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Today 7:30 AM - 12:30 PM (Open now)
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Howard Bentley Buick GMC
About Us
Howard Bentley is home to one of the largest selection of new and used vehicles in the entire country. As winners of GM's Dealer of the Year award for 10 straight years, we're confident that we can provide the service and experience that you're looking for in a dealership.
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Today 8:30 AM - 5:00 PM (Open now)
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4321 US Highway 431 South
Albertville, AL 35950
Our Amenities
- Customer Lounge
- Delivery
- Wi-Fi
Media
Service Info
Service Hours
Dealer Reviews
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The salesperson was very professional and
thank the company for all the help..
hopefully they will contact me .. thank you
Dec 7, 2025
Response from current dealership:
Mike, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
They were amazing even though I didn't get into the truck it wasn't do to them they worked hard and were very nice the whole time
Oct 16, 2025
Response from current dealership:
Nathan, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
My experience with Rich Mathis was excellent. Rich and the team made the purchase experience simple and easy. Highly recommend!
Sep 17, 2025
Response from current dealership:
Jack, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jun 17, 2025
Overall they were great! They were quick to respond and answered all my questions. The only thing that I was slight off with is that on Cargurus it said free delivery and it was but not on a truck. It was delivered with someone driving the car to my house and maybe there should have been more info on the delivery because that put more miles on the car from when I purchased and it wasn’t me that put those miles on it.
Jun 18, 2025
Response from current dealership:
We really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (256) 894-4488 so we can assist you further.
May 27, 2025
Overall a good experience with these folks, despite the usual back and forth to the floor manager during negotiations.
May 29, 2025
Response from current dealership:
Jeff, thank you for sharing your experience! If you have any further questions, please give us a call. We're always happy to help!
Great experience at the dealership. The transaction was mainly done over text and Noah was very professional to deal with.
May 1, 2025
Response from current dealership:
Patrick, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
Feb 16, 2025
Response from current dealership:
Devon, we're glad everything was completed quickly and to your satisfaction! We are always happy to assist you if anything else comes up. Take care!
Jan 5, 2025
Response from current dealership:
We're happy you found our staff to be so supportive during your experience here at Howard Bentley Buick GMC, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
The Salesman acted like he didn’t wanted to sell me the truck. Promised to call me and never did. Called and left several messages so the manager could call me. He didn’t respond either
Dec 19, 2024
Response from current dealership:
Trey, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (256) 894-4488 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great dealer, great buying experience. No surprises which was greatly appreciated as I had to travel quite a way to get to this dealer.
Highly recommend
Nov 17, 2024
Response from current dealership:
Brian, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Contacted dealership and confirmed pricing shown online and availability. Salesperson said all is good and her manager would contact me with final pricing. Manager called and final price for truck was nearly $7,000 more than shown online. I asked why the discrepancies and he said the online price was an error. Classic example of bait and switch!
Nov 17, 2024
Response from current dealership:
Thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (256) 894-4488 when you have a chance. Thank you, and we look forward to hearing from you.
Oct 14, 2024
Response from current dealership:
We are pleased to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Kristy McCoy and Noah make a hell of a team up here. We've watched little Noah gow so much and Marshall county always has had the good stuff!
Aug 27, 2024
Response from current dealership:
Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Howard Bentley Buick GMC, INC.! We sincerely value your business and look forward to your next visit!
Show older dealer reviews 243
Mar 6, 2024
Excellent very polite
Mar 9, 2024
Response from current dealership:
Robert, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Fast replies, fair prices on both the new truck as well as the trade in value. Very nice, helpful and good sales representative Jake! Would buy another truck from this dealer.
Nov 11, 2023
Response from current dealership:
Seth, thank you for your kind review; we are happy to pass along your comments to the team here at Howard Bentley Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
Oct 1, 2023
Excellent Sales experience
Oct 5, 2023
Response from current dealership:
Mike, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Sep 16, 2023
Taylor was great to work with
Sep 21, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! We hope to see you soon!
Jul 21, 2023
Shane was great to work with. He and his team made the process easy. Additionally, Howard Bentley had the best prices I could find. Highly recommend.
Jul 25, 2023
Response from current dealership:
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Feb 19, 2023
Response from current dealership:
Josh, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Tried to make adjustments and price considerations to win us over. It was the car that ultimately didn’t work for us, not the dealership or sales persons.
Nov 29, 2022
Response from current dealership:
Craig, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (256) 849-2493 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
Oct 5, 2022
Samantha and Julia did a great job communicating with me about the vehicle I was interested in
Oct 11, 2022
Response from current dealership:
Jim, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
May 6, 2022
Gabby responded initially and got me in contact with Zane who walked me through the buying process. Quick and easy and a great experience!
