. . I came to test drive an Audi A7 on the used car lot. I felt a braking hesitation and suspension problems. I was told by Marc and Brett if I was approved for the car, they would repair the problems. After qualifying for the car . They told me it was going into the shop for repair. A week past with no update on the car, after calling several times. I went to the dealership for answers and was told by Brett that the cost was to much to repair, base on the advertised cost of the car. Of course I'm not buying a car with mechanical issues. I suffered inquires on my credit, based on lies.

Good communication.

Car was not ready due to failed Hyundai inspection. I wasn't told this until signing the title for my trade-in and giving the dealer the cashier's check. I was told to come back the next day. It was not ready on that day either. I emailed the general sales manager concerning the delay but never received a response. Car was finally ready 2 days after the day I was supposed to collect it.

May reach out to purchase a vehicle from them. They did provide a no haggle customer experience

Worst dealer I’ve done business with. The car I bought from them a week ago has mechanical problems that they never mentioned to me. The price that the “manager” Sal And I agreed on was not the same price I signed for when finalizing the deal (that was my fault I should have checked the paperwork), when I realized the price difference a day later I drove to the dealer, Sal the “manager” told me he didn’t know why the price had increased but since I had signed the contract already there was little to nothing they could do for me. Don’t waste your time or money with them, once they have your money they don't care about you anymore.

They are definitely helpful, I did a trade in , zero down, I do have good credit but they work with what's best for your needs. Beyond happy!

Very interactive and attentive. They try to earn your business

Responding immediately

Car was listed for 6k, arrived at dealer and they told me the actual price was 7,700 after tax and title transfer. Ridiculous! Tax in TX is 6.25% plus TT. They listed "things" they did to the car since it arrived to justify the price increase. Among those, 399 for flor mats, 99 for nitrogen in the tires, etc. You see where I'm going. The ad was deceitful.

Got back to me quickly and were very helpful. Great service!

Great customer service.

Contacted the dealer multiple times regarding a vehicle I was interested in. Initially they responded, but failed to deliver information on the car, even with multiple follow up emails. Not worth the effort, don't get your hopes up since they may not even work with you to purchase a car.

Got the car I wanted for what I was looking for

They sent me a quick response. Didn't have what I was looking for but were nice and friendly.

Very friendly and helpful.

I filled out the Car Gurus form saying that I was interested in a used Hyundai Santa Fe about 8 o'clock in the evening and got a quick response from my salesman, Stephen Ruiz, that same evening. We made an appointment the next morning and Stephan texted me that morning to confirm our appointment. We had a phone conversation about the car and I agreed to buy it....filled out a loan application on line. When we arrived at Sterling McCall Hyundai, Stephan had the car sitting out front. It was all cleaned up and ready to go. After looking it over and a test drive I signed the documents Stephen had already prepared and he sent them over to Sal in finance. All went well there and the loan was approved. Sal did a fine job of explaining the financing and all the detailed costs; I signed the documents and we left with our new (used) Santa Fe. Stephan and Sal were very personable and professional and we couldn't be more pleased with our experience....Thanks guys! J.R. & Karen

Good communication

Price advertised wasn’t the price. Los balled on trade by 50% and tried to add an additional 4K due to car shortage. There are plenty of cars. Don’t waist your time.

I decided not to buy because of the mileage. Yes, they did contact me by text and e-mail. I let them know I was looking for something with less mileage and had made a mistake in contacting them.

Called and talked to sales person, inquiring about a car listed for sale in used cars. Sales person was in New car building and was going to walk over to used cars to verify if car was still on lot for sale and would call me back because nobody was answering the phone in used cars. Never heard back, bought a car from somewhere else. I was urgently looking for a car to buy that day so y'all lost a possible sale because I did buy another car.

Excellent so far

Look out for this dealer. Make sure you read all the "misc. things" they try to charge you that you dont have an option to refuse. For instance: They had sent me a break down of what they are asking for a vehicle that was priced at $24,992 the final price being $27,997. ($3,005 on top of what the vehicle was priced). I understand tt&l sure. But that seemed like a lot of tax right? Well the sales associate (Maria) sent me an invoice showing all the items that were in this $3005. Items that were NOT included with the vehicle price of $24,992 were : $349 for matching floor mats, $199 for wheel locks, $98 for nitrogen, VIT fee $51.25. VIT? The VIT is a property tax that dealerships are charged so this dealership is kind enough to pass it on to their customers. Sweet deal right? And the sales associated could not comprehend that I didnt need financing. If there was option for zero stars thats what i would have give.. So watch out for these clowns.

Mixed communications from staff. 1 working with me. Another said vehicle not available. Then I receive call asking if I am still interested

Promptly responded n very detailed info on the car i inquired about!

Excellent return call with all the information i needed

I am write this message because of my terrible experience at this Hyundai location today.. I came in to buy the 2010 Toyota Highlander priced at a price on the website, I did call before going and the representative told me that if I come in I can negotiate the price a little, which made me drive almost 30miles down to get the Highlander. Only for me to get there I was told the Highlander was not working had alternator problem, bad battery, and they cannot go down on the price. I was really disappointed and had to drive back 30miles without no success. I even text the manager and he is yet to reply me till now.

AWESOME, Truly Awesome! Marquis, Johannes & Drey & went above and Beyond! The Most painless car buying experince I've ever had! I can truly say a pleasurable Car buying experince! They treated me right!

Quick response and very easy team to work with....

The VEHICLE I looked at listed on this website is listed by Car Gurus as "To Good To Be True"... well it IS...as IT is a "Come ON" Price as the REAL PRICE is $4000 more than listed... They seem to be not willing to deal... SOOOO... BUYER BE WARY! Stock # G6150837 listed 11,999 offered out the door price of 12,500... NOGO!

