Service hours are not available at this time. Please check back later!
Import Masters
About Us
Import Masters is here to meet each of your automotive needs by providing friendly service, precise attention to detail and, of course, a superb selection. So whether you're in the market for a pre-owned BMW, Mercedes-Benz, Audi, INFINITI, Maserati, Porsche, Land Rover,or Lexus model, be sure to make our Great Neck, New York dealership your first and only stop.
-
Today 9:00 AM - 8:00 PM (Closed now)
-
275 Northern Boulevard
Great Neck, NY 11021
Our Amenities
- Amenities coming soon!
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Feb 25, 2026
Called to inquire about purchasing a car twice. No call back. They probably make too much money and needed to slow down.
Feb 16, 2026
The price list for 2019 Cadillac Eacalade was 27,495. Took them over 3 weeks to get back to me, horrible customer service. Kudos to Trina, she wasn't a sales person however she was the only one who reached out and still no one contacted me.. Finally I get a text message then I called.
After talking/texting Mark the price of the vehicle went up to 37,780.. how is this possible add 10grand in upcharges 5,800 for inspection, 1,490 in auction fees,1 995 for lo jack. All of this should of been including the asking price. Real shady dealings. Then got defensive when questioned on the price increase on how im not going to find a vehicle like this any where.. im not your neighborhood sucker either. I wouldn't recommend Import Masters to anyone. Total rip offs
Jan 2, 2026
Professional and polite
Dec 28, 2025
I inquired about an estimated breakdown of out the door price, they said it was $27,000 (on a list price of $18,000-19,000)
Nov 14, 2025
We went to look for a Tesla, priced low but they add a bunch of stuff when you arrive. The owner stopped responding to us when he knew that we got a better deal from somewhere else.
Nov 13, 2025
It was good, I just didn't see myself driving this colored car
Oct 29, 2025
Good people ! Go see Joe and kavita
They had me drive over an hour to see a car that wasn't able to be driven. They also left me waiting for a salesman for close to an hour before assisting me. They insisted I make an appointment so the car would be available, followed up with emails and texts, and confirmed again the day before. The salesman that finally assisted was pleasant, but the inventory was poor. I wasted an entire morning between travel and waiting. Very disappointed. If a car is damaged or not operable, they shouldn't make test drive appointments for it.
Sep 8, 2025
Got back asap
Aug 31, 2025
I was forced to put 1 star otherwise it would have been 0. It took me almost an hour to reach the dealer who told me when I called them that this vehicle was available. Only to find out when I reached there that the vehicle was already in contract with somebody else. Then they proceeded to try and sell me it under the other buyers nose as long as I was willing to pay $10,000 over the sticker price that was shown above. If I were you I would look all all of the one stars on the Google review and you would see that I'm not the only one that says this about them . the rest of them that are not one stars are probably falsified review. Definitely a shifty bate and switch dealership.
This is the worse dealership I read the all the bad comments and still went please don’t waste your time they have one price online then when you get there they raise the price all the cars was dirty and dusty. They lie and say they are negotiable with the price but when I got to the store they said they dont its false advertising. If u want to do a trade in they devalue your car dont come !!!!!!!!
DO NOT waste your time dealing with this sketchy place. BEWARE!!!! They advertise prices that are NOT REAL just to get you in the door. I drove an hour and a half to get there, after speaking to Sam on the phone that said the price was negotiable. When I got there for my appointment with Sam, Sam was nowhere to be found and another person named Cesar said he’s the person to work with, Sam is just someone who deals with the phones. I was looking at a car that was advertised for $29,295. I drove the car and was ready to buy the car and asked for the total amount. They came back with hand writing on a piece of paper for a total of $37,675 plus tax. WHAT A SCAM!! When I questioned it, Cesar said, you don't really think we would sell that car for that price, do you? That price is way lower then the market price. So basically, they put a price that a not real online so they can get you in. VERY DISHONEST!!! See photos.
Horrible stealership. Finally went to see the car after back and forth communication, car was listed for $26,000 and the real price was $34,000. They said an extra $4000 was for “LoJack” which the cars already come with, and $1300 or something for “certified “ which only AUDI can certify the car. They also offered me $3000 less than my trade in value. Luckily, I found another car at a good dealership, who didn’t lie, and they also gave me $4000 MORE for my trade in. Stay away.
The dealer attempted to help me but never got me the answer that I needed or the price of the car
Aug 11, 2025
Response from current dealership:
Randall,
Please note the price of the car is mentioned in the advertisement. However we're unable to calculate the DMV charges, Taxes and finance cost until we get the all details from you. We will request you to submit a credit application on our website https://www.importmastersusa.net/tools/700credit/quickapp.htm with the address where the vehicle will be registered. One of our Salesmen will help with price. Looking forward to hearing from you.
Please note the price of the car is mentioned in the advertisement. However we're unable to calculate the DMV charges, Taxes and finance cost until we get the all details from you. We will request you to submit a credit application on our website https://www.importmastersusa.net/tools/700credit/quickapp.htm with the address where the vehicle will be registered. One of our Salesmen will help with price. Looking forward to hearing from you.
Aug 4, 2025
Strong follow up
Took 3 weeks after contact to actually get a serious negotiation started, then a price we agreed upon was quickly rescinded once I said I was
not financing through them. The real asking price for the vehicle is $37,000 not the advertised price on their site. So with tags, title, license and
taxes it was nearly 10 grand more than the advertised price. Very misleading!
I found the dealership through CarGurus and made the trip all the way from Pennsylvania—and I’m so glad I did! Shania was absolutely fantastic to work with. From the very first interaction, she was responsive, knowledgeable, and genuinely committed to making the process smooth and stress-free. She had everything ready when I arrived, and made sure the entire transaction was quick and easy. Shania truly went above and beyond to get it done. Highly recommend working with her—she’s the reason my out-of-state car buying experience was such a positive one!
Jun 25, 2025
good
This dealer is deceitful and dishonest. They try to sell you something that it’s not. They trick you with fees that are not mandatory, but they try to make them seem mandatory just to drive the final price of the vehicle way up. They are dishonest, and they write everything down on paper with a pen in a really bad, really sketchy way.
Jun 18, 2025
It was good.
If I could give a negative rating I would. To be honest I dont know HOW they are in here because noone ever responded to me after I told Glenda I wasnt going to pay for a LoJack and I wanted all dealer fees fully disclosed in writing up front. I also wasnt going to fall for the “bait and switch”… After that they just stopped responding. Its been 2 days. They were hot to chat and tried to get me in there BEFORE I told them what I wanted and then silence. In my opinion you cant get any more UNPROFESSIONAL than that. I guess all the negative reviews were actually true. They saved me precious time and aggravation so I guess I should thank them. Just add THIS negative review to all the rest !!!
