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Jacobs Motors
About Us
Jacobs Motors is a premier automotive dealership serving Bradenton, Sarasota, Tampa Bay, and surrounding areas. We offer a large selection of quality pre-owned vehicles, hand-picked for value, reliability, and performance across all makes and models. As part of the Jacobs Automotive Group, we bring decades of automotive experience with a focus on transparency, efficiency, and customer satisfaction. Our state-of-the-art facility is built for volume, allowing us to offer competitive pricing, a fast and streamlined buying process, and access to one of the largest vehicle selections in the region. We work with a wide network of lenders to provide flexible financing options for all credit situations, and every vehicle is thoroughly i
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Today 10:00 AM - 5:00 PM (Closed now)
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3230 14th St W
Bradenton, FL 34205
Our Amenities
- Good or Bad Credit
- Spanish
- Excellent Customer Service!
Service Info
Service Hours
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Apr 30, 2025
We purchased this car and got the deal we were looking for, Noah was great! The communication after we sent the funds and they were received, was lacking. We had no one call to tell us when the car was being shipped to us in SC from FL which was a little stressful. We expected to receive the car in 2 days, and it’s been more like 4 days. We hope to have the car tomorrow! Looking forward to having transportation again!
Apr 29, 2025
Rude !! Dealer has added (Pack) of $3200.00 and vehicle is also selling above every available book value.
Apr 19, 2025
I Had the best sales person, she was
amazing and truly best sales person I have
worked with.
Told a bunch of lies about bank not excepting my income when another dealer used my same stuff and got me approved with Westlake Financial in one day. These people gave me the run around and rep I was dealing with actually blocked my calls and texts after I sent him updated income proof . Which was proof of the inexperience of the staff. Atl car cruiser gets the job done fast . West lake made the purchase easy. I would not recommend Hanna to anyone horrible
Feb 25, 2025
Promised me better service than other dealers, ended up worse. No call back zero!
Nov 28, 2024
Professional sales team.
Sales representative was very polite contacted me and informed me there was a $998 dealer bundle I had to purchase, in
addition to the regular fees. I said no, thank you and went through the website to purchase directly and took the time to get
approved (and the website said someone would call me the next day at 1 pm, but I never heard from them). I called back 1
more time to see if we could make it work (so I could buy the vehicle), and was told someone from management would contact
me, but have not heard from them. Everyone was polite, but it was a big waste of time.
Nov 13, 2024
Really wish I could give this car dealership 0 stars. I
explained to the dealer that I will be driving over
four hours for the car after looking for some thing
for over a month. They called me while I was on
vacation. I advised that I will be returning to the
states in two days and getting a rental car to come
down and didnât find out the car sold until I went
back to click on the listing when I returned and it
was gone. They were not apologetic and just said
that they would cancel my appointment. I luckily
ended up finding a 2024 LT1 from Orlando w
2000miles
Nov 8, 2024
No negotiating. Super high dealer fees.
Sep 30, 2024
Dealer is responsive and professional
Aug 8, 2024
very great to work with
I went back and forth via email on the specific car. Then I reached out via text and called. I was specific on what car I was looking at the the
trade I was possibly doing. I told them to give me a final number on the trade so I don't drive 30 miles for no reason. They said they needed to
look at the car to get more than they offered me. So I drove down there only to find that the car I had been going back and forth with wasn't
even there and they gave me basically nothing more on trade. This was a total waste of time and typical car salesmen tactics.
Jun 6, 2024
Excellent, quick communication. We purchased the car the next day and are very satisfied with the price and the car. Highly recommend.
Jun 5, 2024
I asked for the total price and they never gave me an answer. and I have the cash on hand! All they say, come down for a test drive, again,
come down for a test drive, I got sick of the phraise! They don't want to give me the total price over the email!
Overall, not a very good experience. Upon first contact I wanted an explanation of the dealer fees applied to a sale as an
out of state customer. My request was met with an unpleasant attitude made worse when I mentioned that I would also
be looking at another vehicle at a nearby dealership. It took several more phone calls to get a complete response in
regard to the numerous fees. In the end I was eventually sent a proposal with a complete breakdown of cost to include
the associated fees. It was rather disappointing to discover a vehicle that was well within my intended budget became
well over budget with nearly an additional $3000 in dealer fees. I have nothing against a dealer making a profit, but this
seemed a bit too much.
Apr 19, 2024
They were very responsive.
Show older dealer reviews 295
Bought this car. Very professional dealership in Bradenton. Good value car and fair trade in. Worked to process paperwork given I live out of state.
