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Honda Of Watertown
About Us
Here at Honda of Watertown, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you’re in the market for your next vehicle or tuning up your current one. Starting with our selection of new Honda models, our Watertown showroom is the place to be if you're in the market for a Honda Accord, Civic, CR-V, HR-V, Passport, Pilot, Prologue, Odyssey, or Ridgeline. You can compare cars to make the right choice for you. Looking to save some money in the search for your next car? Honda of Watertown also carries a wide range of used cars from Honda, as well as other top automakers.
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Today 9:00 AM - 8:00 PM (Closed now)
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816 Straits Tpke
Watertown, CT 06795
Our Amenities
- Lounge
- Coffee & Water
- Courtesy Shuttle
Service Info
Service Hours
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Very unprofessional dealer. There’s a big lack of effective communication on dealer’s part. Right from the beginning of my appt, I was very disappointed. He sat us in his office for about 20-30min unattended. He was moving up and down and when he finally came to us, we ask him to tell us about the car and he couldn’t give us the full details. Still went ahead and test drove the car. They were convincing me to finance through them but I had a very good rate with my credit union. When they realized that they couldn’t match my rate, my dealer refused to communicate that to me. I kept calling and messaging but no answer from the dealer called JACK. I finally got hold of the manager and he was quite unprofessional too. He only focused on me getting them the check but not acknowledging my frustration with my dealer JACK. It’s not a place I’d recommend.
Show older dealer reviews 26
Jun 19, 2023
Unfortunately their asking price on a used vehicle they had for sale I felt was over priced
relavent to prevailing market prices, Afterwards when I pointed this out to them they were
not willing to acquiesce on their price. I personally would not waste my time going back
there again.
John P.
Car was good, but missing the second row middle seat. I was told they would not replace it because “it was bought at auction and we’d lose money in the sale if we had to replace it.” I was then asked if it was a “deal breaker?” Despite this being the case, I was still contacted to try to make the sale. We are a large family and every seat counts, hence buying a mini van. Needless to say, we went with another car at a different dealership.
Jan 18, 2023
Response from current dealership:
We appreciate your feedback Jeremy, we are always looking to improve communications with our customers and staff. Jon Elmazi- General Manager
Mar 31, 2022
Called on this truck price was at 34,900 then when I was calling to make plans to see it price to 38,000. When I called about it I was first told it was sold. Then after giving them the stock number found out it was not sold. Asked what’s going on with the price change I was told a manger would call me. It almost a week and have not heard from anyone. Bought a truck somewhere else.
Mar 31, 2022
Response from current dealership:
I sincerely apologize for the confusion. Jon Elmazi- General Manager.
Mar 28, 2022
Very nice and curious.
Mar 29, 2022
Response from current dealership:
Thank you Tony!
Lack of professionalism.
Experience was all rushed out and seem like there wasn't even given the real financial information given expect towards the end . Was told a different deal in beginning , than toward the end of was told a 500 month . Did not accept it due to that experience. Once I said no , they started towarding more deals to leave with something . Unprofessional. If you want a fiance a car is serious , it's not just signing a paper . Got a better real on the same car somewhere else anyways.
Dec 29, 2020
Response from current dealership:
I would like to discuss your recent experience- please contact me at 860-945-3611- Thank you- Nathan Gaucher- General Manager.
Nov 30, 2020
Response from current dealership:
Thank you- we appreciate your review! Nathan Gaucher-General Manager
Dealer seemed to lack professionalism inasmuch as he could care less about providing service to me as a motivator to buy. I, in FACT, made an offer and never heard back from him. So as far as I'm concerned, this is a fly by night outfit.
Sep 8, 2020
Response from current dealership:
Please contact me, Nathan Gaucher- General Manager @ 860-945-3611. Thank you.
The dealer kept sold product on the platform, it's a wasted efforts thinking the car will be mine. The company representative called me to come to the showroom without discussing any alternative car.
