Kearny Mesa Volkswagen

Contacted me quickly.

Awesome customer service and I brought this vehicle home we are extremely grateful and happy thank you kindly the Luna family

Christian was amazing in communication. He reached out to me multiple times. I explained to him try situation and he understood.

Gabe from KM VW was great! He was kind helpful and the whole experience was very easy. And I love my new car!

nice and Professional

Cole is very Kool! Elpful educated in his profession and does not hound or "carslesman stalk you"" either! Friendly on top of it.

I found a 2022 VW ID4 from VW Kearny Mesa on CarGurus with 7,077 miles. It was very favorably priced compared to comparable configuration, mileage, and color offered by other dealers on CarGurus for my zip code. I started working with Christian J. on June 10, 2023. Over the week, we went back and forth on questions, price, etc. and then he proceeded to try to switch and sell me to a 2023 ID4. When I told him that we were set on the 2022, he then tells me that the car has a recall and won't be available for at least 40 days. I checked the door handle recall and every ID4 has that recall and there was no VW fix in the foreseeable future. To me, this was a classic bait-and-switch....offer the lowest price in the market and then try to sell you something else. I can't say that this is the case in this situation, but this is my belief today since other dealers are aware of the recall and said that it does not prohibit them from selling the car.

Response was quick and they were nice.

1. This listing should be taken down! The dealer is lying about the condition of the car per their statement at CarGurus "the paint has showroom shine". It is the most horrible thing to say when the car has oxidation everywhere, also the bonnet/hood has oxidation and big scratches almost cover all of its surface, like someone tried to buff it but damage it instead by using the wrong tool. This is very bad body/paint damage that should be disclose. If you do not want to disclose it at least do not lie by saying "the paint has showroom paint", it could be a liable. These people were wasting our valuable time. 2. Their customer service is also 2 thumbs down. Daniel made us waiting for a while after he knew we're arrived. Then he must be very embarrassed trying to sell us a very 'beat up car" that he asked his colleague to do the showing.

They do not work with Credit Unions, they are seen as 3rd parties!!!

Very quick to contact me

Had the car ready and waiting for me didn’t try to upsell me or sell me anything I didn’t want

Dealership was responsive and helpful in purchasing the vehicle . 5 star dealer and customer service

Very responsive dealership. Contacted me right away.

Advertises cars either already sold or never had possession of. I went to the car lot and talked to a sales person looking for a Toyota Sola convertible and he says,"Nope I don't have a Toyota Solara. ." Very suspicious business practices.

I purchased the vehicle after going back on forth on which one had what features. I guess VW is shipping vehicles without key features and then crediting the cost back in the extras section of the Monroney / Window Sticker in the small print. So I now have a vehicle that is missing some key features. I am unable to verify this as I was not provided the Monroney sticker. I now requested it 4 times but no responses. Hopefully, someone will read this and take action as I was under the impression it was a legal requirement to provide this with the vehicle. My recommendation - great dealership - good prices but check the paperwork VERY CAREFULLY to make sure you are getting what was promised.

Nathan at Van Horn VW was on top of everything. Pleasure doing business with this dealership

In and out really fast.

Professional and expedient!

Dealer said, it’s still in maintenance process. Dealer will call me back…. No call receive. I’ll call the dealer, after a couple of days, he said, the van is under maintenance for certification. I said, I’m there tomorrow, to see it. Dealer said, call first before you go, because it’s still in the shop for certification

I was told that this dealer does not take option contracts, aka, outside financing. That is absolutely ridiculous!!! And you don't find out about this until you go to this dealership. I don't remember seeing anything posted online about this. What a joke.

10/9/21 Stop looking. This VW Beetle has a new home, OURS!!!! Mike, thank you for all your help, for meeting us this morning and making this purchase happen!!!!

To my surprise I was contacted within minutes of my inquiry and made an appointment to drive the car. Vehicle was as advertised and everyone at the dealership were great to work with. We ended up buying the car and are very happy. I would highly recommend this dealership to anyone.

Everything was perfect!

Great with follow up and with no pressure.

Great help and negotiable. Ask for Steven and Gigi

Loved it!! Thanks Gus, you're the best!

One of the worst experiences attempting to buy a used car I’ve ever had. And I did not even set foot on the lot. I was up front about my challenged finances, but they told me they could work with me regardless. I let them run the numbers before I even went to look, so I didn’t waste anyone’s time, at first, they were quick to contact me, ask me to send in all my info, and ask me how much I wanted to put down. All things I did, openly. The numbers must have not been to their liking because from then on, they treated me like a leper. The same guy who had the time to contact me at 9 am first thing in the morning via text, suddenly forgot how to text, forgot to inform me he wouldn’t be in the next day, even though I had asked for an update the evening before and he did respond saying “ no update yet”. They left me hanging, and sold the car to someone else. I finally got the guy on the phone, and asked did he even want to sell me a car?? I found my own financing, and will shop elsewhere.

