Hertz Car Sales Stone Mountain

The overall experience was pleasant. The staff is very professional, personable, and courteous. Any issues I had, they worked with me, and kept me in the loop

very helpful responsive

Dealer responded fast and was ready to help.

The dealer contacted me promptly!

Antoine was a delight to work with.

This was one of my best experience and it was because of my salesperson Vancurtis and the Hertz team.

Fantastic

Very responsive. Ashton Sims was a great salesman.

they wasted my 2 hours, most of their listings are totaly big lie! i went there to see the car and the car was totaly base model but on listing they show it as full model. i even called them and confirmed on phone but they are just standing there , they dont have any clue about what they do

Everything was Great

It was a good experience

The sales person we talked to William was very nice and friendly and didn’t put pressure on us to buy the car.

Great communication. Although vehicle sold before i could get there. Would recommend.

They were quick and to the point. The only reason they did not get 5 stars is because I felt like my salesperson was new and did not know how to interact and communicate effectively.

Customer’s service is key no matter what? William Robertson was very professional from the 1st phone call to the final sale! His Mgr as well was awesome too! I got great service, good deal, and a beautiful car!

I loved my experience. I will definitely buy from them again.

Very professional, rapid response

Great experience and immanuel the sales rep earned my business. Good job immanuel.

Very helpful and friendly. We bought the car!

Responded quickly to inquiry, although I got a few too many generic emails.

Contacted about a car for sale. They got back to me quickly. I bought from another before visiting Hertz

Excellent response time. Cares about answering your questions

Very helpful

The sales person got back to me in a timely manner, via email and phone.

We purchased from this dealer and had a wonderful, no-nonsense experience!

Kind and helpful.

Checked back with me, and got me in and out pretty quickly with almost the price I wanted. Nice people, courteous and what not. Just got the car so there's not much bad I can say about it, came with a decent warranty. So if I need another car these guys are on the list.

excellant

The experience was horrible. I was contacted by both phone and e-mail and called prior to embarking on the hour drive to see this car. I was assured it was still available if i came down that day. I looked at the car and immediately stated to put the numbers together - i.e. I will take it. I put this car on my insurance believing I would drive it home. At the time of comparing financing I was told the car was sold to the people next two me. No apologies, no remedies offered, no manager contact - I filed a Better Business Bureau complaint. i did not want to rate this dealer with any star, but that is the least that is possible.

Great

very good.

It was okay. I wanted to drive the car home for a few days and the car representative said I could buy it and then see how it runs. I test drove it, but I need to drive it without the sales person in the car. Doesn't matter someone else bought the car.

Great car-buying experience with this dealer.

Exchanged 4 emails with them but they wouldn’t email any info about the car. Said that “corporate” had the information. Very disappointed.

They responded days after email And then by a generic email response

An associate called me within a couple of hours about a vehicle that I had requested some information . He was very helpful in answering any questions.

Price is as great, but the purchase process was terrible! My financing was through my bank, but they insisted on having an insurance binder on the car. I was not able to use a card for the down payment, and the process to prepare the paperwork took an excessive amount of time.

Responded quickly

Horrible Experience . Alan was a good salesman I liked him a lot. Manager tried to screw us . Made a verbal deal by phone for a set price on buying a truck. I drove 2 hrs to dealer and test drove vehicle. Went in to do paper work and all of a sudden the price changed the night before . Manager was was not someone you can trust in any way. Take you business somewhere else so they don't screw you over or cause you to much wasted gas money .

Ended up buying the vehicle that I inquired about. Hertz was upfront with their pricing and follows state law that all fees (excluding tax and title) are rolled in the advertised price. There was ZERO pricing surprises when we the order was written up. All that was added was tax and title charges. We took the car to a local mechanic for a pre-inspection just to be sure and 3 minor little things were found and were all fixed without hassle. Hertz was fine with taking for an offsite inspection. We came with our financing and the financing manager was pleasant to deal with to finalize the paperwork. No attitude because we didn't use their financing methods. The pricing was fair and honest. The car was maintained (rental fleet car means it was serviced frequently) and though the car was over the manufacturers warranty, they offer a limited 12 month warranty on the purchase (free). Overall... I would absolutely buy again from Hertz without question.

friendly response but it was ot the vehicle i wanted

Courteous and nice.will bye from them

Let me first say, I never write bad reviews. It has to be really bad for me to post something. I own a small business and I understand that everything is not perfect, and it does not always reflect the way a business is as a whole. I am giving it two starts because they have cheap cars. The customer service is terrible. I visited this branch and looked at a car, and decided to buy it. I told the salesman I would return the following morning with the information they need and a check to pay for the vehicle. When I returned another employee, had no clue what was going on and told me the salesman was on vacation for two weeks. I informed him what I was there to do, and he still seemed confused. I waited for about 20 min and realized I was going to be waiting for a very long time. So I left. No one called me or even followed up. First time I have ever arrived at a dealership with a check in hand for the full amount to buy a car and could not seem to get any help. I do not recommend wasting your time on this dealership. The same day I went to look at another similar vehicle, and within 1 hour walked out with a new car. I feel like that is the way business should be done. Not like my experience I had with Hertz of Stone Mountain.

Got the deal done fast!!

They were all great at this location and had great attitudes.

very satisfied, no hassle