Apr 23, 2025
Terrible experienced. Waste of drive and drove over an hour. They add fees that they do not wish to explain when asked. Asking price is 24,995 but asked for bottom line price and it was raised to $36,000!!
Tried to make you pay $4,500 to certify mileage on a bmw that only bmw dealerships are allowed to do.
$1,200 LoJack fee meanwhile bmw comes with its own tracking device and they refuse to remove the LoJack even when you are not financing or leasing with them.
Car has driver side seat coming apart which you can tell has been fixed before but keeps on breaking.
Back passenger side has dent and scratched paint to meta that will eventually become a rust spot that’s not listed where it says minor damage is indicated.
Overall bad experience. Be careful and definitely look over the car before buying.
Apr 10, 2025
Great dealer
The dealer did not keep their promise. I made an appointment to see the vehicle three days in advance. I got there and there was no sign of vehicle. I had to wait 45 minutes before they could bring the vehicle for a test drive. This showed me not only they did not want my business but also they showed a lack of respect for my family and myself. I will never recommend anyone to Import Masters.
Dec 21, 2024
Very nice and helpful rate a 9
After driving 54 minutes I am extremely disappointed with my experience at this dealership. During our initial phone conversation, I was provided with inaccurate information about the vehicle's
history. The Carfax report revealed that the vehicle had been damaged in the front, but upon further inspection, I discovered that it had also been damaged in the back.
When I brought this to the dealer's attention, they were unwilling to negotiate the price. After a delayed response, the manager's counteroffer was misleading and actually increased the price.
They added a mandatory LoJack system, which costs $6,000, and an additional $999 fee for purchasing the vehicle out of state.
I feel misled and taken advantage of by this dealership. I strongly advise others to exercise caution and thoroughly research before doing business with them."
I had a very bad experience with this dealer. They charge lots of hidden fee when you are buy a car from them. I choose a car from them the price was $32,488. When i asked for final bill of sale they give me a total of $47,000.00. Finally the deal didn't go through. Please becareful when you are purchase from them
Nov 15, 2024
very bad response. read reviews. bad reviews online. not responsive to emails. the email response i did get had wrong business number on it.
BEWARE. Dealer is misleading, presenting a low advertised price that doesn't include their dealer add-ons. This is false advertising. You can't compare this price to other dealers prices because it's missing $4K to $6,000 of their mandatory add-ons.
Their price leaves out their fees for a LoJack installed on their Teslas which is absurd. It took several emails and many phone calls before anyone would answer me, if they were indeed installed on the Teslas, raising the price even more. This added on dealer garbage feeds into my opinion. It took pulling teeth to get them to confirm the added fees. Why? Because they don't want to reveal this except after when they get you there in person, hoping you don't pay attention to the fine print. Run. They're are dealers who operate like we do - with transparency, integrity, clarity, and respect. I'd tell my friends to stay away.
Jul 3, 2024
When I discussed applying the used EV credit they told me the price included the $4000 credit and that I would be paying $27595 and that If I qualified I would get the tax credit. For which makes no sense to me from what I have read the requirements. The finance manager would call me to discuss, needless to say I never heard from the manager nor the sales person.
Jun 23, 2024
Quick response. Great customer service.
Jun 18, 2024
They add a car tracker and trying to charge me 895 dolar,wich I never agree to track my car to nobody,car was 10995 and they came out with total price of 13995,plus want a mandatory down,very nasty game
Car was sold. I spoke to them an hour before arrival and they did not inform me. Dealership staff was inappropriately dressed and very unprofessional. It seemed more like a hang out which sold cars rather than a dealership. The salesperson we were assigned decided to heat up lunch while conversing with her colleague another girl who had her stomach showing. We waited for another car to be shown to us and again disappointed. Car is advertised at 24k, then seconds later it’s 31k. Bait and switch. I do not recommend this dealer very unprofessional. I’m glad that I use to be in the business so I know what to expect when it comes to quality of service. This place was a waste of time
Show older dealer reviews 325
Jan 2, 2024
Working with Al has been a real pleasure thus far. Very
knowledgeable and easy to work with!
Nov 19, 2023
It was good, good service and reliable
Nov 11, 2023
I was there and left after speaking with the salesperson.... My conversation with Carlos as well as the
website indicated the wrong price. They did not tell me that the "total" as they claim is a lease price.
When I arrived the vehicle is $20K more that listed on the CarGurus website. Misleading at best...
I'm sorry I had to drive an hour to come to see the car, and I wish dealership had been more honest and
upfront.
Oct 22, 2023
Disappointed. Dealer sent email but never responded to either of my replies. Can only assume they didn't actually have the car to sell and were trying the classic bait and switch. Moving on.
Went to the dealership originally to look at a 2015 Escalade it ended a lot of work but I wanted it at first they agreed to fix everything then finally the owner said to me I’m gonna be honest I’m not gonna fix all this so I then test drive a 2019 GLS Mercedes very low miles my wife liked it so I was getting until it was over 10k in extra dealerships fees that they couldn’t explain so I demanded my money back and left. Be careful not an honest place when it comes to dealership fees!!!
The sale man was really nice but the manager was really rude. They were supposed to call me and they never did I ending calling back. When I called back they tell me the car was sold but that not true because the car is still on the market. Not a good experience I would never go back to that dealer.
Jun 17, 2023
Mileage on the add in incorrect and dealer never provided me information/ pictures I requested.
I expected a lot better service.
Jun 9, 2023
This is the worst car dealer on the planet!!!!! I drove from Baltimore the person told me that I can buy the car on Sunday. I get to NY they said
the address is wrong on the site. There dealer is one hour from the location listed. Then the dealer said when I'm 1 hour away from the
dealership I cant buy today all I can do is look at the car. I drove 4 hours and make my girlfriend take off work for nothing!!!! Then they said the
price listed is not even there real price it's 5,000 more than the price listed on cargurus!!!!!!!!
Total dishonesty on the âsaleâ price of the vehicle.
When I was finally able to get ahold of âsalesâ to
purchase the vehicle, he quoted me $3,000 MORE
than the advertised âGREAT VALUEâ of $20,995! The
âgreat valueâ price by CAR GURU is a LIE. The
salesman told me that in the âsmall printâ the
advertised price shown is with 3000 downâ¦. Lolâ¦
not shown anywhere on their deceptive add! I asked
the salesman where this was printed in âsmall
letteringâ ( as he so eloquently put it as he hung up on
meâ¦) STEER CLEAR OF THIS DECEPTIVE ,
UNTRUSTWORTHY DEALERSHIP AND MAKE SURE
TO READ THE âfineâ printâ¦They lost a car deal today
and by the looks of the other peoples reviews, they
really dont give a shit about their customersâ¦
Bunch of LIARS
This was the ultimate bait and switch. The car on your site was $33895. Before I even got to drive it the price was over $43k. The car sales man did not know anything about the car and actually told me I was correct in the bait and switch. I would never go to this dealership again. If I could give no stars I would have.