May 9, 2022
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Very positive experience with Howard Bentley Buick GMC in Albertville, AL! The condition of the car was exactly as the listing showed. The car
was very clean and ready for the test drive when we got there. And the sales associates, Zane Phillips & Skyler Bixby, were easy to reach
and always returned my calls & emails quickly. Mary Haden, the finance manager, was also very helpful and responsive and is very
knowledgeable about the process. This was a pleasant buying experience due to great southern hospitality. I would recommend Howard
Bentley Buick GMC to anyone.
Apr 24, 2022
Response from current dealership:
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!
The response time from a couple of different employees was good but they didn’t respond to my queries or follow up with me at all.
Apr 19, 2022
Response from current dealership:
Hi, thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please contact us at (256) 849-2493 so we can understand your situation better in order to try and turn your experience around. Thank you, Howard Bentley Buick GMC, INC.
Mar 15, 2022
Prompt and professional. Worked diligently to make a deal the same day. Would 100% recommend these folks any day of the week.
Mar 18, 2022
Response from current dealership:
Hi, our staff is committed to providing each of our clients with the best automotive experience! Thanks for the recommendation, and have an amazing day!
Mar 2, 2022
Response from current dealership:
Hello, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Have a great day!
Feb 23, 2022
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Feb 15, 2022
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
I did not purchase from them but they offered a lot of help and went out of their way. I would consider buying from them if it was exactly what I needed.
Jul 21, 2021
Response from current dealership:
Hello, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Jul 12, 2021
Response from current dealership:
Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jun 24, 2021
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Jun 3, 2021
Response from current dealership:
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
This Dealership was honest & professional.The process was was good, I didn’t have any major issues, so I bought the SUV Thxs. Guys
May 26, 2021
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know.
Sincerely, The Howard Bentley Buick GMC Team
Sincerely, The Howard Bentley Buick GMC Team
Apr 29, 2021
Quick reply and very professional
May 1, 2021
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 15, 2021
Response from current dealership:
Hi, thank you so much for the positive feedback! We are always more than happy to assist you if anything else comes up. Take care!
Feb 28, 2021
Good experience. Good to work with
Mar 2, 2021
Response from current dealership:
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Howard Bentley Buick GMC, Inc. and we hope to see you again soon!
Phenomenal experience. Was looking for an AT4 and had multiple dealers played games, advertised dishonestly. Howard Bentley did none of this. Straight to clear pricing with zero games. Way BETTER pricing than anyone else and delivered to my door with a full tank of gas. Class act from start to finish.
Feb 23, 2021
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Howard Bentley Buick GMC, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 5, 2021
They're good answer the questions u ask.
Feb 10, 2021
Response from current dealership:
Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!
Jan 27, 2021
He was very helpful an didn't not give me a hard time to or rushed me thank u sir
Jan 31, 2021
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 31, 2021
Response from current dealership:
Hello, thank you for the review and high star rating! Until the next time we meet, take care!
Dec 4, 2020
Very responsive to my questions.
All contacts by phone but felt like I had met each and would buy my next car from them.
Dec 18, 2020
Response from current dealership:
Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Nov 22, 2020
Great service. When I need a car I will be buying there again.
Nov 26, 2020
Response from current dealership:
Thank you for choosing Howard Bentley Buick GMC, Inc. as your first choice for all your automotive needs! We look forward to your next visit! Take care!
Nov 20, 2020
Great service, good price,
Nov 26, 2020
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Nov 13, 2020
Jake and Oscar were very professional and helpful the whole way through the process.
Nov 18, 2020
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
Nov 1, 2020
Great
Nov 13, 2020
Response from current dealership:
Hi there, thank you for the review and high star rating! Until the next time we meet, take care!
Although I ended up not buying here, they were very interactive with me...follow-up calls. I appreciated their quick response time.
Sep 30, 2020
Response from current dealership:
Hi there, thank you so much for your positive comments about Howard Bentley Buick GMC, Inc.! Thank you again for choosing Howard Bentley Buick GMC, Inc. and we hope to see you again.
Sep 7, 2020
Great people
Aug 10, 2020
Response from current dealership:
Hello, we really appreciate your positive feedback! We do hope we can be of assistance in the future. Take care!
Aug 3, 2020
I dealt with Ms. Julia who was nice and super helpful. I recommend her any day of the week. I only give it four stars because the rest of the crew was not as friendly as she was.
Aug 6, 2020
Response from current dealership:
Hi, your feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!
Jul 31, 2020
Responded quickly. Polite. Courteous. No high pressure.
