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Jack Schmitt Ford
About Us
Jack Schmitt Ford Mission Statement You can't buy trust, you have to earn it. That's what Jack Schmitt Ford has been doing for over thirty years! We earn the trust and confidence of the St. Louis Metro East area with our total dedication to complete, long-term satisfaction. People trust us for the right selection, the right price, and the right service. Jack Schmitt Ford truly provides a better way for you to own your next vehicle!
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Today 8:30 AM - 8:00 PM (Closed now)
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1820 Vandalia St
Collinsville, IL 62234
Our Amenities
- Service Loaner Vehicles
- Free Anytime Car Washes with Purchase or Service
- Service Shuttle
- Free Wifi
- Coffee
- Free Carfax on ANY Vehicle
- Free Zero Obligation Appraisal of Any Vehicle
Service Info
Service Hours
Dealer Reviews
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Feb 3, 2025
Very professional and responsive.
Nov 3, 2024
Great experience: There were "Zero Haggling and Zero Stress. The salespersons, Chris and
Amanda, were professional and nice. The truck was upfront and prepared for my appointment to
test drive and look over. I had total access to the truck without disruption. I was treated like a
valued customer. I Recommend this dealership.
Apr 21, 2024
Yeah it was cool bought a car didn’t take to long. Highly recommend if you’re serious about buying a car
Show older dealer reviews 111
This vehicle has been on CarGurus for 60+ days when I inquired about it they sent me a video telling me it has been sold with the only other one that they have and wanted to know if I was interested in any other vehicles. I responded to them and told them they need to take this ad off of CarGurus
I asked them to hold the car as I was on my way. When i arrived; they told me it had sold and
were pushing me towards more expensive vehicles. I asked for an appraisal. which was never
done. I got a phone call from them an hour after I left stating the car was still for sale. The trip
was 125 miles each way so I declined. The car is now listed $1000 less and is still listed. I
probably would have purchased the car, but their attitude was bad and pushy.
May 12, 2022
Good test drive but purchased from another dealership with lower milage vehicle.
Feb 13, 2022
Great overall experience straight to the point. Highly recommend
Jul 23, 2021
They still keep in touch with me about the Buick they have it in the Reconditioning stage they text me like every three days to let me know that the car is still for sale but they have to I guess work on it to make sure it’s up to par
Jul 16, 2021
Since when does a potential buyer have to âapplyâ to see a vehicle?
Jun 1, 2021
Terrible. After agreeing to test drive the vehicle at noon the next day. 1 hour later I got a car guru update saying price of truck had been raised 4K $. As assumed I did not drive the truck and would not do business with someone that would do that.
Jun 1, 2021
Response from current dealership:
Hi Ron, Thanks for taking the time to write a review. We understand your concern. As we explained, we utilize market-based pricing to price all of our inventory and we update pricing 2X weekly. We always honor the original pricing for customers who submit a request prior to the change, etc. and would have done that here for you. The pre-owned market fluctuates greatly right now each day and inventory is very limited so we are pricing accordingly to what the market calls for. We are confident that our customers will always find our pricing to be the best in the market on everything we sell. We
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Apr 7, 2021
very helpful and quick to respond
Mar 14, 2021
I was contacted quickly from Jack Schmidt Ford. I went in and test drove vehicle and talk to a salesman. Then I was contacted by two other people which Only confused the deal. In the end the numbers for sales screwed up I walked away from the deal. I would not say that it was a good experience but I know many people who have had good experiences
Mar 3, 2021
Good experience
May 18, 2020
friendly and helpful. I didn't get the vehicle(sold) but would shop with them again. Thank you!
Mar 29, 2020
Helpful, informative, friendly. Answered questions I had. Was not pushy at all.
Mar 7, 2020
They called and emailed several times per day. It was annoying.
Feb 27, 2020
Awesome job by Chris Wheeler getting me into my new mustang! Thanks for everything and keep up the good work!
Jan 21, 2020
They were very quick to respond and very pleasant and knowledgeable about everything I asked.
Jan 7, 2020
WANTED AN OFFER BEFORE I COULD DRIVE THE TRUCK.!!!REPEATEDLY WASTED MY TIME. I contacted their sales thru Cargurus on Dec 30th about a 2017 Titan XD. They would not even consider a price reduction even though the truck didn't book for value to what they were asking, so I went about my business. That night the price was lowered by $1,300 on Cargurus. A few days later it was lowered an additional $2,000. The sales staff repeatedly emailed me and called me and obtained permission for an overnight test drive. Upon calling back to reserve the truck I was completely shut down by management and was told I had to run credit and make an offer before I could even drive it. Who makes an offer without a test drive ? Never experienced games like this before with my local dealers.
