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Inside Car Guys
About Us
At Inside Car Guys, we have built our reputation on trust, transparency, and doing business the right way. As a BBB A Rated dealership, we take pride in offering quality vehicles, competitive pricing, and a customer experience that is professional, honest, and stress-free from start to finish. The name Inside Car Guys reflects who we are — knowledgeable automotive professionals who know the business inside and out and are committed to helping every customer buy with confidence. Our goal is simple: deliver exceptional value, outstanding service, and an experience that keeps customers coming back.
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Today 10:00 AM - 6:00 PM (Closed now)
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1282 Newbury Road
Thousand Oaks, CA 91320
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Feb 2, 2026
What I have to say is simple they are the best
Nov 10, 2025
Well, the 1st response from them was prompt and promising. But after that I no longer could reach them. I intend to continue searching, and really have no complaint. I would deal with them in the future, should it arise. Thank you, DeBara
Made an appointment to test drive a car, and drove there from an hour away. Arrived to find the car wasn’t ready and in the shop, despite our confirmed appointment. And the guy wasn't even there. After that he said he would let me know as soon as the car was ready, and he said he would put the car on a courtesy hold until i could get there after work. Then he sold the car. Complete waste of time.
May 30, 2025
Car was smoking possible engine gasket problem
Man, I can’t say enough about this dealership. Not only do they have some of the coolest cars. I have bought six cars from them over the years and every time I feel like FAMILY this is not your run of the meal car dealership. They love cars and it seems like they love helping people too. Johnny and Brendan were amazing. Marcus, the owner seemed to really care. They even helped me with service on my vehicles. I signed up for the Broker service because my Suburban was totalled by a drunk driver and within a week they found me a Yukon that fit my bill. I bought it on the spot I was able to go from a 2003 to a 2014 because of all the money I saved.
Terrible, disrespectful.
I called made appointment and was told the van is in great condition, driving smooth, no mechanical problems.
When I got to my appointment. The sales lady was not available and the second salesman I called before I leave was not available neither. The (manager) assigned another person which wandered around with the keys in his hand for another 30 minutes then disappeared.
Finally the sale lady showed up and told me she will go get the keys.
Another 15 minutes she came back and told me they don’t have the keys.
I was test driving with another Sienna which keeps having alarms sounded off. This one is not ready for sale neither.
I have no ideas why they are even in the business!!!
Apr 3, 2025
There were prompt in helping.
Feb 8, 2025
Response from current dealership:
Thanks so much for the kind words. We strive to meet every customers expectations. Sometimes we fall short unfortunately. We are still growing and learning so we appreciate seeing that our efforts are showing with our customers.
Johnny Flores
General Sales Manager
Inside Car Guys
Johnny Flores
General Sales Manager
Inside Car Guys
I know how to work on cars and I asked if the timing belt was ever done. Over the phone the salesman lied and said: "timing belts on these cars don't really need to be done, these are really good cars". I'm like ok, that's totally false but whatever, I gave him the benefit of the doubt. I specifically told him I'd be driving 1 & 1/2 hrs to see the car, so please don't waste my time. When I arrive, the first thing he tells me is the car has an oil leak... Don't waste your time with these fools.
Feb 6, 2025
Response from current dealership:
Hello,
Thank you for sharing your feedback, and I truly apologize for your experience. I completely understand your frustration, and I take your concerns seriously. As the General Sales Manager, I’m committed to providing transparent and accurate information to our customers, and it’s clear we didn’t meet that standard in your case.
I want to personally make it right. The comment about the timing belt and the oil leak is not the kind of service we strive for, and I assure you we’ll be reviewing this internally to ensure this doesn’t happen again. I’d l
More ...
Thank you for sharing your feedback, and I truly apologize for your experience. I completely understand your frustration, and I take your concerns seriously. As the General Sales Manager, I’m committed to providing transparent and accurate information to our customers, and it’s clear we didn’t meet that standard in your case.
I want to personally make it right. The comment about the timing belt and the oil leak is not the kind of service we strive for, and I assure you we’ll be reviewing this internally to ensure this doesn’t happen again. I’d l
The best service a d they'll do wherever it takes to helpbyou to get in the carryout want.
I'm really happy overall.
Feb 6, 2025
Response from current dealership:
Thank you so much for the kind words! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to making sure you get exactly what you're looking for, and we're so glad we could help you find the right car. If you ever need anything in the future, don’t hesitate to reach out—we're here to help!
Thanks again for choosing Inside Car Guys, and we look forward to serving you again soon!
Best regards,
Johnny Flores
General Sales Manager
Inside Car Guys
Thanks again for choosing Inside Car Guys, and we look forward to serving you again soon!
Best regards,
Johnny Flores
General Sales Manager
Inside Car Guys
Dealer was very responsive but the Lexus RX we were looking for was not in the best condition and on the high side of price. 10 year old tires @ minimum tread. Picture made the RX look better than in person.
