Hertz Car Sales Santa Clara

Very prompt response and very informative

I was disappointed for having a test drive appointment, but there third party representative somehow did not relay the message and this was after they didn’t have enough employees to give me a test drive two days before.

Outstanding Customer Service.

I made arrangements with, Salesman, Ilya Yupupov , to purchase this Camaro at Hertz Car Sales in Santa Clara. I got a check from my credit union and booked a flight because I live in Southern California , almost 400 miles away and told him I would fly there in a few days to get the car and drive it home. He refused a deposit to hold the car. I told him to make sure the car was marked as sold and he agreed that he would be there on the day I would arrive. He took 2 days off and when he was off, his manager, Rafael Delatorre , ignored that I was going to purchase the car. So, While the salesman was off, sold it to someone who walked into the dealership. When the salesman returned to work, he texted me that the car was sold so I have to return the check to my credit union and had to cancel my flight and insurance.They are obviously not willing to accommodate long distance buyers! Needless to say , I am very angry!!!!

Bought the car and Gordon was wonderful. Highly recommend shopping at this particular hertz cars sales center.

During the first conversation the sales rep lied to me about a feature on the car. Instantly lost my trust and never called them back.

Great!

They did contact me in a good amount of time and I did appreciate that even though the car I liked got sold.

Great

Very helpfull info. Thanks

Very professional & super responsive!

Awesome service

Singh was very helpful. I bought a car here but not the Kia. Thanks Singh!

Called several times before able to see the car. Then, the car had 10k more mileage than advertised. Also no mention of front fenders damage. But refused to offer any discounts. I was told of another similar car at same price and lower mileage. After many calls and texts for almost 2 weeks, the car never showed it. Lost interest.

Very bad costumer service . I request them pictures and more info about the car and they didnt send anything. All they said was if i wanna stop by to see the car. Which i dint want to , at the moment .

very accommodating and quick response!

It was so great

Great service, love the car! Best price around.

Great no hassle buying experience. Excellent price.

Good service

Very friendly, no pressure sales and every vehicle I looked at had a warranty! That's a sign of reliable cars.

Online communication was fine with Kurt. When I arrived he was busy with a customer and I was ignored by other associates until he asked someone else for help. Vehicle had a crack in the rear bumper, no pictures online. Will not be buying from this dealer.

Alex was very prompt in getting back to me

Cars were not so perfect and everyone is miss informed about about luxury products in car for price listed. Ad said car had back up camera, upon arrival was standard

We are please to meet Kurt! He never leave us until we got the car we need! He’s so helpfull and attentive, Thanks Kurt!.

Excellent

Sales guy needs to learn how to communicate with customers properly. The guy was very rude. We asked can we take the car to body shop for extensive checking, the guy said "If you don't want to buy just go I will sell after 5 minutes to someone else, I sell 400 cars in 2 weeks so it doesn't matter". I understood that dealer policy was to not allow that but the sales guy was behaving so badly. You can explain it simply.

Great people very professional

Awesome staff, easiest process ive have experienced

The Agent I met with was good, respectful... but the specification says backup camera which the car don't so I didn't bought the car.

I still haven't found a car within my price range with what I want. The dealer did try to give other options, but they weren't in my price range nor did they have the car that I wanted.

Great experience, no pressure!

They replied my question thank.

Responded

Prompt contact

Joseph Graziano did a great job communicating with me and we purchased a car from them.

Followed up via email.

It was good and fast services except few mistakes everything was excellent.

Very helpful and nice and great deal

Very accommodating, not pushy at all. I highly recommend!

Great dealership great help great deal great people buying a car here was a breeze

Dealer responded once, then never again after questions were asked.. I was in Santa Clara over the weekend and chose not to visit their dealship

Didn't seem interested in selling...very rude.

I never got a call back from this dealer but I ended up walking in anyways and bought the car, no hassle, no money down. I was only in there a little over an hour and I am very happy.

nice people

Excellent Service

All helpful sales men talked to three Sal Ron and I forgot the other gentlemens name but all were great anf made dure I bought the best car I wanted I did great malibu for the price

The salesman were pleasant and very attentive. All in all, IT was a smooth transition.

I am really happy with what I have. I was helped by Sal Montejano. Thanks for getting me right car and within my affordable price.

Great service very happy.

Very persistent without being annoying.

Very friendly and knowledgable!

Excellent

Dealer not available at time we wanted to see the car.

I have only good things to say about my purchasing of a 2011 Mazda3 with Joe Graziano at Hertz Car Sales in Santa Clara. Not having to haggle over the price made the experience a pleasant one and I was so pleased to find a sought after Mazda 3 with relatively low miles, in a white color and with a blue tooth. Thanks Joe!

Ended up buying a Mazda 6 from Hertz it was easy, no hassle and quick! Great sales rep.

Very good service very good man.

Ron is amazing. Their service is fanstatic and they are very caring, highly recommended.