Shes very accomodating, friendly & helpful.

They were very good,we just moved and I Should have thanked them.

Dealer was helpful but they chose to wholesale the vehicle we were interested in.

Good group of people

Call them and schedule a appointment to look at a vehicle. The associate told me vehicle ready to view at 4pm and schedule a appointment. When arrived, vehicle still not ready and no advance notice at all.

Distiller is excellent the salesman have great personalities they went out of their way to accommodate has unfortunately the vehicle was not what we are looking for the car itself was a great car just really really hard seats we did not buy it

Been searching for an Audi A3 Premiuim Quattro S Tronic. Finally found it at Kearny Mesa VW. The amazing Gus Padilla is awesome, Jorge Barrera and Josue Centella. What an amazing crew. It was the fastest and easiest car buying experience of my life. Very professional and helpful. My new to me Audi is amazing. I drove two hours to see this vehicle and it was very well worth the trip. Thanks again for all your help.

Quick easy and great customer service

Very happy with how the whole experience happened. I was several hours away when I called to ask about the 2 cars I was interested in. The sales team (Steve) told me he wanted to put eyes on the car before I made the drive. This was important because that day I had already done a 2 hour drive to a different dealer only to find out the car was in the body shop and not available for 3 days. Once we arrived on site Steve was very helpful and everything went smoothly. Steve was able to get me an additional 2% off the interest rate I was pre-qualified for and was able to add a few extras to the sale. I found my favorite car and bought it. Since then I have had multiple conversations with the dealer over out of state registration where they have been extremely helpful. I will use them in the future if ever I am in the market for a newer car.

Fantastic! Big mahalo to Gus Padilla and the team for getting me into the 2016 VW Tiguan I found on CarGurus

was a bit of a hassle getting minor repairs done but these folks bent over backwards to see the vehicle was right. they also did a great job of customer service through out the process.

Very nice and not pushy or harassing.

Awesome service

The Dealer staff were very pleasant and professional. I would recommend them.

Contacted them the first day the car was listed and the car was not ready. Tried a couple more times during the week and still not ready. Every time they said they would contact me as soon as it’s ready. Never got contacted and the car got sold.

Easy to work with, friendly and responsive. I would recommend them.

The ad said it was a SEL 4Motion AWD but when I was contacted they told me it was just an SE ☹️

Service was excellent! The process fast and simple!

Fast response time.

I am still in contact with Chris via email and truly appreciate his patience! Thanks

Horrible experience. After 3 days of negotiating the car's final price and trying to get a PO or Sales Order to take back to my credit union that I was pre-approved with, the sales person finally volunteered the information that they don't do 3rd party financing. Only if we financed through them would they sell me the car.

Great

I actually drove over to this dealer. When I got there, there was no parking. I found a spot up front to which a guy ran out and yelled at me not to park there. He didn’t offer any other solution just kept yelling. I parked on the street and went inside to which there was no one in the office. After about ten minutes I MYSELF finally found someone and asked if they had the car advertised to which he sai “no we sold it several days ago.” I asked why they didn’t take the ad down and he just shrugged and didn’t seem interested in my business at all so I left. Worst service ever!

Amazing experience. I bought this car!!! Only thing I will say is that the advertised price was for leasing, not buying. But overall the best dealership experience I have had.

Great experience, I was contacted within a few hours (I had contacted around 2am). And altough the car I had inquiried about was sold, I was able to get a better deal on a different car from the same dealer. José and Gus helped me through the process, they went the extra mile to make sure that I had the best deal possible. So I highly recommend Kearney Mesa VW if you are in the look for a new car, if you think that you are not completely sure about your purchase, just ask to speak with José or Gus, they are just great, thanks! 5 stars...!

Dealer is very responsive and the staff very courteous unfortunately they have a low profit margin and the prices are set for the most part and there is no warranty on the vehicles 3 day only , and they seem to not check the cars prior to put them up for sale,

Contacted me right away Kept me well informed With what’s going on 5 star for sure

Promptly attended to customer's inquiry. The Sienna in reference sold very quickly and there was no time for me to personally interact with the agent who contacted me back.

Very courteous and helpful. Our sales agent helped look for multiple cars and was patient. He wanted to help us. The financial part very quick and efficient. I’m only giving it 4-star rating because they weren’t willing to negotiate.

Made the car buying experience smooth and easy, luv the car we got and would recommend to try them out

Fast, easy, no pressure sale. Great car for a great price.

Great website.

We were contacted within minutes of our online inquiry. The car was exactly as described and was waiting for us upfront when we arrived. Awesome and quick service all the way through the process. And we are loving the new car!

Replied same day & followed up

We walked onto that lot and were not at all swarmed as in some places we worked with harold whod showed us a vehicle we thought was the correct vehicle (he didnt pay enough attention to the pictures to realize the one we wanted wasnt ready yet) he was super knowledgeable and super helpful. Through no fault of his or the dealership we did not buy the vehicle but if we had and though we didnt we HIGHLY recommend coming here to buy your next new or used vehicle!

