Hi Line Motors

They were very nice

No pressure sales. Did not end up buying a car though. Ray Fuentes is a pretty cool dude.

Professional and direct

I reached out to the dealer via CarGurus and received a call a few hours later. The salesman "Steve" was curt (at best) and appeared uninterested in scheduling a test drive. His first comment was about how they were too busy, and when I recommended a time, he said it wouldn't work. I tried to schedule something for a bit later but he then went on to explain that "they don't like to schedule test drives for people that are just looking" ?? WTH?? Just based on this one interaction, I wouldn't recommend.

Contact me the next day

Excellent customer service. Very communicative and and willing to work to make the deal happen

Unprofessional. Sales person was rude and no one was friendly. The car was not ready as promised. We had to wait almost an hour to test drive the car, then the mirror came loose driving off the lot. Bad overall experience.

Very responsive.

Great experience! Tommy was my sales rep and he was very professional and knowledgeable of all the cars. Definitely buying from him again.

They reached out once said they would call back due to them being busy never heard from them again

Yes, with a poorly worded and spelled email. Didn't respond on if there was a CARFAX report or not and if they could send it to me.

Quick response

loved my experience

Responded very fast and was very helpful on my purchase. Mr. Flores was very helpful and made my online car buying experience so simple. Thank you!

Very nice sales person

Our dealer Brady Holmes was absolutely fantastic! My wife and I highly recommend him!

Great experience with Steve Thank you Mayra S

Everything was there.

Initial response to information request was about one business day. You ask for an appraisal of your trade, provide the information then you stop hearing from the assigned salesperson when you tell them you have financing already. I was quite disappointed from my home state as I once again was ready to purchase a vehicle. I assume out of state buyers are not as important as those suckers that venture onto the lot locally.

Fees kept changing/increasing by little increments.

Very responsive and communicated well! Thought it was a fair price.

Very professional

They were great

They responded nicely

Nice dealership with a great selection of high end vehicles. I was buying from out of state and the process was simple. I did get a higher interest rate than expected due to regional differences, but can refinance it at home. Overall, very happy and would purchase here again.

Responsive and helpful

Willing to work with me.

Ramon was super helpful!

Set up appointment immediately for me to view the vehicle however I was too busy at work to make it.

Dealer was responsive

Dealer contacted me right a way.

Friendly and hospitable staff however Management failed to provide copies of signed paperwork, offered no Carfox, failed to complete financing, provided no copy of inspection on date of purchase. Also, unsatisfactory wash and detail. Would not recommend

Emailed and called. They stopped replying after after I said I was looking for financing.

Very responsive. Did not buy a car but the sales person Josh Hamilton went above and beyond to show the car via phone due to being in different state.

Zero stars would be more appropriate. I attempted to purchase a car from Sammi and after committing to buy it he sold it out from under me. Early in our communications I offered a deposit and was told it needed an O2 sensor from the dealership. I attempted to arrange a pre purchase inspection as I was not local and was told to hold off until the repair was made. Again I offered a deposit and was told to wait until the PPI was completed to finalize the sale. Untrustworthy group. Don't hold your breath that they will honor any type of commitment. Zero stars if at all possible. Buyer beware with these guys.

My girl Alondra took great care of us, she went above and beyond! Thank you HI Line Motors, I love my car and the great deal!!❤❤

Nice little dealership near my home. Just didn't know at the time what I really wanted. But a positive reception!

Great service

Great follow up

Great, never did anything as scary as buying a car this way but Gigi made it easy. She was very patient with all my questions. So far, so good, car has only been wuth me for few hours, it's a beauty !

Great people! Easy going no pressure! Thanks again.

Por customer service I drove more than 1 hour to see the car, Jadon told me that the car was in other place, I confirm my interest in the car and made an appoinment for Saturday at 10, I arrived snd the car was not there.....not interest to sale the car

Easy deal! Quick response! Great price! Will ship here again. Great inventory.

I was contacted by dealership within 24 hours. Car has high mileage and transportation cost were high.

Quick n friendly

Had a great talk.....but nothing came out of it.....no one contacted me back.....is know I was clear with what I was looking for....

Jacob was really helpful..he call me right away and got da ball rolling .so hopefully I will here sumthin soon

Quick answer and professional

Waste of time. Their showroom: Immaculate. Their inventory: 2nd to none. Their professionalism? ZERO STARS. I was told that they did a credit check last Wednesday online. I was told by Bob Tauber to come to Plano on Saturday. I asked if I was approved, he said he "had to take a call" and would get back to me. I called again asking about approval and if it would be a good idea to bring my dad (who has lots of money) to co-sign for me. Again, he got busy with another call but insisted I drive 250 miles to Plano, in the rain, hydroplaning on the Denton I-35 onramp. I get to the dealership only to be asked for check stubs and references. I ASKED HIM ALL ABOUT THIS BEFORE MY 250MILE WASTED TRIP. AVOID this place like the plague. Or at least avoid Bob Tauber as he never has time to answer even the simplest of questions. If you must, get EVERYTHING in writing. I'm only giving them ONE star because ZERO stars isn't an option.