Also looks of duplicate communication, so slightly annoying.
Feb 1, 2025
Response from current dealership:
Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that the Lexus RX did not meet your expectations. We strive to provide accurate listings with detailed photos, but we understand that in-person impressions can sometimes differ. Regarding the tires and pricing, we always aim to offer fair market value while ensuring our vehicles are safe and reliable. We also appreciate your note on communication, and we’ll work on improving our process to ensure a smoother experience.
If there's anything we can do to better assist you in finding
More ...
If there's anything we can do to better assist you in finding
had a pleasant conversation with dealership. Unfortunately Credit Union did not approve
due to age of vehicle
Dec 26, 2024
Response from current dealership:
We appreciate the time you took to leave us a review. We appreciate your feedback sincerely. I hope we can help you again in the future.
Feb 1, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you had a great experience with our team. Providing efficient and top-notch customer service is always our goal. If you ever need anything in the future, we’re here to help!
Best,
Johnny Flores
Inside Car Guys
Best,
Johnny Flores
Inside Car Guys
Nov 26, 2024
The staff contacted me right away after my initial inquiry. Everyone at this dealership works as a sales and customer service team and they were polite and helpful. Even though we didn't buy the car, we were overall happy with our experience.
Feb 1, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear that you had a positive experience with our team, even though you didn’t end up purchasing a vehicle. Providing helpful and friendly service is always our top priority, and we truly appreciate you giving us the opportunity to assist you.
If you’re still in the market or need anything in the future, we’d love to help however we can. Wishing you all the best in your car search!
Best,
Johnny Flores
Inside Car Guys
If you’re still in the market or need anything in the future, we’d love to help however we can. Wishing you all the best in your car search!
Best,
Johnny Flores
Inside Car Guys
Feb 1, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We know how disappointing it can be when things don’t work out as hoped, but please don’t hesitate to reach out—we’d love to explore other options that might work for you.
If there's anything we can do to help in the future, we’re here for you!
Best,
Johnny Flores
Inside Car Guys
If there's anything we can do to help in the future, we’re here for you!
Best,
Johnny Flores
Inside Car Guys
Feb 1, 2025
Response from current dealership:
Thank you for your feedback! We’re glad you had a great experience. If you ever need anything, don’t hesitate to reach out—we’re always happy to help!
Best,
Johnny Flores
Inside Car Guys
Best,
Johnny Flores
Inside Car Guys
Jul 21, 2024
After inspecting the vehicle I made an offer which the representative said he would take to the vehicle owner. I did not hear anything for 2-3 days. I was then contacted by a different representative asking if I was still interested in the car. He was completely unaware that I had made an offer and had never heard back.
Feb 1, 2025
Response from current dealership:
We sincerely apologize for the miscommunication regarding your offer. That’s not the experience we strive to provide, and we understand how frustrating that must have been. We’ll be reviewing our internal processes to ensure better communication between our team members so this doesn’t happen again.
If you’re still interested in the vehicle or would like to explore other options, please feel free to reach out directly—we’d love the chance to make things right. Thank you for your feedback, and we appreciate the opportunity to improve!
Best,
Johnny Flor
More ...
If you’re still interested in the vehicle or would like to explore other options, please feel free to reach out directly—we’d love the chance to make things right. Thank you for your feedback, and we appreciate the opportunity to improve!
Best,
Johnny Flor
Feb 1, 2025
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service. If there's anything else we can assist with, feel free to reach out anytime!
Best,
Johnny Flores
Inside Car Guys
Best,
Johnny Flores
Inside Car Guys
Show older dealer reviews 17
They got back to me and were kind and considerate. I was a little too far away and under funded for the car I wanted.
Feb 1, 2025
Response from current dealership:
Thank you for sharing your experience! We’re glad to hear that our team was kind and considerate in assisting you. We completely understand that distance and budget can be challenging factors, but we’d love to help you find the right vehicle that works for you in the future.
Please don’t hesitate to reach out if anything changes—we’re here to assist whenever you're ready!
Best,
Johnny Flores
Inside Car Guys
Please don’t hesitate to reach out if anything changes—we’re here to assist whenever you're ready!
Best,
Johnny Flores
Inside Car Guys
Feb 1, 2025
Response from current dealership:
We sincerely apologize for not following up as promised. That’s not the level of service we aim to provide, and we completely understand your frustration. We appreciate your feedback and will be addressing this internally to ensure better communication moving forward.
If you're still in need of assistance, we’d love the opportunity to make things right. Please feel free to reach out, and we’ll do our best to help.
Best,
Johnny Flores
Inside Car Guys
If you're still in need of assistance, we’d love the opportunity to make things right. Please feel free to reach out, and we’ll do our best to help.
