Huntersville Ford

Great help and very responsive

Joe T was amazing, very knowledgeable and professional. I would buy from him again.

Provided everything I need to make a decision.

Great experience,,, pressure/stress free,,, these guys worked FOR us not AT us.

Vehicle I wanted was on stop sale from Ford, however Dan worked with me patiently and put together a workable deal. Very impressed with the customer service. Definitely would buy from them again.

Quick response. I made an offer. They ignored my offer by sending me a quote that was actually $1000 more than the listed price. Offered me lowest possible trade in value (poor condition) for a very nice, clean, mechanically sound trade in. Sent me a second quote at regular listed price, while ignoring my offer for the truck a second time. I even called the person who was texting me and asked about my offer and she changed the subject. By that time, I knew I was done and just ended up purchasing a different truck from a different dealer that is a year newer and 5k less miles. Ridiculous customer service with the person who was assigned to this call.

Excellent customer service

Nice folks here, pleasure to talk with.

very helpful and plenty of follow-up calls.

Responded quickly, just decided not to pursue

Filled out app and never heard from again was a huge waste of time do not recommend them if you want to buy online

The entire team at Huntersville Ford was a pleasure to work with during the purchase of our used 2019 Honda Ridgeline.

The dealer responded to all of my requests in a timely manner. The car was clean and ready for a test drive when I arrived and the description was accurate. Sales staff, Anthony Stanley, explained all of my options during the purchase process and followed up soon after to inquire if I had any other question or issues. Other customer service personnel followed up as well. I would recommend this dealer to anyone.

Great

These guys had an amazing inventory compared to other Ford dealers we had visited. The sales staff was extremely helpful. We purchased 2020 Expedition Max!

I talked to the dealership over the phone, they seem nice but couldn’t make a deal.

Great price, Prompt, courteous internet responses.

very prompt and helpful

Outstanding Service!

Everyone was very helpful. Was an easy transaction. Loan office very Informative. Salesman very nice and helpful.

They told me they would fix the few issues it had once the parts came in. Then when the check engine light came on in the first week after taking it home they told me there wasn’t any problems and that everything was fine. However the oil pressure sensor had gone bad and they just reset the code and let me deal with it a week later. It’s sad that I had to have a friend fix my vehicle, I JUST BOUGHT. They just didn’t seem like they wanted to help fully. The auto guy then joked that it wasn’t a big deal. I would like everyone to know that I found it a very big deal. This doesn’t even count the issues I had with them screwing up my registration and then failing to get back to me after I have reached out multiple times.

Rick the salesman was pleasant to work with. The finance department unfortunately was less than stellar. I realize that financing can take some time for them to get you the best rate possible from a lender but this was unbearable. I arrived at the dealership around 11:30am, was greeted by Rick with whom I had my appointment with and got my test drive done within 20 minutes. After that it took slightly over 3 hours to get financing to give me #s! I finally had it and left for another dealership not realizing that Huntersville Ford forgot to give me my registration back after giving me an estimate on my trade in. Thankfully I was able to test drive and purchase a 2019 Ram Laramie all under 1 1/2 hours that same day. Now thats efficiency.

Pleasure to talk with.

They quickly made contact but I found a car before I looked at their vehicle.

Quick response

Very good

Wound up buying this truck. People were very nice. The process did take a little longer than expected but, overall a good experience.

The dealership was good the salesman was impressive.

The dealer did respond with an estimate for the purchase of the vehicle I emailed back asking about financing they directed me to apply but it was all automated that was quite disappointing

They have an advertised price for the truck. In the ad it says that the price you see on Cargurus is the price you get no matter what? Well that isn’t the case with this dealership!! I feel they are very deceptive and have no interest in doing business with them. They told me the increase was because I wasn’t a North Carolina resident. I’d that’s the case it should clearly state that in the ad. Terrible way to do business!!!!

Quick response and was very helpful in showing me the actual cost of the vehicle. I ended up choosing a different brand, but had I gone with Ford I would have likely bought from them.

Very professional and hands down wanted my services

Stated mileage was 107, not 7. Salesman knew very little about the specs of the Mustang. Finally, the value of the trade-in was low to offset the lowered price on the 2019.

Very helpful. The salesperson reached out to me and answered my question, allowing me to make a better decision on weather to purchase this vehicle.

Did contact me on this truck.

While they did not have exactly what I was looking for I was most impressed with Brandon our sales rep. He listened, was very professional, tempted us so greatly with his dealership deals I wanted to buy from them. But the vehicle we wanted was very rare at the end of the year and we happened to find one elsewhere, after much searching. But we were so impressed with Huntersville we are definitely going to be our dealership of choice from now on.

Everything was great. The van we looked at did not have power sliding doors so we opted out. The experience was slow but pleasant.

Good

Truck sold before I could see it. But dealership was quick to respond.

Price isn’t actual price. Unlike any dealer they charge you $1000 on top of the price for a “trade in”. Over priced for a poor condition car.

Nice people, great experience I ended up buyinhg this car.

Efficient and courteous

Price is not as it seems. Price shown is only if you are trading in. They are nice people but you will not be getting a deal from this dealership.

Very responsive and eager to help

Contacted the dealer and asked for additional pictures( there were only 2 online) and a best out the door price. They responded several times but never with any of the info I asked. After the last time I responded with another request for the same info they quit contacting me as they had sold the vehicle.

I ask for the out the door price and it took them a day and half to get back to me I had already the car some were else when they called me back

The dealership was great with communication - it just wasn't the right car for us

Sent me an email saying the car i was looking at had been sold , but he had others. I'm just looking for something reliable for my wife's aunt (86 years old)

Good response from dealer.

Very prompt with contact. Persistent!

It was a good experience. They reached out and unfortunately the vehicle I was interested in was sold didn't have another I wanted. I would consider working with them again.

Quick response

Great

Excellent, was treated nicely and shown jeep and drove it no high pressure

Megan was the first to contact me through email. She was awesome; sending pictures via text messages and getting me to an agent prior to my arrival. I drove approximately 3 hours to obtain a car I would love. Ed and Carlos were very good. My husband was really hard core, but we all finally agreed on a price. Thank you guys so much. I will definitely refer other people to you.

Drove two hours to find out they sold the car I was intending to purchase.

Great place. I didn't buy the car but I would recommend.

This company returned my emails promptly, and answered all my questions. I have a very tight budget, therefore, failure to complete a transition was no fault of theirs. I still hope to do business with this company - keeping my fingers crossed!

The dealer was very evasive, never answering specific questions concerning the truck but attempting to redirect me to other vehicles. After several text messages continuing to press for their best price the representative indicated the truck had previously been sold. This was contrary to her initial response to my inquiry informing me that the truck was still available. In fact today, seven days later the dealer still has that vehicle listed for sale on the site..

Quick response, great customer service!

I contacted this dealership regarding this vehicle but it didnt have what I wanted on it the salemen Josh told me if he got another tahoe in the way I wanted it he would let me know. It was couple days later he did just that. Which was awesome! Even though I didn't purchase anything from them, I would recommend them.

Quick response and good service!

greatstaff

Huntsville Ford went above all, they even got me a Bergeron and interstate rate. Great job!