Jan 20, 2020
Response from current dealership:
HI Jim, you and I have already discussed this, but I thought I would take the time to respond to this since you feel it merits a negative review. First of all, for those reading, this customer lives about 1.5 hours away from the dealership and he reached out immediately asking to take the vehicle on an overnight test drive. We explained that we allow overnight test drives all of the time. We understand that buying a vehicle is a big decision and that in many cases people need to make sure that the vehicle drives to their liking over an extended period, that they are comfortable with the featur
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Dec 7, 2019
Again, totally quick responses and very helpful
Dec 4, 2019
Great company, super nice and well informed salesman. Took a while but got my perfect car.
They will be getting more of our business. And free car washes. Win Win
Oct 1, 2019
They sent an email tried to be helpful but it’s too far away from my house
Sep 3, 2019
We drove there and were still being
contacted as we pulled onto the lot and the
vehicle was already sold! They were quick
to respond and very cordial when we were
there.
Jan 20, 2020
Response from current dealership:
Jean- we understand that this is frustrating for everyone and it does happen. We try to warn people traveling to the store to call ahead and we do our best to try to keep our clients updated on vehicle satuses, unfortunately sometimes things transpire very quickly. We do appreciate that you gave us the opportunity and we hope we can try again in the future! -Andy Carr, General Manager
Jul 17, 2019
Easy to deal with. Alex was great.
Jul 14, 2019
Was an ok trip. We test drove a few cars but ended up going elsewhere as they didn't really have what I was looking for. Sales guy was" let's go to the office to check on one car if we have it" which was just a ploy to get us inside to meet the manager. Overall he was pleasant to deal with but that didn't really give us warm fuzzy.
Jul 12, 2019
Chris was very helpfull very knowledgeable about
the card they have. He was very concerned about
financing. I could have asked for a nicer person.
Jun 28, 2019
Scott was Awesome!! Easy to deal with. Love the vehicle!!
Jun 22, 2019
Very nice and to deal with
Jun 16, 2019
I asked a simple question that was never answered and then a few days later was informed the car was sold. It appears that they do not read the comment section so why is it there. I wanted to pay cash and not finance the car. Simple question. I really can't rate a dealer that only sent me an auto reply type email.
May 4, 2019
I found the car I was looking for, including colors and options at Jack Schmitt Ford. The advertised price was the best anywhere by far. The price was so good, I was very suspicious and apprehensive. The salesman I talked to, Chris, was very easy to talk to and sounded trustworthy, so I put a small down payment over the phone so that they would hold it for a week for me. Booked a flight from Florida and arrived with the paperwork ready to go. The car had a full tank of gas and was recently cleaned. Price did not change and I was out the door with my new car in short order. Everyone I talked to was very friendly, knowledgeable, and professional. Great customer service. Most car salespeople will tell you what you want to hear, but these guys put it in writing. I can't recommend them highly enough.
Apr 5, 2019
Drove over an hour to look at a vehicle just to find out once I got there that it had already been sold. A phone call or text message would have went a long way. Then they had the nerve to try and sell me a similar vehicle that was $14k more than what I came to look at.
Mar 17, 2019
5 star...was treated like a customer the moment I walked thru their doors. .no complaints answered all questions i presented to them....nice staff as well
VERY BAD EXPERIENCE, #1 the list price for the 2015 explorer was $13,998 they are also offering a discount of 1000 financing so I contacted them offered cash price of $12,998.
The response was you misunderstood the listing was $13,998 with a 1k discount, cash price is $14,998 no place in there description does it state this the LIST price is LIST PRICE. Specifically the list price should of been $14,998 but they are being deceptive DUE to the fact it is the cheapest listing for a sport so it is almost 1st on lowest price.
If they would of just said we will give it to you for $13,998 cash it would be off there lot right now but forcing people to finance through them sounds like a screw job when a salesman wont give the same discount for a cash sale.