Jul 31, 2020
Horrible experience. I drove 3.5 hours to purchase this vehicle (45k). After viewing this truck, I noticed water damage/rust under seats in the cab as well as on the motor. This vehicle came out of texas. Go figure. I will not be purchasing from this dealer. The other options I was shown were even worse(mud on trucks, trash in cab, not detailed). When accelerating in this truck, I notice no torque. This truck has a 6.6L diesel engine with no power. Do not buy this truck.
I bought this truck after seeing it here on 7/25/2020
Great buying experience and great staff I love my truck
Jul 31, 2020
Response from current dealership:
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Howard Bentley Buick GMC, Inc. and we hope to see you again.
Jul 27, 2020
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Howard Bentley Buick GMC, Inc. and we hope to see you again soon!
Jul 21, 2020
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Jul 5, 2020
Considerable follow up, would buy from Thai dealer
Jun 18, 2020
I recommend shopping online before you actually go to a dealership. This will save you a lot of leg work, time, and gas going from place to place. Getting to the final deal took longer than anticipated. It it we’re not for the virus situation and distance, I would have preferred face to face, meet and greet to make the final deal and closing paperwork. The delivery was excellent. He was on time, friendly, gave us an opportunity to test drive, and showed us a little about the vehicle.
Jun 23, 2020
Response from current dealership:
Hi there, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
May 29, 2020
Very helpful!
Jun 3, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Dealership lied. Veh has one reported accident though listed as none. Veh had light that somone had wired to it hanging down. Veh has lots of ware and was listed over high end value. Owner was rude and not willing to talk numbers or negotiate. Owner even said that they would mark it down in 30 days and that the truck had been there since February. Salesman said he didn't know much about the truck accept for it was loud when you stated it. That's not a joke. Completely incompetent. Very shady.
Jun 3, 2020
Response from current dealership:
Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (256) 878-1050 when you have a chance. Thank you, and we look forward to hearing from you.
Jun 3, 2020
Response from current dealership:
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Apr 28, 2020
Contacted me almost immediately. They have been trying to help me for nearly a week now to find the best vehicle fo me.
May 7, 2020
Response from current dealership:
Hi there! We're so happy we were able to help you out! Thank you again for choosing Howard Bentley Buick Gmc, Inc. and we hope to see you again.
May 7, 2020
Response from current dealership:
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (256) 455-0755 at your earliest convenience. We hope to hear from you soon.
Mar 31, 2020
Fast response
All very nice. Truck sold before we could go look
at it, but still watching site for more vehicles.
Dealt with Hannah and Wayne and they were
both going out of their way for me. Thanks so
much!!!
Jan 17, 2020
Response from current dealership:
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Dec 21, 2019
Got back to me real quick very nice people to deal with
Since my first buying experience, i havent felt very confident buying from big time dealerships. Howard Bentley has a different vibe. They were polite, professional and informal. They didnt have that aggressive and pushy demeanor ive experienced from other places. I now have the ride of my dreams, all thanks to Howard Bentley!
Dec 2, 2019
Wonderful
Nov 26, 2019
I phoned the dealership to verify the car was still available and visited later the same day. I was greeted by Rochelle who already had the car queued for me to see and test drive. I was then greeted by salesmen, Wayne and Matthew. Two absolute gentlemen. They had other customers and were very busy, but made certain to show me attention and keep me engaged in the deal. The finance department was polite and thorough. Great overall buying experience. For a huge selection, competitive pricing and great customer service, I recommend Howard Bentley Buick GMC in Albertville.
Nov 19, 2019
I applied for this car DIDNT hear back from them until a week later and the car had been sold by then
Nov 20, 2019
Response from current dealership:
Teneko when you inquired about the vehicle we did invite you into the store, since you live local to our location, to expedite the process. When you declined, we did get your credit information and spoke with you several times on several different days once that information was received. Within the 6 days that we were communicating back and forth the vehicle did sell. We notified you as soon as we were aware of this and offered a different vehicle choice. Thank you for the opportunity and if you have any additional questions please feel free to contact me directly.
Rochelle Hendry
256-878
More ...
Rochelle Hendry
256-878
Nov 20, 2019
Response from current dealership:
We are pleased to hear you had a great experience. Please let us know if we can assist you in the future!
Nov 14, 2019
Upon contacting them they let me know the jeep was not for sale as stated on CarGurus and that is headed to auction. I do not recommend this place to anyone!
Nov 20, 2019
Response from current dealership:
Stacey, we apologize if there was any confusion. When you spoke with our Customer Care Department they notified you as soon as they were aware. We chose to send the vehicle to the auction due to it having mechanical issues. Thank you for shopping with us. Have a great day!
