Imperial Auto Mall

Cassandra and the whole team was extremely helpful . 100% satisfied !

Very good

i made an appointment and when i go there there's nobody then one person came out and said they don't have anyone in yet i have to wait and they made me wait for 2 hours just sitting down. then the manager called me telling me to come next week. not even the worst part then i was like is the price is negotiable she said oh u have to put down the down payment in order to negotiable doesn't make any sense i don't know how this place has 4.8 stars 0 stars worst dealership bad customer service.

Good experience with them

Didn't buy this time but will return.

My experience was great , I’m still debating whether I still want this particular cargo van being that the propane tank is taking up so much of the cargo area is all .

Very good, to work with

My experience was great but i decided not to buy the truck because of the high miles

Great!

Not like other dealers i visited, Imperial was No rush experience. Went the extra mile to help me and got me approved. I am very very happy with their service.

Will assist me if I choose this car and ship vehicle to me if necessary. Polite and professional.

It was a good experience everybody was very helpful . I needed a red q50 I got it , but at the end of the day it's a dealership .

The dealer promptly responded. But my schedule did not permit travelling a long distance to see the car. Quite inconvenient. But I am still interested in the vehicle if still a available. I shall contact the dealer in due course.

I really enjoy how they work with me it was rough but they got the job done and I got the car I wanted.Mrs Sherry, Edwin & Ms beautiful did a great job.

Excellent service. These guys went above and beyond to make sure I was a happy buyer!!

Very helpful

Response was great

Pleasant

Great experience Communication was on point and the car was clean and ready for test-drive But fell in love and.... Drove off the lot in awesome AND CLEAN BMW

Excellent customer service

Liars and crooked and thugs ! Contacted dealer, agreed on the advertised price. After travelling for 650 miles all the way from Kentucky, the crooked unethical dealer changed the price increasing it by $5000. He claims that was a additional fee (hidden fee) within the ad. So I would wind up paying $35000 NOT $30,000 as advertised. Shameless dealer!

Got a quick email response from Julia who was very nice. Then I called and scheduled a visit. Julia was there and had one of the guys show me the car I wanted. The owner Gabrielle was at the auction with the dealer plate so I couldn’t test drive. Julia took my information. She later responded that the owner didn’t want my trade, a perfectly good 2015 Subaru WRX Premium with 37K miles. When I countered, Gabrielle called and offered to look at my trade so I drove back but he didn’t want it. Gabrielle handed me the key to the Glacier White Metallic 2015 Audi S7 and we went on a test drive. I knew I wanted this car! I sold the WRX on my own for more money. With the equity in that car I purchased the 2015 Audi S7. Chris from State Farm Bank came to me to sign the loan paperwork and then drove me to Imperial Auto Mall. The Audi was clean and parked out front. Signing was easy because Julia had everything ready. Gabrielle again handed me the key to the 2015 Audi S7 but this time it was mine.

Quick response

This was a great experience. Gabriel and his boys are the best. Good advice, excellent salesmanship, top class ride and most winsome personality. He is "the boss".

Good service I'll buy car from here !!! Thanks you guys

Honest and friendly, willing to take the extra step. Gave me a great deal on a nice Subaru.

Didn't buy but had excellent communication with Gabriel and Alex.

Honest dealer. There was something wrong with the vehicle so dealer went above and beyond to show me more vehicles. Even drove all the way from Brooklyn to Long Island

Good

Great experience! Alex is thorough - honest ( I mistakenly gave him $100 extra and he noticed, told me and returned the money). The car is just what I wanted a 2003 white Jaguar xj8 - It replaces a similar car that I cherished and I now have a new "old" one. His assistants are hard working and polite. I had an excellent experience and will refer others to Imperial Auto Mall..

great

Great customer service I have not made affirm decision on what vehicle to get but the agents were very patient to go through numerous vehicles to help me make a choice

We were cOntacted quickly. Courteous and offered a good price. The only problem is that they didn't want our trade, a 2009 Honda Civic lx with 75k. So we would have to sell first before making a purchase.

They responded the next day. Didn't purchase anything. So to be fair I gave them 3 stars.

Responded. Very good customer service personnel.

Good dealer

Excellent

good

Response to my message. Thanks

Very professional and family oriented. I felt the seller was very honest over all excellent service!

Good response time!

Dealership employees responded very quickly to my email. Easy to deal with, completed purchase without any issues.