Mar 11, 2019
Great car
Great service
Mar 4, 2019
The staff was very friendly and helpful. I bought this vehicle. I love it. Thanks Jack!!@
The internet salesperson contacted me right away and
I wanted to go in and purchase the car that day. Good
thing I mentioned the white car with the blacked out
wheels because the photo they uploaded on the
website was not the car I wanted or thought I was
getting. She said it was a red car and that was just a
stock photo. Internet salesperson was very friendly
though and said she would keep looking for the exact
car I was looking for.
Fantastic experience buying went through Zack in sales a great guy. Value and vehicle were both great!. Was disappointed with the guy who was rude and arrogant trying to push the extended warranty in finance. I did not deduct anything from the review as he was filling in for someone on holidays and not a regular employee.
Jan 13, 2019
Very helpful. Bought the truck.
Dec 28, 2018
Was able to easily discuss the vehicle as well as the price. Worked with Luis and William for an overall great deal.
Dec 27, 2018
Reached out to us in a timely manner
Dec 25, 2018
Good
Dec 21, 2018
purchased car from them.( good bunch of people.)
Nov 27, 2018
I wouldn't do business with this dealer again. I received a poor experience from the sales team while comparing two vehicles. I test drove car #1 and then test drove car #2 to compare. While on test drive #2, they allowed another buyer to test drive the first car. By time I returned from my #2 drive and decided I wanted car #1, the other buyer was already moving in!! Moved their car junk in and everything. I was livid. The sales team didn’t fight for my choice and tell the other buyer that I was there first either. I was told that my signature wasn’t on the car yet, so it was up for grabs to anyone. Completely unprofessional, I’ve never experienced anything so ridiculous. Loss on Jack Schmitt because I practically walked in with cash on hand and they wasted my time. I could have been done and on my way. Never returning...
Overall I had a fantastic experience. No issues. Customer service and hospitality was amazing. The price was unbeatable on the car I purchased and it was in superb condition. The detailing was fabulous as well. Chris did a great job keeping in touch with me with no pressure sales and finally the transaction was very smooth. Thank you!!
Sep 8, 2018
Great salesman not pushy but helpful!
Jul 27, 2018
Very friendly and helpful! Was not pressured.
Jul 25, 2018
I didn’t buy a vehicle, but the salesperson (Nick) was helpful and informative.
Jul 4, 2018
Great experience !!! Bought the car and love it...Nick was an expert in sales . Thanks
Jun 27, 2018
The ad states the car has "dual exhaust". It does not. I hurried 20 miles
to see it in the rain to discover this. The lack of dual exhaust means it
does not have the "performance and handling package" that I have been
searching for... It has been 5 days now and they have not changed FALSE
listing. This led to my need to review...
My salesman at the former Ford, Lincoln, MERCURY dealer did not know
Jack Schmitt about the Grand Marquis in general, let alone this example
proven by his not knowing they ALL came with V8 engines...
The second person I sought out across the street in the main building
was more helpful and seemed concerned. I say seemed because I feel if
he were actually passionate they would have fixed the listing by now.
Jun 27, 2018
Response from current dealership:
Hi Samuel. We are very sorry that your experience was anything less than outstanding. We do apologize for the error, but we rely on what is called "Vin Explosion" software programs to supply a description of the vehicle that is largely determined by information extrapolated from the VIN. We do our best to go in and add custom comments about vehicle conditions, added features, etc. but from time to time there are errors.
A sales manager did advise our inventory provider of the error but during that time frame the vehicle sold. Adjusting it then was a moot point.
We can tell yo
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A sales manager did advise our inventory provider of the error but during that time frame the vehicle sold. Adjusting it then was a moot point.
We can tell yo
Wouldn’t sell the car to my uncle without my name on the title because I’m the one who came to check it out for him.
Jun 4, 2018
Response from current dealership:
Faris Mashaleh, You visited Thursday on our 17 Mustang- trading a Traverse. We wouldn't sell you the car because the vehicle you were attempting to trade in was also titled to someone else. Unfortunately allowing you to trade or sign off on the trade of a vehicle that isn't titled to you is against the law. Our understanding was that you were going to get the owner of the trade and your uncle here to process the transaction.
May 17, 2018
Jack Schmitt provided a wonderful and welcoming presence for me while purchasing my first car.
May 17, 2018
Very responsive to messages.
Apr 20, 2018
Very friendly and professional..
Mar 28, 2018
Very attentive and addressed all needs. Made sure car was repaired as it should be. Thanks Chris!
