Jackson Kia

I went in for a specific vehicle and keep in mind I spoke with the salesman throughout the week. However, I get there on my appointed time just for them to tell me the vehicle was not there. A salesman took the Mercedes for a family emergency. Then drove up in a Toyota Highlander. I was upset because this was unprofessional and inconsiderate of my time and my specific request. I had driven over an hour and rented a turo which cost me time and money. I left unhappy and without a vehicle.

I drove from Hernando, Florida to Jackson Kia in Cocoa specifically to see a 2025 Kia Carnival SX Prestige that was listed online at a certain price. This was about 120 miles each way (240 miles round trip) and nearly 4 hours of driving. When I arrived, I was told the advertised price was a “mistake” and that the vehicle was not available at that price. Instead, I was encouraged to look at a 2026 Carnival at a higher price. The same price remained listed online days later. This felt like a bait-and-switch after a long trip. Because of this experience, I would not return to this dealership and recommend confirming pricing in writing before traveling.

Absolutely the worst dealership experience I have ever had. They listed this vehicle for $28K on their site and on CarGurus. I called and spoke to three different people and each person told me the same thing, its available and the price is correct. They also mentioned some in house contest they were running where they are very interested in making deals on trade ins. So I drive an hour. I arrive and I'm met by FINN, who asked some questions and when asked about my trade in wanted to see my car. I still hadn't seen the vehicle I came to see yet. He gets done getting the information from my car then asked me to come back inside. I told him I wanted to see the TelluRide. All that was fine, loved the car. Sat down to do fiancing, and magically the $28k car was no $36k because of some "Jackson Advantage" package. They only offered me $3500 for my vehicle. Carmax valued it at $5500. They said it wasnt worth that. There is so much more to say but 1000 characters is 1000 characters

I reached out several times for the contact person (who usually does not work for the dealership) to tell me his manager would reach out. Never did. I bought from another dealer the same vehicle.

They are scamming. Vehicle is listed at 28k but add on a bunch of fees to make it 41k out the door price. Beware do not buy from them. I just left the appointment I had.

Grat experience car was ready to be shown before even got to the store salesman was great

excellent

Very pushy staff (had the audacity to demand we stay seated before we left after we’d been there for 4 hours), not very hospitable and showed a car that was not in condition to be sold as it had a worn/dirty interior with headlights that needed to be replaced.

Pushy . Tapped his hand on the desk loud enough to make a noise. I explained what I wanted. Once I got approved for alot kept pushing. If you do not have cars under 7000 say it. Once I was told this car was electric said not intrested. They have no cars under 7000 besides this electric car. Walking in the first desk was vaping inside. Stay away from me.

Did not buy it but there response was great.