Ira Mazda

Responded fast , very informative .

At first communication was great, quick response times. Now that I’m approved for financing I’m unable to get a call back, email, or return message from concierge. I’m ready to walk from the deal

Ashley responded to my request right away. Very professional

The dealer contacted me but when I reached out again there was no follow-up.

Contacted quickly

answer my email & questios i had . but the car isnt what i want.

Dealer very helpful. I appreciated the texted back with new vehicles and updates of changes of pricing on the cars I was interested in.

Ira Mazda made the whole process very easy and simple in helping me choose the right vehicle.

Quick response

I had an amazing experience at Ira Mazda! Kayshawn and Nathalie were wonderful to work with while I was in the process of purchasing my car! The car is absolutely spotless and looks brand new! Also shout out to Ber ur and the lovely woman who registers the cars (whose name I cannot remember, sorry!). Everyone at the dealership was lovely and helpful! Definitely recommend :)

Dragged their feet all the way. They do not adhere to their written promises of being able to buying on line or delivering the vehicle. I’ll never buy from them!

Fantastic car buying experience!

Great people. All about getting you the right car. If they cant help to much they will recommend other solutions to go with

Responded promptly and very friendly

Excellent Harshene Cunningham was professional and knowledgeable about the product and its features. He checked out our trade and gave us a price we were happy about...we bought it....

Outstanding, very professional. Unfortunately, they had no available cars. May wait and buy from them in the future

Contacted dealership and Paul was very helpful. I still need to stop in to see the car.

Nice people to deal with especially Janice the sales person that helped me buy my car. We might be buying my wife a car there soon.

They were helpful and nice and reached back out to me about a vehicle.

Great people to deal with , i would definitely recommend this dealer. They couldn't make the numbers work for me so i was unable to make a purchase.

I inquired about several CPO vehicle advertised online. Prime Mazda was the quickest to respond. I only gave them 45 minutes to prepare for my visit (on a Monday). The car was ready for an independent test drive with a map in the time it took to photocopy my license. The 30,000 mile vehicle was presented exactly as advertised and in excellent detailed condition. The transaction went quickly and fairly. Everyone was efficient, genuine, honest, and accommodating. After owning 15 cars purchased new and used, this was the best experience yet.

Excellent follow up.

It was a great experience but the car had some issues, needing some work.

Called back quickly

Friendly, relaxed, very helpful, not pushy, pleasant to work with

Responded reasonably fast, good customer service

They rather keep a used car on the lot than to negotiate lol I was willing to buy that day. Oh well on to the next one.

Very professional and friendly dealership. Did not end up buying but experience overall was nice.

Everyone at the dealership was great , car was ready to go nice and clean and sales team were very honest and upfront , best experience at a dealership yet , I would recommend them to anyone

They were really good to us we got the car same day. The sales man we had was really good I would tell people I know to come here

Michelle was great! I’m still looking at a few cars but will contact her after Christmas.

Great on follow up!

Very responsive staying in touch, sold car looking to purchase

Great - I bought this car !!

Best dealership, great service. They installed all new tires even after the completion of the purchase of my SUV.

Contacted me, things did not work out.

Been trying to get information on the car I inquired about for a week. Got an immediate auto-response. U replied to that and got a quick response from an Ariana asking if she could help. Explained my situation and asked specific questions about the car and she never responded. Days layer got a response from a supposed sales mgr and told him I had posed questions that haven't been answered and he's yet to answer them as well.

Good

Nice people

My experience at the dealership was an awful one.I was contacted by a representative So i made an appointment. When I got to the dealership I waited for help I asked for help waited again ended up with no help so I just left the dealership. Just unprofessional I will never return there.

Avoided question in first email. Sales pitches to follow. Will not negotiate price in an email.

Awesome experience. Called late on a Friday to find that the car was still available. Drove down and Joe Damiano stayed late for me to ensure I was happy with the car and work out numbers. We couldn't do the paperwork the same night because it was so late, but once we agreed on the numbers, Joe had everything all set for me to pick the car up first thing in the morning. They made the experience incredibly easy and I spent only a couple of hours at the dealership in total to complete the sale. Thanks!

Dealer was immediately responsive, and continues to send me pricing updates and touching base to see if I was still interested.

Great experience all the way around. Friendly, not pushy, and professional

Good experience. Kept in touch throughout the process.

Sales experience was painless. Then the looong wait for the business manager. Trying to get answers regarding registration etc after delivery of the vehicle has been painful

I wouldn't say that this was the best car buying experience that I have ever had but not the worst either. I can say that we were communicating with three different people from the same dealership which made things a bit difficult when it came to negotiating price. I felt that calls were not returned at times within an appropriate time frame. I was from out of state so after the sale was finalized I was told that the car would have to be transported by an outside vendor to the state that I lived in. Fortunately I looked into seeing if I could get a temporary license plate pass from the town hall in the town that I lived in. Would have cost $200 to have it transported by the outside vendor, really! I had bought another vehicle in MA before and the dealership had it transported for free. I was charged $249 for VIN etching which I was told was non- negotiable. Something the dealership said they do on every vehicle because it saves them insurance money. Can only imagine how much of a mark-up there is having that done. Car wasn't cleaned prior to me picking it up. Candy wrappers stuffed in the cubby in the driver's door. Full tank of gas though. Love the car!

