Hyundai Montgomery

Got a great deal Micheal was great I would very much recommend this dealership and Micheal. Matter of fact it was good enough deal I drove 3 1/2 hrs

Good dealership Helpful. Assistend me with info. I requested

Very helpful

Nice

Stopped by to see car but was in the process of prepping and cleaning car.never heard back from anybody.

I was contacted by dealer. Very helpful. Decided that was not model I needed.

Noel was top notch A+ and very personable via email and phone. With me being out if state they were extremely patient with me. Great salesperson

Auto response was quick but took Herman a day to respond. Though never answered my questions. But I went ahead and asked for the total price out the door. A few days later (no responses) they sold it. So ppl purchasing a vehicle online aren’t taken serious I guess?? Or they don’t have time for them?? NFC Check in hand and ready to buy but…crickets and then sell it to someone else. If buying online, don’t shop here. You’ll be blown off if you do. A week of my time wasted…

I was very disappointed with this dealership. I had been in contact with a salesman and drove 3 hours to come look at the Highlander. I had check in hand ready to buy. When I got there the front bumper was scratched up really bad and had holes in it. I wasn’t told about this in advance, and the salesman and sales manager said “they didn’t know.”This was unacceptable and terrible customer service. I left and went to another dealership down the road and bought a vehicle from someone else.

Response was shortly after the email I sent.

Absolutely Awesome

Very helpful and courteous.

Good follow through, bought Santa Fe

Very helpful in finding a car.

Started negotiations on an Elantra I wanted and they jacked the price UP another $1500. Don't trust this dealership to deal fairly!

Great initial communication they had lots to offer but pricing was higher than their competitors. Bonus points for allowing me to test drive over a weekend.

Dealer replied and answered questions! Nice car but I found another vehicle

Good to work a little bit too expensive for me

Never answer my email I have to call them directly She told me the manager will call me back I had never heard from them

Very cordial and knowledgeable staff.

good deal

Great shopping experience. All questionswere answered. Mr. Jackson went above and beyond to make sure our needs were met.

They were great to work with and replied to my requests for information on the vehicle and a test drive very promptly!

Finally texted back n forth. I kept requesting photos, but never received

Dealer advertised a Veloster N but after our extensive conversation I found out it was just a plain old Veloster. They Didn’t seem apologetic about their gross mistake and their wasting my time.

Great customer service

great

Excellent experience everyone was so nice.

The experience was great. They really took the time to make sure we got the best possible deal!

Looked at another car at A sister store of capitol Hyundai and the salesmen from there stated he would go get the car from Capitol. Capitol stated to the salesmen that someone had a deposit on the car. When the salesmen returned and told me what Capitol had told him, The salesman from capitol then calls me and stated the if I want the car to come put a down payment on the vehicle to secure it. So essentially there would have been two people putting money on the same car. They don’t even have the car at capitol it is in a body shop and has been for some time!! I wouldn’t recommend this dealership to anyone

I had a very good experience at this dealership. The salesman was nice and easy to work with for the most part. It was easy for them however because I was ready to buy and they had what I wanted at the price I was willing to pay.

Worked with Don. Good experience. Vehicle was as described.

In the next week this car will be mine!!!!! Rebecca has been helpful!

Mr. Robinson was friendly and very helpful

Good experience

Quick response and very helpful sales team.

Overall experience was wonderful. The staff was friendly. I am highly satisfied with my purchase.

Very quick and great response

A great sales team, I haven’t gotten the chance to look at the car or test drive it, but I have plans on doing both real soon if they still have the car when I get back home.

Great service!

Very helpful, low pressure.

Was contacted within hours about this car!

Everyone was so nice Mr.Shaun was awesome

I am totally satisfied with my 2018 Hyundai Santa Fe very low miles and it clean inside and out drives like a champ, thanks capitol Hyundai And great service and staff

We had searched the ads looking for a truck, low miles, low price, and all the bells and whistles. We found several, but one really stood out at Capitol Hyundai. Allison, Neal, and Abe were my contact and sales team. I should say service team. They answered all my questions, and made our experience of buying our truck such a easy process. When we arrived at the dealership our truck was ready for us to drive home. All we had to do was sign final papers and we were done. Thank you Allison, Neal and Abe, for being so helpful.

accurate listing; quick phone response; car was available to drive, but dirty interior; staff was friendly, somewhat accommodating, but did make some misleading statements; very slow to complete the necessary paperwork; overall I would recommend the dealer. We did purchase the car.