Mar 12, 2024
Response from current dealership:
Thankyou Jim we appreciate your Review and hope we can continue to earn your business now and in the future.
Feb 13, 2024
My primary goal was price I'm a cash buyer because I don't like dealing with the Antics in theatrics of Interest and extra fees.... needless to say Walking out the door totally price went up almost $2000 with no room for negotiations being in the business of only paying cash for cars for the last 6 years they're a waste of time......on another note I was helped by Bill who way so pleasant he made the day better very attentive and kind, and the sales management have a job to do and are not about to or even try to negotiations or maybe in my case which I've experienced very often more times then not being a female looking for a car they think you don't know anything
Jul 28, 2023
Worst service that I have ever experienced elie Hoyek the sales consultant was the rudest person I ever experienced in my life, walked in and I asked is there room for negotiation he just got up and said no point in taking anymore since their dealership is a fixed price dealer and he doesn’t want to show the vehicle since it’s waste of his time very rude if they want to sell a vehicle for 80k and treat people the way this sale person is trained, good luck I would never recommend any one to this dealership awefull place stay away from this place if there was choice for negative star they deserve it
Apr 14, 2023
Communication was excellent. They make no
attempt to deal/ compromise with you. I won't
go back for that reason.
Disappointed
Drove 1.5 hours for a confirmed appointment(both by phone and text) and arrived to be told double
booked and not allowed to look at it. GSM Luke called me silly for posting a Google review with the
facts. Who calls a customer silly, but I bought a new car the next day. Cash in hand and they turned
away. They promised a tank of gas for wasting my time but never delivered. He acted like it was all my
fault. All other dealers have been amazing.
Jan 31, 2023
They were very quick to respond. Very nice
Car prices at 26993. When I get the bill of sale the price jumps back to 29k. Then acts like, just because the market is high it give them right to add taxes and fee like that don’t have power to change the numbers for sales. Just don’t want to make a normal sale they rather wait for ppl to be dumb n pay Bc others thinks its a big need
Nov 22, 2022
Excellent service. Great communication skills from sellers. However they wanted to sell me a couple of products that it is optional with the sale of the vehicle. I was willing to take the warranty but not the LoJack. Seller indicated that they were not willing to to take it off.
Nov 3, 2022
Responsive and professional… car sold before I could drive to Apex so did not purchase the vehicle.
they were very helpful all the way in purchasing the vehicle. provided great
assistance in getting the best rates on a loan. great guys to do business.
harrison made sure that I understood everything about the vehicle I was
purchasing. enjoyed the experience. will definately return for another car.
Apr 18, 2022
Liam, the salesperson who helped me was excellent
and deserves a 5 star. I would have given the whole
experience a 5 star if I didnât have to spend $3,600 to
get the car stereo fixed, which was not disclosed to me
at the time of purchase.
Shady practices, advertise a price and then once you call them to get the out the door price, they add something crazy to make profit.....Since when a Lexus vehicle needs a LOJACK? This vehicles come with their own tracking systems......When Told them that I don't need the LoJack they come up with some lame response saying they install the system on every single and vehicle and can't be negotiate...Definitely will take my business somewhere else....
Jan 1, 2022
It was fine and quite professional. The purchase experience was excellent.
Dec 28, 2021
The “no haggle” price program they have is immensely frustrating as I wanted to purchase the car, but would not for the above market price they had it listed for. The car I was wanting to purchase desperately needed new brakes and rotors and all four wheels were curbed severely, and the dealership would not guarantee a fix. Good salespeople and building, but could be improved.
Oct 17, 2021
Very friendly and informative. Fast response!
Jul 1, 2021
My experience with Apex Imports was absolutely amazing! I definitely recommend.
Jun 29, 2021
They emailed me right away and the sales guy, Petar, was very nice
and helpful. However, every car I looked at had something
obviously wrong with it. I went to an actual dealership and
purchased a car.
Jun 29, 2021
Alexis was wonderful… deserves a pay raise
May 12, 2021
It was absolutely straight to the point which I liked. My salesman was Mo and he was awesome would recommend 10/10 to anyone looking for a vehicle
May 8, 2021
At first the front desk men were not wearing face masks, but the online sales coordinator called
them and they put on masks. The salesman who was helping me, Gabe, was kind, respectful,
and very helpful.
Apr 17, 2021
Dealership had plenty of newer cars to choose and compare. Staff not pushy and very helpful and friendly. I was able to take time on test drive and see lots of options.