Had me drive to dealership on premise they were going to negotiate on price of vehicle. False information they would not budge on price of vehicle. Plus they tack on an extra 1000.00 for tire refill and lifetime tint warranty as the salesman mumbled other things to which was bogus. Was very disappointed.

After several emails back and forth with an appointment scheduled for a specific vehicle we drove 3 hours to find the vehicle had been sold several days before. Shady.

Responded immediately & am currently still working with them now. Haven’t heard from them in a couple of days but it was the weekend. Will see if they reach out to me today?

I expressed some interest in a vehicle that they had I was quickly reached out too by a young lady named Siarra, with her I scheduled a test drive for the following day. I arrived anticipating seeing Maria, turns out she was busy and Sam offered to help we made introductions and went to the used lot he never asked me what brought me in he just sat a credit application and a pen in front of me. I explained I was only there to test drive he seemed frustrated with me he said okay Kristina lets go I corrected him with my name again. We test drove and I noticed some mechanical things, when we returned I asked about the engine light and a reflector on the back. Sam said the reflector would not be fixed since it was a used car and was not needed and was mearly for looks. My sister asked a few more questions he was condescending to and walked away. I had to correct him several more ts about my name. I understand that it is different but effort to pronounce it correctly would have been nice.

Made an appointment and car was sold when I made the drive to my appointment and did not receive a call to let me know.

The salesperson was quick to respond to my inquiries. They were courteous and very helpful with my questions. I would definitely call them again when I’m looking for a new car.

Adam help me a lot never regret this experience

Great customer service.

The dealership was great, but tge trick had enfone issues and was sent to auction. I appreciate their honesty, and Chris Adams was great to work with.

Very helpful

They claim this car was gone when I went to look at it. But they’re continually sending me emails to come test drive it

Great service J.R. Really helpful guy

Bought the truck but had to purchase a $995 "dealer package" I did not want nor was I given any information on what the Hyundai dealer care package was. I still do not have any information on what I was forced to purchase. Paint care? widow tinting? Nitrogen in my tires? Wheel locks? None of these were done before I purchased the truck except I think the windows were already tinted by orginal owner not the dealer. Did very good on finance, beat my Capital One prearranged finance APR.

Very professional and courteous.

Excellent

When I drove all the way out to this dealership no one knew anything about this car and they told me they didn't have it.

We drove to Houston and took the car for a drive and were pleased with it. We were going to purchase the car, paying cash. When they presented us with a proposal, it had the listed price, plus TTL, PLUS a $995 dollar "Hyundai value package" added on. This may be common practice but it did not seem right to us. We were willing to pay the listed price plus TTL, but they were only willing to knock off a few hundred from the added charge saying they were already at "cost." If that were the case, they should have listed it higher. We walked out and drove home.

Good

Very very responsive

Dealer responded quickly and followed up several times. I appreciated that. Unfortunately, we live 3 hours away, so only having stock photos and a price that will only be discussed in person wasn't particularly helpful.

Great!

I emailed and called to verify the truck I wanted to look at was available. Karen assured me that it was. I asked her to make sure because I'd be driving 2+ hours to get there from where I live. She "went to check" and called me back 10 minutes later and said they definitely had the truck. I asked if there were any obvious or significant issues and she said "no, no our service department does a thorough inspection". I drove 2+ hours (she called me on the way to make sure I was on my way) and arrived to find a salesman that said she stepped out and that the truck I wanted had lots of issues and had been sent to auction earlier in the week. Turns out Karen works in internet sales and according to the manager there doesn't even work at that location. They hadn't had the truck for a few days, they just lied to get me in the door, then attempted to get me to look at "similar vehicles" NOT EVEN AT THE SAME LOCATION. Wasted 5 hours of driving. Terrible, dishonest people.

Very prompt in their response and very informative.

Very quick response to my inquiry about a vehicle.

Really nice sales person (Max), which made purchasing a car a simpler and less stressful process.

Mike at South Loop Hyundai made my purchasing experience very smooth and easier than I’d thought it would be. After losing my vehicle in an accident in September, I was not in a rush to sign off on just any vehicle. Mike was very understanding and extremely knowledgeable, not in the least bit pushy.

I bought the Jeep. Buying experience went smoothly. When I picked it up, part of the air cleaner assembly had been removed for the car wash. I did not see this at the dealership, as it was raining so I did not open the hood. So far, I have not heard from the dealership regarding this missing piece. It was in place when I first inspected and drove the car, as remembered by both the salesman and me. It's not a huge deal, but a bit disappointing.

Kevin was very friendly, honest, and helpful with us. He didn’t give off the impression we’ve gotten from other salesmen at other car lots who try to disguise bad deals for good ones. He told us exactly what we were getting, and we are very happy with the car he sold us!

Customer service was great

Responded fast very nice

I've bought about 10-15 cars over the last 25 years and this was definitely the easiest car-buying experience I've had. Dustin contacted me pretty much instantaneously after I inquired through CarGurus, I did a test drive, made an offer and it was accepted. That part of the process took about 30 minutes. I had my own financing and came back a couple days later to take ownership. This part of the process brought the pace to a crawl due to some errors on the paperwork (dealer's issue) but I still give them my highest mark--this part always takes forever. These guys treated me like an intelligent grownup and gave me a great price on my vehicle.

Kevin was extremely pleasant to deal with. Although he didn’t end up selling me a car, I will definitely call him next time I am in the market for a car.

The car was inoperable when I arrived.

The dealer was prompt, courteous, informative. They could actually teach a course on customer relations they were that good.

Wonderful experience with Alonzo

Very bad experience they show me a Car i finalize and the manager sold to other without inform salea guy who finalize with me I will never suggest anyone

Bait car. Left the ad up for days at least after it sold.

Quick and continual response