Excellent service from Rico.

I went to see the car, and the salesman was on his phone, when I was checking the vehicle. Bad custermor service.

Very helpful.

They were responsive, but I found a different vehicle.

Quick respond great customer service.

Awesome customer service. Quick to get back to me with questions. Only negative of the whole experience was the finance officer trying to strong arm me into buying extra packages. He "did extra work and found me a better rate". He attempted to guilt trip me in to buying the rain guard package because he gets a small cut. When i refused he went on this rather aggressive rant on how I " didnt care he put in extra work" and that his "hard work must mean nothing to me". This was obviously a marketing scheme. They get you to buy into a certain rate and monthly payment. They keep a better one in thier back pocket until you are ready to sign the car. Then whoaa we found a better rate! That also just so happens to be low enough from the original that if you buy thier packages, your monthly bill stays about the same. So dont fall for the trap and youll be okay.

Although i did not buy the truck, their information was good and helpful

Very friendly and ready to help

Alleged internet manager playing games about the OTD price claiming it's not used car because it's the GM's demo model even though it has miles. What's more, he was trying to sell it for more than new ones run for because it has extras. Wouldn't recommend them to my worst enemy.

Got the car even with no credit rating. Was able to drop the P R 8 percent.

Everyone at Kearny Mesa VW was helpful! Very professional, and no high pressure sales. The manager is wonderful as well and went out of his way to make sure I was well taken care of.

Quick response. Didn’t answer specific questions. Advised me advertised price was final price, thanked him for his time and moved on. Rcvd another message from a different rep few days later asking me if I was still interested. What changed?

The car I was looking at sold before I could get to the dealership. But I found the staff very helpful contacted me and answered all my questions.

Very helpful

They won’t deal on their prices which are a little high but good customer service

They called me back within 10 minutes of me sending an email inquiry great customer service

Takes time to respond. Have to bug them to be responsive. Submitted application in the afternoon and their sales rep responded only after 2 hours to confirm he received it. & said will process my application the next day. Next day their sales rep responded contacted me about noon to let me know vehicle has sold.

Easy. Big dealership so will need to work with several people to buy car.

Awesome experience. I was helped immediately and walked away with the car I wanted.

She was very nice super cute very happy from Dimitrios call me sometime

Called dealer and car was available for sale. I live in NY and was willing to pay for car in full without driving it and pick it up within 30 days and dealer said NO. Dealer said it was against California law that they couldn't sell me the car. I don't think it is against California law that they couldn't sell me the car. I wouldn't buy a car from them at any price.

Fast response but unwilling to negotiate with me so I was somewhat surprised and disappointed.

car was available at 8;00 p.m. om Tues. the 14th. e mailed confirmed by Melissa test drove at 9: 30 a.m. on the 15th was ready to buy and told they had recived an wire transfer and car was sold Ad was still up on auto trader and car Gurus days later, contacted them and it was sold ,Ad continues to stay up. This is a poor practice. bad experience

My experience with Kearny Mesa Volkswagen was very good. No pressure sales and sales personal was very helpful. I recommended them to a friend and he also bought a vehicle from them .

Very good. Seller very keen and courteous.

I love my new car, great service!

Excellent service! Great product! Awesome price!

They were extremely helpful, and I left the same day with my new baby!!

The car they listed ( which is 2014 Jetta Se) does not exist, it's just a bate to get you there. Sales person that I've been contacted by is inexperienced and rude ( because I went there riding my motorcycle first question he asked if I am trying to trade it in) although we've been communicating over emails for past four days ( he also have my number, and I called in before I went there) he told me that the Jetta is sold few minutes ago, which again the very same Jetta is still listed. I was so mad I didn't even consider looking at their inventory, which is why car dealers list bait cars right. I do not recommend anyone to deal with VW of Kearny Mesa, unprofessional and unfriendly dealership. It is so awkward that when I asked for the sales manager to assist me in this issue he backed his employee in his manners and told me the same LIE that his peer told me. Today, 3 days later that silver 2014 Jetta SE still listed on Car Gurus, I hope VW of Kearny Mesa have some kind of business ethic and there are some honest people left in their team to reconsider how they run their business. For anyone looking to buy from this dealership, BEFORE YOU HEAD THERE ASK THE SALES PERSON TO CONFIM SUCH VEHICLES AVAILABILTY IN THE BODY OF THE EMAIL OR TEXT INCLUDING MAKE , MODEL , MILAGE, COLOR AND PRICE. Be on the safe side don't waste your time.

salespeople were not very professional or knowledgeable

Informative and helpful without pressure

Good

We received excellent service during our recent trip to Volkswagen Kearny Mesa. The internet manager, Simeon, is very friendly, professional and kind. He followed up with us after our purchase. I would highly recommend this dealership, despite the construction that is going on. I'm sure the new facility will be very beautiful!!

Good response time

Decent experience.