Apr 15, 2021
Good dealer
Mar 25, 2021
Good
Sales person amicable ands helpful with no pressure on buying the car, which I did later. Finance Officer did great job getting a taste about half of what I'd been quoted by other company... and I've got excellent credit score too.
Very satisfied with dealership and Red Mercedes GLA 250 4Matic... much sportier and sleeker when seen.
Mar 3, 2021
The salesman did a good job very
friendly and I was please waiting on
liscene plate and a clicker to the car
other than that ok
Jan 28, 2021
I never got to make it to this dealership but the staff was amazing with keeping in contact with me.
Just awesome! They have the car of your dreams. They have vehicles there you may not know existed. From high end vehicles to budget vehicles and no high pressure sales tactics. From the sales people to the financial experts that finalize your documents they are 100% professional and super knowledgeable about you prospective purchase. If you come here first there is no need to go any other place. Whether it's just to shop and compare or if your your to purchase this is your one stop vehicle shopping place.
They didn't take this sale very seriously. I had to set up a PPI on the car..then they didnt go to it and didnt cancel it with the Jaguar
Dealership. I called them the next day and set it up for the following day..They were on board with it. Then, they call me back and told me the
car sold
Excellent car buying experience!!! Mo, the salesman was outstanding!!! He was very helpful with everything!! From the test drive , to the financing, this was the best car buying experience I have ever experience in a long time!! Michael, the sales manager was also very helpful. He help me get a lower percentage rate from another bank. Just simply a great place to buy a car, period!!!
The dealership promised me a good rate so I went to test drive the car.
Even after they had all of our credit info in their hands they quoted us a
ridiculous interest rate. They knew what payment we were looking for
and assured us they could make it happen. After all was said and done
they admitted the numbers would never have worked. This was very
much a typical "used car salesman" experience. The finance guy was a
bit of a bully. Definitely would not recommend.
Dec 2, 2020
Very prompt and helpful
Nov 5, 2020
Very helpful and attentive.
Manny Damreh the sales consultant was very helpful he was the first person to come up to us
and ask can i help you all and we had at 2:30pm anyway we got there a little early we told him
we would go and get lunch and come back later we did just so he came right up to us and took
us to his desk and we made the sale with him such a nice salesperson.
Oct 3, 2020
They were very quick to respond with any questions that I had
Sep 16, 2020
Very helpful.
Sep 14, 2020
Staff at Apex Imports went out of their way to accommodate me. They spent time with me before and after the sale, answering questions and offering advice. The car is great. I have already shared their info with friends!
Aug 19, 2020
Great Dealership. Unfortunately, I was not satisfied with the car.
Aug 10, 2020
Great experience, will be flying up to pick up the car on Wednesday.
Aug 8, 2020
By far the best car buying experience I have ever had! My salesman was Liam!
Jun 27, 2020
I actually purchased this vehicle and it was a wonderful experience. Zach was great and the transaction was quick and easy. I really felt that my time was valued and that my needs were met. This would be a place that I would purchase another vehicle from based upon my experience
Jun 23, 2020
Excellent customer follow up
Jun 20, 2020
Very polite, very eager to help. The only reason for four stars is they couldn't tell me any information about what kind of wreck the vehicle was in.
Jun 12, 2020
Did most of the paperwork online. Very simple and love the car.
Jun 12, 2020
Responses seem to be computer generated
Kudos to Manny and the team at Apex Imports. I have to say you went above and beyond to gain my business. Even thinking about purchasing a new vehicle locally can be a timid process but buying one over 500 miles away much more so! After many searches and visits to local dealerships I relied on you to be my eyes and information advisors so to speak when even tossing this idea around and you didn't let me down! You gentleman are A1 and never hesitated to provide any details or answer any questions that I asked. The drive was well worth it, very efficient in the rolls you've had in this process, professional, courteous and knowledgeable. Many thanks to you all, I'm going to enjoy driving every mile in my new ride!
May 31, 2020
Apex has contacted me numerous times. Their follow through is appreciated!
May 30, 2020
Didn’t make a deal on a car but they were responsive and followed up with me on my questions.
May 21, 2020
Everyone helped me so well
May 11, 2020
Awesome
Apr 30, 2020
So far so good
Apr 29, 2020
Great dealership
Apr 3, 2020
They lie about no damage and wouldn’t even hold the car for one day For me get a from my bank they keep message trying to there bank on me for two day again wouldn’t hold the on a Sunday again told them they couldn’t beat my military credit union rate
Mar 16, 2020
They provided me quick response. They also did follow up.