Jan 12, 2023
Nice person but they lied about the car’s engine saying it was a V6 when it was really a 4
Aug 13, 2022
Very helpful but I did not purchase a vehicle from them
Jun 20, 2022
Responsive
Josh was clear with providing me the information I needed about the vehicle. He was professional, flexible with my availability.
I intend to go back to see more options as the dealership provided a verity of models I happed to be interested in. Thank you for the opportunity to express my thoughts with your dealership. Best.
Amazing customer service! Kavita is #1, 2 and 3! GREAT COMMUNICATION AND ENERGY LIKE NO OTHER....She went above and beyond to make sure my family and I were happy and satisfied with our purchase. Totally transparent, with a great selection of cars and many financing options. Took my trade in and ended up walking away with a great vehicle. Don't believe the lame reviews about customer service, or shady experiences, walked in and walked out with the vehicle I wanted. A++++++++++++++++ Listing was spot on - car was ready to roll on a test drive. I will be recommending!
Dec 21, 2021
Dealer does not like cash deals and if you don't take their loan, will increase price by 15% !!!!. Buyer beware..
Dec 18, 2021
Dealer has undisclosed $3,000 dealer prep fee that added 10% to the advertised price. Total bs.
Sep 12, 2021
couldn't get me financed..all the dealers in my area could,but they couldn't..
Another typical Scam Dealership.
Was told there will be no hidden fees and all by some internet virtual reps.
When I actually drove there in rain, got a 5K surprise on top of advertised price. Apparently some forceful, mandetory certification fee.
They should at least be fair and advertise correct price, save everyone's time.
I was in contact with this dealer for a couple of days getting info about the Jeep I was interested in. I spoke to Two separate people online who gave me pricing on the car. They both confirmed that the only fee was a Doc Fee which was understandable, plus tax title and registration.
On their website they even have a calculator that shows how much you could expect to spend.
When I got there everyone was nice and we went for a test drive. Everything was great until our salesperson turned a good deal into no deal.
She tried to add on a warranty for over $3000. Which she said was mandatory. I explained the discussion I had with them before I came in and the reason I was even test driving the car was because of the “No hidden fees”
There was not even an attempt to negotiate, only reasons why I should pay the extra $3000. Needless to say I drove straight back to the dealership.
I rated them one star because what they did was just dishonest and gives good dealers a bad rap.
Jan 18, 2021
If i could select zero stars i would. They arenât
transparent. I called on a Thursday and scheduled
to see and test drive the car (2019 E-450) on Sun
Jan 17. On Jan 17, before coming I texted the
lady and told her to make sure the car is ready.
Once I stepped in, they started with their lies;
telling me the manager took the car .. they donâÂÂt
know where he went .. they will waste your time.
They are not honest. Do not buy anything from
THEM.
Oct 25, 2020
They had me drive through 3 counties not to notify me that the vehicle wasn’t there.
Oct 29, 2020
Response from current dealership:
Ryan we apologize for the inconvenience of wasting your time. In future we will try to ensure that our team keep customers informing if the vehicle was sold. Please feel free to give us a call if you like any other vehicle in our inventory will be happy to assist you. - Al jones, General Manager
Oct 22, 2020
They were very quick to respond and made every effort to help me.
Oct 1, 2020
Good Customer service
Sep 22, 2020
Deceiving people on the $3600.00 extra on every cars for a certification of some kind.i drove 200 miles for nothing.they should disclose on their site
Sep 12, 2020
Very nice people but the car was sold and I was not told before I came in.
Sep 9, 2020
This dealer is one of those places that bait and switch. They keep advertising this car for sale, but when you get there they don’t have it.
They say, things like “cars just go so fast here.” It’s a joke. When emailing, it’s always with a different person and you don’t get a start answer.
The only car that was similar was out of my price range, and was not cleaned. When the door was opened, The stench of cigarettes smoke was disgusting, I didn’t even sit in the car.
Saw a vehicle I was interested in online and made an appointment to see the car in person. Scheduling was not a problem but that's about the only good thing to say. While the car was available the were inaccuracies with the information provided (listed one accident but the actual Carfax had 2). I discovered this fact later after a deposit was given to hold the car until financing was approved. Once I decided to go a different route it took almost two weeks to get back my deposit after numerous attempts via phone and email. In addition the list price was over $4000 less than the sales price as they only sell cars with a Niada Warranty. So whatever the online list price is you must add thousands to that for the actual purchase price a tactic the salesperson admitted to as he stated that was the only way to be competitive. Needless to say I found an actual Certified pre-owned vehicle with no accidents or ridiculous sales tactics within the same price range. I highly DO NOT RECOMMEND this
Aug 30, 2020
If I could give these guys no stars I would. We drove 45 minutes to this dealership to be told they couldn’t find the keys and then told us we could save money by buying a less expensive SUV on their lot. All their cars are dinged up and have tons of scratches. Worst experience I’ve ever had at a dealership. This place and employees are awful. DO NOT GO THERE. Con artists is an under statement.
Aug 27, 2020
Poor to no responses after funding by anyone, GM, sales, desk manager. Shipping required their specified carrier 9 days later and $450 higher than common carrier bids.
Aug 16, 2020
They were great and responsive. I changed my mind and went in a different direction.
Aug 7, 2020
This store is as bad as all the comments I read about it.
I have bought me families last 9 cars on line and this
was the worst experience I have had. Emailed them 3
times, called their phone, and finally texted them six
days later only to get a note from CarGurus showing
the car had been sold I guess today since it was still
listed yesterday when I checked on it. I talked to their
internet person 3 days ago and she was going to have
someone call me that afternoon to see if we could
work a deal. No phone call. I do not understand why
they put their inventory on CarGurus if they have no
interest in people who contact them. The only thing I
am great full of is I did not have to go through their
delivery experience I had read about when doing my
research. Do yourself a favor, find another car
anywhere else before trying to work with these people.
Dealer never prepared the vehicle for a test drive. It was stuck inside the showroom with tens of cars around it. Ad specifies Pre Owned Program but does not say it is a requirement to purchase with the car for an additional $3,600. Salesman without looking at my 2014 E63s AMG (trade-in) offered $7k when they go for $25k-$50k. Ridiculous 10 minute experience and a waste of time.
Jul 31, 2020
I don’t typically write reviews but after this last three days experience with European Masters I felt that I needed to share the lack of communication poor customer service and if I could give it less than one star I would. They jerked me around on the price and never return calls ever I had a repeatedly call back over and over and over only person that was responsive was a person named Trina she was great but her boss, Al The salesman I started working with Morgan and his manager Norman never return calls and when I finally got Al on the phone he came up with excuses for his employees why the pricing was wrong they tacked on 4000 miles from when they had posted on the website. This is why people don’t like car salesman let alone use car salesman but I would not recommend the shop in anyway, beware of European Masters
Jul 15, 2020
My experience here was amazing! I personally would like to thank Kavita for an enjoyable and memorable experience with my new purchase. She was friendly and helpful through the entire process. I highly recommend working with her! Thank you for a great experience!