Rochelle
256-878-1050
Rochelle
256-878-1050
Oct 30, 2019
Excellent follow up with several calls. This dealer customer's services on follow ups were excellent.
Oct 14, 2019
Exceeded expectations.
Oct 2, 2019
Not very definitive with the proposed offer I made for out the door at 30,000 cash! Was held at bay for 500.00 before finally saying that the car couldn't be sold to me under 31,000 after my 500.00 dollars was posted.....all they had to say up front is that we can't do that and I never would have posted 500.00!
Oct 9, 2019
Response from current dealership:
Gregory, I apologize that you have not had a great experience. I have tried reaching you a few times to resolve this. Please give me a call at your earliest convenience.
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
The information and pics of the camaro was good and she stayed in contact! But as it came to be i found a better deal, thaks!
Oct 9, 2019
Response from current dealership:
Thank you for the kind review! Please let us know if we can assist you in the future.
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
Sep 23, 2019
Ended up buying a new one. Price, selection, and salesman were all great.
Sep 3, 2019
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback.
Aug 24, 2019
Awesome dealership.
Sep 3, 2019
Response from current dealership:
Hi Trevor, thanks for your praise and kind comments about our team.
Aug 12, 2019
Howard Bentley was very professional and Julia was outstanding and kind, very helpful. Will go back in the future.
Sep 3, 2019
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us.
Jul 30, 2019
Helpful people.
Aug 9, 2019
Response from current dealership:
Mike, thank you for the review. We hope you had a great experience here in the store.
Jul 30, 2019
Found them to be most accommodating, our experience was great, and pricing was more than fair. We purchased our car from Devin, and I highly recommend you ask for him by name
Aug 9, 2019
Response from current dealership:
Butch, thank you for highlighting some of our staff who made your buying experience a smooth transaction. We hope you enjoy your new vehicle!
Jul 20, 2019
Excellent customer service
Aug 9, 2019
Response from current dealership:
We're pleased to know we have been able to exceed your expectations and really help you out!
Jul 20, 2019
Took two days to call me back, truck was sold
Jul 4, 2019
Prompt response, professional
Aug 9, 2019
Response from current dealership:
Joseph, thank you for taking the time to leave us feedback!
Jul 3, 2019
Response from current dealership:
Hello, I'm glad to hear we were able to get you the information you requested. Please don't hesitate to give us a call if you have any questions.
Rochelle Hendry
Sales Floor Manager
256-878-1050
Rochelle Hendry
Sales Floor Manager
256-878-1050
Jun 22, 2019
Everyone that we dealt with were outstanding. Best of er overall customer focus and professional treatment I’ve ever experienced.
Jul 3, 2019
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
Jul 3, 2019
Response from current dealership:
We're glad to hear you found our staff was so knowledgeable and helpful!
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
Jun 12, 2019
excellent to deal with Michael and Taylor responded quickly and were very helpful
I put a deposit on the car and deal is pending
Jul 3, 2019
Response from current dealership:
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
Jul 3, 2019
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
who ever receives the offers or questions asked here is not the person that responds to them. the people that respond have no idea about what you ask for in your questions. This makes the service a complete waste of time. So much so that I bought from somewhere else.
May 23, 2019
Response from current dealership:
Hello, I apologize if we were unable to provide you with any information you requested. My name is Rochelle I am one of the Managers here at the dealership. Is there a telephone number that I can reach you at to discuss your experience? I will be available 5/24/2019 and I look forward to speaking with you.
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
May 4, 2019
I can honestly say this was the best dealership that I have ever dealt with. My grandsons Nissan Sentra check engine light came on about 3 days after making the purchase .
I took his car to Jim Burke Nissan to evaluate what the problem and the cost to get his car repaired was $414.00. Tyler with Howard Bentley told me to pay for the service and they would cover this cost. After getting the car repaired, I submitted the invoice to Howard Bentley and was immediately reimbursed. This is FIRST CLASS customer service. Thanks to my salesman(Tyler)
May 15, 2019
Response from current dealership:
Lew, thank you for the great feedback. We're pleased to hear that you had a experience during sale and after. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Rochelle
256-878-1050
Rochelle
256-878-1050
May 2, 2019
We went back and
forth for days. I got
the truck I was after
and since I had
made several trips
to the dealer, they
delivered it to my
home. I dealt with a
fella named Tyler. He
put up with me and
never got flustered!
Good’n!
May 15, 2019
Response from current dealership:
Gabe, thank you so much for your patience. We appreciate your business! We look forward to assisting you in the future!