Mar 7, 2020
Mr. Claiborne did a fantastic job. He went above and beyond. Very pleased with him, Apex
Imports, and the car we purchased. Exactly what we wanted at a good price. Impressive facilities
and would highly recommend both Mr. Claiborne and Apex. Well worth the hour drive.
Feb 29, 2020
Were very helpful, I decided to purchase from them
Feb 27, 2020
I did purchase the vehicle, but was unhappy with the sales experience, there were statements made on an
items cost that was "included in all vehicles at Apex" and then when I pushed back, I was told that they would
check to see if they could eliminate the cost. The did remove the cost, but the item that was preinstalled in all
vehicles at Apex was a lie. It was a subscription to a vehicle tracking solution. And the device is still on my
car but I cannot use it, and they have not replied to me on how to have it removed.
Feb 27, 2020
I wasn't happy with the total experience. I expressed my problem with the car pulling, and ask them if they would take care of it. I heard every kind of excuses why it was doing it. After I purchased the car, I came to my local mechanic and had him give it an alignment. That was the problem. I will not purchase another vehicle from them. I also didn't receive the additional Fob(keys) that should have come with the car. Won't be recommended by friends to shop here.
Feb 10, 2020
Very professional. Response was quick and precise. Would recommend this dealership, ask for stefan harris very knowledgeable on cars and he work hard to get you the car you want.
Jan 31, 2020
Quick response great prices
Jan 29, 2020
Apex Imports sold us a car on Saturday. Then they sold it to someone else on Sunday.
They had agreed to repair a fender dent before delivery, and we had agreed to the term,
applied for financing and made an appointment to pickup the car on Wednesday when they
estimated the fender would be repaired. Maybe they didn't want to repair the fender. They
didn't call us to report that they had rescinded the sale and they wouldn't take our calls on
Monday. On Tuesday we called the Service Department to find out whether the fender had
been repaired. The service guy told us the car had been sold to someone else.
Jan 28, 2020
I messaged the dealer one question and he said he would go check really quick and then never messaged me back. Will not be buying a car here.
Jan 17, 2020
Very good in helping me search although I made my purchase elsewhere.
Jan 9, 2020
good
Jan 2, 2020
Quick response
Nov 16, 2019
I was contacted in less than an hour after asking for more information. The staff was friendly and helpful and I got my car!
3 emails...telling me how much they want to help me....BUT never answering
my questions.... I'm not sure if these dealers think that if the email you all
day..You submit to buying their car?? I tried again and asked for only the data I
was looking for...Same thing...email hell
Dec 2, 2019
Response from current dealership:
Hi there! I'm sorry you did not get the information you were looking for. Can you reach out to me personally at 919-245-7277. My name is Svea and I am the internet manager
Oct 29, 2019
I had a good experience with the sales staff. They were helpful and let me drive the car....by myself. The only negative was
learning that the 12 month 12K mile warranty they kept touting was from a third party that has terrible review ratings. I
bought the car anyway and will hope for no warranty claims.
Apex Imports is a no-haggle dealership so know your stuff about pricing before you get there. CarGurus definitely helped with that. Also, do your due diligence about the cars themselves that you are considering. Consumer Reports and Edmunds can help with that. Overall the experience was straightforward and almost painless. They will put a hard sell on you to buy the Kahu. Ask for a discount before you purchase it and know what it is. I’d also say check with your insurance FIRST to see if you get a discount for it. While the salesman told me I’d get a discount, my insurance company said otherwise. I do love my car and I did get a fairly decent deal on it. The finance director was super nice.
Oct 17, 2019
Helpful and informative
The staff were very helpful as far as accommodations with paperwork before I went to the dealership. YET, I never made it in because there weren’t willing to negotiate at ALL. Way to lose and easy $13k that would’ve fell in your lap over $500 bucks! Not ONE dollar was taken off, just hard no’s all around the board
Oct 3, 2019
Friendly
Sep 20, 2019
The vehicle I was interested in was in terrible shape. Bad brakes, automatic transmission was
not shifting properly, pulling to the right badly and when I told the salesperson, he didn't
seem to be concerned.
They are a "one price dealership" which means no haggling, which is fine but I would expect
the vehicles to be in better shape.
The salesman was courteous but the dealership let me leave there with half a tank of gas and no second key fob. I
do like the truck but I'll be looking for a newer Highlander before too long and I'm not sure that I would deal with
Apex again. They also put a temporary tag on the truck but didn't contact my insurance company to make sure it
was added to my other two vehicles. They also gave me a really lowball estimate on a trade-in that my bank will
loan 22k on.