Jul 6, 2020
These guys put on cars on the website and on the day I went to buy the care, they told me they car is ready and when I got there driving 2.5 hours found out there was no car. it was a waste of my time and they blame their IT guy for not removing the car from the website. Makes no sense.
Jun 27, 2020
Hidden fees. Showed me two other cars not the one I went to see. Yet they claimed it was available.
Jun 18, 2020
My experience was horrible. I went twice for two different cars. The first
car I was told was available, however, it wasn't. Waste of time.
The second time I went in was for a test drive BMW. Complete details
were discussed on the phone prior to my visit which included: Price,
miles, previous owner, warranty on the car, and that there would be no
additional warranty needed to be purchased.
After going to the dealer, test driving the car, and going over paperwork,
I got scammed. The dealer told me I had to purchase a $3500 warranty
even though the car was still on a warranty and was told I didn't have to.
May 31, 2020
I got an immediate response but no follow up after several responses to two different sales persons.
I was in contact (Wednesday) with someone named Glenda. I told her I was driving an hour and a half to the dealership. She told me the car was arriving on a Monday. I set an appointment for Tuesday. I got there an still had to wait 25 minutes to be attended (with an appointment) like if they had no idea I was coming.
Then they told me the car wasn’t even delivered. (Glenda also confirmed the appointment that Tuesday morning).
On top of that the salesman told me to hang on and he’d be right back. He had me waiting 20 minutes and just disappeared.
Wasted 3 hours of driving that day and the car seemed really nice but with that customer service I will not go back. I agree with a lot of bad service reviews that I have read.
May 10, 2020
Sales person was respectful. I liked Muhammad. The car I originally went to see was dinged up so I looked at another one they had that was listed on CarGurus for $23,595 - salesman told me it was $25,000. I asked him how can you list a car and expect me to pay $1500 more for it? He spoke to the sales manager and was told the car is $25,000. So I walked out very unhappy. I never expected the price to go up. Usually when you negotiate with a dealer the price goes down. Sad, cause I liked the car and was ready to buy it.
very ruud, when they would finally respond they kept say they would get back to me or send me info. If they did it would take 3 to 7 days after a couple requests. i requested a quote on a delivery charges for one of their vehicles it took over 2 weeks to finally get the quote and the they informed that they just sold it. I would give them the lowest possible rating.
They have fees they won’t tell you until you either ask them or get ready to sign which is around an extra 3k on top of what they are asking and on top of that the person that kept calling me to look at the car kept on trying to have me do a credit app before I even saw or drove the car and when I inquired about a test drive they said a hard inquiry has to be done before it can even be driven, never heard that one before!
Mar 18, 2020
Car was very dirty and was not presentable at all
Very disappointing. Spoke to Glenda, inquired about vehicle availability and price. She told me the vehicle was available and the price without mentioning an additional documentation fee of $1995. I came to find out after they had run my credit. Mohammed was very pleasant and apologized. The vehicle I wanted was not available
yet Glenda told me it was two hours earlier and sent me the credit application. The use bait and switch. Beware
Mar 1, 2020
Amazing place. Mohammed is an excellent salesman, easygoing, honest and patient. He sold the car
Feb 14, 2020
Got a really excellent luxury car at a really excellent price, with mfg warranty plus NIADA certification. Morgan and Norman are honest and great to deal with.
Highly recommend.
Price of the car was really $4500 higher than listed on their Web site & on Cargurus. Very Deceptive. Buyer
beware. They inform you when you call that there is a $2600 warranty that you are required to buy or they
won't sell you the car. There is another $2000 in "fees". A $38000 car will cost you $45000 from Europen
Masters. Avoid!
Feb 20, 2020
Response from current dealership:
Bryan, I appreciate your interest but apologize if you were unhappy with your experience. We have our own best practices and protocol, and unfortunately these vehicles are used therefore warranty is highly recommended as it helps in reducing cost of incase of a breakdown , we believe we're still offering great prices and do not price match. If there's ever anything else we can help you with, we'd be happy to do so, though. I hope you find a great car whether it' with us or someone else. -Norman, General Manager
Beware of the Bait and Switch gimmicks! One of the Internet Sales Persons in the
Dealership confirmed the price of the car over the phone, which was $2,500 below the
advertised price. Based on that, I drove 2 and 1/2 hours one way to reach the dealership.
Though the Internet Sales Person confirmed the appointment at 1 PM, I had to wait almost
an hour to see an actual Sales person.
The Showroom Sales person quoted a price that was $4,500 more than the price the
Internet Sales person confirmed over the phone! They also mentioned $2,000 extended
warranty is mandatory. Extended warranty is not included in the advertised price.
Then Showroom Sales person called the Sales Manager. Even though the Showroom
Sales person and the Sales Manger were courteous, they did not honor the price quoted
by the 'Internet Sales Person'. This is a case of the classic bait and switch. I wasted 5
hours driving and paying heavy tolls getting into and out of New York.
Very unprofessional, after putting in a application and the salesman supposed to have submitted it to my credit union, and never did. I called several times and was told I would get a call back, never did and when I got in touch with a salesperson I was ask to do another application which would affect my credit. Bad customer service
Feb 20, 2020
Response from current dealership:
We apologize for any inconvenience in your process. We can assure you that we take our customer request seriously and will like to know the name of salesperson you worked with, so that we can see what happened, feel free to give us a call and we'd be happy to discuss them. - Al jones, General Manager
Dec 2, 2019
Great customer service
Nov 15, 2019
I would give zero stars if I could. Offered 30 i for a car- got told I would be called in 30 minutes. No call- yet next day car was listed for my asking price. When they finally called me they would NOT honor the price - tried to get me to pay 31,900 - made NO SENSE. Called manager. Never got back to me. I bought a car somewhere else and am very happy. DO NOT WASTE YOUR TIME- these guys are playing games
Nov 13, 2019
Impeccable service
Aug 26, 2019
Very good service
Aug 2, 2019
Great group and had a lot of inventory. Only issue was the car that I wanted was sold before they responded to my inquiry and didn’t have a comparable alternative
Aug 2, 2019
One of the worst experience I’ve ever had at a dealership by far. David the sales person who “helped” me was very uninterested in even selling me the car I came for. I would never go to this dealership again.
Sep 16, 2019
Response from current dealership:
Ryan we are extremely saddened to hear about your experience with our staff member David. We try to provide an sincere and friendly service to all our customers this may have been one odd incident. I'll definitely pass your feedback to David, but I hope you'll consider giving us another chance.