Rochelle
256-878-1050
Rochelle
256-878-1050
Apr 30, 2019
The whole team was very helpful and professional in trying to help me get the vehicle just got sold before I could get to them
May 15, 2019
Response from current dealership:
Hi Andy, thank you so much for your positive comments about Howard Bentley Buick GMC! Please let us know if we can assist you in the future.
Rochelle
256-878-1050
Rochelle
256-878-1050
Apr 20, 2019
Very responsive
Apr 25, 2019
Response from current dealership:
Michael, thank you for your kind words Please give us a call if we can help you in the future. Have a great day!
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
Responded quickly...good inventory...good to very good pricing...a little slow responding to additional requests.
Apr 25, 2019
Response from current dealership:
Thank you for shopping with us. I hope we have been able to provide you with all of the information you requested. Feel free to reach out to me directly if you have any questions or concerns.
Rochelle Hendry
256-878-1050
Rochelle Hendry
256-878-1050
Apr 3, 2019
Great
Apr 6, 2019
Response from current dealership:
Michael, thank you for the great feedback. Please let us know if we can assist you in the future. Have a great day!
Rochelle
256-878-1050
Rochelle
256-878-1050
Apr 3, 2019
Responded to my request and provided the information I asked for.
Apr 6, 2019
Response from current dealership:
Bob, I am so glad to hear you were able to get all the information you requested. Please give us a call if you need assistance in the future. Have a great day!
Rochelle
256-878-1050
Rochelle
256-878-1050
Apr 6, 2019
Response from current dealership:
Thank you so much for your recent purchase. We hope you enjoy your new vehicle!
Rochelle
256-878-1050
Rochelle
256-878-1050
Mar 29, 2019
Great!
Apr 6, 2019
Response from current dealership:
Beckie, thank you for taking the time to leave us a review. Have a great day!
Rochelle
256-878-1050
Rochelle
256-878-1050
I have been contacted both by email and phone. Very courteous and helpful. I would recommend them anytime.
Mar 27, 2019
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Howard Bentley Buick GMC and we hope to see you soon!
Mar 19, 2019
Response from current dealership:
Thank you so much for the feedback. Please let us know if we can assist you in the future!
Rochelle Hendry
Sales Floor Manager
256-878-1050
Rochelle Hendry
Sales Floor Manager
256-878-1050
Mar 5, 2019
consistant in contacting me
Mar 19, 2019
Response from current dealership:
James, thank you so much for taking the time to leave us a review. Please let me know if there is anything that I can assist you with.
Rochelle Hendry
Sales Floor Manager
256-878-1050
Rochelle Hendry
Sales Floor Manager
256-878-1050
Feb 26, 2019
Answered my questions, quality web page, thanks
Feb 27, 2019
Response from current dealership:
Kevin, thank you so much for your feedback. Please let us know if we can assist you in the future.
Feb 15, 2019
Good
Feb 16, 2019
Response from current dealership:
Kara, thank you so much for taking the time to leave us a review. We look forward to seeing you soon!
Feb 16, 2019
Response from current dealership:
Thank you for shopping with us. Have you received the information you requested? Please feel free to give us a call at 256-894-4488.
Feb 16, 2019
Response from current dealership:
Thank you for the kind words!
Feb 19, 2019
Response from current dealership:
Thank you for the positive review. We are pleased to hear you had a great experience.
Jan 29, 2019
Great dealership, best car buying experience I ever had
Feb 21, 2019
Response from current dealership:
Shane, thank you so much for your business!
Jan 19, 2019
The dealer contacted me in a timply manner and was very heplful. Would use them again in the future.
Feb 21, 2019
Response from current dealership:
Jonathan, thank you so much for shopping with us. If we can assist you in the future please give us a call!
-Rochelle Hendry
-Rochelle Hendry
Jan 18, 2019
Nice vehicles
Feb 21, 2019
Response from current dealership:
Frederick, thank you for the kind words. We look forward to assisting you in the future.
-Rochelle Hendry
-Rochelle Hendry
Amazing customer service and price! These people make car buying a breeze. My husband and I flew to Alabama from Florida and drove our new Acadia home. Even with travel costs we were still able to save thousands! I am so impressed with Howard Bentley, I will spread the word wherever I can! Even from almost 500 miles away they were able to get the SUV exactly how I wanted it. I can't say enough good things about this dealer. Your car search should end with them!
Dec 22, 2018
They were willing to work with me and made an otherwise stressful experience into a pleasant one. Will most definitely be back for my next vehicle
Dec 13, 2018
Sales person was great. Dealership did not want to do a fair deal. Low
balled my trade in by 10,000.00
Nov 1, 2018
Wonderful and Professional.