Sep 5, 2019
He was very nice.
Aug 30, 2019
I enjoyed my experience at the dealership.
Aug 17, 2019
Nice truck at a good price!
Jul 19, 2019
Gave the best price for the said car Mercedez 2014 for $12000. With one year warranty and also cheked the serviced the car befire delivery.
Jul 13, 2019
The sales professional and the sales manager both did their best in accommodating my desire for a mutually beneficial arrangement, i didn't
end up buying but i was very pleased.
Jul 13, 2019
Excellent
Jun 29, 2019
There response was very fast. Answered all my questions in timely manner.
Jun 24, 2019
Very happy with our purchase. Apex Imports had the best prices. Sales force was very helpful.
Jun 14, 2019
Good
Sep 30, 2018
Very helpful and trade in process was very smooth and a good deal.
Sep 25, 2018
very responsive, good price, easy to work with.
Sep 13, 2018
Very helpful and friendly salesman and staff. They helped me through the
entire process and made sure that I understood and was satisfied with
everything.
Terrible terrible interaction.
Got transferred between 4 different people and none of them would communicate amongst themselves.I would ask 3 serious questions in an email and get 1 answer back completely ignoring the 2 others. They lowballed my trade in by over $500, validated by not only kbb but also carmax. Refused to take a deposit and eventually sold the car out from under me while negotiating final price. Thumbs down :(
Sep 7, 2018
They were very nice and helpful. They didn’t have the “used car salesman” gimmicky feel; our conversations felt genuine and they were patient with all of our questions and requests.
Aug 31, 2018
Very quick to respond with any questions
Aug 27, 2018
The sale agent at Apex ...import very friendly and willing To talk and sale but the manager, couldn’t handle the bargain,assuming me and my wife couldn’t afford the car a white 2014. GMC Denali,he literally kicked us out harshly just cause I did my home work first,did have a loan Credit Union $28,000.00 check and to make myself feel good I bought the same car elsewhere at whole sale price $21,285.00. So bad experience
Aug 25, 2018
Helpful and patient. He got the job done.
Very responsive and followed up promptly, unforantely I had to make a very quick decision as my truck is my office as a contractor and being open on weekends, especially Sunday's is what made this one not happen. I would've loved to have driven off in this vehicle as I paid a similar price for a 2015.
Aug 20, 2018
Very quick response to my inquiry
Aug 14, 2018
Will Rodden was very helpful and patient answered all my questions satisfactorily. If he didn't have an answer on the spot he made sure that I have the answer before I left. Apex imports is an excellent dealer never felt any pressure. I felt like a kid in a candy store. I will be returning to Apex Imports
Aug 13, 2018
Great experience all the way around. James Peace, our salesman, was
wonderful as was Constantine, the finance manager. We bought the
car!!
Aug 9, 2018
They have been texting & keeping in contact with me. They suppose to call me back at the end of the week.
The car advertised was not the same car they had. They advertised a blue automatic LX. They showed me a gray manual transmission. They said the blue one they advertised would be $2000÷ more. Then every car i was interested in on their lot was either out on loan or they're was something else wrong with it. I had gotten a ride there because i was borrowing a car & had to return it. I had driven 40 minutes there, & had to call my wife to pick us up. And we were there for 4 hours.
Aug 2, 2018
Great car and great service!
Jul 28, 2018
Loved every bit of their team. No hassle. Worked with my timeframe. It was overall a very comfortable situation
Jul 27, 2018
Not aggressive enough to close a deal. Not willing to negotiate. They didn’t look for alternatives within my car preferences.
Jul 20, 2018
outstanding
Jul 14, 2018
Contacted the Internet Sales Rep./ Drew Velez and he was a pleasure to work with. Drew ensured the sales process went relatively smooth and I did purchase the vehicle.
I highly recommend using "CAR GURUS" to research information prior to visiting ANY car lot. Car Gurus enables the customer to know before they go and be better prepared for a successful purchase.
THANK YOU DREW and CAR GURUS!
Jul 7, 2018
Responded promptly]!
Jun 28, 2018
Salesman was very nice but sunroof was on track and control bottom was broken not as clean inside as it looks
Jun 21, 2018
The car options were mis described as it did not have the panorama
roof. It was also described as zero accidents (AutoCheck), but CarFax
had one accident listed. Only came to light having driven 600 miles to
see it, so not altogether a good experience.