Aug 20, 2020
Response from current dealership:
Hi Daniel, Can you please give me a call about this? I am unsure what happened here.- Thank you, Nathan Gaucher- General Manager (860-945-3611).
Dealership immediately responded that the vehicle I was inquiring about was not available because of
their fast changing inventory and competitive prices and then suggested an alternative vehicle. The
alternative had the same VIN so clearly playing games to try to make the buyer feel a sense of urgency.
Basically the "I've had 3 other buyers look at this today"
Jul 22, 2020
Response from current dealership:
Bryan- I sincerely apologize for the situation you encountered with our off site internet department. We are not proponents of this type of tactic and this was addressed immediately. Thank you, Nathan Gaucher- General Manager
Jun 1, 2020
Dealership was pleasant to deal with. Responded quickly to any email or text. Vehicle was ready at appt time and salesman was friendly and accommodating.
No pressure appt ! Did not purchase but would recommend dealership.
Jun 2, 2020
Response from current dealership:
Thank you AnnMarie for the recommendation- we appreciate your feedback! Nathan Gaucher- General Manager
One star because inhad to give atleast that but they get 0 stars, she was more than firm on the overpriced civic with 70,000 miles after askin for pictures twice she tells me she didn't have a civic si instock
Dec 30, 2019
Response from current dealership:
I am sorry we were unable to agree on a price for the civic you were looking at. Feel free to contact me- Nathan Gaucher, General Manager. 860-945-3611
Nov 25, 2019
Salesperson was very pushy. Not very familiar with out of State registration requirements. Bought vehicle on a Monday. Here it is the following Monday and have yet to receive the new plates and registration documents. New vehicle sits in my driveway.
Dec 30, 2019
Response from current dealership:
I am glad we were able to resolve this issue- Nathan Gaucher- General Manager.
It was sold. She was very professional , polite and helpful. Would recommend her again. Not positive but I think it was danielle
May 15, 2019
Response from current dealership:
Yes, Danielle is our internet manager. Thank you for taking the time to review your experience with us. Kevin Warriner- General Manager
These guys were great to work with staying in touch and answering questions in timely manner
Jan 30, 2019
Response from current dealership:
I am very happy that you were satisfied with your experience- thank you for the 5-stars! Kevin Warriner- General Manager.
Oct 23, 2018
Response from current dealership:
Thanks Mike- Nice to hear! Richard Bierce- General Manager
Jul 3, 2018
Personnel were polite, helpful, and low pressure. Did my own (realistic) math to calculate what I should be making for monthly payments and the finance guy worked with me to get my payment within $10 of that. Long wait times unfortunately even though there really wasn't much to figure out.
Jul 5, 2018
Response from current dealership:
Thank you Phil for giving us your feedback on your recent visit with us- I do apologize for the long wait time and hope future experiences with us are exceptional. Richard Bierce, General Manager- rbierce@hondaofwatertown.com.
Jun 6, 2018
Very friendly, professional and efficient. I was contacted almost immediately by Danielle, the internet manager. They were very accommodating to my schedule to come and check out the vehicle. It was a 2-hour 20-minute Drive. When I got there the car had been detailed. It was everything that the ad had said it was. Drove home in a great new car! I would highly recommend this dealership.
Jun 7, 2018
Response from current dealership:
Thank you Sharon for sharing your experience- we take our customer satisfaction very seriously.
Apr 4, 2018
Very responsive, polite, and they seem anxious to work with and please you.
Apr 5, 2018
Response from current dealership:
Customer satisfaction is very important to us, thank you for the positive feedback!
Jan 6, 2018
Great follow up and support
Jan 8, 2018
Response from current dealership:
Thank you for the 5 stars-we are glad you were satisfied!
Nov 20, 2016
Great service and staff!
Jan 31, 2015
Executive Honda good to work
with committed to the customer
satisfaction.
Oct 3, 2013
Good
Sep 23, 2013
Awesome
Sep 2, 2013
Professional and courteous. Dealer made it a truly enjoyable
experience.