Ira Volvo Cars South Shore

The guys were awesome! Everyone I dealt with was beyond helpful and all made the experience enjoyable which speaks volumes compared to other dealership experiences I've had. Zero hesitations recommending the dealership for your next purchase. Thanks!

They did reply but not quickly.... Also, they sent follow up e-mail asking if still interested in car selected, I responded yes, but they reported sold...e-mail received later stated sorry, car was sold...not great feeling here

The sales manager responded to my query right away but didn’t follow through after assurances that information would be forwarded. They seem otherwise very pleasant and polite and earnest, but we never had an actual sale transaction so I can’t speak to that.

We worked with William and he was an absolute delight! He went above and beyond with our experience, was very thoughtful and communicative throughout our purchase and trade in! 10/10 for sure!

I didn't go to the dealership, but they contacted me online and answered all of my questions. I just waited too long and the car sold.

Sales people were nice. But the vehicle had such an odor from a dog in it. I had to leave the windows down for the test drive. They should have thoroughly cleaned the car.

Agreed on a cash deal, called, lvm, and haven’t heard back. It’s simple, if you sold the car to someone else, then just say that!

wasn't happy with the salesman, the fact that he didn't talk to me much face to face he was looking at autos from other dealerships, and never talked to me about buying the car every action threw a computer never talked to me about the deal, Very cold interaction.

Tried to work with them. Applied for financing. I gave them my information and they ran a hard credit check. Then they did not respond. There was no response to follow up emails. Allowing a company to run a hard check is a big step and then to hear nothing in return is unprofessional.

Great dealership with wonderful staff.

Fast response

Didn’t end up with the car but was helpful and easy to talk to.

I reached out to the dealer through CarGurus. They never contacted me back so I reached out to them directly through their website. I purchased the vehicle but it didnt even pass their own inspection.

Very well

Jeremy was great

Really helpful and I’m happy I did go with them.

Great experience.

The whole experience took less than 24 hours and I drove away in the exact car I wanted at the price I wanted to pay.

Excellent experience in every way. Representative (Scott) was personable, knowledgeable and very helpful. I would recommend this dealership without reservation.

No pressure sales. I knew what I wanted and what I didnt and no one tried to persuade me otherwise. I hate high pressure sales and this was NOT that!

Very friendly. Low pressure. Great products at great prices.

I bought a used Q5 with some miles. Their sales team was great, and after realizing it needed an axle after purchase, they were quick to replace it. I love my new (to me) car. A huge thanks to Jason, Justin and the service department!

Great place, nice people

Clear and direct in negotiations and expectations.

Waste of time, terrible communication, 40k in hand ready to pay listed price. ended up buying from someone else who actually wanted to sell me car. Was contacted by a sales person, gave all my info, didn't hear back after a day, contacted again and was told they are short staffed and busy. Never heard back from again. Too busy to sell me a car.

It’s important to note that I usually do not leave reviews but I am so frustrated that I felt it was deserved. Overall a bad experience unfortunately, I have never had to work so hard to spend $40,000 plus! First contact was made on 04/13/20, after that any correspondence from them was extremely slow and required reminders from me. I was very patient with the understanding that due to the Covid-19 pandemic their business may be impacted. I had requested additional pictures of the vehicle I was interested in purchasing as I live far from the dealership and I wanted to know what to expect before driving two hours. The internet sales manager agreed but I never received them. I had also provided them information about my trade in vehicle in order for us to tentatively work up an agreement but I still have not received an appraisal or offer. During all of this they lowered the price of the vehicle which I find very peculiar as why would any dealership lower the price during negotiations.

Very positive experience. Management and finance manager were great and easy to work with.

Finally got approved for the loan I was going to see the car the next day and then they sold the car without me having a chance to look at it

The gentleman who showed us the car was friendly and straightforward. There was no pressure to purchase a car and price on used cars seemed to be fairly firm. We didn't buy the car but I would go back in the future as we had a positive experience.

I brought the van here! Excellent sell person.

Ended up going in another direction but they were courteous!

Jason answered all my questions via email and was extremely nice.

Very helpful and nice staff. Worked with me through the process and will definitely work with them again.

It was a pleasure dealing with Prime Volvo. The staff was very courteous and accommodating. There was no pressure that I have experienced at other dealerships. I felt the price of the car I purchased was more than fair and I got a little less than what I figured on my trade in. I would definitely not only reccomend them but would also go back myself. It was one of the best experiences purchasing a vehicle I have ever had!

While I did not purchase the car, the experience was a good one. Thank you

They were quick to reply with info I requested.

I purchased this vehicle. It was a simple and fast experience. Love the car. Good customer service

Great

Great costumer service nice people

From initial inquiry to delivery of 100% satisfied. Up front, honest, helpful and professional. Cecil is one of the kindest and professional peopleI have met in a long time!

Great dealer. Very helpful.

Drove almost three hours in the pouring rain and horrible traffic. Called twice to tell them I was on my way and approximate time of arrival. Upon arrival was informed that the car had just been sold. Pretty shady if you ask me. Won't ever do business with them.

Great experience. Attentive and friendly staff who all worked together to ensure the process was positive one. Really appreciated their transparency which is rare with most dealerships. Highly recommended!

Very nice group of sales people, but didn’t like the headrest on the Volvo. Thanks for additional suggestions.

Excellent. Quick response.

I purchased this car. Great dealership experience through the purchase process.

Very professional and relaxing experience. Angelo my salesman was great. He had an answer to all my questions. It was the best car buying experience.

Responsive and informed. Probably my next purchase wi th be with Prime Volvo.

Got back quickly

Made me drive 1Hr to see the car. Then called back to say it isn’t there and is at the shop. This was a week ago and they have yet to let me know when the car is back at the dealership.

Dealer responded to my inquiry, flexible about my schedule, very customer oriented, great car.

They have been very professional, I plan to visit them and test drive the car

Most accommodating

Very helpful. Replied to an inquiry promptly and provided contact information for further questions.

excellent on responses.

Dealer tried to hide some buffing flaws in the finish and claimed an alignment and brake work which it could not document. When those addressed we will re-visit.

Deal came together but I could not commit due to Title on trade was in process. They honored it a week later and I bought the car. Peter and Joe were great..

I went to the dealer and the car I wanted to look at was sold. The salesperson showed me a few other cars but didn't have the details on the cars. They just came on the lot. I asked him to email me the details which he never did. I spoke to the Internet salesman to give him feedback about the other salesman and he stated that he will follow up with him and sent an e-mail. This never occurred.

Very relaxed transaction.accomodating and smooth

Responsive, nice team, accommodating, and seemed honest. Did not buy this particular car, but would go back to look at another at this dealer in the future.

Bought a car. Cameron Crowley did a great job. Arthur the business manager as well.

No high pressure tactics, very reasonable.

Excellent customer service and follow up

Dealt with peter nice man

very professional