Imola Motors LLC

Dear Customer,

Thank you so much for visiting us and for your feedback. We're truly glad to hear that you found our team to be friendly and respectful — we really do strive to provide a welcoming and honest experience for everyone who walks through our doors.

As for the trucks you inspected, we want to clarify that both were priced significantly below market value to reflect their age and condition. The 2013 Ram 1500 only had minor surface rust, nothing more. The 2012 Ram did have a very small spot on the rear frame rail that you pointed out — which has since been professiona

Dear Customer,

Thank you so much for visiting us and for your feedback. We're truly glad to hear that you found our team to be friendly and respectful — we really do strive to provide a welcoming and honest experience for everyone who walks through our doors.

As for the trucks you inspected, we want to clarify that both were priced significantly below market value to reflect their age and condition. The 2013 Ram 1500 only had minor surface rust, nothing more. The 2012 Ram did have a very small spot on the rear frame rail that you pointed out — which has since been professionally welded and reinforced to ensure safety and peace of mind.

We always welcome and even encourage customers to inspect our vehicles thoroughly, and we appreciate when concerns are brought to our attention. Our goal is never to mislead — quite the opposite — we want everyone to feel confident and informed in their decision.

We genuinely appreciate your time and your words, and we’ll continue doing our best to serve customers with transparency and care. Thank you again for stopping by, and we wish you all the best in your vehicle search!

Warm regards,
Imola Motors Team
2962 Route 23, Newfoundland, NJ
(973) 409-4004
www.imolamotorsllc.com Less ...

Dear Adrian,

Thank you so much for taking the time to share your experience and feedback — we truly appreciate it.

We’re very sorry to hear about the communication hiccup you experienced. After reviewing our records, we did try reaching out by phone several times but completely understand that it may not have been a good time for you to answer. It appears that your email response unfortunately landed in our spam folder, which is why we didn't see it right away. We sincerely apologize for that.

We completely respect your preference for email communication, and we absolutely

Dear Adrian,

Thank you so much for taking the time to share your experience and feedback — we truly appreciate it.

We’re very sorry to hear about the communication hiccup you experienced. After reviewing our records, we did try reaching out by phone several times but completely understand that it may not have been a good time for you to answer. It appears that your email response unfortunately landed in our spam folder, which is why we didn't see it right away. We sincerely apologize for that.

We completely respect your preference for email communication, and we absolutely agree — leaving a voicemail would have been helpful and we will make sure to improve on that going forward. We're always looking for ways to serve our customers better, and your input helps us grow.

Unfortunately, shortly after we reached back out, the vehicle you were interested in was purchased by another customer. Still, we’d love to help you find another great option if you’re still in the market — and we’ll make sure the communication is smoother this time.

Thank you again for your kind tone and fair rating. We hope to have the opportunity to assist you in the future.

Warm regards,
Sam K
General Manager, Imola Motors LLC
2962 NJ-23, Newfoundland, NJ 07435
(973) 409-4004
✉️ imolamotorsllc@gmail.com Less ...

Dear Customer,
You came to us to finance a $11,000 truck. We took your application seriously, ran it through our lending partners, and received a decision based on your actual credit profile — which included a 579 score, recent repossession, and poor payment history. The bank — not us — determined that due to high risk, a $3,000 down payment was required.

We explained this respectfully, in full transparency.

What CarGurus shows is just a generic financing estimate. It does not consider real credit, income, or debt — which is why expectations built on those number

Dear Customer,
You came to us to finance a $11,000 truck. We took your application seriously, ran it through our lending partners, and received a decision based on your actual credit profile — which included a 579 score, recent repossession, and poor payment history. The bank — not us — determined that due to high risk, a $3,000 down payment was required.

We explained this respectfully, in full transparency.

What CarGurus shows is just a generic financing estimate. It does not consider real credit, income, or debt — which is why expectations built on those numbers often lead to misunderstanding.

If another dealership was able to approve you with less down, great — we truly hope it works out. But accusing us of being “fishy” because we followed proper lending protocol is simply misleading.

At Imola Motors, we don’t play games, and we don’t make promises we can’t keep. We give real numbers based on real credit.

We wish you the best — but we stand by how we conduct business: with honesty, clarity, and respect.

Sam,
General Manager, Imola Motors LLC Less ...

Let’s set the record straight — again — with facts, not fiction.

This individual was never a customer. He inquired about a 2012 Ram 1500 and asked for a trade-in value on a rusted Ford Escape with a remaining loan balance. He clearly stated the vehicle had major rust — his own words. Based on that information, we gave him a fair, market-aligned offer. He didn’t like it. That’s not an insult — that’s business.

No one disrespected him. No one “argued.” What actually happened is this: he couldn’t get the number he wanted, lef

Let’s set the record straight — again — with facts, not fiction.

This individual was never a customer. He inquired about a 2012 Ram 1500 and asked for a trade-in value on a rusted Ford Escape with a remaining loan balance. He clearly stated the vehicle had major rust — his own words. Based on that information, we gave him a fair, market-aligned offer. He didn’t like it. That’s not an insult — that’s business.

No one disrespected him. No one “argued.” What actually happened is this: he couldn’t get the number he wanted, left a false and misleading review on Google, and when we corrected the record with facts, Google removed his review for violating policy.

Now, he’s repeating the same story here, with more exaggeration — saying we called his car a “piece of junk” and lied about what he told us. All of this is false, and frankly, exhausting.

Here’s the truth:

He never came in.

He never let us see the vehicle.

He was offered a fair number based on his own description.

He didn’t like it, and turned to online platforms to retaliate.

We don’t bend to threats. We don’t feed ego-driven drama. We deal in facts, fairness, and actual customers — not people who weaponize reviews after a phone call doesn’t go their way.

If you want to know how we treat customers, just read the real reviews — from real buyers who actually walked through our doors.

—
Sam
General Manager, Imola Motors Less ...