Honda of Pasadena

The team at Pasadena Honda were amazing. They were easy to work with and were quick to respond. I highly recommend them for your next vehicle purchase.

Honda pf Pasadena is top notch! Talk to Mark on the sales team and you won't be disappointed, don't forget to get a quoted from the on site Allstate office they saved me some serious $$$

They were very helpful, although I didn’t purchase a car from them (timing). They were very responsive and not pushy at all

This car was listed as a manual transmission. When I called them it was an automatic.

Very unhelpful. Sat there for several hours then was asked to come back the next day because the banks were closed. Never received a phone call the next day. Called to speak with salesman that assisted me the previous day, wasn't "available" and never returned my call. Rude.

The sales rep Kenny was very attention

Honda of Pasadena provided excellent customer service during our purchase.

Mark was so helpful and patient with all of our questions and concerns. His warmth and authenticity put us at ease and we’re thrilled with our car!

Great dealership! Communication was fast with no pressure. Benito in sales was great had the car ready for test drive pretty fast and the car was as described with a great sticker price. Ultimately I took the car home with me.

Excellent service! Price was just what we needed! The car was as described.

Prompt reply and very honest and forthcoming about the poor condition of this car.

Brandon, sales associate, very helpful & professional.

Very responsive and a good customer service....

Overall was awesome

I feel very happy to buy my car at Honda Pasadena. The dealership staff are very friendly. I will recommend to all friends.

Very good experience everyone was very professional I would recomment everyone to go there

Contacted me and seemed knowledgeable

Happy with my purchase.

Quick response to my question.

Honest and straight forward.

Responded as soon. I drove to the dealership didn't take long to make a deal. They are very honest and straight forward. Got the van that we want and loving it!!! Thanks Mo and David.

Extremely helpful, professional, and no pressure sales. Wish I could remember the sales guy name. I know he’s new there but has sold Honda for 8 years and followed the manager to this dealership. Knew the Honda product and easy to talk to.

professional response

Ray and Edwin were such professionals. Would buy a vehicle from them again.

Just bought a used 2015 Fusion from here. From the moment of first contact via email with Edgar to walking in the front door and being greeted multiple times, to our final salesman Daniel Lupton they were nothing but friendly and courteous. We feel like we received a fair deal ($5k less than sticker on car in lot.) and to help us get rid of a smoke smell the will provide a full, all day detail for us. Would definitely buy here again.

They replied very fast

good services.

After I told him what my budget was for the Pilot, he didn't have the courtesy to reply.

Very nice

This was the best car buying experience i've ever had. Mr. Ray Wang, the internet sales rep, was very helpful, and when i went to the dealership, everyone was pleasant and professional, and the 2011 Nissan Murano was just as advertised. The entire process took less time than i expected and i'm very happy with the entire experience. I highly recommend this dealership to everyone. Peace.

This friendly service

After internet rep agreed to the price during negotiation, he failed to call back for the agreed 6 pm delivery. I told him that it’ll take at least 1.5 hours in traffic to get there. After a couple of hours, I called him back to ask what happened... He nonchalantly pretended he forgot and stated that his manager disagreed with the price... A couple of days later, he’s asking if I was still interested on the vehicle. I told him yeah! .... NOT FROM THIS DEALERSHIP THOUGH!!!

Friendly and helpful staff

Showed up without an appointment and spoke to a sales representative that said they didn't have the car available and it was just sold. Then the sales person tried to get me into a civic hybrid, I laughed, said I didn't want that, and walked out. Guy didn't seem trustworthy so I set up an appointment through cargurus and got a phone a missed call within 30 min. I called the sales rep back, rep said that they still had the car available, told me he would check the lot and call back once verified the car was available. Got a call back and the Car wasn't available. I guess the sakes rep st the dealership was telling the truth.

If it would show up I would give them ZERO stars! We spoke to them about the car and said we were interested. My husband even worked through the financing. We live about 45 minutes away from Pasadena and arranged to come and see the car and then sign the papers. We were told that if we came by 3:00 the next day the car was ours. We arrived at 12:30 test drove the car and when we got back to the lot they told me the car was already sold. They didn't keep their word, they DID NOT apologize for the problem and even laughed at us as we were leaving. COMPLETELY UNPROFESSIONAL! They totally lived up to the stereotypical slimy used car salesman! Buy your car from anyone else but these guys!

Friendly service

I recieved a call from Ray Wang within 15 minutes of inquiring about the Honda Odyssey. When i got there the service was wonderful and made this car buying experience stress free. Thank you!!!!

Excellent Service!

Mo was a fine salesman.

Great experience, willing to work on the price more than other LA County dealerships, purchased a 2014 Honda Odyssey in great condition.

Everything was great!

Fast call back, however purchased another one

We were interested in purchasing this car, and we emailed the dealership to confirm it was still available. We recieved, what we later found out was a generic response, that it was available and come up to see our inventory. We had been looking for at least several months and done our homework regarding condition and our requirements. We took the day off and drove there from San Diego. The exterior of the vechicle was in good shape however we opened the door to a smoke shop. Doing our homework prior to, in your ad you specifically stated non-smoker which clearly wasn't the case. Well the salesman tried to handle the situtation by offering suggestions to remove/mask the smoke smell of the car. It wasn't his fault the car wreaked. I have asthma and chronic sinus conditions so clearly this would have been taken off our list immediately and we wouldn't have made the trip. Three things: 1) you can't remove that heavy smoker smell from the car ever, so don't suggest to someone that it can be without replacing headliner, seat covers, carpet, etc. 2) Maybe whomever is posting your marketing should have a better screening method. 3) Maybe your generic response to the personal emails you recieve should have a real person respond... I get you want to sell cars, we the public want to buy or we wouldn't be looking! Best of luck with your future sales.

Very good

I ended up buying a car locally in Orange County, however, Suki at Honda of Pasadena was excellent in getting back to me with information on the cars I was looking at (from their ads). Additionally, they have the BEST internet experience (easy to go from car to car and see all details). I may consider the drive next time.

Didn't know much about the Subaru, but helped where they could.

Sales person must have been new, rushed us around...asked him if about the 2013 Accord Ex - said they didn't have one - and wanted to show us the 2016's - I happened to walk right by the 2013 Accord Ex - just a really bad experience

The vehicle on the lot was not the vehicle advertised. They used a stock photo for the ad which was a different package and color. It took the dealer over 30 mins to locate the vehicle on their multiple lots.

Not bad

very responsive.

Friendly and no hassle. Direct to the point.

great attention

Did an internet deal with these guys today. No haggle, no bullsh!t. One of the most pleasant car buying experiences I've ever had. Travis Gregory, RC Chavez, and Chris Eckert are super team that work well together and are true professionals without lacking personality. Vehicle purchased was a used 2010 Honda Element and it was spotless. Certified Pre-Owned Honda deal - it looked brand new. Would not hesitate to send my grandma there to buy a car, they are that good.

They suck never answer phone did not want me to take there overpriced used car on freeway the sales staff all standing around like a boys club .No parking on lot .it was awefull go else where truely don't waste your time or money.

They did respond via email. We were 200 miles away, and decided we were not interested enough to travel to look at the car.