Jaffarian Toyota Volvo

Got back to me quickly on availability of the car. Followed up on setting up an appointment

BEWARE! Text the sales manager at Jaffarian about a Lexus GX 460 . CarGurus says vehicle on the lot for 2 months. Made a 3 hour trip to test the truck. I tried to buy the vehicle and was presented with a much higher price than advertised on CarGurus. Showed them their advertisement. They told me the lower price is only if I finance through Toyota and do not pay it off before 3 months because the dealer gets money back. After checking there was no early payoff penalty I agreed. Did the paperwork, they ran my credit which is very good. After sitting around they came back and said there was a problem with the title for the Lexus. Told they can't find it. I ended up leaving a deposit for the truck. I waited a few business days and contacted them. I was told the GX would need to be sold at auction due to the title issue. I did get a refund, but it was a huge waste of time and the same Lexus is STILL for sale on their website and CarGurus. Not sure what the scam is!? BEWARE!

Fantastic experience. Entire sales team was great and a pleasure to work with. Easiest car buying experience I’ve had.

We had a good conversation and hope to do business in the future.

Excellent dealer Response!!

Listen carefully to the negative reviews: this is an awful dealership if you are trying to buy out of state. I dealt with the sales manager, and I had to educate him about current Massachusetts DMV policy. Even after he agreed that there was a legal registration for out of state buyers, he would not agree to issue it. Instead, he wanted me to pay the full price for the vehicle, then let it sit on his lot until there was an available DMV appointment in my state, which wasn't for at least 2 weeks. THEN, he revealed that I am not allowed to use my own outside financing - I would be required to use their in-house financing. This is obviously predatory, as they would be free to make me agree to whatever financing terms they wanted; the purpose of outside financing is to shop around and find the best terms for yourself. I tried very hard to give these people money today, but they made it extremely difficult. I don't recommend this dealership based on their ignorance and ridiculous policies.

They were professional and I thanked them for there time

Offered to purchase vehicle and the dealer refused to sell to me because I live out of state. Dealer stated that they’re low on inventory and will only sell to individuals that live in Massachusetts. Definitely one of the craziest things I’ve ever been told! If you don’t live in Massachusetts don’t bother contacting this Dealership.

I received an email that someone would be contacting me. Then I heard nothing by phone, text or email.

Our experience with this dealership, and specifically our salesman, Ronnie Rosario could not have been better. Clearly, integrity and customer satisfaction are as important to Jaffarian as they are to us! We completed our purchase in a matter of a few hours, and left there with a cleaned vehicle, full gas tank, and smiles on our faces. We will not hesitate to purchase from them in the future, and will recommend them to everyone! Very nice and well done.

Top notch dealership. Ended up buying the vehicle and so far so good

Fast and easy buying experience, they even delivered my vehicle out of state

Open and helpful generally but we could not agree on price

Responded and followed up

Great communication and straight forward process.

The dealer refuse to except outside income from other banks and wanted me to finance through them

it was geat dealing with them.

They were quick to respond ,the car was as described and was clean our sales person Beng was very informative on my car he made our experience a very pleasant one

Finance manager was very helpful, the salesman had the vehicle ready when we arrived, there was no pressure to buy. We came to an agrred trade in value and sale price.

What a joke.. a dealer that does not sell cars outside their state…”company policy” after i offered to do all the paperwork.

High pressure sale for extended warranty. Not responsive to requests for documentation of warranty coverage.

Dealer was responsive, engaging, knowledgeable & professional in every way. They actually made a mistake/misunderstanding having us test drive the car when someone else had first dibs, but they made up for it by offering similar level discount on a even newer car (best deal on a 2020 Camry LE within 150 miles). And Certified Pre-Owned too boot. They offered us a fair deal on trade-in. The only thing that threw us was that they were not clear about how long (4 hours) we would have to wait the day we came to pick up the car (this was mainly due to extra busy insurance registration on a Monday morning, but something they still knew was typical for a Monday and could have warned us about so we might have planned things out differently had we known in advance).

Taylor was the best!

Positive experience all around. Received a reply same day with a direct answer to my question. I definitely recommend this dealership.

I heard from the dealer within 24 hours will complete information on the Volvo. I didn’t follow up because it was more expensive than similar cars at other dealerships nearby. Also I wanted a light interior color. Thank you for your quick response and excellent information.

Jeep was already sold. But they did get back to me before I made the trip.

All the staff were very helpful

Yes the Salesperson, Bill, contacted me promptly after my initial inquiry was very helpful, we spoke several times thereafter and he was always very responsive with information & all my questions. Bottom line, this used vehicle though very low mileage, had more equipment than I wanted or needed so carried a price reflecting same, as did the cost to trade figure, even though the trade in value of my vehicle was a fair evaluation, I felt it was more than I wanted to put into a used vehicle.