Oct 23, 2018
From start to finish, buying our 2016 Ford F-250 was an absolute pleasure at Howard Bentley in Albertville, Alabama. My husband and I
drove seven hours one-way to take advantage of the great deal that was being offered on this truck. It was exactly what we had been looking
for and the price was too good to pass up. Jeremy was our sales associate and he did everything he could to ensure that this deal would live
up to our expectations and that there was no disappointment or delay after we invested so much time getting out there. Jeremy was
courteous, friendly, helpful and responsive. He made us feel like we were dealing with a lifelong friend, and that was greatly appreciated! Mr.
David in the finance department was the same as well. Great folks to deal with! I would highly recommend this dealership to anyone in the
market! I will definitely be checking with Howard Bentley first next time we are looking for a vehicle, and we will be back!
Oct 21, 2018
Dealer provided requested info in timely manner.
Oct 14, 2018
Prompt courteous response!
Oct 12, 2018
Fast and knowledgeable
Sep 18, 2018
Fantastic !!! Best experience of all the new vehicles I have purchased
Sep 12, 2018
Very excellent
Aug 27, 2018
Dealer very helpful in determining overall condition of vehicle.
Aug 15, 2018
My experience was good , salesman Fernando Melo was very helpful without being the old car salesman stereo type, I felt comfortable with my experience.Good job.
Aug 5, 2018
I made an appointment, then drove almost two hours to the dealership but when I got there, the truck I went to see wasn't exactly what I was looking for. The salesman seemed very disinterested in showing me anything else. He looked up a few things on his computer, then would get up and walk away for long periods of time. He said it was his first day back from vacation and that he was unfamiliar with their inventory. I walked out onto the car lot several times and even came back in and asked to see some other 2016-2018 Serria cab 4x4 trucks. He said he was going to check on something in the back. My wife and I waited for a while, but after wasting more than an hour at the dealership, we finally walked out and drove home.
They seemed to have a very good inventory at good prices. My negative review is based entirely on my interaction (or lack thereof) with this one salesman. Aside from this one individual, I have no reason to believe this is bad dealership to do business with.
Jul 24, 2018
Great service
Jul 22, 2018
Howard Bentley is a great dealership, every single person I spoke to on the phone or in person was extremely friendly and helpful!
They are small dealership but high volume so they are able to compete and beat most other dealerships. Matter of fact I received a much better deal than the GMC dealer 5 minutes from my office in Orlando and made it worth the drive to Alabama to get my new truck!!!!!
Jul 9, 2018
They were very responsive and helpful. I just could not find the time to visit them before the car sold with the holiday and all.
Jun 21, 2018
Nice people to deal with.
Knowledgeable about the vehicles
Good selection
I purchased a 2017 GMC Sierra 1500 SLT Z71 from Howard Bentley and the process couldn’t have been easier. I told them what I wanted to pay and they worked with me! I highly recommend working with B! She made the process easy and quick! If you are looking for a truck then give them a call!
May 16, 2018
Responded quickly and provided additional information as requested
The vehicles at this dealership have hail damage but they have not
submitted anything to insurance so it will not show on carfax reports.
Salesman are disrespectful and ALL prices are 100% non- negotiable.
GM did not attempt to contact me and ask about my experience to
their salesman. VERY VERY UNPROFESSIONAL!
May 23, 2018
Response from current dealership:
Thank you for your review. Upon reviewing all of our notes, it was discovered that the hail damage was disclosed to you. Also, as you may already know, there are no vehicle history reports on new vehicles as there is not a history yet. Even if there were a vehicle history, the amount of hail damage ($281) was not enough to initiate a claim to AutoCheck or CarFax. Also, as far as the negotiation, I apologize that we were not able to take your offer $4,000 less than our asking price on our already low priced new truck. I hope you're able to find a dealership that can serve you better.
Everyone we were in contact with, whether it was email, phone, and in
person, were very polite and professional with no pressure and only
wanted to be sure we were taken care of the way we wanted to be and
also made sure we were completely satisfied. The process was virtually
painless and we bought the vehicle. Love it and are so happy to have a
GM Certified Terrain within our price range and so low of miles. Great
service, Great people. Thanks!!!
Apr 27, 2018
I didn't get the Black HD it was gas, got a Diesel.
Mar 26, 2018
Sales man was very nice but management not interested in my trade in whatsoever or negotiating with me on trade.
Mar 16, 2018
Called once with a bad connection, stated she would call back in 10
minutes. Called several hours later but did not leave a message.