Feb 6, 2018
great experience - only drawback - purchasing during the holidays out of state
paperwork was not available - delayed and made purchase harder - had to
send mail back and forth, and re-arrange vehicle pickup
Dec 28, 2017
Everything was very pleasant. Travis was very nice to work with.
Dec 22, 2017
Great
Nov 14, 2017
MY EXPERIENCE WAS HORRIBLE. BAIT AND SWITCH. Drove an hour w my daughter cash in hand ready to buy the vehicle that we had completely thoroughly discussed for the previous three days over email. Was told upon arriving that my truck was just sold as she presented a maroon colored truck to me. Mine was supposed to be black. Zero morals, zero ethics. Don’t waste time here. Zero stars unless there’s something less
Nov 6, 2017
they did call me and I made counter offer but never heard any more
Oct 26, 2017
I was extremely satisfied with my visit to Jack Schmitt Ford. The salesman was courteous, friendly, and knowledgeable.
Sep 12, 2017
Quick response. Couldn't make a deal.
Sep 9, 2017
Excellent transaction in every regard. Salesman and finance person were experienced, friendly, and easy to work with. Appraisal got me quite a bit more for for my trade than I expected. Couldn't be more pleased! (Note: pictured truck is not the one I purchased.)
Jan 29, 2017
Very patient
Sep 18, 2016
nothing bad, truck did not have 4 wheel drive
Jul 12, 2016
Called me right back and were very helpful.
Mar 20, 2016
I'm not gonna give them any
stars, was looking at a truck and
emailing the Internet manager for
approximately a week back-and-
forth , wasn't sure I was going to
buy the truck but hadn't even
driven it or seen it in person. The
truck was an hour and 15 minutes
away from where I lived so after
wavering a few times I decided to
come down and at least look at it
and test drive it on a Saturday all
the time in contact with someone
in their Internet sales department.
Never once did they say it was
sold," it sold on Friday"all I kept
hearing on the email was we want
to earn your business needless to
say when I got down there on a
Saturday around 11ish and
which I was supposed to meet a
salesman named Gary, which I
meant within a few minutes of
getting there he comes up to me
shakes my hand and says I'm
busy doing something else right
now I'll have to let drew take care
of you. It was all really shady. So
Drew is thrown into a situation he
knows nothing about me,doesn't
know about me doesn't know
about the truck finds out it's old
and has to tell me instead of
somebody else that was
involved.All really terrible
business and shady. One reason I
hate dealing with dealerships and
sales in general, most are sneaky
and under handed. All of this
could have been avoided by a
simple email to me telling me the
truck was sold. I know it's not like
most people have a computer on
them at all times ohh wait yea
most people do, it's called a
smart phone and wow you can
get emails on it at anytime.
There rating is great on here so
I'm not sure what happened but
I'll make sure I tell as many
people my story as possible
Mar 12, 2016
salesman was great.........The car they tried to sell me was awful
Feb 8, 2016
Terrible Service!! Low ball you on a trade
in.
Jan 21, 2016
great 5 stars
Jan 20, 2016
Madeline did a great job following up with me!
Jan 5, 2016
They contacted me right away! Very nice and polite.
Dec 1, 2015
dealer has been very nice and courteous!!
Nov 23, 2015
Very helpful not buying at this
time
Oct 28, 2015
The dealer not only responded, but also responded with
follow-up calls thanking me for my interest in his car. Mike
was friendly and courteous.
Jul 15, 2015
Sold vehicle before I could get there for a test drive but I knew that
was a possibility. Nice and cordial on the phone
Apr 24, 2015
Great car buying experience and I
am now the proud owner of a
2014 Ford Fusion se hybrid.
Apr 14, 2015
Very easy to work with, in and out!
Aug 14, 2014
Great!
Apr 15, 2014
Excellent people to deal with.
Sep 30, 2013
Ok
Mar 10, 2013
Very good staff, outstanding price on the 2011 Challenger I purchased. What more can a person ask for. Normally I HATE buying a car, the experience of buying a car in Springfield IL was painful to say the least lol. When I replace my 07 Ranger I will return to Jack Schmitt Ford Lincoln, Going to Landmark Ford will not even cross my mind.
Sep 17, 2012
I worked with Michael Stone. He showed us several options. The
vehicle was not what we were looking for. I would have rated excellent
but we really did not work with the dealership long enough to know.
Good experience I would def. return to look at another vehicle.