Truck was ready and as described. Very satisfied

Went by the lot on Sunday (closed) got an email that day from Capitol Hynudai-said we would be there on Monday to look at the car; they assured it would be available. They had it (VIP sign with our name on it) and my granddaughter test drove and loved it. Told the salesman and manager (at 5:00 Monday pm) I needed to think about it over night but to call or text me if someone made an offer. The next morning got an email saying the car had sold that night after we left but they had a more expensive car. Classic bait and switch- salesman and manager did not treat us with respect-very disingenuous dealer-cross this dealer off my list

returned my request promptly accurately

Nice friendly staff

The car was in excellent shape - exactly as described and a great deal. The salesmen were very nice and not high pressure. However, it took too long to purchase. Had to wait a long time to sign the paperwork (only one finance person on duty), and then had a lengthy sales pitch on extended warranties when we said up front that we were NOT interested. Up to that point, it was a five-star experience.

they didn't tell me that the car had sold, just removed the add.

It all seemed to be going well with them making an offer and me replying that I'd take it and then they just ghosted me. Up until that point I'd been getting multiple contacts a day. My guess is they managed to find another way to sell the car and lost interest. Up to that point the process was great, they tried to overcharge for shipping and documentary fees but we negotiated a slightly better doc fee and they told me I could arrange shipping myself.

Dealer was very responsive to my email.

Excellent buying experience at Capitol Hyundai. Everything was negotiated over the phone before I drove from Georgia to pick up the Jeep. A very kind, friendly, and attentive staff!

When I first bought this truck on the way home I had a break down... the manager (Tom) was very helpful.... I’m from Atlanta GA I drove all the way to AL to get this truck.... the manager sent me a rental car all the way from AL to GA and took my truck and fully serviced it.... awesome dealer

Happy

I received a prompt reply to my inquiry from this dealer but because the vehicle was rear wheel drive only instead of 4x4, I didn't pursue further information.

The associate with dealership in DeAntris Holloway was experienced in his sales. I was very impressed with how he represented the institution. He knows real customer's service ethics. I'll always recommend anyone to this dealership. I got no regrets. I think Holloway will put this dealership at rank 1 in Montgomery and Alabama at large. The company should have him on because he handles customers with patience using his vibrant intellect.

Very helpful and answered all my qurstions. Would recommend

God sent me straight to these guys I would recommend them to anyone they are the best.!! I came in seen the vehicle I wanted test drove and drove away in my New vehicle in less than an hour.!!! I'm telling you go see these guys.! Truly Heaven Sent Thank you guys again.!!

Dealer did respond but the sales agent wasn't very helpful. I ask if the price was negotiable. He said no and never even tried to sale me the car. How ever I did visit the dealer the next week and was able to negotiate a price and purchase the car. I have bought several cars from off line and if I didn't really like the car for my daughter they would have lost a sale. Sales agents should at least give the courtesy to ask a manager before basically slamming the door in your face

Great

I didn't like the fact that Noel ranned my credit 7 times and knocked my credit score down 65 points.. That wasn't called for.

Great

Great experience Noel & Chad were great salesman, they are not pushy, they gAve me time to decide and look the vehicle over. When I left I was very happy with my decision. Thank again

They didn't even give me a call about the vehicle. I saw the vehicle before it was even put on the lot to be sold. It was still in inspection. I went there and the people told me it was sold, how was that possible??? They didn't want to deal with me because I spoke about tracing a car and a pre approval most likely. The staff inside didn't even tell me it was gone until I called the man who I saw outside about the vehicle cam email to me. They made me wait on him to be disappointed. I told them how important this was for my family as we had a son the 11th and needed this van to bring him home. They cared less about my needs.

Went to go look at two vehicles. They had one listed as an automatic when I got there it was a manual. And the other vehicle was not even available to look at

This dealer asked for $2000 more than the price listed in CarGurus (the same as the price they list in their own website). When I confronted them about the discrepancy, they stopped talking with me, The person contacted me is: Herman, Sales Consultant.

Thank You Dale for the time you spent helping me to find a car. I'm sorry I did not purchase a car from you, but I found the car I wanted at another dealer.

After having issues with a sister store they jumped right in and helped us get the car we wanted!! We will definitely go back in the future!!

Tahoe was not ready to see .6 days late I got a call that I can only look at it , only look at car!!!!

I purchased the car and besides from a few issues I am very pleased with my purchase! Dell was a great salesman, very polite and very informative.

Thank you Noel! Appreciate everything!!!!!

They were good to work with

Very helpful

Had appoitment on 2/14/15 to look at cts-v, salesman said it needed a hose and he could'nt show it that day. He never called back.

Great People all around to deal with

Very responsive to my emails.

Great cpo car at a good price

Very helpful

called

Even though I did not purchase a car from this dealership, the sales associate I spoke with was very helpful with making sure I received the information I needed to make a determination.

Poor customer service. Dealers unprofessional.