Feb 12, 2018
I had a very good experience with this dealership.they stayed in contact with me,but were not oppreesive.i didn't buy a vehicle, because I found one in the area I live
Jan 26, 2018
My buying experience was very pleasant the follow up has been less impressive
Jan 18, 2018
Reach out and offer there services. Much appreciated
Jan 17, 2018
I talked to samantha and she was a big help and very nice.
Jan 5, 2018
I contacted Howard Bentley Buick GMC about a new truck I had seen on a website. The dealership was very prompt and courteous with their reply. I live in Ohio and about 600 miles from their dealership. I would have considered a trip to their dealership if the current weather conditions would have allowed. The dealership is worth contacting as the weather changes.
Dec 31, 2017
Bought the car after we made the match
Aaron Todd great guy to deal with
Dec 24, 2017
fast to respond and helpful
Dec 21, 2017
This was was wonderful buying experience
Dec 20, 2017
The sales staff was very helpful and friendly. I wound up buying this
vehicle
Nov 27, 2017
Dealership was very responsive to my questions and called me in person.
Nov 19, 2017
Got the deal I was expecting
Oct 7, 2017
Very friendly and helpful
Oct 4, 2017
Price was really 25000 more than listed would not stand behind there listed price
Aug 24, 2017
Real good dealership
Aug 22, 2017
Very professional crew. Not to pushy in regards to what I want to buy
Aug 15, 2017
I received a couple generic, system generated emails and that's been about the extent of their communication.
Jul 27, 2017
Spoke with the dealership 3 times about 2014 truck within an hour. Ask for them to go look to make sure it was there and hasn't sold. Drove 2 hrs and was told that they cannot show me the truck due to recall. No one was rude, but no apologies for driving 4hrs.
Jul 26, 2017
Courteous, professional,efficient. I bought the truck
Jul 14, 2017
Good truck at fair price, but haven't received bed tie downs
ordered by my salesman 90 days ago. No one knows anything
about the order. The most shocking thing about the experience was
when I found out a month afterwards that the states largest GMC
dealer will not honor a General Motors employee discount ( over 60
years service in family ).
Jun 7, 2017
Within minutes of submitting a request for more information someone contacted me. They answered all my questions and set up a time for me to drive the vehicle. They knew my name and were expecting me when I arrived. My salesman, Justin, made the process very simple. From start to finish, the easiest car buying experience I've ever had!
Apr 1, 2017
Great service!!
Jan 21, 2017
Good dealership. Fair price. Purchased vehicle from them and they won't waste your time at the lot.
Dec 11, 2016
They were very professional and prompt to call me and ask me if there's anything they can do for me
Nov 28, 2016
Dealer was great, car has an accident history.
Nov 7, 2016
From the lady at the call center, to the salesman we worked with, to the guys in finance, this was the best car buying experience we have ever had. I cannot MORE highly recommend Howard Bentley. This will be our go to place for car buying
Oct 30, 2016
Responded quickly. Thy did not have vehicles I want.
Oct 25, 2016
The vehicle had dents on hood, right fender and both sides of front bumper had been hit. The manager did not want to take any consideration to this matter. Would not recommend this dealer.
Oct 24, 2016
I could not get and answer to a question. No matter how many times I ask.
Ended up going else where to purchase a truck. Thanks for nothing!
Hope all is well..........
Oct 20, 2016
Responded in a timely manner
Oct 12, 2016
Sales and finance staff were outstanding! Professional and very personable. One of the quickest and easiest purchases I've ever made (and I have purchased A LOT of cars over the years). Drove 96 miles to make the purchase and would definitely do it again. New vehicle clean up however was lack luster at best. Vehicle was presented wet, with smearing where some drying had been attempted, door frames not wiped out and not a single window cleaned.
Sep 20, 2016
Great
Sep 12, 2016
Excellent customer service. We bought the Accord Coupe. Great price. Wonderful people. Top notch dealership!! Impressed!!
Aug 31, 2016
Great experience
Aug 26, 2016
Good response, however, car I wanted was sold.
Aug 12, 2016
This dealership and the salesman were great to work with!! We got a great deal on our Yukon and they gave us a very fair trade in value. No runaround from them and they worked very quickly to get us out the door in a timely manner so that we didn't have to stay at the dealership all day. Also got a great finance rate from them! Will definitely go back next time we need a new car!
Jul 2, 2016
Very helpful
Jun 27, 2016
Call center lady Samantha was great.sales person didn't have a clue about the truck I was looking at.it had been wrecked.and was never fixed correctly.i drove 1:40 for nothing.
Jun 23, 2016
Very responsive, great folks! Couldn't get the deal closed but what great people! Follow up was awesome and treated me with courtesy, understanding and respect. Very much appreciated true customer focus. Thanks.
