Jack Madden Ford Sales, Inc.

Great Customer service and Robert was very professional

Very responsive and easy to work with. Everything logistically from test drive, financing, and pickup was great. I was surprised that the truck was delivered with less than half a tank of gas, but I am guessing that is their policy since everything else was great.

Arrangements had been made the night prior to driving an hour and a half to view the car at the dealership. unknown to me it had (sic) been sold the night before and was no longer available. While an email had been sent to me advising of same, it was sent after I had departed for the viewing. It was also related to me by email or text that they had tried to call me(while I was on my way there)but no call had been received from them-not even a missed call. Needless to say I didn't feel like a respected and valued potential customer.

Very good communication and availability

I purchased the vehicle and they were very good to deal with. Price was higher than listed on the CarGurus site.

They told me they don’t sell to out of state people so I said thanks have a good day and hung up phone

Refused to sell vehicle for advertised price.

Good interaction

Truck was sold before my appointment and no one contacted me. Good thing I checked on it before driving almost 100 miles to look at it.

Very good experience.

Jack Madden Ford responded to my inquiry right away and answered all of my questions. I was able to schedule a test drive at a convenient time. The car was clean and ready to test. I loved working with my salesman Jason. He was personable, helpful and knowledgeable. The process to buy the car was quick and easy. Jason delivered the car to me the next day, and spent a great deal of time acquainting me with all of the features of the car. Great customer service! Overall, an excellent car-buying experience!

Great feedback

Called the dealer went to see the 2011 Honda Accord salesman says oh you just looking for a beater to commute I said excuse Me anyways the car needed new headlights pitted from sand etc needs new front wheel bearings as they growl also trans slipped between 3rd and 4th got back from the test drive told them the issues it has There reply was it just went through service I said it needs to go back to service How do you call this a certified car Anyways car wasn’t even close to being worth 9k what kind of dealer puts a car like this on the lot with these issues and Says it’s certified needless to say they lost my vote I’m sure they will Reply with some excuses but being in the auto field myself for 35 yrs there is no excuse for this period

Easy people to deal with. Salesperson was very knowledgeable

horrible that's all i can say. inquired about a certain vehicle and was assured that it was available and that it would be put aside for me, i even offered to leave a deposit. gentleman on phone told me that was not necessary. i explained to him that i was coming from an hour and a half away. needless to say when i got to the dealer the car was not available. the only thing they tried doing was selling me a car that was more expensive. would not recommend this dealer to anyone.

Good follow up

it was very easy i found the car on CarGurus'si I was looking for the milage , see if it was in any kind of accident and how many owners had it , I searched different cars and came up with this one the dealer had it ready for me when I got there , my husband and i drove it for a test ride and bought it that night . I got a call back the next day and the financial department got me a better loan price almost $100.00 savings then the first loan. I will tell all my family to use Jack Madden Ford for their next car . P. S. my sister got a different car that had more miles than mine and paid more money than me for the same year car. Thank you everyone one at Jack Madden Ford.

Luis, was patient and knowledgeable about my requests. He answered all my questions. The customer service was excellent.

They were the first to respond. The trucks they had were not everything I wanted, but they were prompt.

The guys who helped me was actually pretty nice. Very informative. I’m not sure if it’s because I’m young but I was not taken serious at all. I went there to get a quote for my car and test drive my car of interest. They didn’t try to sell me the car whatsoever nor did I get to test drive the car.

Melanie and jack contacted me and they did it fast and in a professional way.

I set up an appointment and when I arrived the vehicle was gone. Understandable that they sell to the first person who arrives however, it would have been nice if they notified me so I did not have to drive the hour to get there on a Saturday morning.

It was a Great experience I worked with their dealership in Chatham and it didn't have what I wanted but they shipped down the exactly what I wanted from their dealership I'm So Happy

Bought the truck I wanted

Was excited to purchase a vehicle from this dealership they were happy to sell me the vehicle online untill I said I had my own financing. Then they changed their tune and refused an online sale. Very deceptive.

Good people

This dealership was a disgrace! The salespeople were unprepared, gave me a car to test drive that all the lights were not working in it. When I followed up the next day the Sales’s guy Ed was actually yelling at me over the phone. I would not recommend anyone buy from jack madden ford.

We ended up purchasing a vehicle from Jack Madden. Specifically, our salesman Lorenzo Fitzgerald was patient and listened well to our needs...in the end we got what we wanted. We would recommend asking for Lorenzo Fitzgerald when buying from Jack Madden.

Not very good communication at all. I set up an appointment and showed up and the vehicle that I was looking at was sold. It would have been nice if someone called me before I drove 45min to see it.