Professional and courteous. I got the deal I wanted.

I’ve only spoken with someone over the phone, he was very professional and willing to accommodate my request.

Top of the line

Very pleasant to deal with. However a purchase wasn’t made.

BoB has been awesome to deal with, thanking him for his patience. This is a busy time of year for me as a Farmer

Prompt and no pressure sales. Very courteous and explained each inquiry in detail. Thank you Bob.

Extraordinary customer service!!! Thanks to Chris and the guys at Hi-Line Motors!!!

Return call promptly

Prompt response, never accepted or declined my offer though.

Quick contact.

Great response time

Great!!!

Easy purchase, honest and would HIGHLY recommend.

Purchased this vehicle after seeing it on line and traveling over 600 miles to see it in person. The car was just as described. Bob made the buying experience great. He answered all my questions, was low pressure, and was great when working with my local bank. I would definitely recommend this dealership to any prospective buyers. They only stock top quality used cars and will give you a straight forward approach, no hidden fees or add ons like many other dealers.

Rebecca was a pleasure to work with! Could not have had a better buying experience.

Outstanding customer service very professional

While I did not buy a vehicle from HI Line Motors. The dealer contacted me within hours of receiving my online request for information.

Salesman contacted me to keep me updated about the vehicle that I was interested in.

I had a wonderful car buying experience thanks to Dare he was extremely knowledgeable and professional.

Started out as a good experience. Good enough that I decided to have the car independtly inspected. Sami, the owner, agreed to pay $150 towards the inspection cost if I bought the vehicle. If I backed out, I agreed to pay the full amount. The vehicle was inspected, and I ended up making an offer. He obviously thought I low balled him, even though I was just trying to negotiate. We also agreed that he would look into a broken liftgate and then talk again. Sold the car out from under me the next day and then refused to pay the $150 even though I didn't back out of the deal. Wouldn't deal here again.

Eddy the representative was very knowledgeable and very helpful and went over the top to meet my needs ... I have never received this type of service from a dealership ... I would give them a five star rating and better !!

Great service

Awesome service

So far so good

My experience at Hi Line Motors was a success. Nathan was great and he took good care of me. Although, I didn't get the Range Rover that I inquired about, I'm very happy with my choice of vehicle-Love It!!! Thanks to Nathan...

Attentive! Very straightforward

Mike was very helpful throughout the whole experience. No hassle no pressure. Easiest car buying experience ever.

Michael Murphy was great to deal with. Congenial, not pushy. He had all the paperwork ready when I came in to test-drive the car, so I was not forced to wait for hours while sales pitches were thrown at me. I would recommend this dealer, and Michael in particular!

Michael was very professional. He answered all of my questions and sent pictures we requested. Although a deal wasn't made, we would like to in the future. Thank you for your time.

A GREAT customer experience with Hi Line Motors that I felt I had to come back to this site and leave a rating and a review. I received a fast response with info on the car I was interested in, so I decided to go see it in person. I was extremely impressed with the quality of all the cars at Hi Line. I enjoyed looking at all the cars they offer and ended up with the perfect car for us. They helped with the warranty I wanted and financing with a fast paperwork process. Thank Hi Line... defiantly a repeat customer here when its time for another vehicle. I will recommend you all to all my friends!!!

Great place - great vehicles. This was my first experience using a private dealership - and it has been very good. Only 4 stars because they don’t have a service Dept. I will buy from these guys again.

Great response and nice guy!

Ryan contacted me via text, email and called. He was respectful and spend a considerable amount of time helping me and getting me the information i requested. I did not end up purchasing a vehicle yet but I will look here even though it is out of state for my next purchase. Ryan is an example of how a salesman, and a car salesman should be.

Very nice and helpful. Found another car elsewhere.

Love them! They were so nice and sweet, especially Kerry! They helped me with buying my first car, my dream car! It was such a great experience and they were very patient with me and my learning curve ball. Michael was excellent too, wasn't pushy at all. The price did change the next day and I wasn't able to lock in that price but not once did I feel like they were trying to get over. It is a beautiful car and I can't wait to pick it up this weekend! Thank you Hi Line Motors for making my first car experience so smooth!

Dealer is very responsive.

Excellent test drive. Nice showroom. Sales rep/manager is knowledgeable.

Kyle got back to me immediately, and was more than willing to work with me.. Things didn't work out for me on my end, but I would suggest this dealership to anyone. Thanks for your great customer service!

Excellent buying experience, no rush no hassle very professional, personal... upscale business the car was exactly as advertised. I will diffently buy another car from them!

The experience of purchasing our vehicle from hi line was very smooth our salesman was very helpful and we came away happy with the transaction.

Excellent professional services

Very responsive and eager to help without being intrusive

There are good people their response very good they care about your business and his business they take care of you they are a good Guys

Very friendly and not pushy. I had a good experience.

Very nice. They responded very fast.

Very quick to respond

Good team at Hi-Line. They were helpful and accommodating as I considered vehicle options. I ended up buying at another dealer but would consider Hi-Line again in the future.

They contacted me quickly and followed up on my questions.