May 30, 2018
I contacted this dealer and received a very quick
reply. Unfortunately I was not interested in a
Murano S. And there was a concern from my
additional research on whether the car had been
in an accident. I did not pursue because I wanted
a Murano platinum. This dealer was very
responsive and followed up via email and phone
calls. I just had a sense to be more cautious in
my buying experience. Anyway I was pleased
that they let me know the car was no longer
available and I did not have to dive deeper into
further research.
May 29, 2018
Quick response!
May 27, 2018
Followed up...answered questions
May 23, 2018
Good feedback
Apr 20, 2018
I was not able to buy a vehicle at this time but I will definitely be going back there! They are very straight forward and friendly. They answered all my questions promptly and did everything possible to try to make it work without being overly aggressive or pushy. They will be my #1 choice when I am ready to buy! I would definitely recommend Apex Imports to my friends!
Mar 25, 2018
Great people
Mar 23, 2018
Keith was awesome and very patient.
I've purchase a car from Apex, they were EXTREMELY nice, answered all my
questions prior to coming to them, even sent me additional requested
pictures. Additionally, I HATE haggling, which they did not do, they already
have a below average price and thats the price I paid. I recommend Apex to
anyone looking to buy a good car at a great price.
Feb 7, 2018
This is a great place to deal with, they contacted me the very next day and was very polite and informative. I just decided that it was a good deal for “me” but they are somewhat under what the vehicles are actually worth, very honest co.
Jan 22, 2018
Great!
Nov 9, 2017
Great experience. First time I have ever purchased a pre-owned automobile without seeing it in person. I was very apprehensive, but with the cooperation of the sales team, I ended up with a great car at a very fair price.
Service was good. The dealer andcustomerservice Department were very redponsive to my needs. The dealer listened to my needs; however, when the negotiations began, I felt the finance manager was not sensitive. Interestingly, he reduced the price by $300. I was appalled when I discovered he had not done me a favor. The amount reduced was for GAP added to the final costs that they did not ask me about.
Oct 20, 2017
I had a decent experience at Hanna Imports. Keith was my salesguy, very
easy going and friendly. I wanted to take the car to firestone to get checked
out before i purchased and he took it there for me.
He followed up with me consistently and was available when i needed him.
Hanna imports has very nice cars, and their prices are reasonable!
Sep 25, 2017
My wife and I absolutely love this place!! The customer service was remarkable and professional. We went in for a test drive and left with an amazing family vehicle.
Sep 25, 2017
Great experience and I got my jeep
Sep 21, 2017
Excellent service- I bought from them.
Sep 13, 2017
I came down to the dealer to get this Sorento. Josh the salesman was very helpful and comfortable to work with, however after getting off to a rocky start with Brian we patched things up and started doing business. He was professional and helpful as well. I left without making a deal. Angela them reached out to me and I told her we failed to make a deal and she would see what she can do and call me back. I then again spoke to Josh a few days later and told him I am still interested in making a deal after I was approved by my bank for a loan and he too said he would call me back, I even sent an email to Angela the next day. It has been a week and Angela nor Josh has called me back. I guess I will bring my business elsewhere.
This dealership was good on the phone. The ladies were fantastic! However, that is where it stopped!!! We called about a specific car AND set an appointment. The car was NOT detailed! It smelled horrendous!!!! The Salesman had ZERO knowledge of the vehicle. The sad part is, I made an appointment and this is how they prepare. We looked at another car on their lot and it was equally disgusting. I told both the salesman as well as the manager who finally tried to come get me out of my car when I was leaving that both cars were an embarrassment to have on their lot and they really need to make sure their Salesmen know their inventory instead of sitting around looking at each other. VERY UNIMPRESSIVE, save for the ladies calling on the Internet Inquiries, They are WONDERFUL!!!!!
Sep 1, 2017
Response from current dealership:
Hi James! I am sorry your recent experience with us the other day. We here at Hanna Imports always strive to make sure our customers are very satisfied with their buying experience. Quality control of our inventory and it's presentation is essential in order for our dealership to be a successful one. Your feedback is very valuable to our continued effort to improve our growing business and it's relationship with our customers. I would encourage you to reach out to our customer relations department to discuss this in further detail at 919-230-8212. Thank you for the opportunity.
Aug 27, 2017
They were quick to respond.
Sep 20, 2017
Response from current dealership:
Thanks Stacy! We appreciate you! Please remember us to your friends & family!
Aug 21, 2017
Were very helpful
Sep 20, 2017
Response from current dealership:
Thanks for the great review! Let us know if you need anything int the future!