Very nice patient.good deal

After I took the test drive, I looked in the engine compartment and saw a large mouse nest that detoured me from buying the truck.

Liars. They advertise the Raptor for $63,770, but when I contacted them to purchase they said they sell it for $77,000.13k over advertised price? Make your own conclusions.

Unfortunately they no longer had the car on stock. They were very nice, and contacted me in a matter of minutes. I was unable to talk on the phone and they immediately asked if it was ok to text; which was very convenient for me.

Instantly asked for my phone number, even though I emailed stating otherwise.. After initial contact raised price of vehicle by 4k, to way over priced. Laughable.

Good price and helpful salesman. Thank you Paul.

They got back to me with this vehicle fairly quick, but all the other ones they kind of ghosted me and never replied. I was prepared to buy a vehicle and they never responded with more info on the vehicle I was prepared to buy right then and there.

PLEASANT nice people very helpful LOVE my new to me truck!!!

Being from a less populated area, I might have bias towards this high volume approach to dealership, which proved to be well founded. However, in the beginning, on my initial call Alana, I felt well taken care of. I was connected to sales person, Dana who was initially attentive, personable and professional. Hard to shake negative feelings that I asked for a few alterations in items they changed or added to truck. There was zero willingness to negotiate any difference between cost for tires Dana claimed were being installed & tires I was willing to pay difference for. As learned soon after, the original tires were still installed, therefore was not treated honestly. This alone is enough that I would never recommend this dealership even though this salesman had just begun working there, according to him anyway. Next, he stated a new bed liner was just installed. I asked about removal of bed liner, with me paying the difference between that and a different covering on the bed. This request was not pursued in the least with the reason being some inter-departmental accounting issues making it too complex. As a consumer hearing of these internal obstructions from a business that needs to be 100% dedicated to those who walk in the door looking to buy a vehicle, I feel they have "lost the plot" of what core image needs to be projected to us customers. Upon these requests being flatly denied, then attempts to sell aftermarket service plans that they clearly knew were not in my best interests, I asked that at least I would be able to drive away with a full tank of fuel. This was granted as if it was a special favor to garner a high rating from me. In fact, the salesman asked that I give them a good rating after all this which was offending. Overall, I think I got a good truck for an acceptable price. This is because Ford made a good product and this dealership was able to get their hands on it.

Followed up immediately!.

Total misleading I give no stars talked to representative a week ago made a date which was today to see car. Dealer said was all ready and made sure I was still going down so she could have it ready. I get there and she says it's down in another lot I'll take you to it, where gates locked behind us car was filled with pollen and she didn't have keys. Total waste of my time car had more problems and also car she took us in reaked of cigarettes. You call that customer service? I call it a big waste of time! I can't even give it one star! Had to click one star because it wouldn't let me send this

Very professional and gracious.

Drove an hour and a half to this dealer. Salesman Ken was very upfront, no pressure sales or financing tactics. I would recommend them. Terry Western MA.

Dealer responded quick and were very helpful

Car options were not clearly communicated and the condition of the car was not what I expected based on what I was told

Price was $15,000 over sticker price

Sales staff was helpful. I ended up getting a car at another dealership.

They treated me like a punk kid off of the streets. They claimed i had to talk numbers and work out a deal before i could even test drive the vehicle. I would never recommend this dealership to anyone who doesn't "look the part".

Tried to give me a GREAT DEAL on a vehicle that had been in 3 accidents...we almost signed the paperwork when we asked about a car fax on this 2008 EDGE...They would never have told us but we knew the deal was too good to be true!insisting they didn't know about the accidents they tried to sell me another identical vehicle at about $5000.00-$6000.00 more and I asked why I couldn't get it at the same price..came up with an excuse....certainly they knew about the accidents...they just chose not to tell me.

car had been sold 3 days before

Quick response, bought the vehicle, great salesperson, wonderful experience. i am definitely referring others to them!!! by the way, a great deal

Quickly responded via phone with follow up email.

Responded to me quickly, but did not answer specific questions in follow up emails. Seems like it might have been an automated response.

I got a responce right away from the dealership and the salesperson setup an appointment to show me the car I was interested in buying. After driving 1 and half hours to the dealership for my appointment.The salesman who I had the appointment with gave me to another salesperson to take care of me, I guess he was busy. Anyway the salesperson took me over the the vehicle i was there to buy. Well the vehicle was SOLD! How about a phone call to tell me that you've sold the vehicle. I drove 1 and half hours. Thanks for nothing Jack!

Quick response