Responsive dealer with professional reply...

Very courteous!

Loved this place! I was treated like I was buying a fleet of Bentleys. Salesperson was on top of her game, as was the finance department. I was allowed to look at any car I wanted without someone following my every move. I did end up purchasing from them and it was a great experience. No buyers remorse at all. First time I bought a car and actually felt good when I left

Worked with Carmen. Went in for a test drive. Everything was going well and I made an offer which was price plus the quoted warranty package. She accepted my offer in writing. When I went to finance with them, Rodney told me the offer was unreasonable and I would need to make another offer. I was frustrated that they went back on their word. I asked him to make me a counter offer and yet he never called me back. Too bad. I really like the vehicle but they just don’t seem motivated.

Very quick contact and good customer service over the phone, Prices are firm and a little bit high to me.

Had a great time at Hi line motors. Carmen, (my salesperson) was awsome. She spend the time to let me get to know the car, no rush at all. She made the entire transaction quite easy, including delivery. Made going to Texas to buy a car a great experience! Well worth the trip

Dealer did respond but vehicle had wrong interior color.

They were quick to respond but I had to take a pass at this time as I owed too much on my trade to make the numbers work and I won't be upside down in any deal

very nice and had great follow up

A friend of mine found the vehicle on the internet. I made contact. We drove from Houston to Dallas to look at an Audi and this BMW. Excellent presentation by the Hi Line rep. Test driving OK. Got funds from a near by bank, paid and drove home to Houston. An excellent vehicle, as presented and described, a big fun to drive with what I call POD, power on demand..... Would recommend Hi Line to friends in search of a vehicle. Thomas

Very pleased with my experience and will do business there again. Bought a GMC Acadia Denali.

Very helpful and very accommodating.

After lot of research, find a car was very difficult and et was the only one to not push the pression, car is nice and he did all he said!

Good dealer

My daughter wanted this Hummer H3 and went to look at it. We found it had issues. We were assured they would put it in the shop and make it right and said they would ship it to us at their expense as they run cars back and forth all the time. Sadly they did not get back to me. I called and was immediately told they would call me back. That never happened. I called again and got voice mail to sales persons cell. I text and asked him to let me know either way if they would repair or not. He said it was in the shop and they were waiting on a call. My ex called today and it was visibly not in the shop, they were not repairing it and nobody called me today. To look at my child in her face and assure her they would make it right when she was heartbroken that she could not take this vehicle home is horrible. She called me the last two days asking if they got back to me and each day I had to say no. By today she realized they had no intention on making it right. What a way for my child to learn about the lies people tell. She was shocked and sad and I was sad she had to find out like this.

Contacted the dealer and they replied promptly. No hassle negotiation on the pricing of the vehicle. The vehicle was presented online properly and there were no surprises when I looked the vehicle over. Absolutely no pressure at any time. If you are looking to buy from this dealer don't hesitate. They are very nice, upscale, and professional.

Respond time to my inquiries MKX LINCOLN was with in24hours and the saleperson provided every detail I needed to seal this deal,THKS FAMILY

Great experience. Friendly staff. Quick easy in and out purchase. Made sure car was ready for my test drive and purchase when I arrived.

Thanks for responding

very helpfull

Totally professional with excellent follow up and not pushy at all.

I got the car,love it .... sadly after a week the car over heated and now is park outside till i get money to paid for a tow truck to get it back to the dealer since the warranty haven't kick in yet so i have to pay for the towing. but over all ... the car is not good but the service over there was.

Carmen was wonderful. The deal was quick and easy and we love the Jeep. We couldn't be more pleased!

Outstanding customer service

Carmen was great...as a out of town buyer, I depended a lot on her.....always returned my calls, always kept in touch. worked for me.

Carmen sold me a 2011 BMW. She was awesome and so was everyone there. I will be going back in the future and also referring people.

Excellent.

Hi-Line was prompt and very professional. Willing to go above and beyond to assist with any questions.

Responded the next day!

Carmen was excellent. She responded quickly and made the process quite painless. Got a good price on a vehicle in great condition.

Quick, caring and seamless experience!!! I will definitely recommend! Thank you Hi Line Motors!!

The sales representative was very responsive and professional.

Received a call the next day.

Walked in and back out in under an hour with my new truck. Great service and price. I am already referring friends and co-workers.

Claimed car was unavailable but then I saw the exact car on the road same day. I was highly disappointed in this dealer because I had putchased from them before. New salesman was terrible.

sent message -called and talked to the dealer - stated they where very busy and that out of state deals take a lot of time....never was contacted.....

They had the best deal out there on an infinity 37 but of course if was "just sold" when I called. A typical "too good to be true".

Just looked at the dealership and satisfied with their customer service. Asked for 2010 model Cayenne's in case they come across one.

Responded immediately.

Great

Great

Great

I've been visiting Hi Line Motors for several years and have found the entire staff courteous and helpful although I've still have not found the car I want at a reasonable price.

Great pictures! Quick response! I bought the car and it was great except the automatic ragtop didn't work and he didn't tell us that or that the seats slid a little at every stop.

responds to questions quickly