J Brinks Motor Sales

Very friendly staff as well as helpful

Dealer reached out.

Great experience

Great service and response, did not end up buying the car but had a good experience overall.

Friendly and willing to help you get the vehicle you want.

The staff at J Brinks Motor Sales did reach out to me but never responded to my inquiries submitted online. I submitted an offer on their website twice but never received a call or email in response to my offer. They continue to send me emails but they are all regarding my initial request for information on the CarGurus website. I'm not impressed.

I contacted them on 11/12/2021, I heard back on 11/27/2021 that is why I gave them 3 stars.

The customer service began great. Said the truck had no issues and that it had a maintenance check. Went to drive the truck and it had a misfire right away. the engine like came on as well. Told the salesmen I didn't want the truck and he says "still misfiring?" I said yes and I don't want it anymore then proceeded to have an attitude with me. will not be going back.

Absolutely a wonderful experience, had the vehicle I was looking for, for a great price. Process was super fast and simple. Test drive, paperwork and going to get the money only took 2 hours. One of the very FEW pleasant experiences I have ever had at a dealership and I would 100% drive the 1hr+ to do business with them again!

The dealer reached out right away to set up a time to see the car. Unfortunately it was sold before I made it out there and they let me know right away. I appreciated the good communication

They couldn't have done better

Very well customer service

Communication was excellent! Nick was very helpful through my car buying process. I drove over 2 hours to purchase this Jeep and he made my buying experience super easy and smooth! The mileage needed updating. The Jeep was started up and ready to drive when I arrived! The process was quick and easy. Staff was helpful and friendly. I would recommend.

My experience with J Brink was positive I was satisfied with their service and felt they treated me fairly.

Nick, my sales guy, was very responsive and helpful.

Good communication, very helpful, easy to do business with.

Pleasant on the phone. They did not take appointments. Just said come on in. When i got there the vehicle had just sold. Bummer.

Clarified any questions I had. Easy to communicate with and understanding of my vehicle shopping concerns

After driving for 2 hours to talk with them and see the car, only to find out the prequalified doesn't mean anything. They still run credit through their financial services. If I had 50% down then I could get the car. Thank you for wasting my time and gas.

Not responsive to email requests. The dealer did send me reminders that I contacted them - a generic email. But the dealer never replied to any of my multiple requests about a visit, test drive, or questions on the vehicle. I just received the same email asking me if I had questions. Clearly I did, but no reply to my questions.

Got back to me with in 24 hours.

Very nice ppl

Called before going there after they said the car was still there, I even directly asked "are you sure it's still there and on the lot" to which they replied yes it is.... I get there and it's no where on the lot and went through again after closing and still not on the lot.

Great place to work with. Actually ended up buying the car I inquired on.

I had a great experience talking to him he was very helpful

Mike was prompt, courteous and very helpful. Thanks!

Very kind, transparent, and helpful. The day I purchased the vehicle, the staff working that Saturday (and Mike from Finance) made the entire process efficient.

The car was already sold when I contacted with the seller, but he gave me quick reply and tried to help find right car for me. If they have the car what I am looking for, I would buy it at this store.

Very helpful Great dealer . Didn't buy but only because it didn't have all the options that I needed.

They got back to me quickly but weren't pushy. Had the truck ready for me and answered ask my questions. They made everything very easy.

Sale person was helpful and in point. Thank you for the info

Customer service was very polite and friendly

Good.

Drove past a dozen places to get here. Great selection. They'll find you what you want. Great price and really easy and friendly staff

Mike was easy to work with and everyone we interacted with was helpful and focused on making our purchase a positive experience! We love our new truck!

Contacted us right back and very friendly

Fast and easy no haggle deal and I felt it was fair

Sent car fax and info immediately upon request.

Very responsive.

I had a great experience with this dealer. I contacted them on a Monday afternoon and received a phone call within an hour and then an email following up after I didn't answer, test drove on my way home, and drove my Jeep home the next day. There was one concern with the vehicle that they quickly addressed. As a woman purchasing a car I have had some terrible experiences with sales people and staff trying to be dishonest and feeling the need to mansplain things to me. John and Mike were very open and honest with me and treated me with the upmost respect. They gave me a great price on my less than mint trade in (another dealer gave me a quote that was $1100 less than what JBrinks gave me). I would recommend this dealer to anyone! I couldn't be happier with my Jeep!

This dealership has been extremely helpful thus far. Particular, Nick has been phenomenal with his service and communicating with me, in addition to ensuring that a car deal is beneficial for both parties(myself & J Brinks). Also, they're a kid friendly environment, which I believe is so imperative when trying to put families in vehicles that they love. If I had to choose one hangup with them, It probably would be "short staff." Maybe I just came on a busy day. However, I would recommend this dealership to anyone!

They were quick to respond to me about my offer. Very friendly.

Very kind

Bragged about how great the f&I guy is and what a great rate they got some guy with a 580 score and yet couldn't get me bought with a 654?? Wasted time and dropped my score with credit inquiries.

Great place-worked with me to match prices and the warranty is really nice

Responded well was not impressed by vehicle not being prepared for test drive and lack honesty.

They called, very helpful

I rate this truck poor because dealership said they would repair the truck and they did not there was 6 problems with the truck and they fix the front end and nothing else and they said they would fix six problems so this is why I rate it poor