Ira Ford Auburn

Fast response -

Best experience buying a car. I highly recommend Ira Ford of Auburn. Our Sales Manager is Kyle, professional, super knowledgeable and a pleasure to work with. No pressure at all.

Very good service

Staff pleasant and attentive to my needs; bottom line, I found another dealership and vehicle to purchase that worked out better for me.

Contacted me consistently but unfortunately I found something somewhere else

After a week of discussions about some minor rust repair I decided to buy the car. Called the salesman @ 8:30am and told him I would be there in the afternoon to buy the car. I was told “my name was on it”. I live about an hour away in CT and while driving to the dealership about halfway I got the call that the vehicle was sold. Earlier in the day I offered to give a deposit over the phone but was told that they don’t do that. I understand first come, first served but that was not what I was told. I was told the car was mine. Dealership is nice, salesman friendly but when it comes down to it I guess cash is king here. This was the last day of the month, not sure if that has anything to do with it.

Very nice

Great place to buy a car. Customer service is outstanding.

Dealer was responsive and helpful

Our salesman Ryan was very nice and informative. I would recommend people to buy at this dealer.

Andrew and Pete were very professional and were willing to work with me.

Over all great! Honest not pressure-some and didn’t expect us to spend hours there.

Great dealership & transparent about everything. They are true salesman so be mentally ready when you walk in there.

Very good but sold car before I could get it done.

Definitely showed that the customer service is in high priority. Pete is a great guy

Great

Great Communication and didn't pressure me when I let them know I was still browsing!

the staff was very helpfull but couldnt test drive the GMC cause iam to far away from the dealer.

Great

The Sales Dept was awesome, if you are need a car or truck, stop in to see Dave Haynes, he is willing, ready to assist you. My experience was awesome and this is the third time that I have purchased with Prime Ford Auburn.The service is top notched. He paid attention to what I was asking for and did not rush me, I felt totally in control. The customer service that he provided is not often heart felt today and that is too bad. He cared about the customer, that is us, we the people. I went in and left very satisfied. Thank you Dave for GREAT SERVICE!

Drove over an hour and a half just to be told the car that I specifically called and scheduled test drive for had been sold “that morning”. Completely wasted an entire night after a 9 hour work day.

the car was sold as I was talking to the finance guy Ryan, but he was very nice and I would have bought a car here if they had had the one I was looking for.

It was good

Great response and very willing to accommodate any requests.

Gene Rice was extremely helpful when I walked into the dealership showroom. After determining what I was looking for he brought the clean car right up. My initial test drive was very short and he offered the car the next day for my trip to Connecticutt. There was absolutely no pressure when I brought the car back. I was very glad he was available when I walked into the showroom, although all staff were friendly. I know if I have any questions or issues going forward Gene will be there to help me. I would definitely recommend contacting Gene for your car buying experience. He made it as smooth and painless as possible.

Great experience. Andy was very good and answered all my questions.

The salesperson Andy was no stress, knowledgeable and very easy to deal with. No high pressure sales tactics, just a follow up call. I haven't kicked them out of the running yet and I still may purchase my car there, I'm just test driving one more before making my final decision. If your looking for a no nonsense dealer, go see Andy at Prime Auburn!

Not responsive. Difficult to communicate with. Phone calls and emails were very slow to be returned. This resulted in the car being sold as we were on our way over to look at it.

Dealer was responsive and pleasant however they did not honor the involved trade in appraisal they had me complete with pictures, etc. that was supposedly guaranteed and the reason I traveled an hour and a half to this location.

Great place! Very friendly and helpful. No hassle, fast process. The car was ready for a test drive when I got there. It took less than an hour to get all the paperwork signed and ready to go. During the final inspection, a problem was found. They fixed it, and even delivered the car to me after.

Very good experinece!

Very responsive and helpful. Had questions and responded quickly by email. Though i did not end up purchasing from them i would recommend based on my initial interaction. I would purchase from them in the future. Thank you.

Excellent from start to finish. Pete Mathieu was an accommodating and helpful salesman.

It was a tremendous experience. Most of the process was done online with a virtual tour, then when we went in it was very quick. Best experience ever buying a car.