Best,
Norman, General Manager
Best,
Norman, General Manager
Jul 31, 2019
Did not purchase car, but Mohammad gave me all the information i needed.
Jul 25, 2019
Great
Jul 23, 2019
Good experience here
This place took my deposit for a car then
sold it to someone else. Luis continued to
lie to me and tell me the car would be ready
everyday for week, meanwhile the car was
already sold. They also ran my credit 2x
without my authorization or knowledge.
Once with jcmpb and another Masterz Auto
international, yes masterz with a z. Do not
trust these crooks. Carfax they provided
didn’t match Carfax I pulled up. The said
bmw had the car for a week, when I called
bmw and gave the vin the said the car was
check out 5 days ago. Stay away from
these crooks
SalesRep Luis was nice and I enjoyed working with him. However the parking situation is horrible and a very chaotic environment. They do add "Dealer Prep" and other fees of about $1K total which I had seen others mention and I worked to get an "all-in" number. They got me to drive the 2 hours there saying they were running a July 4th sale that could save an additional $1K to $3.5K off but at the end of the day the bottom line after trying to negotiate with the hidden fees was still the price they were listing with no real discounts.
Vehicle was as described but no mention that it had been a corporate vehicle.
Jun 19, 2019
Car in question was not LS 460 L but rather LS 460. this was deceptive and they would not answer
back. Dealer is advertising a different model of Car than what is in stock. What they have in stock is LS 460. Dealer description and details says LS 460L.
Jun 10, 2019
Could not make the deal on the car but the salesperson (Morgan) was very
accommodating. He called me right away and then sent additional pictures of the vehicle
within 10 minutes of request.
May 26, 2019
Scam. Our salesperson
kept telling us we knew nothing about the car
when it was originally our car. Our car was hit 2
times and they gave us wrong information and
told us it was never hit. They overpriced the car
and when I revealed to our salesperson that the
information he told us was a complete lie and
showed him proof it was my car and serviced by
bmw for the accident. He started calling me
names and He was upset for speaking the truth.
This is a horrible dealership. All of the
information is not accurate. Be very careful. I
would never do business with
this company. If you are looking to get wrong
information this is the
place to go.
May 22, 2019
Professional and courteous but not very transparent about pricing
May 14, 2019
The salesperson person Jammal was very nice
May 14, 2019
There very helpful to me
Apr 21, 2019
This guys are very nice and kind , unfortunately I went there on a Saturday very stupid on my behalf traveling over 140 miles without checking their schedule,place is close on Saturday due to Jews sabbath observation, however that was all on me I’m looking forward to do business with them in the future, guys are great and the prices are really really good
I was told several times before visiting dealership the very same day even 15 min before arriving I called to have car ready for road test upon arriving was told by sales women she was very sorry but the car has been sold . I actually left my job waited in heavy traffic all to find out car really was not available anymore . The employees answering phone Are horrible for business .
Mar 26, 2019
Good service but high prices.
Feb 13, 2019
Very nice experience everyone was nice and helpful they worked with me to make sure that we got a deal we were both happy with
Feb 11, 2019
Car was not as advertised. damage hidden under wrap, car is not that color, huge rip on dash.
car was filthy. never returned any phone calls. i wouldnt recommend them to my worst enemy
Dec 13, 2018
Quickly called back. Unfortunately the vehicle was interested in had been sold.
Dec 11, 2018
The car I initially expressed interest in was being delivered to its buyer
as I arrived at the dealership. I had texted to someone at the dealership
just the day before to confirm I would be coming to see the car. At any
rate, the dealer had a very large inventory of top shelf cars on hand.
The salesperson worked with was quite professional.
Nov 25, 2018
The dealer got back with me in a timely fashion.
Nov 11, 2018
I thought that I had found a great deal from a great dealer. What I found was that I was being up charged in a very subtle way. The sales person Melissa was good
however when we were closing the deal with finance (Kevin) all of these mysterious/miscellaneous charges popped up. The car was great (was dirty when I test
drove it) I just want a dealer to be upfront and honest. I was being charged about $1000 in other charges. Dealer prep $695. If that is how they do business I'm
really sorry that they feel they need to take advantage of customers. They also would not let me take the contract that they signed home with me nor would they
allow a photo. RED FLAG!!! they told us to write down the charges. I just purchased a vehicle and what European Mast had in faux charges ($1000 dollars) my
dealer charged $186 and let me take the contract home signed by him to allow me to review it. That is how I like business done. I was ready to spend money,
however don't take advantage of me.
Nov 9, 2018
Excellent service
Oct 26, 2018
They completely misled me and had me come to showroom even after I asked via email if they still had the car and they did not.
Oct 23, 2018
The price that was advertised was only if I would have financed the
car otherwise they were going to charge me $1000 extra for the car
so I refuse to buy the car at
According to them that car had no accident, but when I checked
Carfax It has been in two accidents
Oct 14, 2018
Response was ok. Did not update inventory online...drove from out of state, got to dealership and most of inventory was already “sold”.
Oct 7, 2018
Great experience will be getting the car at end of the week .
Sep 13, 2018
Good people,
Aug 31, 2018
The sales person was very good, the facility was immaculate, great location and a great fleet of vehicles. I had a few issues that should have been addressed prior to me getting the vehicle and one of them is still pending. The remotes weren't working & squeaky brakes. The remotes were fixed but not the brakes. Otherwise, I enjoyed the ppl and I would recommend them to others.
Aug 25, 2018
As always, you have to play financial games. This dealer was not different. Car was not ready when I wanted to test drive ir. I have to wait for a while ...
Aug 11, 2018
I had a great experience when I first came to European masters, the staff was great and the salemen that I worked with was great. His name is Daryl. Very easy to talk to and will move heaven and Earth to make you happy. I will point anyone to this dealership and to my friend Daryl.keep up the work ?
Jul 20, 2018
Saw several cars I liked of interest on different websites however after showing up none of them are available and till this day they are still posted as for sale online ...
Jun 21, 2018
Excellent experience with the car dealership
Jun 19, 2018
Alex Rod was an excellent salesman and followed thru to the end. We did buy a car from this dealer
Jun 4, 2018
Quick response
Jun 3, 2018
Very professional
May 9, 2018
Great dealership with excellent attention to the client.
May 7, 2018
EXCELLENT customer response
Apr 18, 2018
Did not provide any requested information as soon as I mentioned that I looked at their reviews online. They advertise ridiculous monthly prices compared to the value of their vehicles. Highly advise not to shop here, no matter how nice the vehicle or how good the deal
Apr 17, 2018
Please know that the actual price of the car is $25k. The listed price $23,995, is a bait, they will tell you it's a 'typo,'
This vehicle is currently on a recall list. They do not tell you this until you push for more information.
if travelling to come see this car, please have a friend in NY go check it out. more often than not, their cars are already sold-by the time potential buyer gets there. They deliberately leave listing online for you to go in and they can try to sell you something else-car/trash
PLEASE CONFIRM EVERYTHING BEFORE GOING IN!!!