Jun 21, 2016
yes I have e'en in contact with them they are awesome
Jun 13, 2016
Fast contact, good experience.
May 27, 2016
a good dealer
May 23, 2016
There;s no haggling because they have the best price. Great experience.
Will go back
May 4, 2016
Had vehicle priced $1000 over price listed on your site.. won't give me.a bottom dollar.price over the phone or email.. not interested in dealing with them
May 4, 2016
Response from current dealership:
I apologize for the information you were given. After checking our system you are correct about the price listed on CarGurus. We will gladly honor the previous price you seen on CarGurus and will provide you a total price including taxes at your convenience. In addition we will provide an additional discount for the inconvenience we caused.
Apr 27, 2016
Quick reply, great sales people
Apr 27, 2016
Prompt response.
Apr 19, 2016
Everything was great, worked with me over the phone, got there and gave me all the options I had at my hands. Very open with the car fax, vic. History and so on. Even put a qtr tank of gas for me. Overall a pleasure doing business with them. Treated me with respect - Combat Veteran.
Mar 30, 2016
Very quick reply and friendly personal
Mar 25, 2016
The car company called w/in 5 minutes of us filling out the contact information and we went down to AL the next morning. The company was attentive and we left with the Jeep!!!!!
Mar 5, 2016
Other than having meetings set at the
same time as my scheduled meeting
my experience was good. Salesman
went out of his way to help including
helping to unload my old truck(tool
boxes,equipment, etc) once I was
ready to take ownership of my new
truck.
Mar 5, 2016
Ended up going with a used truck instead
of a new one from them but they did a
great job and if I didn't find the deal I did
on it I for sure would have and will in the
future buy from them.
Feb 24, 2016
Quick response
Feb 5, 2016
great treated well
Feb 4, 2016
very good response
Feb 3, 2016
My husband and I had a very positive experience. Jared, our salesman was a very nice young man. The car is beautiful. The dealership is very nicely done. The staff was very friendly. Deidre, a very nice lady, contacted me the day after I sent the email through Car Gurus. She set the appointment for me to come test drive the car. I actually went a few days early because I didn't want to take a chance on losing the car. The information on CarGurus coupled with the information provided by the Customer Service Rep on the phone about the car was very accurate. They answered all my questions about the car because they wanted to make sure there were no surprises since I was coming from out of town. The only thing I would recommend is to ask for an Affidavit if the vehicle originated out of state so you won't have any issues getting it registered in AL. I would definitely recommend Howard Bentley to anyone looking for a great deal and great service..
Feb 2, 2016
very helpful ,provided everything that I requested !
Jan 4, 2016
Quick response, and cordial.
Nov 2, 2015
Great customer service!!!
Jul 23, 2015
the car posted had already been sold.
Jul 4, 2015
People at Howard Bentley treated us like
family. The experience was great!!!
Jul 4, 2015
Very good people
May 9, 2015
Nice people even though I didn't buy.
Apr 10, 2015
Was helpful and let us make a decision
without pressure.
Jan 23, 2015
It was an excellent experience! The salesman, Oscar as well as
customer service rep., Rochelle had personally contacted me as well
as emailed . I would highly recommend this dealership !!
Jan 12, 2015
Good experience from top to bottom
..highly recommend
Dec 10, 2014
Sales Lady was nice but the
finance guy played the trade in
game!
Wanted to charge $1000.00 over
the price of the vehicle if I did not
trade a car In.
They only offered a $1000.00
then $3000.00 after I rejected the
first offer for a car I sold for
$6000.00
Jun 29, 2014
Great
May 21, 2014
Helpful , cordial thanks
Mar 25, 2014
car was not the quality I thought it would be
Feb 12, 2014
I have only communicated via
email with this dealer. No detailed
interactions.
Jan 31, 2014
They responded promptly.
Dec 20, 2013
Salesman very helpful, was not told of all defects, would recommend this Dealership
Nov 8, 2013
Dealer Was Very Froendly. Responded To My Emails Quickly and
Reassuringly!
Oct 14, 2013
they responded, the vehicle was sold
Aug 21, 2013
Very helpful :)
Jul 12, 2013
They made every effort to contact me and offer vehicles that I had interest in purchasing. A good experience!
Apr 19, 2013
Timely response and follow-up---very courteous.
Oct 13, 2012
My original representative was unavailable on the day we picked up the car but, she had left everything in order.
Oct 13, 2012
Professional and fair price. Would buy from them again.
Sep 17, 2012
My experience was pleasant. Just wish they had better deals.