Responded quickly but I had already found the car I wanted to buy.

Strangest experience. I visited on a Saturday and made an offer that they refused. Got an email from them on Tuesday asking to call, did so and left a voicemail with sales manager. No response. The car then showed up on cargurus with a price lower than I offered. i then recontacted by email and through cargurus. No response. The car then showed up at an even lower price a few days later. Contacted through cargurus again; no response. Finally drove back to the dealer today and the car has been sold. Either dishonesty or incompetence but definitely not ok either way.

Very deceptive practices. Some of the cars they list that are "good deals" arent even theirs. They apparently copy and past information from dealer listings out of state and make the price seem great. Possibly for a bait and switch. Beware.

Responsive and friendly

Kevin is really friendly and helpful. The cars feels good and are in good condition.

Went there to see a vehicle with no intention of buying. It was at the high end my budget but the price seemed to good to be true. When I arrived I was teamed up with Janice who showed the vehicle and took me out for a test ride. Having taken afew of the same out at other dealers, this one was by far the best. Having told her my interest she worked to get it at a monthly budget that I needed to be at. Three days later I drove it home . I highly recommend them as there was no pressure and the prices they had for used vehicles were below the the average anywhere else. Well worth the hour drive it took me to get there and so glad I was able to work with Janice.

Spoke with Ariana several times. She was very helpful with my information and pleasant to speak with concerning my search. However, I was just calling to cancel my appointment to see a wrangler, because I just purchased one is n Hudson, MA. Thank you Ariana....wonderful customer service!

Very persistent and seems like a nice dealership. ..I just changed my mind about the car

Great service

contact was great but I already found a car!

Didn't find them to be helpful. And couldn't come to a reasonable deal

After more than an hour of travel in the worst traffic imaginable, my wife and I were met with a warm friendly smile from Harshene. He was so patient and easy to work with and no pressure. Even the used car manager, as tough guy looking as he was, he also was easy to talk with. All in all I will definitely buy another car from Mazda Gallery when the time comes, I will also recommend Mazda Gallery to all of my friends.

They provide a quick response.

Helpful, not pushy, knowledgeable

The people there are excellent. However the car I went to look at was perhaps the worst I have ever seen for sale at a major dealer. The windshield was cracked, there were scratches all over the exterior, and there were easily 2 dozen cigarette burns all over the interior, in the plastic door panels, the upholstery (front & back, more than a few were holes all the way through the fabric), The car had a shimmy at highway speeds due unbalanced tires. While I was there I test drove another vehicle and it was in the expected great condition so I believe that this was an aberration. It was very surprising especially since I made an appointment to look at this specific car and came from more than an hour away.

Very helpful knowledgeable petient .

Horrible. Was told they would hold this car for me until I went down, which was less than 24 hours. Drove 1 hour plus out of my way to arrive and have them tell me they moved the car to another one of their lots and had just been sold. No courtesy call of nothing. I will never deal with this dealership again.

Harshene was great. Honored the quoted Cargurus price about $2000 below sticker. He stayed late to get the deal done.

nice people

Nice sales there, but didn't end up buying the car there

Dealer was very non-committal via email. communication over email was very disappointing at best.

Personal service.

Mazda Gallery contacted me immediately and tried to make an appointment for me to come in and look at the car I was interested in,. There was a delay on my part as Mazda Gallery isn't convenient to my location. About a week after initial contact I decided to take a half day from work and make the journey to Mazda Gallery. Unfortunately communication was spotty, if at all present, with two of Mazda Galleries employees I had been working with. Long story short, I waited too long, the car was gone and now I just walk along......sorry bout that.

Brian was great and straight forward. The internet sales people are very misleading though. I would have given two stars based on Marissa's misleading us to believe we could negotiate down to our preferred price. I called ahead specifically to ask about price flexibility and she basically lied. The sales guy Brian made that up with his honesty and patience. We didn't end up buying but would consider working with Brian on a sale in the future.

Very smooth fair transaction. Did not try to low ball me on my trade.. Very happy easy people to deal with. Even though there were some issues with the vehicle right out of the gate, they worked tirelessly until they were resolved. I wold go back again but I would set up my own financing first.

So far so good. They emailed me back immediately and haven't been too pushy.

I drove to Mazda Gallery from CT because they had the car I wanted ..Gorgeous Red Mazda3 with only 14K miles on it. Chang was great to deal with. Very professional and friendly. They drove the car all the way to Mansfield CT and waited at motor vehicle with me. Super Service! I keep my cars till the wheels fall fall off, but I would definitely go there again.

Good people, don't really chase you and tend to be presumptuous, but they do have some nice cars there.

The dealer was quick to respond and answered all of my questions.

never answered my questions, only received annoying robot emails unrelated to the car I was interested in !

great

Have not visited yet but good follow up and not too pushy.

Nice guys, got the price I wanted and a great deal.