These guys were horrible at responding. I had to ask them if they wanted to sell a car. Then they wanted to have me fill out paper work to check my credit and after I told them I wanted more info on the car that I was interested they put me on hold and then told me they could find the car and that it had been sold.
Feb 28, 2018
Very helpful and professional follow up!
Feb 16, 2018
David is great salesmen and dealership has good collections!
I can highly recommend this dealership for your next car. The
financing,rates,price, vehicle quality... all the best. my salesperson David is
the man. He treated me and hooked me up with a great car.
Feb 5, 2018
European Masters and Jamall T (Salesmen) made purchasing a new car easy and convenient. I called European Masters in the morning and conversed with Jamall about the details about the vehicle, everything matched what was on CarGurus. Shortly after the phone call, Jamall reached out to me again and told me the vehicle was ready for me. I showed up and was greeted and was offered coffee as Jamall was finishing up with a Customer. I took the vehicle for a test drive, and the vehicle exceed all my expectations. The process of buying the vehicle was extremely easy and they really work with you to make sure your satisfied... I recommend you request Jamall however, he seemed to have impeccable core values.
Feb 2, 2018
I really love my car which I purchased here. It runs very good. And dealer
Raymond was very kind and funny.
These are the facts and I will leave out the "players." You make up your own mind. I scheduled a meeting with (redacted) at 4pm. I arrived 4:10pm. I exclaimed that I have MY OWN financing. I do NOT need financing. My salesman was very polite. He seemed personable. I explained where I would like to be with respect to the vehicle pricepoint. At 4:45pm my salesman told me that they were bringing around the car...still! "It was buried behind other cars." (Knowing that I was arriving for 4pm, WHY was the car not already prepared to be seen?) At approximately 5pm, the car was "ready." The car was staged in the alleyway between the neighboring buildings and was obviously never intended to be test driven as another car prevented the car from being backed up out of the driveway. The pictures of the car online were fantastic. Clear. Sterile. Mint. HOWEVER and despite the picures of the car's innards being clean, the inside of (somehow) had leaves and debris ON the front seats, napkins and snack food in the passenger's door sleve. I asked my wife to get in the car, to which she responded, "NO! This car is filthy." Now, if the pictures on the site were of a clean, super prepped vehcile, WHY was this vehicle NOT clean? "My salesman" said, "...the car was just brought in off lease." Well.... then what car's pictures are online??? (You decide.) At 5:15pm when I came back through the (locked) door, it seemed that we were being ushered out since, "...they were closing." Didn't get the feeling that anyone wanted to really negotiate the pricepoint of the deal. As an atty, I know when something does not make sense it is because the facts are not true. Something was out of place....in this case, me. Not a match for me. "My salesman" was very nice. However, the professional practice faciliation of the sales process was not a fit for me. Caveat emptor.
Jan 30, 2018
I love the fact that the do follow ups and rescheduling to accommodate my needs that’s a big plus for me as a customer. It shows that they care deeply for their new prospects. I am definitely looking forward to doing business with European masters for sure.
Jan 27, 2018
He was very enthusiastic about me coming in to take a look at the vehicle. However, during the phone call. I asked about the extent of damage it had from it's previous accident. His response was the vehicle is no longer available..
Jan 22, 2018
My name is Alex. I'm very happy with my new vehicle and enjoying it. I would
bless everyone in this dealership every day for the great and fast services
that were rendered to me. I went and shopped at many other dealerships and
made Masters my final destination to drive my dream car.
Jan 7, 2018
They’re not honest dealership. Everyone at European Masters lies,from the lady answering the phone to the sales manager are all dishonest. From the first time I called them I told them I have a pre approval with my bank capital one,they said no problem that they do business with capital one but after running the credit they changed tone,they tried to get me approval from the bank they do business with. Jamal the sales associate admitted they lied to me from the beginning by saying the accepted capital one bank but the actually do not
Dec 22, 2017
They contacted me, We scheduled an appointment. I was duped, they didn't have the car, they tried to sell me a different car. the customer service was horrible.
Dec 15, 2017
nice
Dec 6, 2017
on the internet they put a car for 24,500, 2 times they called, they said from May and when I went, they had the same car for 31,000 lost 3 hours. I do not recommend it
Dec 5, 2017
Had a terrific experience at European Masters. My salesperson Al was great and so was the combination of the finance team and service department. The operation is professional. Was able to go in and leave same day with the vehicle in a couple of hours. Very pleased with all the great work and service that they've provided for me. I’m sending all my friends and family that need to buy a car to European Masters cause I know they will be taken care of.
Dec 3, 2017
Fast reply
Oct 6, 2017
Very disappointing looking cars, stuffed in a shared parking lot, cars kept in horrible condition. Salesman never cared to get back, after claiming manger wasnt in the shop, which is ridiculous
Sep 26, 2017
Very professsional, easy and smoothe!
Sep 15, 2017
Horrible communication!!!
First they low ball me on my trade-in by 5k.
My kkb trade in value was 18k but they offer me 13k....... Then i kept saying lets talk numbers and the salesperson kept dancing around the question. Also they didnt even come down a penny from the asking price ...... A total waste of my time !
Some advice to someone doing a trade in is, get ur appraisal first before letting the dealership know what car ur interested in because if they know what car u looking at and that car is already marked down a nice amount then they will low ball you on your trade-in to make up for the discount the car already has ...... For example if the car is marked down 5k from market value then they will try to make up that 5k on your trade in by low balling you .
Sep 3, 2017
Excellent conmunication!
Flew from FL to NY rented car drove to dealership - car was not as in pictures (had extensive bad bodywork done). Dealer was firm on price and when I tried to purchase vehicle anyway they added another bogus $1100 in imaginary fees. I walked away but get texted or called everyday. My recommendation is that you get a buyers order with all their fees before considering to buy from them so you know exactly what you are paying
Aug 12, 2017
They called me schedule an appointment soon go up there to see the X6
Aug 3, 2017
I have had the time to visit this facility but plan to do so soon. I was called by them promptly. It appears that the price shown is negotiable.
Jul 30, 2017
Great
Jul 22, 2017
we were in full communication for about a week.. ms Mary Ann told me the car i was waiting for was in.. i asked on specifics of the car and she said it met it all.. s63 with rear seat package and entertainment in the back also 2 seats not 3. i told her I'd be there shortly.. showed up less than an hour .. ask for her.. she's there but I never meet her instead I'm dealing with someone I've never spoke with.. seems like a nuce salesman but ultimately they don't have what i was told they had.. very confusing... and very disappointing! no need to slander the car that was showed to me but it wasnt in the best shape. I'm not really up for visualizing how it will look and run after it's fixed... i gave it 2 stars cause the salesman tried!! for the record the deal was broken when ms Mary Ann lied. it's ok to be honest.. be mindful of ppl time ms Mary ann
Jul 20, 2017
Listed the Cayenne they had as a Cayenne S. You could see it wasn't an S in the pictures.
