Jim McKay Chevrolet Inc

Reached back to me pretty quickly

Dealer never responded with an answer, talked to about 5 different people and nobody ever gave me an answer, wasted 3 days and went to someone else and was approved in an hour! Would never use this dealership again, don’t waste your time!

Excellent interaction. Upfront, very helpful...answered every question...provided all requested documentation. Fantastic test-drive experience.

One of the worst dealerships I have ever been in contact with. The advertised car wasn’t even discussed as they were attempting to get me to purchase another vehicle that had been in an accident. Terrible sales team, terrible management, and not truthful with their vehicles.. BE CAREFUL

Awesome

This is the worst experience I've ever had with a dealership. They called me for days and then when i told them I wasn't interested in a car other than the one I asked about she said "good luck with that buddy" and hung up. She was rude and condescending throughout the whole call.

Nice people

Good.

Received immediate response from dealership. Sales staff showed genuine interest in type of vehicle I was looking to purchase. Offered to help locate another vehicle with the desired options and followed up.

Jocelyn is awesome. She is still in the process of helping with a vehicle. I would recommend her to family and friends

They responded and wanted to assist me with a purchase.

Dealer was Good but the car had rust in key areas so I was not interested!

Very nice email. Still looking,

Fantastic job!

Great salesman!

Really fast responses and attention to customer inquiries.

The dealership is very professional and responds to customers very promptly.

Good

It was an amazing customer service experience they went beyond my expectations and everything was great. I recommend this dealership to anyone that wants good customer service and efficiency when it comes to purchasing a vehicle. Thank you for all your hard work.

Salesman was pretty cool. Didn’t BS me at all

Eray was great to work with. We went back and forth but settled on an acceptable purchase.

They got back to me fast, got all the paperwork done, and got me in my new car is a matter of days! Alex was great and super helpful! Highly recommend McKay Chevrolet!

Any company is only as good as it’s workers. A gentleman named Sam contacted me and went above and beyond to help me out. I was unable to make it to the dealer before the vehicle sold and Sam called to let me know as soon as it sold to save me a trip out. He has been the most helpful salesman that I have dealt with.

Baldisar was very helpful. I misread the advertisement and wanted a vehicle with heated seats which this didn't have.

The sales rep was helpful and sent a number of pictures which was VERY helpful. The challenge was that he didn't really know the product. I asked him if it had the "performance package" option and he said "yes" but I could tell he didn't really know. When I saw the pictures, it confirmed my view. (It was NOT the performance model.) All in all not bad but too many dealers' sales teams are not experts on the products they are selling.

I Got my Land Rover Range Rover Sport today. Nice experience working with Sam from Jim McKay Chevrolet.

Excellent customer service

Was told by this dealership that the vehicle i was interested in was on their lot by sales person Chris Puello. But that vehicle was still in transit, the way this person led me to believe the vehicle was there on the lot was very disappointing (more like a lie).knowing this now I would not buy anything from this dealership!!!!!!!!!

I got all my questions answered in the 1call thank you. I also received text from someone else to check on me thank you . I recommend this place

Not bad but the price was just a bit higher than most cars with of the same year similar mileage. Felt like the cost was inflated because the previous owner modded it. Felt like they took advantage of mods and that the dealer added that into the price as if it were standard equipment. Not a bad experience, just didnt feel as if my satisfaction was priority. not even a thought to negotiate. They wanted there money. still a beautiful car and good people though.

They replied to my email inquiring about the car and were especially nice when I called to buy the car. Unfortunately, it had already sold earlier that morning.

Thanks Jim for getting back in touch with . Sorry for just responding, I work the midnight shift. Jim I am looking to make my decision late this summer but I want to further my research with other options. If I will continue to keep an eye on you dealership if for future post.

Very friendly

Very hard to find a 2021 corvette, but spoke to Ayub at Jim McKay dealership, he was very informative and courteous, I told him the spec I’m looking for he is going to try and find one available.

For starters, when went to check out the vehicle they didn’t have it. Instead of telling us they loaned it to a customer, they gave us the run around and basically tried to get us to stay longer than we had to. We find out that they loaned it out but it was as we was walking out of the door. Really horrible customer service from the staff.

Very helpful

The staff did exactly what I asked them. They made the sale work on my terms.

They reached out to me a number of times and were understanding of some issues I ran into with my home flooding.

Sales associate came off as a jerk, spammed my email and constantly harassed me for a phone number. I asked them to stop contacting me and they have continued to spam my email. Will never inquire about a car from them again

The sales representative, Cristian, was really nice and helpful, the finance team on the other hand was very pushy. But i got to leave in the car i wanted close to the price i needed.

