Jaguar Land Rover Los Angeles

Great service! Deshawn was very helpful. I highly recommend!

Great

Great guy

Ahmed was amazing. Knowledgeable, straight forward and efficient. We completed a lot of the paper work online and then he made the test drive and the rest of the process fun. He has a lot of good stories and is so positive and helpful. We had an excellent experience. Highly recommend!!

Top class dealer.

Great and knowledgeable staff. Easy to work with.

Interest rate very high but nice people

They have great customer service

Great

They are responsive on time and professional in supporting their customers. Waiting for the right car to arrive.

100 % perfect.

Despite a few initial contact glitches, they have been helpful so far.

They contacted me and the man that did was responsive and a gentleman !!!

The dealer was responsive, but didn't do much to try and win my business.

Didn’t buy a car from them. But they were really great with answering all of my questions and working with me.

Leader ad. Car wasn’t available. Then they tried to get me to go with a weaker model and more cost!!! Would never use them.

Wanted all cash because of covid... what a joke haha. We’re in a pandemic and you want 51k in cash for a cash. SMH.

Actually they did not contact me . I went there in person. It was absolutely the worst buying experience I have ever had at an auto dealership. First of all, they put me on it a list to be called when a representative was available to see me. needless to say I was never called. And it was not a crowd of people there. hornburg has it set up like it's a Beverly Hills boutique where you should be lucky if someone takes the time to help you look at a car. like I said it was a very bad experience for me I would never refer anybody to hornburg Jaguar Land Rover.

Good experience. Prompt response b

Excellent

Great dealership and staff. I would definitely buy again from them and suggest anyone else to do the same.

Very Good and straight forward about the car. Appreciated them making the transaction go smoothly and happening within a few hours of test driving the RR. Would recommend them to friends.

Ended up purchasing a vehicle from this dealer, everyone was beyond kind and helpful, an amazing experience!

Responsive!

Very good experience, knowledgeable salesman

Great follow up

Excellent follow up Purchased car.

Very helpful and followed up

Through the car had sold prior to their call, they did provide excellent customer service and look to see if they had a similar car in their inventory.

Good service

Fast response and excellent customer service.

They responded right away. I spoke with Julie and she was very responsive to my questions.

Good professional service. Follow up call. Provided necessary information.

Great quick response, answered questions promptly.

This dealer was very responsive to my questions.

They were very helpful and attentive. Didn't buy a car but still looking. No pressure...

Very professional and friendly

We had an appointment to see the car but when we got there the salesman we had an appointment with was showing the car to someone else and wouldn't acknowledge us even though he knew we were waiting. Doesn't deserve 1 star

The sales rep was very informative and was clear about the positive and negative aspects

The salesaman was uninterested in our business because ihe wouldn't make much money off the sale of the pre-owned camaro. Disappointing customer service.

Filled out a request on line for a call back. I didn't hear back so I called the dealership directly. I got served by Dino and he was awesome, made the purchase go so quick and easy.... thanks Dino!

Profoundly incompetent service. Apparently, they lost their Jaguar-trained mechanics a couple of years ago and replaced them with basically shade tree mechanics. They stock few spare parts and virtually everything must be ordered from a central supply which means that no matter what you go in for, they have to keep the car overnight. To compound the problem, they have no loaner cars and you have to rent a car from Enterprise at top retail rates. So if you buy a Jaguar from Hornburg, count on having it serviced by the very excellent Galpin Jaguar service facilities in the Valley.