Hoy Family Auto

Good service and quick with the financing.

Ray was very sweet. He also tried to work with me which I really appreciated. I’d definitely come back to work with him specifically.

Great experience! I needed up buying another vehicle but from the same dealership.

Quick response

Excellent follow up.

Dino Robles was friendly, honest and very helpful!

They were quick to respond and very helpful. I went to test drive the vehicle. They worker with my trade-in and budget. They process was quick and painless! I walked away with the very same vehicle I was looking for.

Smooth and easy!

We had a very good experience, they attended us well and Randy was very professional in answering all our questions. Thank you

Randy was great and very helpful. He helped us in every way to get us into this beautiful pickup. I truly recommend to speak to randy he will help you in every way as possible.

Great fast and courteous.

Amazing experience. Extremely helpful, friendly, and professional. I would recommend this dealership to everyone.

Car was on website but was already sold. Waste of time.

Mario is knowledgeable about vehicles and Iam also I build sprint cars so I love cars too very soon Scarlett will be coming home with us .AMG is my dream and I know where to get mine

Responded quickly and we're very helpful

The staff is very responsive and courteous.

Fast replay communications

Terrible service if not for good sales person i would not have purchased the vehicle. The.finance officer sent salesman to explain and answer questions that he did not fully understand ( ie warranty, contract). When a customer spends a large amount of money and drives 8 hours they expect some customer service. The management team was aware that there was a issue but never reached out to me as of present date.. I learned my lesson, I don't expect a lot just for individuals to be professional. My issue is feeling frustrated with completing a financial application in the lobby with no privacy.. Will never go back i suggest no one else should

Dealer responded in a timely manner only to make me aware the car was in a “pending purchase” status but then did inform me the vehicle had been sold. I can appreciate that.

While I did not buy this car (at least not yet) people were responsive and helpful.

If you like dealing with total incompetence agreed and put a deposit on the car after waiting a week for paperwork that never showed up I was informed during the middle of a pandemic that I would have to drive and pick the paperwork up at a FedEx location then locate a notary to finish the transaction none of this information was provided to me when they took the deposit had to stay on the phone to keep requesting where is the paperwork which never arrived still waiting to receive refund of deposit if this is how they handle their business online I suggest they get off of it incompetence at the highest level I can only imagine what it would have been like to deal with them on warranty work or any other follow-up after purchase

The contact me right away

Sales manager was awesome. I appreciated the help.

I asked about the car and they got back to me with an answer sort of fast.

I had a great experience at Hoy with Augustin Candelas, after going to so many dealerships and dealing with so many sales representatives, by far Augustin was the best, he was very nice, low key, not pressuring me, allowing me to take my time test driving, responding fairly quick .... I ended up buying the car. I hope he got a good bonus.

a smooth transaction with the Hoy dealership. several phone calls with questions about the forester i was interested in. made an appt. & met with the salesman. i had done my homework, so the "dealing" was easy. i was trading-in & buying a Subaru at a Mercedes/Volkswagen dealership, but they answered all my questions concerning the Subaru & i felt comfortable. yes, i would recommend this dealership to anyone.

Good people. Helped me get what I needed. Very nice and helpful.

Provided the information I needed and answered any questions I had. Were eager to work with me and quickly offered to schedule a test drive.

Great customer service...

Dealer contacted us but we decided against purchasing the vehicle.

Very good service.

Great place to purchase a vehicle, would recommend this dealership to anyone.

Great customer service

Dealership followed up and offered assistance

very professional

Pleasurable experience.

Timely contact was made via email along with invitation to be contact by telephone.

Good service and attention from hoy fox group.

Dealer was not wanting to help find a bank to finance the car.all they cared about was a bigger down payment

Very helpful and efficient

Great place

Great service and responds back fast!

Seller ran my credit before letting me know the car was already on a deal.

We bought the QX56 2013 from the Hoy group, I believe we had a good deal overall. They reply in less than 5 min from my first inquiry. My sales person Justin was nice and professional all that way, very patience and did not pressure us at any point during the negotiations.

quick and efficient no pressure..able to do alot over text and phone prior to coming in... I did not have time to watse... gave me good price on trade in.. the 2013 c 250 was "Sale pending" despite me getting there next day.. could have been"bait"not sure.... I ended up upgrading to a c300 which was better for my needs.... overall happy with our purchase and the entire process..

Was not treated very well by one of representatives, mario, I went in to buy a jeep, and drive it home. Sales agent had manny Issues, he did not know, how to talk to a customer, respect, he choose to talk down to me. I was going to buy jeep cash. Another rep had called me. But after that, I no longer wanted anything. A week later, I bought a brand new jeep. Rateing 1-10. I give them a 4#

Very happy with the service provider

I received an email from the dealership on a Tuesday morning saying the truck was still available I called them a half hour after the email was sent and talk to the same person who emailed me and he told me that the truck had sold that past weekend hard to trust somebody when they lie to you before you even talk to them

One of the better dealerships, because they seem to be good people.

Quick detailed response

The sales man that I spoke with and test drive the vehicle with was very professional and was also very quick to contact me

very pleased with experience

They give us a great experience

They were trying but it was not what I wanted. They wanted to know what price would make me want it then they tried to talk me up from there. why would I want what I dont want?

Martin was very helpful, staff was very friendly. Helped me help him make the sale. Happy w purchase!!

Very nice young man who invited me to visit. He even followed up with me after my visit. Car didn't reach my expectations. Sales person was very nice though.

Best response rate

Quick response and follow through. Highly recommend.

Very good services provided

ExCellent service. The vehicle was clean and I was impressed with the level of professionalism.

Extremely courteous