Best,
Johnny Flores
Inside Car Guys
Jan 5, 2024
I made a Bonafide offer to this dealership over the phone because the dealership is about an hour and a half from where I live and got met with total unprofessionalism and rudeness. They said I was a lookie Lu and tire kicker and I needed to be illuminated! I don’t know anything about this dealership but I do know Customer Service having been in Retail Management for over 40 years and I have never felt so attacked and treated so disrespectfully in my life! I will never buy a car or refer anyone to this dealership! I know this review will fall on def ears, they made it very apparent THEY DON’T CARE!
Feb 1, 2025
Response from current dealership:
We are truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide, and we sincerely apologize if you felt disrespected in any way. We value every customer, whether they buy from us or not, and we regret that we did not leave you with a better impression.
Your feedback is important to us, and we will be addressing this internally to ensure that every interaction is handled with professionalism and respect. If you're open to it, we’d love the opportunity to speak with you directly and make things right. Please feel free to reach out at yo
More ...
Your feedback is important to us, and we will be addressing this internally to ensure that every interaction is handled with professionalism and respect. If you're open to it, we’d love the opportunity to speak with you directly and make things right. Please feel free to reach out at yo
Feb 1, 2025
Response from current dealership:
Thank you for your feedback! We’re happy to hear that we were able to assist you quickly. If you need anything else, don’t hesitate to reach out—we’re here to help!
Best,
Johnny Flores
Inside Car Guys
Best,
Johnny Flores
Inside Car Guys
Dec 30, 2023
The dealer was responsive. The price was over our budget though
Feb 1, 2025
Response from current dealership:
Thank you for your feedback! We're glad to hear that we were responsive and able to assist you. We completely understand that pricing can be a key factor, and we always strive to offer the best value. If your budget changes or you’re interested in exploring other options, we’d love to help you find a car that fits your needs.
Please feel free to reach out anytime!
Best,
Johnny Flores
Inside Car Guys
Please feel free to reach out anytime!
Best,
Johnny Flores
Inside Car Guys
Dec 13, 2023
Very nice, helpful people.
Feb 1, 2025
Response from current dealership:
Thanks Colleen! Thank you for your kind words! We’re so glad to hear you had a positive experience with our team. If there’s anything else we can do for you in the future, feel free to reach out—we’re always happy to help!
Best,
Johnny Flores
Inside Car Guys
Best,
Johnny Flores
Inside Car Guys
Feb 1, 2025
Response from current dealership:
Thank you for your feedback! We’re glad to hear that you appreciated our transparency. We believe in being open and honest throughout the process, and it’s great to know that it made a positive impact on your experience.
If you need anything else or have any questions in the future, don’t hesitate to reach out!
Best,
Johnny Flores
Inside Car Guys
If you need anything else or have any questions in the future, don’t hesitate to reach out!
Best,
Johnny Flores
Inside Car Guys
Asked simple questions regarding the vehicle an one question about the price , if they would be flexible to bringing the price?, gave a careless response “ we don’t negotiate over the phone” okay that’s not what I asked. Rude
Feb 1, 2025
Response from current dealership:
We apologize if our response came across as rude—that was never our intention. We understand that asking about pricing is an important part of the car-buying process, and we should have handled the conversation with more clarity and professionalism.
While we do prefer to discuss pricing in person to ensure a transparent and fair negotiation, we absolutely value every inquiry and should have communicated that better. Your feedback is appreciated, and we’ll use it to improve how we assist future customers.
If you're still in the market, we’d love the opportunity to provid
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While we do prefer to discuss pricing in person to ensure a transparent and fair negotiation, we absolutely value every inquiry and should have communicated that better. Your feedback is appreciated, and we’ll use it to improve how we assist future customers.
If you're still in the market, we’d love the opportunity to provid
Nov 4, 2023
Smooth transaction, i will say it was a excellent purchased.
Oct 12, 2023
They called me back quickly
Jul 28, 2023
They were outstanding and made the car buying experience worth it
May 5, 2023
Just inquired about a minivan and they answered quickly and keep me inform, and they offered a discount on la van without asking. Someone else bought it
Feb 1, 2025
Response from current dealership:
Thank you for your review! We’re glad to hear that our team responded quickly and kept you informed throughout the process. We always strive to provide great service and fair pricing upfront, so we’re happy you appreciated the discount offer.
We’re sorry the minivan sold before you had the chance to get it, but if you're still in the market, we'd love to help you find another great option. Let us know how we can assist you!
Best,
Johnny Flores
Inside Car Guys
We’re sorry the minivan sold before you had the chance to get it, but if you're still in the market, we'd love to help you find another great option. Let us know how we can assist you!
Best,
Johnny Flores
Inside Car Guys
Apr 14, 2023
Great dealership
Jan 5, 2023
They responded to my inquiries. I was interested in a couple of vehicles. They were professional and courteous. I bought a car somewhere else.