It was a very good experience

Excellent service five stars

Responded fast but wouldn't sell to me because I'm out of state

Although, I eventually bought the car from them and it's mainly because we are mile away from each other and I did not want to be going afar looking for cars. It is best to have a business transaction at a place where customer is highly value and respected. If at all you want to deal with this dealer, avoid any possibility of having anything to do with there sales manager Patrick Osborne. He is so rude and disrespectful. Having such a person as a sales manager depict what Jaffarrian as a Major dealer of Toyota/Volvo represent. My experience with them is a long story one. Furthermore, there was a floor carpet in the car when I went to test drove it and I noticed it has been removed when I went to take the car, I called the attention of the salesman(Bill) to it and he told me they might have probably took it out during detailing and promised to get me one, he even made me signed a paper indicating that they were owing me the carpet and up till now, I am yet to get it from them.

Showed a printed car fax with accident report smudged out . The vehicle was in an accident with min to mod damage . Thank God I check the car fax on car gurus and found out proper info.

So easy to deal with, very responsive and kind!

Very nice Salle's mane I appreciate your help

Answer all my questions.very professional

Trying their best to find what I am looking for and not being too overbearing when doing so.

Great

I was told it would be ready to test drive in a week because it just came on the lot. I waited two days and sent an email inquiring how it was coming along. I received a form letter in return telling me I was a valuable customer. I emailed again and got a response that the test drive would by appointment only. I requested an appointment as soon as it was ready. I called twice and left a message and I was finally contacted and told it was sold that morning. All this took place within a 4 days of my first inquiry, not a week. The only follow up I got was, "it's sold, call with any questions?"

Very good

Prompt, friendly contact even though I decided to wait awhile before I buy

Good to work with and transaction was easy!

Frist class operation. I did not buy from them. Good follow through. .

I was immensely impressed by how quickly I got a response from Robin D. She was professional and courteous. She listened to my questions and was able answer straightforwardly. I setup an appointment in the afternoon and work with Scott H. He presented all the information about the vehicle I was interested in and didn’t use any double talk or jargon. Tom M(?) in finance was able to work within my budge and provide the best offer I could work with. Not once did I feel pressured or guilty tripped. I hope to do more service with them in the future.

Had to make a appointment to see the car. The car was buried in the lot. Last one to drive it stuffed the nose into a light pole. Damage with rust forming. Had to jump start it. And finally got on the road and the 21,593 mile transmission was shot. Did I mention they are 1 hr 45 min for my house? Piece of junk. Nice car otherwise

Your very friendly and very serious and responsible staff

Unfortunately I wasn't informed before traveling 1 1/2 hrs to see car that it couldn't be sold as they were waiting on title and also another customer had put a hold on it.

Seem to be interested in selling me a Highlander of my choice . Will be visiting dealer to discuss in person.

Robin was very personable, efficient and professional. I had a family emergency so needed to delay my buying process. My experience was positive.

We purchased this car and the experience went smoothly.

I went there with a broke down truck that I owed money on and they paid it off and put me in a beautiful ride very helpful and friendly staff great experience buying from them

Jaffarian was very prompt to respond to my questions. Unfortunately I did not purchase this vehicle from them as it was sold before I could act.

Awesome!

Responsive but unwilling to negotiate on a car that they two days later dropped the price on and I had cash in hand. Sometimes you win sometimes you lose.

Very non-communicative from who I can only believe was a family member (last name Jaffarian). Responded a day later and didn't answer a single question I had asked in the email. Tried a second time and he didn't respond. Reached out a second time a few days later to someone else who was listed as a sales person and they never responded, so I bought a car elsewhere.

Sales consultant Chris is exemplary

I was told they would hold the vehicle for me to see. I drove an hour and a half to see the vehicle and when I arrived asked to buy the vehicle. They said to test drive first. After the test drive I went to buy the vehicle only to find someone else signing papers to buy it. I felt it was sneaky and dishonest.

Was a complete waste of everyone's time; the dealerships description of the vehicle was completely bogus and exaggerated . The salesman was full of bull and only wanted to make a sale anyway possible. I ended up purchasing a vehicle of the same make . model and year a few hours later at another Toyota dealership. My advice is buyer beware and do your homework on Do's and Don'ts on buying from a dealership..

Horrible. Sales rep got mouthy and way out of line. It was a no deal because of numbers, but kept pushing and would not listen

Prompt response, but no test drive until a deal was reached or a downpayment made. ??

Got back to me in a timely manner. Offered to answer any and all questions, but contacted me several times.

Excellent experience from start to finish! The team at Jaffarian Volvo could not have been more helpful and friendly! Will definitely be back for my next car!

Fast email response, going to buy this car next month.

Followed up with.

Excellent experience. Very friendly and capable staff. Competitive prices as well.

Very professional. Good follow up..

Very agreeable staff to work with. Terrific follow procedures

FANTASTIC experience, very professional and feel like I got a very good deal!

Took a couple tries to have the dealer respond.

responded quickly and professionally

Bought an S90 sight unseen, good experience.