Aug 21, 2017
The salesman looks very nice and reliable they did let me know the truck was sold I appreciate it they're letting me know so I would not waste my time to come to the dealership thank you
Sep 20, 2017
Response from current dealership:
Thanks for the kind words! We want earn your business the right way! We appreciate you and your time! Please look to us for your future vehicle purchases!
Aug 20, 2017
No hassle dealership. Bought a 2015 Mazda CX-5 at a great price. Car
salesman Feraz Amed was very easy to work with. We made two visits
over two weekends trying out different cars. We really were not sure which
vehicle to buy and so took our time to decide the vehicle we wanted to
purchase. On the two occasions we were there, sales manager, Brian was
agressive to get our business and offered to give a discount on the already
fair price to close the deal. He did not pressure us into buying with any
other tactics though. Dealership is very serious about following up with
customers. After our first visit, they called me on 2 different days to check
my interest on the Mazda CX-5 that I had test driven.
Receptionist at the showroom was quite friendly with my kids. Accountant
was very efficient in working through the financing paperwork and
disclosures. He takes great pride in his work which is good to see.
Everyone at Hanna Imports, Apex play their part to ensure a no hassle
buying experience !
Sep 20, 2017
Response from current dealership:
Hi Mahesh! Thanks so much for the positive review! We are constantly trying to improve our processes and this kind of feed back definitely helps us out. We appreciate you very much!
A young lady called to tell me that they received my inquiry and that she'd call me back in an hour. That was a week ago, and I still haven't received the callback. I don't care to do business with companies that exhibit unprofessional behavior. I've moved on.
Aug 7, 2017
Response from current dealership:
Hello 19Guru62, We appreciate your interest in purchasing a vehicle with Hanna Imports in Apex. It's unfortunate that we didn't get connected with you and meet your expectations of service. Concealing your identity and then leaving a "one star" review doesn't help you or us much in fixing our process for the next customer. It appears to be more motivated by another source. We do follow up with all our lot & internet customers multiple times via email, text & phone calls until a shopping resolution is reached. I do understand that we are only human and these kinds of mistakes
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Aug 5, 2017
Great
Aug 1, 2017
They was wonderful to me a ND I got my car it's great the again gud ppl
Jul 20, 2017
Very responsive and friendly. This particular time they weren't willing to negotiate much, but I'd go back if I saw another car I was interested in.
James is a great salesman. Not sure we are buying the car but Hanna
Imports was very responsive..
Jul 21, 2017
Response from current dealership:
Thanks Ramjet22! Please let us know what we can do to earn your business!
1 expressed an interest in the vehicle over the internet it was only a matter of seconds before the dealer contacted me the friendly and knowledgeable people are great thank God I received the truck I wantedno pressure for the upsale
Jul 21, 2017
Response from current dealership:
Hi Guru9XHK9! Thank you for the valuable feedback on your trip to see us! We appreciate your business!
Jul 4, 2017
This dealer sent me numerous emails. They responded quickly but I found a vehicle at another dealer.
Jul 12, 2017
Response from current dealership:
Hi Paul, Congratz on your new vehicle & thanks for the feed back! Please look for us the next time you need a vehicle.
Jun 19, 2017
Very professional dealer, specially Angela very fast response. And Naz Alawar the best seller that i ever met so far. Highly recommend.
Jul 12, 2017
Response from current dealership:
Hi Josue, We thank you for you kind words & thank you for your business!
Jun 16, 2017
Followed up promptly with info I requested
Jul 21, 2017
Response from current dealership:
Hey Michael, Thank you for the valuable review! Please let us know how we can earn your business! Call or text us at 919-245-7277!
Jun 3, 2017
Very good, polite, and responsive
May 28, 2017
Although never went to the dealer they call me and email me trying to help...
Called a week prior and set up an appt, but when I called the day I was
heading over they said they did not have me in the system. I arrived about
45 minutes after calling them the day of and the vehicle had not been pulled
from inventory yet, the battery was dead and it was absolutely covered in
pollen. Very large dealership, almost gives me the impression it's too large
for it's own good.
Apr 28, 2017
Had more than one person contact me and often. But they were efficient!
Charles was great to work with. They allowed a outside mechanic to check the vehicle and I was satisfied with the overall experience.
Apr 12, 2017
Response from current dealership:
Hi Chad! Thank you for the support! Charles is one of our most experienced sales team members & is very knowledgeable about all the varieties of vehicles we have at Hanna Imports. Hope you have a Great Week!