Jul 24, 2017
Response from current dealership:
We are not sure which pictures you are looking at. The Cayenne S logo is clearly showing at the back of the listed car, you can verify for yourself.
Jul 18, 2017
Prompt response.
Jul 8, 2017
I went to the store with an appointment - sales person asked me to wait for few mins - its more than 3 hours - when ever the sales person walks buy he says it is the busy day
of the month. Please wait. There is no one to show the car or talk about the car which we already spoke over the phone . Got frustrated. Very bad service at the show room.
Jun 19, 2017
Jamall was my sales person, EXCELLENT GUY. He practically held my hand through the whole car buying process. I came in looking for a car I was taken to every lot they had, was shown cars of my choice, no hassle or pressure to buy and lots of patience was displayed. I know I can be a handful so I appreciate that, thank you. We kept in constant contact with phone calls and emails. What an experience, so if you folks looking to buy a car this is the way to go. Jamall is your guy.
Jun 7, 2017
Wasn't greeted upon entering showroom. Vehicle listed on Cargurus was not at the dealership. Dealer stated that it was sold over a month ago and offered other options. Not happy with my experience
Jun 6, 2017
Call the day before asked if they had 2 vehicles in stock. I even provided the stock numbers they have listed. After a long conversation they assured me the vehicles were in stock. I took time the very next morning and drove there an hour and a half. Horrible dealer! Horrible experience! Avoid this dealer at all costs!
May 29, 2017
The staff was very friendly and helpful the wait time was a little long
Horrible. I ignored all the bad reviews because I liked the car I saw so much. I drive two hours from Connecticut to come see the car. I called THREE times making sure it would be on the lot. I even told them I was coming despite the bad reviews and that I was skeptical. They assured me the morning of that it was there and ready. We arrive, the car wasn't there, but they tried to sell me something else. I promptly stopped them and walked out. Would not recommend. Would give zero if I could.
May 6, 2017
called 4 times regarding a white m4 convertible. They
said the car was available come by . I left work early
and I get there and they say the car is not in it'll be here
tomorrow .. wasted my time.
All was Good until we arrived at dealer. The sales person was good up until
he wanted to see if we left a $500 deposit after we filled out paperwork. We
wanted to make sure if this was something we could do if the numbers were
right and he made it seem that the only way they will process us is to leave
a deposit of $500. We definitely were not comfortable with this option so we
asked for our paperwork and left. Shaking My Head. Good Luck Guys
Mar 20, 2017
Scam dealer, don't bother. Dishonest liars. After a long long trip to
check the car and the promises that car has no damages, when we
saw The car, it had damages inside and outside. They are a bunch
of kids over 21 and do not understand the consequence of their
words. I did not buy the car but I strongly strongly suggest to do
not rely on their word and the pictures over the Internet, go there in
person and see the car and better will be that do not do business
with them and take your money some where that are honest and
mentally over 21.
Feb 21, 2017
Excellent selection of vehicles. I plan on purchasing from them real soon.
Feb 21, 2017
Responded quick with results
Feb 20, 2017
The dealer called right away and we discussed it but it's over 1000 miles
away and the weather is not the best there now so I passed. Still, they were
very responsive and helpful.
Feb 7, 2017
Scam dealer, don't bother. Tried giving me the "we sold that car
this morning" when I put a 200$ hold on it and called
Mohommad while I was on my way. Dishonest liars, which I
don't do business with. Went somewhere else right after and
left with a Benz. Learn from that manager from GM
Jan 14, 2017
They are very helpful and work with you to find a car you like. Great dealership!!
Dec 4, 2016
They told me the car is avilable but they made me drive 45 min and then oh the car will be here tomorrow..
Nov 28, 2016
Yazmine and alex was very helpful the dealership had a relaxing feeling no pressure the staff was very courteous would shop there again.
Nov 15, 2016
The asking price is very attractive.
The sales lady called me and sent me the information I asked for almost
immediately. However, the dealer is located about 550 miles from my home.
So at this time I am unable to visit the dealer for a test drive.
Nov 14, 2016
Great service
Nov 9, 2016
Professional, courteous and knowledgeable staff.
Oct 22, 2016
I will never do business with these guys. Very disrespectful. When I asked for my deposit back they put me through the wringer. I had talk to 2 or 3 people before I could get my money back from the manager. And to top that I gave them cash. Too bad!!!!
Sep 27, 2016
When I originally began searching for a car, European Masters was not my first choice from the selection I was able to view online. They were persistent in contacting me throughout the week, without being overbearing. When I came in to see their inventory, they were very polite, helpful and not pushy at all. They definitely had more options when I came in to their dealership. Very professional service! They were great with the negotiations and produced several great options for me. I ended up buying exactly what I was looking for and in great condition!
I definitely recommend them. Thank you so much for everything!
Sep 6, 2016
I was told it was an innocent mistake that the car I was told was there, drove for 90 minutes, just to find out - the car is not there any-longer. However, two weeks later - the car is still listed on CarGurus.
Sep 2, 2016
I went to see this car and it had some scratches around the car . The car looks completely different in person
Aug 19, 2016
Excellent
Aug 16, 2016
These are good people all hard working and willing to work with you under any corcumstances to get you the car you want.
Jul 14, 2016
Spoke and texted with Yasmin several times about a vehicle. Contacted her to come in and drive it, made the 2.5 hour drive in traffic to the dealership after being told the car would be ready for me. Upon arrival I'm told the car is not even on the property, it is being repaired!!!
Jul 11, 2016
The smoothest easiest car buying experience I've ever gone through. No hassle salespeople very knowledgeable and the financing Department was excellent
Jun 20, 2016
They agreed to a price over the phone to get me through the
door which was about 10% less than the asking price. I drove 2
hours to get there. The guy took me for a test drive had me fill
out all sorts of paperwork then after wasting another 2 hours
there I was told that they will not honor the price they told me
on the phone. His response was "you didn't expect to get that
price". In the end 4 hours of back and fourth travel time was
wasted as well as 2 hours leading me on time.
May 27, 2016
Grest communication
Apr 18, 2016
Very good with responding
Apr 16, 2016
They got back to me a few times , sent the car fax , it was just ok, car had
been in an accident , which was why it was so inexpensive. I live a good
distance away so decided not to pursue it.
Apr 2, 2016
I purchased car for more than I
intended. Dealer is very efficient!