Everything went great. Only reason for 4 stars out of 5 was because of the sales staff’s initial phone conversation with me was not very friendly, almost as if he didn’t want to sell the vehicle.

Prime Ford was very responsive and are pleasant to deal with.

We bought this truck from Prime Auburn. Dave was wonderful, we had to wait a few days to get our truck. We had to wait for a safety inspection. they found the front brakes needed to be repaired so we waited from them to complete our front brakes and another problem. Our 2001 Ford Expedition was owned by my brother-in-law for two years, we flew down to Florida and drove the truck back to MASS. We owned it from 2003 until this week. We were going to have to spend another 1,300.00 on truck repairs so I decided we kept putting money into it and that was the last time. We might sell our truck for 1500 to 3000. We have brand new tires on it, only 2 months old. My husband and I are very excited about our new vehicle. I know it is a 2013 but the one car owner took care if it. We bought the 3 years extended warranty plan.

Salesman was a real straight shooter. Didn’t meet but seemed like a good egg.

Helpful salesman who followed up with new models that came in that matched under my search; however, some auction cars seemed like problems. Friendly/professional dealership just do your research into any potential vehicle with CarFax

Excellent and professional

Great dealership, was in and out with my new truck in less than two hours!

Very helpful! I wish I was a bit closer to them but great responses & good vehicle knowledge

Brian the finance manager was fantastic. The Sales person was very helpful.

Very desogornize... Never call me back.. Shame on you guys..

Very positive

In the process of putting a deal together on a vehicle. Straight forward and very honest place to purchase from so far .

They contact me right away. Very satisfied.

They were upfront, friendly, easy to deal with! Had the car pulled up and marked “not for sale” upon my arrival to test drive it and look it over.

Great group of people and very nice

Everyone was very helpful even though I didn't purchase from them.

Fast & friendly no pressure. Bill was great to deal with.

Very nice and informative.

I was so unhappy with my experience with this dealership. As soon as they got the down payment for my car they immediately became so unprofessional. Three different times they promised me I would be picking up my car that day. And three times I did not get my car. It took my speaking to the sales manager for anything to get done. They do not know how to handle business and do not care that they upset their clients. The only thing they would say to “fix” the problems was that I could return my car. My car was not the problem. the problem was their customer service. They screwed up my paperwork and did not tell me until hours after I was supposed to get my car. Horrible dealership. I would never recommend anyone going there.

Very good

Kept sending. "Boilerplate" message and never answered my questions.

Very good ,fast

Prime got back to me within a reasonable amount of time, to set up a test drive in the AM. Unfortunately, I was unable to make it. I would not hesitate to call them in the future. Thank you.

They replied quickly and professionally Car sold before I could get there. They notified me it sold , so not to waste my time. I appreciated that. Salesperson was professional.

Really decent people.

Called right back, very professional.

Very helpful and considerate

Amazing

Very helpful and knowledgeable I bought the car!!

Quickly responded to my inquiry. Missed out on the truck.

Vince was quick to respond. Great customer service overall.

Stopped in on a Sunday afternoon to look at the Hellcat and became seriously interested in it. I explained that I was interested in another one down the line. They made me an offer that I liked, and would have sold the car. Here is the best part, I explained that I wanted to pay cash and I would give them a large deposit if they could hold the car for about a week. Nope, would not except that and tried to get me to finance!?! Got some #% story about how they needed to make the sale because it was the last day of the month. THAT pretty much made up my mind to go with the black one that I liked just as much from the other dealer at a very good price. They were very accommodating, NO pressure, no haunting emails and they held the car for me with a credit card!!! And yes, they got paid and I own the car.

good salesmen and very helpful

Flawless

Salesman contacted me and was helpful.

Through entire process, salesperson was a pro! I felt 0 pressure, was given tons of options including the option to see other cars. Test drove the car and received tons of information about the car including maintenance history and car fax without asking for it even! Once I decided to buy, the process was quick and efficient with great explanation throughout! This was a bit of a road trip for me to get to Prime Ford but so well worth it... I worked with Gene and he did a perfect job. He definitely put the “team” in sales team. I have had the car for a week now and 100% satisfied

My experience was good here. Quick response and good salesperson. I test drove a vehicle and I didn’t like the vehicle. There was a little pressure to talk numbers and not super easy to get out when I didn’t like the car. Otherwise it was fine.

