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Closed Today (Sun)
James Collins Ford
About Us
Welcome to James Collins Ford, a family owned dealership for over 30 years serving Louisville, Kentucky and southern Indiana, plus the surrounding states of Illinois, Tennessee, North Carolina and Ohio. Our commitment to customer service is second to none. For a No Hassle shopping experience, let us help you with all your buying needs. We will help you find the vehicle that fits your budget and personal needs.
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Closed Today (Sun)
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809 S 5th St
Louisville, KY 40203
Our Amenities
- Water
- Lounge Area
- Coffee
- WIFI
- TV
Service Info
Service Hours
Dealer Reviews
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Show older dealer reviews 47
Jan 30, 2024
No pressure to make a sale and let me take the car overnight for my mechanic to look at. Very good experience.
Oct 26, 2021
Very courteous and informative.
Mar 30, 2021
Bradley was a great salesman and an asset to James Collins Ford. Whole process only took about 45 min to an hour.
Aug 4, 2020
Very good to deal with. Rebecca is the best
Aug 3, 2019
Daniel and Bradley are great to work with. This was an A+ experience
Apr 24, 2019
Basically just went into see were us do it on a new car versus a trade-in of course they wanted to give me nothing for my trade-in even though I can look on Kelley blue book until what it’s worth and see the resale value of that exact same vehicle. But nope they want to talk it down but it’s not this it’s not that so basically just walked away. Knowing that if they would’ve Took it in trade in they would’ve sold it for probably the same or more of what everyone else is asking they wouldn’t even give me a third of what it was worth.
Mar 30, 2019
Great people, we purchased a 2016 Ford F-250. Very pleased
Mar 29, 2019
Great dealer. Bradley and the rest of the team were great to work with.
Nov 4, 2018
The picture of the car was entirely different than what the car is on the lot . Very disappointing.
Oct 1, 2018
They were nice.
Jun 27, 2018
The online consultant responded quickly and put me in contact with a
local contact (Kristen) who was very helpful and knowledgeable. I
missed out on this car but would definitely use them again.
Mar 24, 2018
tried to sell me rust bucket said they would fix in there shop but charge me over half
Jan 17, 2018
Responded fast and courteous
I test drove a used Mercedes Benz and was told the car was in great
condition. Bottom line - the car didn't drive well at all. I was told they
were going to fix the issues and get back with me. It's been a month now
and I emailed them to get an update. I was told the car was fixed and
they just needed to pick it up from the mechanic. Called again yesterday
and spoke to a different person. This time I was told the car was back on
the lot and someone else was looking at it, but had to be sent back to the
mechanic again. Meanwhile, they have raised the price of the car by
$600. In my opinion, this Dealership is so dishonest and I would never do
business with them!
Jan 8, 2018
Response from current dealership:
When the customer came in to test drive the vehicle it was noted at the time it had some mechanical issues by the customer. We had just traded for the vehicle and were unaware of any issues at that time. We would have not put it on the lot with any mechanical issues. We told the customer we would have it looked at and would get back to her as soon as we have the issues resolved. We are a Ford dealer so we wanted someone to look at it who specialized in Mercedes repair. We were told that it was a compressor issue. Unfortunately, the part took several weeks to come in which was out of our
More ...
Nov 21, 2017
Exceptional service; responsiveness, friendliness and very honest. I felt i
could trust them from the beginning.
Nov 20, 2017
worked with me to get a price I could afford.
May 4, 2017
Although I didn't visit or buy a car from Collins Ford, they made all the right
moves to get me involved. I thought the distance from Columbus, IN to
Louisville was an obstacle. Just didn't have the time to travel that far. Still
looking for a good used Ford Fusion or Honda Accord, 2014 or 2015.
Feb 7, 2017
At first was very responsive and got back to me quickly and after they seen that my credit wasn't perfect , The salesman didn't even call me back he just sent me a text and said he couldn't get the car financed , I didn't think that was very professional
Feb 9, 2017
Response from current dealership:
We are very sorry we couldn't get your credit worked out, but the FTC regulations and the lending institutions, won't let us go into any detail on why we couldn't obtain financing for the vehicle you wanted. You might try one of the free credit report services on the internet, you can receive a fee credit report each year (at no charge).
Jan 11, 2017
Dealer responded within 24 hours. Called, left voicemail, and emailed to let me know the truck I was looking at was still available. Good service.
Dec 5, 2016
Very happy with customer service. Gibs was a great salesman even
though we bought a different car from a different dealership. I would
buy from this dealership.
Sep 10, 2016
Gil is fabulous! Very professional and low -pressure sales as well.
Jul 13, 2016
I bought the car. The only negative I have is I was waiting for the
tag and the dealership told me they mailed it to my county
office. I called the county office and the dealership never told
me it had an out of state title. So I had to go to my county
office, g et a paper for the sheriff to inspect the car, go back to
the tag office and pay more money to get the tag. Such a
hassle.
Jul 18, 2016
Response from current dealership:
We are very sorry for the hassle in getting your vehicle tags, if you would please contact your sales person, or David Grubbs (general manager), we will refund you any additional expense that you may have incurred. Thank you very much for your business. James Collins
Jun 28, 2016
Great experience . Prompt in responding
Jun 29, 2016
Response from current dealership:
We are glad we could help you.
Oct 6, 2015
No follow after I explain what my interest was invitation to come in for a test drive.
May 4, 2015
No pressure sales experience. Good to deal
with. Vehicle was as represented - this was
important since I was not purchasing locally.
May 3, 2015
Comfortable, easy car shopping
experience. Responsive car
specialists
Best buying experience ever, they had what we wanted and we got the best deal, the first time. We shopped the so called bigger dealers and all we got was a lot of run around and hassle. We saved over $1600 over the 2 other dealers we shopped, plus we've already used the free service loaners, it makes it so convenient to bring our new truck in for repairs or service. I will recommend James Collins Ford to all my friends and relatives.
Mar 21, 2015
Response from current dealership:
That you Mr and Ms Mook, we appreciate your business and your review, if you need anything please let us know.
Aug 2, 2013
They call and e-mail me.
Jun 24, 2013
I purchased from this dealer.
Jan 2, 2013
Salesman was a joke! He knew nothing about the cars on the lot. He was unable to remember what we were wanting and kept pushing more expensive cars.