Mar 23, 2016
Inviting up until I went down to see the vehicle we had previously discussed. No knock on the salesman but the car wasn't at the showroom and he had to make a few calls to locate it. After about 15 minutes, he came back and told me he found where the car was. He told me that it was few blocks away. He then asked if I wanted to drive me and him in MY car or did I want him to drive us in a dealer car to go see the vehicle that they wanted to sell!? Nonetheless, I went to see it at the dealer's REPAIR shop. The car had 'obvious' scratches and dings while the interior was missing vent trimming, there was a major rip/gauge near the passenger side rear pillar, the high-end stereo tweeter was crooked and did not fit flush in the dash. The rims had obvious curb-induced damage. I drove quite a distance to see this vehicle and it definitely was NOT worth the miles travelled.
Mar 29, 2016
Response from current dealership:
Hello Larry,
We are sorry to hear the vehicle you looked at was not up to standards and presented to you properly. We try to fix any small issues prior to the sale so you can enjoy your new vehicle worry free. We hope you will try us again in the future and wish you luck on your car search
We are sorry to hear the vehicle you looked at was not up to standards and presented to you properly. We try to fix any small issues prior to the sale so you can enjoy your new vehicle worry free. We hope you will try us again in the future and wish you luck on your car search
Mar 22, 2016
Good
Mar 20, 2016
this car was sold out and maritza say come this car is in stock bad
comunication
Mar 17, 2016
Car was already sold
Mar 4, 2016
Not honest ! told me car was being
serviced was the reason for delay. Oil air
filter washer fluid had never been
touched. Thougha sticker in the window
claimed otherwise . they claimed it had
just been done. Agreed on price and
reneged on agreed price. Claimed car
was ready ) I had to drive 2.5 hours each
way ) and NOTHING had been done !
They have some nice cars biut buyer
beware . If possible find a mechanic
nearby who can check the car. Overall ; a
very tiring frustrating experience but I did
get the car I wanted ! The guys that
cleanup the cars r down to earth and do
a good job. .
Mar 4, 2016
I rarely write reviews, but felt that I have
to write this one. First time purchasing a
used car, (I generally stick to new cars) I
was nervous about the experience. But
from the moment I called and spoke to
Tammy regarding the purchase,
to the moment I sat down with Alejandro
to review the options on different cars,
and then later sat down with Kevin, the
finance manager, to go over my
paperwork I felt entirely
comfortable. I hate being pushed by
salespeople - and I didn't feel that at all
during my experience. I would
recommend this dealership to anyone
from experienced car buyers to people
who are purchasing a car for the first
time.
Thank you guys!
Mar 2, 2016
Not very professional over the phone,
they forgot about customer service.
Mar 17, 2016
Response from current dealership:
Hello Nicholas,
We are sorry to here about your experience over the phone with us. We try our best to give the highest customer service anyway we can. We appreciate your call and hope you will try us again.
We are sorry to here about your experience over the phone with us. We try our best to give the highest customer service anyway we can. We appreciate your call and hope you will try us again.
Mar 1, 2016
There good
Jan 14, 2016
Excellent contacted me right away
Jan 2, 2016
Vehicle advertised was completely misrepresented. They
took me to three lots looking for a 2014 ML350 for $38,995
only to find out that the listing was wrong and that the
vehicle was actually a 2015 ML350 FOR $42,995. They
refused to honor their advertisement which any respectable
dealer would have done or at least come down on the price
to make up for their mistake. Not this dealership. Complete
waste of time.
Dec 22, 2015
Excellent experience! Called me fast and were super
informative about the Mercedes I was interested in.
Sep 7, 2015
Advertised car with sunroof. Drove all
the way over there....no sun roof. Asked to speak with
manager. Offered to take $700 off car. Obviously takes
people for fools. Then he starts laughing. I told him, "If you
think that's funny, you will find this hilarious....you just lost a
$32,000 sale." If they can't get a
simple car description correct, imagine what would happen
with the more difficult stuff! Went somewhere else...got a
much nicer car for a little less money. Stay away!
Aug 31, 2015
Advertised price different from actual price. Dealer insisted
that if I want the advertised price, I have to do financing
form them only. Extra $450 of hidden charge.
Jul 30, 2015
Fast responding with emails
Jan 12, 2015
Promised to send carfax but I never saw it.
Sep 22, 2014
very nice care
Sep 13, 2014
Nice cars
Jul 13, 2014
Everything they promised to do did not happen. The warranty they
promised me which was the reason I decided to purchase this car
turned out to cost me more than promised. very unsatisfied.
Jun 8, 2014
Not knowledgable about the cars they are selling.
May 30, 2014
Responded quickly.
May 10, 2014
Dealer responded after a few days. Very nice, not too pushy!
May 4, 2014
You have to stay on top of them foe the things they promise. FAulty
inspection; only one key delivered (still waiting for the other key 3
months now; once they sell you the car they are not happy to see
you again and barely speK to you, etc
Apr 26, 2014
Good interaction
Apr 22, 2014
Good Rate
Apr 14, 2014
good
Feb 23, 2014
Good service
Feb 11, 2014
They are OK ... but act like I never had a
car before ... and setting their own ways
but once they see they can not get by
with their ideas ...after they getting nice
soft and agreeable ...I hope car is worth
all this nonsense that you have to go
through with them ...I do not know yet
..till I get the car ...?
This is the first time I have entertained purchasing a used car over the internet, and I have to say I was pleasantly surprised. After searching for 8 months for a Panamera 4S I found one, and one that was local to me. I sent a request for more information to the dealer, “Masters Auto Mall” and received a phone call later that same day from Vena who is there Internet sales lead specialist, (from what I could gather). She listened to my concerns and I made an appointment to meet with one of their sales specialists Kevin. Kevin was very professional and in the matter of 40 minutes I decided to purchase the car. The car was as advertised, even better. On the day of delivery I met with Max their finance manager who made me feel comfortable and was even able to change the structure of the loan to accommodate my needs which enabled me to get an even better rate.
To sum up, after reading reviews on this site, some good and some not so good it all comes down to the condition of the car, the people and the experience. I was happy with all three areas and would highly recommend Masters Auto Mall to anyone looking for a pre-owned vehicle.
Nov 12, 2013
Wonderful
Oct 7, 2013
good service
Sep 17, 2013
so good with customer
Jul 23, 2013
Received a call from an employee a day after sending them an
inquiry. Ended up buying my car from a different dealer, but was
pleased with Masters Auto Mall's quick and professional sales staff.
Apr 10, 2013
I had agreeed to a price in writing via email, but when I got there after
driving three hours and was ready to buy the car they would not
honor the price we agreed apon. Very disappointed and what a
waste of time. Really wished it worked out.
Apr 6, 2013
Very attentive to your needs
Nov 29, 2012
Were very good with responding via email. Also called a few
times to see if I've found a vehicle. They were a little to far so I
never saw the vehicle but they were very professional and
prompt.
Nov 4, 2012
It was a good experience
Oct 21, 2012
Good
Jul 24, 2012
not forth coming with informaiton.