Very friendly staff

Great experience. No pressure sales. Smooth process and very accommodating.

After following this car for a few weeks, I decided to go for a test drive and probably get it. I used their chat system and they confirmed it was available. I received and email from the General Sales Manager that it was available. I drove 45 min to find out it was NOT available. They apologized for the error, but no one pays my 2 hours time and gas

Contacted via email & phone. Great staff. Very nice sales and tech. people. Very helpful with information and emailing me photos and car history. Trustworthy company. Car was priced correctly.

Great experience.

The people at Prime were great.

Great dealer, but i missed the deal :(

Didn’t buy a car from them but they took my call and schedule a time for me to come in and then followed up with me

My experience was great!! Shamus and Teddy made it comfortable to deal with and got me the deal I was looking for !! I will be recommending Prime Ford to anyone looking for a pleasant car buying experience!!!

Had a good experience with dealership Got right back with information I requested and additional photos. Great overall experience.

The worst experience i ever had. Bought a 2015 ford transit connect three weeks ago. Paid 600$ more than average price for this car. Even didn't drive the car because they couldn't find keys for two hours. Was promised to get best service for this money, that is why just paid them and picked up car in two days. Was told that i will get two keys for car, but car was going just with one key. Talked to the manager at least two times and 3-4 times with other guys but they never called me back. Came by twice to the dealership. They sold me 2015 car with one key which had my key technology activated. Now i can't drive more than 80mph, also the sound is around 50% loud. Its terrible.

Great service

I decided not to see this car however the dealer was very responsive and professional.

sent an email very promptly....

Dan was respectful, attentive to what I was looking for and very Knowledgeable.

what a wast of time ,was not the truck they had on here ,had a gray one ,they pulled out a silver one all rusty and full of dents

Did get back to me quickly unfortunately wrong price listed

Very responsive, quick to reply to any interest. Follow-up calls as well. I did not buy a car, but liked they were not pushy, wiling to help.

I showed online interest in a pre-owned mark lt. Prime was professional and accommodating.

Seemed pretty good to work with. When I called they had to check vehicle availiabilty. They called me back a short time later , the vehicle had been sold. A couple of days later they called back offering to help search for another vehicle .

It sold and they still told me they had to just get me there and it's not close.

Great experience!

Awesome service and very courteous!!!!!

They were not educated on the products that they were selling and when I infromed them on a issue I was having with my vehicle they would not help me resolve that issue at all

Great

he called but didnt show much intrest in getting me to buy from Prime.

The offer for my vehicle in trade was very low.

very responsive contacted me right away

I called them for a week trying to buy this truck and then they told me it was sold. I do not recommend this dealership.

Fair price on car. Low balled me on trade. Way below kbb.

Great customer service.

They offered me 2015 FordFocus for $400 a month but they don't want to give me what I wanted. (Armada)

Was an hour ride, but turned out to be a great experience! From my initial email contact, to sales, to finance, I felt I got a good deal. In just a few hours I rolled out in my new (used) truck. Jeff took care of me well; we had some fun; and he even assisted in the detailing of the truck I purchased. Would go back again in the future.

My experience went very smoothly. I spent minimal time in dealership. They were very professional. I have a very busy schedule. I would not have been able took pick up car for another week.so they were nice and delivered the car the next day after all insurance and registry paper work was done . Thanks for all your help. My wife loves her new car !

worst experience of my life. stay away!! Bait and switch tactics, lies deceit, wont return calls. did very little to make a horrible situation right. stay away

Truck I was interested in was sold already but they did send info on another truck they thought I might be interested in I wasn't , but the real issue is even after saying the truck was sold they still kept it posted.

Good response

Car was already sold and they never called back

Good experience

only contact was by email

Nice dealership.

Very friendly and helpful. Great communication. Did what they promised to do! Highly recommended!!

Excellent service!!!!

very good

Dealer took too long to contact me back, they would tell me they'll call me and nothing, I had to end up contacting them 4-5 times to get service, at the end of it all i liked The car I was going for but the customer service was just not as I expected, your chasing them instead of them chasing you.