Great response and response time

Great

Bait and switch! They listed a car at a certain price. We requested to see and buy the car. They called us the following morning to verify that indeed we were coming to look at said vehicle. Upon arriving, we were told that the car was sold a day before. The excuse was that they don’t communicate with their appointment call center. The car that they offered was the wrong color and $10,000 more. How is that for a classic bait and switch?

The sales manager misrepresented the incentives that GM had placed on the Bolt thru the end of May. The price went from attractive to unusually high. I bought from someone e else

They were very busy on the weekend, but still got us in and out quickly.

They took great care of me!!!

Good

Freddy is very helpful and professional

Very nice people

Friendly customer service folks. Just sorry the vehicle sold before I could get there!

The Nitro is nothing but bait! Dont waste your time unless you're looking to get into a car 4 times what you're looking for. After two weeks of correspondence and assurance of approval on the car I was looking at I sold my car and drove three hours to check it out and make the sale. Immediately they showed me a hatchback for 21k although I was coming to look at a 5k SUV. After finally getting to test drive and look over the car I was approved for and wanted they hiked up the downpayment to 3 grand. ...on a 5000 car? Then we were told it would be no financing at all and I had to buy it outright. Ulises & the manager Pez ought to be ashamed of themselves! This is by far the worst experience I could have imagined. At worse I expected to not like the car or that it somehow sold during my drive there. This is deplorable. What a wonderful start to my vacation for labor day weekend.

I had been in contact with sales associate Andrew for a couple of weeks to purchase a Tahoe, and I couldn't be more happier. Andrew was ready at our appointment time and was very professional and down to earth. He knew the exact vehicle I wanted and what I wanted to pay for it. After negotiating with the sales manager a bit, Andrew came through with a price withing $26 of what I was willing to pay per month. They gave me top dollar for my trade-in and the finance lady was really fast and great to converse with. I can't recommend Andrew enough, if you come to Jim McKay Fairfax ask for him!

Good communication by e-mail from sales department.

They emailed me for follow up right away!

I actually wound up purchasing another GMC Acadia Denali from Jim Mckay Chevrolet. They were outstanding. I was extremely pleased with my entire purchasing experience. They even got me a much lower interest rate than my credit union.

In all m years this was by far the BEST car buying experience I have ever had, and I've had some good ones. The staff was professional, knowledgeable and efficient.They had the vehicle I wanted, it was well worth the hour drive.

Excellent service! Very proud of the service

Got right to me

The Dealership contacted me right away by Email and Phone. They worked with me in setting up an appointment and test drive. After the test drive we worked up some preliminary numbers. Within 72 hours I made the purchase. Sales Staff was great; Finance Officer was the best; she helped seal the deal! There was little pressure to close; they wanted to make a deal; I had a keen interest in the Vehicle. Excellent Experience.

I did not purchase the vehicle because they did not accept the deal that I was proposing. Extremely high processing fees killed the deal.

Had conversations about the vehicle and the last was to tell me the car was still on the lot. I then called and the person I spoke with said it was there but when I challenged him, someone else came on the phone to tell me that the car was sold the night before and then tried to persuade me to let them find the car I wanted. Too far away to deal with that nonsense.

Responded but did not answer questions.

Responsive and friendly .

made a appointment showed up and was told vehicle. was sold. drove two hours expecting. to probably purchase. it. was a very disappointing. day....

He did not answer my question. I felt I was given double-speak regarding my questions. I asked 3 questions. One was what is PDI? Another was does the car have remote start. I forget the third question I asked. The questions I asked did not reappear after they were originally sent. The response I got was basically something like I wasn't familiar with the way cars are sold these days, and to call them. I did not save the message from McKay's. I was insulted, and deleted it.

Sales guy is very pushy and does price shamming. We are look for a vechile in thebinsurance settlement die expecting our 2nd child. Sales guy wants to talk car loans after being told several times we don't want a payment. Sales says we can only old and high mileage vechile that will need repairs and can we afford it. Due to these email convo I doubt I will ever buy here

I asked for some add'l photos and they said that they would send them, but never again heard from them.

Great response. Very fast to get back to me.

Car salesman worked a deal but when I got to the dealership 40 miles away the vehicle had a large dent and there was a leak in the ceiling. None of this was disclosed to me prior to arrival. Very shady place.

It was great I was in and out in about a hour

still in contact with dealer-so far the salesman Neil is an excellent rep. for the dealership!!!Steve

All questions answered

Good overall experience. Bought vehicle.

Waited over two hours just to be told that my car is worth three times less than the real value

Very helpful!

The dealer was very responsive regarding my inquiry.

I saw their advertisement about low interest loans. I went there with and average credit score. But after I was turned down by others they were able to give me two options for a decent interest rate. Also... the car was warrantied so they offered me extended warranty that was not expensive but covered the engine and transmission plus a few other things. This is a great dealership to go to and worth the drive.

dealer unwilling to negotiate

Excellent