We drove about an hour to get to Jaffarian to see this one car. The internet sales person assured me the car was still there. However, the inhouse salesman or service department could not get the key to turn in the ignition. There was no communication between internet sales, in house sales and service. Additionally the were waiting on the title so we could have bought the car that day anyways. Finally the car in general was dirty. We were ready to buy this car but it turned out to be a wasted trip. If this car gets cleaned and cleared we would be willing to return and buy.

quick response

Excellent service!

Dealer provided the information in a timely manner. Pleased with clear and concise communication.

Jaffariams team was nothing bit professional, friendly and courteous. Ricky was our sales rep and he emphasized honesty and transparency. When he agreed to address minor concerns regarding the vehicle he immediately resolve them without hesitation. I would genuinely refer anyone to this dealership.

They wouldn't negotiate a dollar off! What they said was let's shake to make a deal with that price or go home!

Great

they were very great as well. I am just giving them a 3 because they ignored me as soon as i asked for an actual answer. you know car salespeople - they're natural born hagglers, and when you ask them for a direct answer that they can't hide from, they just poof.

The dealership sales men were friendly, polite, and paid attention to details.

Great service-

The salesman sent me a bulk email with a canned one sentence response. Three subsequent emails, all canned, asking if I had been in the dealership. I live four hundred miles away. A simple email asking if I had any questions would have been more appreciated.

Great to work with by email.

Responsive, friendly, and professional, with no pressure tactics to make a sale. Recommended!

The sales manager sent an email the same day. Very quick service.

Good communication emailed only

Buying a car site unseen is a scary proposition but I am very satisfied with the car after I had it shipped. Communication was my only concern since it was a little hard to reach people at times.

Very responsive

The dealer was excellent he informed me that the car was no longer available for sale. It had been withdrawn by the service department for safety as it did not pass Jaffarian standards.

The car want there when i went to see it even when they said the car was ready. They brought the car to the shop to get recall done. I wouldn't mind if the told in advance and didn't waste 2.5 hrs of my time.

Went to dealership on a Sunday... staff friendly and courteous... purchased this vehicle and told them I found it on car gurus... went back week later and drive home.. they went above and beyond but the process to get to th finance guy was longgggggg... recommend!

The car did not have all elements up I was looking for butheir response was timely. T

DO NOT WASTE YOUR TIME!!! They called, texted me and left me a voicemail to confirm my appointment for test driving the car I was interested in, so I assumed this vehicle was still at the lot. I live an hour away from Haverhill and I went and this vehicle "miraculously was sold". I understand that business is business but they are falsifying information to try and get people come to them. This vehicle that you are looking at right now is actually sold.

They had the car I wanted. Negotiations we're straight forward and they kept my total time there to a minimum,. Which is all that I would want.

Responded right away with requested information, but ultimately sold the truck before we could arrive.

Those guys are fun to deal with!!! Very nice guys. Jaffarian is the right place to buy your next car

Contacted dealership regarding scheduling a test drive. Two days later the price of the car was raised by over 30%. They said original listed price was a "typo". I would use caution dealing with them.

I'd recommend this place!

Best car dealer in every been to.good honest people.

Very transparent transaction and my sales rep., Francesca, communicated well throughout the entire process and even delivered my car to my home. I've always been wary of working with dealers but this dealership was great to work with.

Good communicators

Great. Worked with us to make the deal happen.

made an appointment to see the truck, drove about an hour to get there to find out they sold it the day before.....not happy

Pleasant and relaxed.

Very timely. Appropriate communications.

Bought my car here! Nice people, with internet help I was on the road in my new car in 1.5 hours!

They contact me with the all information. sales person was very professional.

Good response and info

Got right back to me

After shopping for a month and visiting every Toyota Dealer in the area I found the used car I wanted and bought it from Jaffarian. They contacted me right away when I first inquired about the car. They were willing to lower the price $200, the doc fee was the lowest around. The salesman offered to deliver the car to my house after the registration and all was ready. Very convenient! I was very happy with them and would recommend them to a friend.

no problems and helpful - not the car I wanted.

Great prices and the best customer service!! I purchased the Yaris I looked at and will definitely purchase at this dealership again!

Spoke to rep on the phone. Told him the car was a little out of my price range. He told me to come in and he would work with me on vehicle price no problem. I drove an hour and ten mins to get there and was told all prices are firm. I asked to see the vehicle and it was told it was out being detailed. Sales rep asked me to follow him to his other lot. When we arrived at the other lot we were told the car wasn't there it was out being serviced. I wasted over 3 hours for nothing. I'm a full time single dad and have limited time while my children are in school to get things done. I would not recommend this dealer to my worst enemy. The sales rep was unapologetic to say the least.

Helpful, kept in contact. Seems very interested in helping me find a vehicle

It was easy to get to. The sales team was professional and fair.

Was the most awesome experience buying a vehicle in my life and I'm 58 years old my salesman Jon . M and a finance Director Kevin .D were awesome i'll be returning there for all my future purchases. Thanks again guys

very quick respond

Doesn't respond from emails through this website. Contact them directly if you are interested in a vehicle.

Responsive and great pricing.