OUTSTANDING!!!!! Purchased my car from Hanna. Keith, the sales person, Charles the trade in estimator, and the owner all responded to my personal requirements. The Service Department took ownership of preparing the car for sale. I am very senior, fixed income, and had to have monthly payments within a fixed range, max for the trade in and a good deal on the car. They came through across the board and I could not be more pleased.
Pleasant, stress free experience. Initial test drive,
w/wife test drive, pre-purchase inspection and
purchase. Thanks to salesman Keith.
Apr 12, 2017
Response from current dealership:
Thank you, Dakota, for the kind words. Keith is a great sales rep and very conscious of customers time and needs. It's your feedback that help us to get better! Thanks again
Feb 25, 2017
Give the lowest amount for a trade In. Suggest looking at other dealerships. And also leave out fact untill at the store.
Mar 8, 2017
Response from current dealership:
Hi Cory, Sorry for your experience. We here at Hanna Imports Apex try to be as aggressive as possible on trades and very transparent in our correspondence with all of our customers. We do appreciate the feedback & would like an opportunity to talk about this more with you. Please reach out to me at 919-245-7277.
Hanna Imports of Apex was awesome! I worked with Mike P. he was great and made sure I got what I wanted and I did purchase the car that I am still loving by the way! So all praises to Hanna Imports. They have so many nice cars and the staff was nice also!
Mar 8, 2017
Response from current dealership:
Thanks for the glowing review! Mike P. absolutely goes above and beyond for all his customers. Great sales person & person. Regards!
Mar 8, 2017
Response from current dealership:
Hi Phillip, We try very hard to follow up with all our customers. Thank you for your great review!!!
Jan 10, 2017
Wholesale type car, Black Book=Rough.
Oxidized paint, broken loose body plastic
Worn out clutch and damaged flywheel.
I kept seeing it online for MONTHS first at their Raleigh location, then Apex, and wondering why a nice looking car ( in the photo from 20 feet ) wasn't selling. The salesman and Mgr were nice enough, no complaints there, beautiful used car facility with many NICE Euro Sports Sedans, like the customer checking out BMW 5. My whole family, including my 15 years, is in the Car Business so I'm NOT exactly an amateur, just looking for a cheap commuter Toyota. LandCruisers rule during Blizzards, Snow, and Ice BUT commuting 107 miles a day in it will break the bank, Baby needs new shoes. When I offered to make an 'As-Is' offer the salesman disappeared and didn't come back, some people might be offended but I just thought it was FUNNY and unprofessional.......Besides, Clutch +
Flywheel replacement was closer to $2,000 NOT the $550-$650 I was guessing. Yikes ! A cocky old fart like me saved by the bell. Seriously, clutch/flywheel failure is a 'Car Kilker anyway, like an evaporator core pinhole or engine head-gasket, easily 30%~40% value of older high-mileage car. Same thing as your Allstate guy telling you 'We're going to call it totaled'
Nice Place, Nice People, VERY Nice Cars !
Just wasn't my day but I'll be back, there's an Exxon~Mobil next door with good coffee and Krispy Kreme and my wife wants a white Bimmer, maybe I'll get to drive her 7-yr old Prius to work in Wake Forest from Chapel Hill, mmmmmmm 46mpg VS LandCruiser 12-14 mpg, Duh.
Dec 22, 2016
We went to the dealership to view a car late in the evening. We spoke with the manager who said he was almost certain he could get us into the car we wanted for the payment we needed. Come to find out they sold the car out from under us, tried to get us to buy a car that was in not one, but 2 accidents with structural damage. They were pushing the "it's loaded", "we priced it just for you" mumbo jumbo. I think we will be going with another dealer for our car buying needs. They were all super friendly and made you feel like you could get the car you wanted however. It's a shame it didn't work out but lesson learned.
Dec 26, 2016
Response from current dealership:
Hello Elizabeth,
Hope you had a happy holiday with your family. I do apologize for your experience here at Hanna Imports of Apex. We want all our customers to be happy with their time with us. If you would like to reach out to me at (919) 245-7277 I would be happy to see if there is something I can do to help make your vehicle shopping experience a little easier. We really appreciate the feed back from you. This is the only way we can get better!
We also hope you and your Family have a Happy and Safe New Year!
Hope you had a happy holiday with your family. I do apologize for your experience here at Hanna Imports of Apex. We want all our customers to be happy with their time with us. If you would like to reach out to me at (919) 245-7277 I would be happy to see if there is something I can do to help make your vehicle shopping experience a little easier. We really appreciate the feed back from you. This is the only way we can get better!
We also hope you and your Family have a Happy and Safe New Year!